15 Project Management jobs in Kenya

WASH Program Manager

Nyahururu Caritas Catholic Diocese of Nyahururu

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Job Description

Job Summary:
In the spirit of empowering communities through sustainable development programs, Caritas Nyahururu is seeking a highly qualified WASH Program Manager to join our team to oversee and coordinate our Water, Sanitation and Hygiene (WASH) activities. The Program Manager will report directly to the Caritas Director and manage the WASH team to ensure the success of various projects in the program, aimed at promoting sustainable Church and Community development. br>Key Responsibilities:
• Program Coordination: < r>Lead, manage, and coordinate all WASH-related program activities, ensuring their alignment with the organizational mission, vision, strategic objectives, and core values.
• eam Leadership: < r>Directly supervise the WASH program team and actively provide guidance in the execution of duties by the WASH team with a focus on ensuring team cohesion and maximum productivity.
• W SH Project Management: < r>Oversee the planning, implementation, and monitoring of WASH projects, ensuring they meet budget, timeline, and quality standards.
• R porting & Documentation: < r>Prepare detailed and timely reports on program progress, challenges, and achievements, and provide regular updates to the Caritas Director and key stakeholders.
• S akeholder Engagement: < r>Build and maintain relationships with donors, government bodies, local authorities, and community stakeholders to enhance program visibility and impact.
• P ogram Administrator: < r>Organize and lead the program initiatives within the organisation through relaying information to the team, respond to urgent requests and foster a healthy working relationship within the departments in the organisation.
• C pacity Building: < r>Ensure training sessions are organized and facilitated for staff, church leaders, and community members to promote sustainable water, sanitation, and hygiene practices.
• M nitoring & Evaluation: < r>Ensure effective monitoring and evaluation systems are in place to assess program outcomes and measure the impact of WASH interventions.
Qualifications
• A Bachelor’s degree in Public Health, Social Sciences, Development Studies, Environmental Science, or a related field.
• D monstrated leadership skills, with experience managing cross-functional teams. < r>• S rong knowledge of WASH-related issues, environmental sustainability, and community development. < r>• E perience working with faith-based organizations and community engagement through church networks is highly desirable. < r>• E cellent communication, interpersonal, and organizational skills. < r>• F miliarity with project evaluation frameworks and donor reporting requirements. < r>Personal Attributes:
• D tail-oriented and highly organized. < r>• S rong interpersonal skills and the ability to work with diverse groups of people. < r>• P oactive and adaptable to changing project needs and environments. < r>• C mmitment to the values and mission of Caritas Nyahururu. < r>• A ility to mentor staff of various skills and personalities. < r>• S rong people management skills. < r>• S rong capability in project planning and task identification. < r>
Equal Opportunity Employer
Caritas Nyahururu is an equal-opportunity employer. We are committed to supporting inclusion and diversity as part of our values. Our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people's lives.
How to Apply:
Qualified candidates interested in the position are invited to submit their CV, a cover letter accompanied by their academic certificates to or deliver a physical application to the Catholic Diocese of Nyahururu Secretariat offices with the below address.
To:
The Director
Caritas, Catholic Diocese of Nyahururu
P.O Box 842-20300
Nyahururu-Kenya
All applications must be submitted before 21st August 2025.
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Project Manager

