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On behalf of our client, we are seeking a Senior QA Engineer (L1) to join an innovative team building world-class software solutions. If you're passionate about quality, detail-oriented, and eager to make a tangible impact, this role is for you.

Role Overview

As a
Senior Quality Assurance Engineer
, you will play a critical role in ensuring the reliability, scalability, and overall quality of our client's products. You will design and execute robust test strategies, champion quality practices, and collaborate with cross-functional teams to deliver seamless user experiences.

Key Responsibilities

• Execute
  end-to-end testing
  across web and API platforms to validate functionality, reliability, and scalability.
• Design, develop, and maintain
  comprehensive test plans and test cases
  aligned with business requirements.
• Perform both
  manual and automated testing
  (white box & black box).
• Apply
  Agile testing practices
  using Jira for test management, defect tracking, and sprint alignment.
• Manage version control and workflows using
  GitLab/GitHub
  .
• Build and maintain
  test automation frameworks
  with Playwright JS for UI and end-to-end testing.
• Validate
  APIs and integrations
  using Postman and related tools.
• Collaborate closely with development teams to provide actionable feedback, mitigate risks, and continuously improve product quality.

Qualifications

• Bachelor's degree in
  Computer Science, IT, or a related field
  .
• 2+ years of QA experience
  , with proven expertise in test execution, test design, and defect management.
• Strong foundation in
  manual testing
  and experience with
  automation tools
  .
• Proficiency with tools and frameworks:
  Playwright JS, GitLab/GitHub, Postman, Jira
  .
• Excellent communication, teamwork, and collaboration skills.
• Ability to work independently and thrive in a
  hybrid work environment
  .

Nice to Have (a Plus)

• Hands-on experience with performance and load testing using JMeter or K6.
• Strong knowledge of Agile testing methodologies with full lifecycle traceability.
• Exposure to CI/CD pipelines and continuous testing practices.
• ISTQB Certification (or equivalent)
  .
• Strong analytical, problem-solving, and communication skills.

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Retail Credit Quality Assurance Officer will be responsible for supporting the business by performing call back verification and gating function for quality of loan applications from branches. The job holder will ensure there is high level of processing applications to filter out fraudulent and suspicious applications.

The job holder will have overall responsibility of ensuring quality checks are done on personal banking applications and ensuring there is efficiency in handling the applications and management controls are in place. The job holder will also provide advice measures to mitigate risks associated with fraudulent and suspicious personal banking applications.

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

Relationship Management

• Provide interface between Credit analysis, Bank assurance and Scheme administration
• Support the Business teams in serving their customers in a timely manner by giving prompt feedback.
• Providing quality feedback and reports on status of returned applications highlighting areas of concern and improvements.
• Engage with the Scheme Companies to ensure proper confirmation of employee documents submitted for timely Loan processing.
• Maintain the Scheme Lists and contact details

Credit Governance & Assurance
To ensure that proper checks are done on KYC documentation and call back as per policy through;

• Ensuring loan applications have complete and valid KYC documentation in place.
• Details on KYC documentations tally with other loan documents provided and in cases where they don't, proper supporting documents/explanations have been provided.
• Ensuring KYC documentation have been properly certified by the respective branch.
• Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
• Undertake physical visits to the Employers' offices where applicable.

To ensure that proper checks are done on KYC documentation and call back as per policy through;

• Ensuring loan applications have complete and valid KYC documentation in place.
• Details on KYC documentations tally with other loan documents provided and in cases where they don't, proper supporting documents/explanations have been provided.
• Ensuring KYC documentation have been properly certified by the respective branch.
• Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
• Undertake physical visits to the Employers' offices where applicable.
• To ensure there is efficiency in processing personal banking loans in order to bring personal banking Turn over Time to less than 1 days through;
• Progressing scheme Unsecured Personal Loans within 6 hours.
• Progressing Non-Scheme Unsecured Personal Loans within 9 hours.
• Progressing scheme Secured Personal Loans within 6 hours.
• Progressing Non-scheme secured Personal Loans within 9 hours.
• Ensuring there is an up to date register for contact details of scheme and approved companies.

