What Jobs are available for Store Manager in Kenya?

The Store Manager will be responsible for managing and controlling all company stores including coffee beans and inputs, equipment and small tools, marketing materials, and general storage. The role ensures accurate inventory management, timely issuance, effective stock control, and compliance with policies to support operations across all business units.

Key Responsibilities

Inventory & Stock Management

• Oversee receipt, storage, and issuance of goods across all categories (coffee, tools/equipment, marketing materials, general supplies).
• Maintain accurate stock records through ERP systems and ensure regular reconciliations.
• Implement and enforce stock control measures to reduce losses, theft, or damage.
• Conduct regular stock counts and support external and internal audits.

Operational Efficiency

• Establish and enforce standard operating procedures (SOPs) for all store operations.
• Ensure timely availability of inputs and materials for farm, construction, and marketing teams.
• Coordinate logistics for movement of goods between central warehouses and operational sites.
• Maintain safe and organized storage facilities with proper labeling and segregation.

Governance & Compliance

• Ensure adherence to company policies, procurement guidelines, and statutory requirements.
• Implement FIFO/FEFO principles in handling perishable or sensitive items (coffee, agro-inputs).
• Maintain auditable records for receipts, issues, and stock balances.
• Ensure occupational health and safety (EHS) standards are followed in all stores.

Team Leadership & Stakeholder Engagement

• Supervise storekeepers and warehouse assistants across different locations.
• Provide training, guidance, and performance oversight for store staff.
• Collaborate with Procurement, Finance, Marketing, Construction, and Farm teams to align stores operations with organizational needs.
• Provide timely reports to management on stock levels, consumption trends, and replenishment requirements

• Bachelor's degree in Supply Chain Management, Procurement, Logistics, or related field.
• Minimum of 5–7 years of experience in inventory and stores management, preferably across diverse categories.
• Professional certification is an advantage.
• Strong knowledge of ERP/warehouse management systems.
• Proven experience in leading teams and managing multi-category stores.

• Lead and motivate a team of retail associates, providing training, performance feedback, and support.
• Drive sales performance by setting targets, implementing sales strategies, and monitoring key performance indicators (KPIs).
• Manage inventory levels, including ordering, receiving, merchandising, and conducting regular stock takes to minimize loss.
• Ensure the store maintains high standards of visual merchandising, cleanliness, and organization.
• Deliver exceptional customer service, resolving customer complaints and inquiries effectively.
• Manage store budgets, including controlling operational expenses and maximizing profitability.
• Implement and enforce company policies and procedures, ensuring compliance with health, safety, and security regulations.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Contribute to the development of marketing and promotional activities.
• Perform administrative tasks, such as scheduling, payroll, and reporting.
• Collaborate with the regional management team on strategic initiatives.

• Proven experience in retail management, with a track record of success in driving sales and managing teams.
• Strong understanding of retail operations, merchandising, and inventory management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and develop staff.
• Proficiency in point-of-sale (POS) systems and retail management software.
• Strong analytical and problem-solving skills, with the ability to interpret sales data.
• Customer-focused approach with a passion for delivering outstanding service.
• Ability to work effectively in a hybrid model, managing both on-site duties and off-site strategic planning.
• High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is a plus.
• Flexibility to work various shifts, including weekends and holidays, as required.

• Lead and motivate a team of retail associates to achieve sales targets and provide excellent customer service.
• Manage daily store operations, including opening and closing procedures, cash handling, and scheduling.
• Oversee inventory management, including stock takes, ordering, and loss prevention.
• Implement visual merchandising standards to create an appealing store environment.
• Recruit, train, and develop store staff.
• Ensure compliance with all company policies and procedures.
• Monitor sales performance, analyze reports, and implement strategies to increase revenue.
• Handle customer inquiries, complaints, and returns effectively.
• Maintain store cleanliness, safety, and security standards.
• Foster a positive and collaborative work environment.

• High school diploma or equivalent; a degree in Business or a related field is a plus.
• Minimum of 3 years of experience in retail management.
• Proven ability to lead and motivate a team.
• Strong understanding of retail operations, merchandising, and inventory management.
• Excellent customer service and communication skills.
• Proficiency in point-of-sale (POS) systems and retail software.
• Ability to work flexible hours, including weekends and holidays.
• Problem-solving skills and the ability to make sound decisions under pressure.
• Passion for the retail industry and customer satisfaction.

• Develop and execute strategic plans to achieve store sales and profitability goals.
• Manage all aspects of store operations, including visual merchandising, inventory management, and loss prevention.
• Lead, train, and motivate store staff to deliver outstanding customer service and achieve sales targets.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Ensure compliance with company policies, procedures, and brand standards.
• Manage store budgets and control expenses effectively.
• Foster a positive and engaging store culture that reflects the brand's values.
• Develop and maintain strong relationships with customers, ensuring their needs are met and their loyalty is secured.
• Implement and oversee effective online and in-store promotional activities.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of progressive experience in retail management, with at least 2 years in a store manager role.
• Proven ability to drive sales and achieve financial targets.
• Strong leadership, team-building, and motivational skills.
• Excellent customer service and interpersonal skills.
• Proficiency in retail management software, POS systems, and inventory management tools.
• Strong analytical and problem-solving abilities.
• Ability to develop and implement effective sales and marketing strategies.
• Excellent communication and presentation skills, particularly in a remote context.
• Adaptability and a proactive approach to managing a remote team and distributed operations.

• Assist the Store Manager in overseeing daily store operations, ensuring smooth and efficient functioning.
• Support sales targets by motivating staff, implementing sales strategies, and monitoring performance.
• Help manage inventory levels, including stock receiving, merchandising, and stocktaking, to ensure product availability and minimize loss.
• Ensure the store maintains high standards of visual presentation, cleanliness, and organization.
• Provide excellent customer service, assisting customers with inquiries and resolving issues promptly and professionally.
• Supervise and train retail associates, providing guidance and support to foster a positive team environment.
• Assist in creating staff schedules and managing daily labor costs.
• Implement and enforce company policies, procedures, and safety regulations.
• Analyze sales reports and customer feedback to identify opportunities for improvement.
• Process customer transactions accurately using the Point of Sale (POS) system.
• Contribute to marketing and promotional activities to drive store traffic and sales.
• Act as a key point of contact for staff in the absence of the Store Manager.

• Previous experience in a retail environment, preferably in a supervisory or assistant management role.
• Strong understanding of retail operations, merchandising, and inventory control.
• Excellent customer service and interpersonal skills.
• Ability to motivate and lead a team.
• Proficiency in POS systems and basic computer applications.
• Good organizational and time management skills.
• Ability to work effectively independently and as part of a remote team.
• High school diploma or equivalent; further education or certifications in business or retail management are a plus.
• Flexibility to work various shifts, including weekends and holidays, as dictated by store operational needs.
• A proactive and problem-solving attitude.