Nairobi, Nairobi Orchid HR

Posted 11 days ago

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JOB TITLE: PROJECT MANAGER
JOB LOCATION: NAIROBI br>INDUSTRY: MANUFACTURING AND CONSTRUCTION
JOB PURSOSE: The Project Lead oversees all projects related communication with stakeholders and ensures correct and sufficient documentation both in the Project File as per the company Project Management Standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Leads the project to a successful conclusion by facilitating scope, managing customer expectations, monitoring day to day execution and ensuring the project is on schedule and within budget.
2. reates and maintains standard project management deliverables leveraging appropriate methods and practices to manage and control the project.
3. Implements best practice project management principles and tools structured for the industry.
4. Manages project resources.
5. Handles communication between the project team, program manager, senior management and all impacted stakeholders.
6. Identifies and manages project risk.
7. Tracks expenditures and manages the project budget.
8. Tracks and reports project status on a regular basis, including escalating issues that require management attention
9. Manages the development and implementation process of projects involving departmental or cross functional teams focused on the delivery of new or existing projects.
10. Plans and directs schedules and may monitor budget/spending.
11. Monitors projects from initiation through delivery.
12. Organizes the interdepartmental activities ensuring completion of the project on schedule and within budget.
13. Focuses on meeting project commitments, including communications with sponsors, stakeholders, etc.
14. May participate in the design and/or testing phases. Facilitate the definition of project missions, goals, tasks, and resource requirements;
15. Resolve or assist in the resolution of conflicts within and between projects or functional areas;
16. Develop methods to monitor project or area progress.
17. Provide corrective supervision if necessary.
18. Responsibility for assembling the project staff; for their technical or functional development, performance, and/or termination during the project or projects.
19. Facilitate the definition of service levels and customer requirements.
20. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
21. Advocate on behalf of clients and represent clients' needs as appropriate to senior management.
SKILLS REQUIREMENTS
1. Ability to understand engineering product developers and quickly gain a high-level conceptual understanding by interviewing construction and engineering professionals.
2. Ability to challenge clients and stakeholders when scope expansion is attempted, timelines are at risk, or when project constraints need reinforcing.
3. Ability to effectively collaborate with cross-functional teams across multiple locations and time zones.
4. Delivers value to internal and external stakeholders by managing the initiation, planning, execution, and closure of construction and engineering projects, focused on the delivery of infrastructure, structural solutions, and site services.
5. Manages the activities of inter-functional and remote project teams, ensuring project deliverables are completed within agreed schedules, budgets, and quality benchmarks in compliance with established construction standards and regulatory codes.
6. Develops comprehensive project plans, including construction solution design, implementation methodology, phasing and scheduling, risk mitigation strategies, success criteria, milestones, budgets, and resource planning.
7. Demonstrates the ability to read, analyze, and interpret construction drawings, blueprints, and technical schematics to ensure design intent is met on-site.
Qualifications & Education
1. Postgraduate Degree in Business Management is an added advantage.
2. Bachelor’s Degree in Engineering or Construction Management is required; a related discipline such as Business Management may also be considered. < r>3. M nimum of 6 years’ experience in project management within the construction and Manufacturing or engineering industry, including proven success in leading multidisciplinary teams and delivering projects on time and within budget. < r>4. S rong interpersonal and communication skills, with the ability to respond professionally to client inquiries, regulatory agencies, and cross-functional stakeholders.
5. Possesses strong commercial acumen, with a strategic mindset to identify profitability drivers and align project execution with business goals.
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Project Manager - Team Accountability & Delivery

Nairobi, Nairobi Hometests

Posted 17 days ago

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We are seeking a highly organized and proactive Project Manager to oversee and ensure timely execution of tasks across multiple teams within our fast-growing e-commerce businesses. This role is critical in driving accountability, monitoring progress, and ensuring that every team member delivers on their commitments on schedule.
*Responsibilities:* br>
* Track all assigned tasks across teams using project management tools (e.g., ClickUp).
* Monitor team members’ progress, time spent on tasks, and adherence to deadlines. < r>* Communicate regularly with team leads and individual contributors to identify bottlenecks and provide support.
* Hold team members accountable for completing tasks as promised and escalating issues when deadlines are at risk.
* Facilitate daily or weekly check-ins to review progress and adjust priorities.
* Work closely with leadership to ensure project goals align with overall business objectives.
* Generate reports on task completion, team productivity, and project status.
* Continuously improve workflows to optimize efficiency and delivery.
* Serve as the point person to enforce discipline in task execution and maintain high operational standards.