To ensure there is up to date contact list and signatories for scheme and approved companies through;

• Maintaining up to date register and custodianship for list of approved signatories for scheme and approved companies.
• Continuously updating contact details for approved signatories for scheme and approved companies.

To carry out high level checks to reduce on the number of reworks from risk back to the governance team through;

• Ensuring applications have complete documents and are thoroughly processed.
• Performing call back on loan documents.
• Coordinating with sales team and highlighting areas that need improvement.

To provide enough support to support on branch applications to reduce reworks to branches through;

• Sharing regular, daily and Monthly reports sharing that highlight areas that need training and process improvement.
• Identifying training needs and escalating the same to credit team.

Operations & Audits

• Ensure compliance with all credit policy guidelines.
• Follow through with transactions to the end.
• Handle audit queries emanating from the credit governance process.
• Championing implementation of credit processes that improve efficiency in the department.
• Identify training needs on loan applications processing to reduce reworks and improve TAT.
• Monitor turnaround time on requests for applications coming from sales team and the processing time between Credit Analysis and Evaluation.
• Tracking of applications at conveyancing stage to ensure timely response by the concerned business team and meet the customer promise.

Revenue generation & Cost Management

• Minimizing NPLs by ensuring there is no fraudulent and suspicious loan applications that are on boarded.
• Supporting the RMs to achieve set income targets (Interest income and Non-interest income).
• Manage office costs within reasonable levels.
• Cross sell bank products through email, phone call and physical call backs.
• Push on products that deliver quick income.

Key Competencies and Skills

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Professional Qualifications
Minimum Qualifications, Knowledge and Experience

CPA / ACCA qualification.

Work Experience
3-5 years banking experience 2 of which must have been in loans administration.

Knowledge of Credit and Operations.

Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.

General knowledge in banking processes.

At Vyntra, we help financial institutions across the world fight fraud, prevent money laundering, and gain full visibility of every transaction. Our AI-powered platform combines advanced fraud detection with large-scale transactional data observability, giving banks the tools to build trust and stay compliant.

As our
Lead QA Engineer
, you will play a critical role in ensuring the reliability and quality of these mission-driven solutions. You'll join the product development team that builds and optimizes our flagship platform—enterprise-grade technology powering some of the world's leading financial institutions. We solve complex engineering challenges through smart, scalable design, and you will be central in embedding quality at every stage of development.

In this role, you will lead a team and own product quality end-to-end: designing and driving a robust testing framework, enabling our Scrum teams to deliver stable, high-performing releases, and making sure that every customer can rely on Vyntra's solutions to protect them against financial crime.

What you'll do

• Lead and mentor
  the QA team, fostering a culture of quality and continuous improvement
• Define and implement an integrated testing strategy covering multiple, complex product components
• Collaborate closely with developers, product managers, and platform engineering to ensure smooth, high-quality releases
• Champion test automation and CI/CD integration for faster, safer delivery
• Monitor, analyze, and continuously improve test coverage and defect detection

What you bring

• Proven experience leading QA teams in a product development environment
• Strong background in designing testing strategies for complex, integrated systems
• Solid technical and testing expertise, ideally including: Java (required) Selenium (plus) API testing (plus) Elastic, MQ, or Kafka (plus)
• Strong analytical and problem-solving skills, with a solution-oriented mindset
• Product-minded, with an eye for detail and a commitment to delivering exceptional quality
• Experience working in Agile/Scrum environments
• Excellent communication skills and ability to work in distributed, international teams

Position Description

Job Title
: Associate Director, Global Quality Assuranc

eLocation
: Nairobi, Kenya, Cape Town, South Africa; Remote-South Africa, Remote-Uganda, Remote-Nigeria, New York, New York; US - Remote Considered; United Kingdom – Remote; OR Amsterdam, Netherland

sReporting to:
Senior Director, Clinical Quality Assuranc

**e

Position Summar**

y:Are you a Quality focused leader in clinical development, passionate about bringing forward public health solution

s?