*Requirements:*

* Proven experience as a Project Manager or Operations Manager in a fast-paced, multi-team environment.
* Exceptional organizational and multitasking skills.
* Strong communication and interpersonal skills to engage with diverse teams.
* Experience using project management software such as ClickUp, Asana, Trello, or similar tools.
* Ability to track time, deadlines, and deliverables effectively.
* Highly detail-oriented with a strong sense of accountability.
* Problem-solving mindset and ability to escalate issues constructively.
* Self-motivated and able to work independently with minimal supervision.

*Application Instructions:*
Please share examples of projects or teams you have managed, highlighting how you ensured on-time delivery and accountability. Include any relevant reports, tools used, or processes you implemented to drive team execution and success.
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Project Manager

Kiambu, Central Prime Telecoms

Posted 23 days ago

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The Project Manager is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.
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IT Program Manager, Data

Nairobi, Nairobi International Rescue Committee

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fixed term, full time, remote
Background/IRC Summary:
Technology and Operations supports the organization’s work by providing reliable and scalable solutions for offices around the world. br>The Data Team at IRC is responsible for the design and delivery of data technology and data programs at the IRC. Our team is committed to high-impact results by encouraging relationships across the organization, driving continuous improvement, and delivering value through the implementation of high-quality, strategic data programs.
Job Overview/Summary:
The Data Program Manager will be part of the project management team (which includes other Project/Program Managers) and responsible for supporting Business Partnerships, Analytics Strategy, Architecture Strategy, Data Governance practices and Data Protection practices.
In this role, the Program Manager will require the use of Agile methodologies to successfully implement program workstreams. This includes leading and managing product backlog management, sprint planning, task management, etc. They will act as scrum master by educating the team on scrum, facilitating the various scrum events, and removing any obstacles faced by the architecture and analytics teams.
This position will be responsible for developing comprehensive and user-friendly documentation that provides our partners with a clear and robust understanding of our products, programs and processes. These programs include supporting movement of data to the Data Lakehouse, the Data Governance and Data Governance Workstreams and the deployment of the Enterprise Data Catalog. They will also work closely with product managers in managing the build out of product and project roadmaps.
The right candidate loves the intersection of data, technology, and operations. They want to help a humanitarian organization do more with data. They are highly organized and aspirational, adept at collaborating with a small team or working alone, have a high level of emotional intelligence (e.g., empathy, self-awareness, self-management), a positive outlook, and seek feedback for continuous improvement.
Job Requirements:


Excellent project management skills, with demonstrated track record of applying program management principles, practices and techniques with a strong results orientation.
acilitate agile scrum duties including sprint planning, daily stand-ups, and retrospectives
Experience using project management software tools, such as Jira, Monday.com and MS Azure DevOps to effectively lead, manage, monitor and control project activities.
Lead cross-functional, multi-disciplinary teams across all phases of the software development lifecycle
Ability to develop positive partnerships with both the technology and business user communities. Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
Excellent verbal and written communication skills– Ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level. < r> I dependent and resourceful – able to identify unique solutions to address complex challenges with limited guidance. < r> E cellent skills in productivity software (Microsoft PowerPoint, Excel, Visio and other tools) and experience crafting high-quality work products
Document and analyze organizational needs across multiple departments and translate them into program actions and requirements
Develop and implement standard methodologies and processes that facilitate fast and efficient team operations.
Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans

Position Reports to: Sr. Data Portfolio Manager
Minimum Requirements:


Demonstrable related work experience in similar roles
Experience with program/project management tools (e.g. Monday.com, Trello, Jira, Microsoft Planner)
Strong ability to enforce and Agile methodologies through a SCRUM master role
Experience working with highly technical resources
Ability to build and maintain high-quality technical documentation
Ability to lead, manage, and be flexible to change course through ambiguity
Strong track record of effectively communicating advanced technical concepts to partners and team members with varying levels of technical expertise
Self-starter and a critical thinker that can work independently and drive projects forward
The ability to learn global humanitarian aid programming (e.g. supply chain, grant proposals, program design, procurement) quickly. Prior global NGO experience preferred.

___
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, la Responsabilité, et l’égalité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
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Country MEAL Manager – Unlocking Opportunities Project, Nairobi, Kenya

Nairobi, Nairobi Handicap International - Humanity & Inclusion

Posted 4 days ago

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full time
Responsible to: Regional MEAL Manager
Location: Nairobi, Kenya br>Start date: As soon as possible.
Application deadline: 21st August, 2025 (Due to the urgency of the position applications will be reviewed on a rolling basis)
About Humanity & Inclusion:
Handicap International Federation (operating under the name Humanity & Inclusion) is an independent and impartial aid and development organization working in situations of poverty and exclusion, conflict and disaster. We work alongside vulnerable people, and people with disability to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
HI has recently set up a regional structure encompassing the countries of Kenya, Rwanda, Uganda and South Sudan, with Uganda as the Regional hub. The Region is known as the East African Region (EAR). The MEAL (Monitoring Evaluation Accountability Leaning) Department is the last department set up on the EAR Program. With funding from Mastercard Foundation, HI will implement a four-years project called “Unlocking Opportunities project”, which aims to advance inclusive economic empowerment for youths with disabilities, with a strong focus on young women. The Country MEAL Manager position will be part of the highly technical team, set up to support the successful delivery of the project. The Country MEAL Manager is a national position and will be based in the Nairobi-Kenya coordination office, reporting to the Regional MEAL Manager.
We are seeking a highly motivated and experienced professional to join our team as the Country Monitoring, Evaluation, Accountability, and Learning (MEAL) Manager. Reporting to the Regional MEAL Manager, the successful candidate will be responsible for coordinating, updating, and monitoring the program’s MEAL strategy at country operation level. He/she is the direct line-manager of the MEAL and Information Management teams in his or her geographical area. < r>Additionally, the ideal candidate will support the learning component of the projects implemented by HI in Kenya. He/she will ensure that the operations teams are supported in high-quality, effective, and appropriate data collection, data cleaning, and data analysis for monitoring, evaluation, accountability to affected population and learning aspects of the Unlocking Opportunities project. He/she will be responsible for rolling out the country’s Accountability to Affected Population framework, including the operationalization of the Feedback and Complaints Management System. The post holder will establish clear ways of working with the technical and operational teams in the country, and his/her staff of the MEAL Department. He/she guarantees implementation of all MEAL activities according to HI MEAL Policies and Standards. < r>Key job Missions/responsibilities:
Mission 1: Management


Manager as a role model: embodies HI's values on a daily basis.
anager as coach for meaning: understands the strategy, makes it explicit, translates it into operational objectives for his or her team, leads the necessary changes. Gives meaning to each management action. Encourages inter and intra departmental exchanges of practice. Encourages innovation and risk-taking.
Operational manager: organizes the operational management of his or her team, structures the work around identified processes, steers performance and facilitates the resolution of problems.
Manager 1st HR & Coach: contributes to the development of his or her staff, creating the conditions for their commitment, professionalism and attachment to HI. Ensures compliance with the code of conduct of institutional policies, the state of mind and the expected individual and collective behavior.

Mission 2: Strategy and steering


Contributes to defining MEAL and Information Management action plan, implements this action plan and then monitors it;
In close collaboration with the Program/ Regional MEAL Manager and the project managers, ensures the implementation of systems for monitoring, data collection, information management, evaluation, accountability to affected populations, learning and knowledge management that are adapted to the intervention context and enable compliance with HI standards;
Forwards to the Program / Regional MEAL manager any information or difficulties that could help to improve these systems.
Helps drive the performance of the MEAL Department.
Participates in strengthening the MEAL/IM skills of partners.

Mission 3: Operational implementation
Responsibility 1: Supports projects managers and partners to implement the minimum project management processes described in Project Quality Policy and guidelines.