IAVI is seeking an experienced and detail oriented Associate Director, Quality Assurance who will ensure compliance of clinical development operations to IAVI and industry standards. The Associate Director will facilitate the Clinical Development group's participation in the IAVI management system where appropriate processes, procedures, and controls are established to ensure clinical research is conducted according to IAVI and industry standar

**ds.

Key Responsibilit**

• ies:Support Project Teams with the development of management plans relevant to the specific project
• (s);Support and prepare Project Teams for regulatory inspections and external Sponsor aud
• its;Serves as the GCP point person for the IAVI electronic QMS, and Clinical Trial Systems, development and implementat
• ion;Develop and implement QMS compliance assessments for the GCP component of the
• QMS;Develop and implement an eTMF inspection readiness assessment plan for all IND stud
• ies;Participate in executing the audit plan as delega
• ted;Provide training to GCP Operations on best practices and trends as indica
• ted;Oversees implementation of GCP CAPAs and conduct the required effectiveness che
• cks;Perform other tasks as assigned by the mana

**ger.

Education and Work Experi**

• ence:Masters Degree or equivalent in Clinical Research and/or Public Health or related field is requ
• ired.Minimum 10 years of experience in clinical research is required of which at least 3 in Quality Assurance is requ
• ired.Certification as GCP Auditor and/or Post Graduate Qualification in Quality Management is highly prefe

**rred.

Qualifications and S**

• kills:Strong knowledge and understanding of industry standards and research operations as pertinent to vaccine development is req
• uired.Experience working with management systems is req
• uired.Experience working with electronic data and records in CFR21Part11 compliant environments is highly desi
• rable.Experience as auditor of public health trials is highly desi
• rable.Experience working in remote-, virtual-, global-, teams, is highly desi
• rable.Ability to travel to research sites throughout the Africa region at up t

**o 30%.

Organizational Ov**

erview:IAVI is a nonprofit scientific research organization dedicated to addressing urgent, unmet global health challenges including HIV and tuberculosis. Our mission is to translate scientific discoveries into affordable, globally accessible public health solutions. Through scientific and clinical research in Africa, India, Europe, and the U.S., IAVI is pioneering the development of biomedical innovations designed for broad global access. We develop vaccines and antibodies in and for the developing world and seek to accelerate their introduction in low-income countries. IAVI programs and partnerships are grounded in the regions of the world where the disease burden is the greatest, and our approach emphasizes sustainability. Our network of clinical research center partners in Africa and India helps strengthen in-country research capacity and supports the training and education of the next generation of scientists. The global impact of our science includes fundamental contributions to understanding the biology of HIV infection, which IAVI and others are applying toward advancing vaccine science and immunology. IAVI accelerates scientific discovery and development by fostering unique collaborations among academia, industry, local communities, governments, and funders to explore new and better ways to address public health threats that disproportionately affect people living in poverty. Our global reach, including a clinical research network in five countries in sub-Saharan Africa and in India, has allowed us to make fundamental contributions to understanding the epidemiology, transmission, virology, and immunology of HIV. This work played a key role in facilitating the design of promising HIV vaccine candidates, as well as the discovery of broadly neutralizing antibodies that are now being advanced as promising approaches for HIV prevention. Our integrated capabilities in vaccine and antibody discovery, development, and clinical research take advantage of bio-pharmaceutical industry expertise to accelerate the development and testing of prevention methods for HIV and other diseases. Through the Product Development Center, we support external researchers with technical and scientific expertise to accelerate the development of their own pr

**oducts.

IAVI CORE**

• VALUES:Dedication to the Mission: We are committed to the translation of scientific discoveries into affordable, globally accessible public health so
• lutions.Innovative Evolution: We are committed to solving complex problems in creative and innovative ways, learning from our mistakes and successes and never g
• iving upIntegrity: We are committed to meeting the highest ethical and professional standards in everything we do and to taking responsibility for our actions to earn
• respectCollaboration: We are committed to embracing diversity, the power of global teamwork and the belief that by working as one we can make a di

fference

Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. IAVI is an equal opportunity employer and applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disabilit

y status.