Trains and accompanies project managers in the Project Quality Policy methodology guidelines and their application on the program;
Ensures the proper planning and implementation of essential project management processes on each project.
Ensures the systematic drafting of monitoring plans and the regular monitoring of project indicators.
Provides project managers and partners with technical support and trains project teams and surveyors in monitoring methods and conducting surveys. In particular, supports the design of questionnaires and survey protocols.
According to the needs and monitoring plans, contributes to certain surveys or monitoring activities through supervision or direct implementation.

Responsibility 2: Is responsible for setting up systems for monitoring outcomes and for ensuring compliance with methodological standards to be used when conducting surveys.
Responsibility 3: Is responsible for implementing the data and information management systems defined at program level.


Develops databases as required and ensures the recording and processing of data for the surveys implemented;
Contributes to the compilation of needs for data analyses and to the creation of dashboards;
Ensures access to relevant internal and external operational information for all staff.
Ensures that evaluation activities are carried out, including annual self-evaluations and follow-up to internal evaluations.
Ensures that feedback sessions on the findings of evaluations are held with the beneficiaries and other stakeholders in the projects.

Responsibility 4: Is responsible for compliance with the HI standards applicable to project evaluations.
Responsibility 5: Is responsible for the application of the mechanisms defined by the Program/ Regional MEAL manager to provide accountability to affected populations.


Helps to define the accountability to affected population framework at country level and is responsible for its implementation according to HI’s recommended standards. < r> I responsible for ensuring the affected population and key stakeholders are consulted about the accountability mechanisms.
Sets up the feedback and complaints management system for each project.
Is responsible to ensure effectiveness and efficiency of the system.
Provides regular feedback to the Program / Regional MEAL manager on the accountability mechanisms in place to enable the continuous improvement of interventions.

Responsibility 6: Contributes to learning and the continuous improvement of HI’s interventions < r>

I responsible for implementing processes and methods for collecting, analysing, modelling and ownership of the knowledge produced, in accordance with the frameworks defined by the Program / Regional MEAL manager.
Contributes to the analyses of the information collected and the knowledge produced to strengthen collective learning.
Ensures the sharing of knowledge produced internally on the program and more broadly at organization level by using HI Library.

Responsibility 7: Contributes to the external representation and promotion of HI’s MEAL expertise. < r>

R presents HI’s MEAL and IM expertise in all relevant networks in his or her geographical area of intervention. < r>
Mission 4: Emergency preparedness and response


C ntributes to the program’s emergency preparedness actions and, in an emergency, adapts his or her working methods to contribute to an effective humanitarian approach by HI. < r>
Supervisory Responsibilities
MEAL Staff
QUALIFICATIONS & Experience


M nimum of a Bachelor’s degree in Arts/social work, Humanitarian Affairs, International Development, Public Health, Monitoring and Evaluation, Statistics, Epidemiology, Demography, Project Management or related field. A Masters or Post Graduate Diploma in M&E, Project Management or related field is an added advantage. < r> M nimum 5 years relevant work experience in a similar role.
Good knowledge & experience of both quantitative and qualitative research methods.
Excellent proficiency and experience using Excel, one or more statistical software packages, information management systems and data visualization applications (e.g. Power BI).
Solid knowledge of the Logical Framework.

REQUIRED COMPETENCIES AND SKILLS:
Professional skills: MEAL/IM profession


Results and indicators monitoring
Planning and coordination of qualitative and quantitative surveys, dissemination of findingsProject evaluation
Accountability to populations: participatory, non-discriminatory and responsible approaches
Learning lessons from experience and continuous learning
Information management strategy, data structuring and data quality
Quantitative and qualitative data collection, qualitative analysis
Contribute to data management

Skills shared with others professions


Project management: Diagnostic, Intervention strategy
Project management: Planning, monitoring and coordination
Project management: Operational partnership
Finance: Cash-flow management
Finance: Financial / budget management
HR: Facilitation and/or design of training and skills development
Information Systems Division: use of my profession’s information system < r> S curity: Personal security management
Inclusion: DGA intersectionality
Protection: protection mainstreaming
Program management: Public relation / representation / internal-external communication
Institutional funding division: Proposal & narrative report writing

Cross-sector skills


Frameworks and references
Office and collaborative tools
Stress management
Language of the country, Kiswahili and English


How to apply
If you feel you are the right candidate for this position, kindly send your application along with an up-to-date CV by email to :- The email subject line should be marked: “ Country Meal Manager – Nairobi, Kenya ”. Please do not send your academic and other testimonials they will be requested at a later stage.
A l HI staff must adhere to the values and principles outlined in the Code of Conduct. In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-fraud, bribery, and corruption.
Humanity & Inclusion is an Equal Opportunity Employer - Females and Persons with Disabilities are encouraged to apply.
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Project Management Consultant – Gold Star Kenya Social Health Enterprise

Nairobi, Nairobi Gold Star Kenya

Posted 4 days ago

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consultancy
Job Description:
Position: Project Management Consultant – Gold Star Kenya Social Health Enterprise br>Organization: Goldstar Kenya
Location: Nairobi (with 60% travel to peri-urban/rural facilities)
Reports to: Executive Director
Employment Type: Consultancy
Role Summary:
Lead the day-to-day implementation of the Gold Star Kenya Health Social Health Enterprise, ensuring efficient delivery of services to health facilities. Focus on operational execution, stakeholder coordination, compliance, and field level problem solving.
Key Responsibilities:


Operational Implementation:

xecute end-to-end program operations:

Manage facility onboarding and subscription administration
Coordinate supply chain logistics (medicines, equipment)
Oversee technical support delivery and maintenance
Implement data collection and M&E processes


Ensure timely, cost-effective delivery of subscription benefits to facilities
Troubleshoot field-level operational issues


Stakeholder Engagement & Partnership:

Build and nurture strong relationships with key stakeholders: County Health Departments, MOH officials, participating health facilities (public & private), community leaders, pharmaceutical suppliers, medical equipment vendors, and potential financiers/donors.
Support negotiating partnership agreements, MoUs, and service level agreements (SLAs) with facilities and suppliers.
Represent Goldstar Kenya and the program at field-level forums and advocacy platforms.


Operational & Compliance Management:

Enforce operational protocols and compliance with organizational policies and donor/investor requirements.
Ensure efficient, timely, and cost-effective delivery of subscription benefits (medicines, equipment, maintenance, training, etc.) to facilities.
Drive revenue generation and cost-recovery strategies to ensure program financial sustainability.
Administer program budgets under guidance of the general manager.
Support identification and securing of additional funding opportunities (grants, impact investment) for program growth.


Monitoring, Evaluation, Learning (MEL) & Impact:

Oversee the implementation of a robust MEL framework to track program performance, facility outcomes (e.g., stock availability, service utilization, revenue), and overall impact on health access.
Compile and analyze field data rigorously to inform strategic decisions, program adaptations, and demonstrate impact to stakeholders and donors.
Document lessons learned and best practices for replication and scaling.


Risk Mitigation, Compliance & Reporting:

Ensure full compliance with Kenyan NGO regulations, stakeholders' requirements, and organizational policies.
Identify operational bottlenecks and risks.
Implement contingency plans.
Prepare high-quality, timely program reports for internal leadership, the Board, stakeholders, and government partners.



Required Qualifications & Experience:
Education: Degree in Project Management, Public Health, Health Economics, Social Entrepreneurship, Business or related field.
Experience:


5+ years managing health/logistics operations in Kenya

Proven experience:

Field team coordination
Supply chain management
Government/health facility stakeholder management


Proficiency in project management tools.



Preferred:


Experience with health enterprise models

Knowledge of the Kenyan health system, particularly challenges



faced by peri-urban and rural health facilities.


Strong grasp of business principles, entrepreneurship, social enterprise

models, and subscription-based services.


Knowledge of pharmaceutical supply chains and health commodity

management is a significant advantage.


Understanding of Monitoring & Evaluation frameworks for health/business

programs.
Skills:


Strategic thinking, problem-solving, and decision-making abilities.

Ability to translate strategy into actionable plans.
Leadership, interpersonal, excellent negotiation, persuasion, and



relationship management skills.


Proven ability to manage multiple priorities in a fast-paced, demanding

environment.
Personal Attributes:


Passionate about improving healthcare access and sustainability in Kenya.

Highly entrepreneurial, innovative, and solutions-oriented.
Resilient, adaptable, and comfortable with ambiguity.
Culturally sensitive and able to work effectively in diverse settings.
Willingness to travel extensively (approx. 50-60%) within Kenya, primarily to peri urban and rural areas.




How to apply
Gold Star Kenya has a competitive compensation package and is an equal opportunity employer. Interested candidates are encouraged to apply via email to: . Please quote the job title provided in the subject line while sending your application and CV in one folder (PDF Format), saved using your name and job title being applied for, by 22nd August 2025.
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Aftersales Project Manager

Nairobi Area Career Directions Limited (CDL)

Posted 7 days ago

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Permanent
Job Title: Aftersales Project Manager Industry: Packaging and Bottling Machine ManufacturingJob Overview The Technical Account Manager contributes to the organizational goals by supporting the customers to manage their operations in an efficient manner and assisting them to get value from their machines by monitoring utilization, line efficiencies, and output. He/she is also responsible for liaising with the customer and establishing their spare parts, service, operating supplies, and training needs, then ensuring that those needs are met in a timely and satisfactory manner.As a Technical Account Manager, you will not only manage key accounts but also build lasting partnerships and navigate complex challenges with agility and purpose. Your role is pivotal in delivering impactful solutions that ensure our customers extract maximum value from their operations.Tasks and Responsibilities • Manage key account customers.• Promote aftersales proactively by advising customers on aftersales solutions and constantly following up with them to successful completion.• Support the after-sales coordinators with creating opportunities and maintaining the CRM system.• Proactively follow up on quotations and clarify with customers all technical and commercial aspects in detail.• Jointly plan interventions with the customer, mobilize internal resources, and ensure that interventions are conducted in a timely and efficient manner.• Proactively manage receivables in collaboration with the sales team and ensure customers pay for invoices as they fall due.• Provide monthly and quarterly forecasts for order intake and turnover in collaboration with the sales team.• Handle and execute aftersales projects such as, but not limited to, audits and overhauls.• Be involved with special projects through assisting in the coordination of internal and external communication with the client.• Travel to specific client locations and conduct product presentations, provide technical expertise, and advise on solutions regarding aftersales products.• Attend customer and relevant project meetings.• Initiate received orders and build the client relationship by keeping them informed of the status of their orders and ensuring deadlines are met.• Ensure that customer orders are processed and delivered to customers’ satisfaction.• Organize, plan, and validate all technical activities and tasks in collaboration with the client’s personnel where appropriate.• Manage reclamations for new machines.• Coordinate all communication between our client’s regional and global teams and the client in collaboration with the sales team.• Manage maintenance contracts.• Ensure that projects are effectively monitored, checked, documented, and correctly verified.• Take responsibility for achieving project targets i.e., contract conditions, customer satisfaction, budgetary control, profitability, and timelines.RequirementsRequirements Qualification, Experience, Behaviours & Skills • University Degree in Engineering/Project Management.• 5 years’ experience in a similar role, preferably in Packaging and Bottling Machine Manufacturing.• Proficiency in MS Office – Word, Excel, PowerPoint, Project.• Experience in SAP.• Knowledge in project management principles and techniques.• Knowledge of our client’s technology and its range of equipment.• Exposure to complex projects.• Strong verbal and written communication skills.• Build mutually beneficial relationships with all levels of management and technical clients, both internally and externally.• Create and manage project plans, monitor timelines and resources, and address problem areas.• Strong written and oral communication skills in English.• Pragmatic “can-do” attitude and hands-on approach to achieve targets.• Able to travel both domestically and internationally.• Possess a valid passport.
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  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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