IAVI IS AN EQUAL OPPORTUNITY EMPLOYER dedicated to fostering a diverse and inclusive global organization. We recognize that a variety of backgrounds and perspectives enriches our work and strengthens our ability to achieve our mission. IAVI is committed to recruiting, developing, and retaining individuals through a merit-based approach. At IAVI, we celebrate the spectrum of colleagues' experiences and believe that dedication to our mission above all is essential to our success as a scientific non-profit organization focused on glob

al health.

Zer

o Tolerance

IAVI is an equal opportunity employer. It is IAVI's policy to provide equal opportunity without regard to race, citizenship, color, sex, gender identity or expression, age, height, weight, disability (including physical and mental conditions unrelated to job performance), religion, creed, caste, home language, ancestry, national origin, pregnancy, marital or partnership status, sexual orientation, status as a protected veteran, ethnicity, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, HIV status, or any other status protected by applicable federal, state, or

**local laws.

Compensation And Benefit**

s Information:Salary is paid in local currency, and is commensurate and competitive with the loca

l labor marketPlease note, there may be some variation based on experience level. In addition, this position offers competitive benefits such as annual bonus, generous retirement savings plan, competitive health insurance benefits, and o

ther benefits.

Key Responsibilities

AI Agent Development

• Build and deploy
  AI-powered conversational agents
  (voice + chat) for client-facing and internal workflows.
• Fine-tune and integrate
  LLMs (OpenAI, Anthropic, Cohere, etc.)
  into business workflows.
• Implement intent recognition, entity extraction, and dialogue management with frameworks like
  Rasa, LangChain, or Haystack
  .

Process Automation

• Automate workflows such as
  lead intake, survey booking, billing, reminders, and consignment tracking
  .
• Integrate AI agents with
  CRM systems (HubSpot, Salesforce, Zoho)
  and
  billing tools (QuickBooks, Xero)
  .
• Leverage
  N8N, Replit, ,
  Zapier
  or custom APIs
  for workflow orchestration.

System Architecture & Integrations

• Design modular architectures for scalable automation.
• Build API-first integrations with WhatsApp, email, SMS, and telephony platforms (Twilio, Vonage).
• Develop monitoring dashboards to track agent performance (response times, accuracy, conversion impact).

Optimization & Continuous Learning

• Apply
  prompt engineering and fine-tuning
  for domain-specific tasks (e.g., moving inquiries, insurance terms, shipment tracking).
• Use analytics to continuously improve agent performance (reduce errors, increase automation coverage).
• Implement
  feedback loops
  to retrain models on real-world conversations.

Required Technical Skills

• Strong proficiency in
  Python or
  (for automation scripting and AI integration).
• Experience with
  AI agent frameworks
  (LangChain, Rasa, AutoGPT, AgentGPT).
• Familiarity with
  NLP/LLM APIs
  (OpenAI GPT models, Hugging Face transformers, Cohere).
• Hands-on experience with
  automation platforms
  (Zapier, Make, Airflow) and API development.
• Knowledge of
  cloud deployment
  (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
• Understanding of
  databases & vector stores
  (PostgreSQL, Pinecone, Weaviate, ChromaDB).
• Ability to integrate
  voice AI
  (e.g., Twilio, Deepgram, ElevenLabs) into real-time workflows.

We are looking for a Telesales QA Analyst to join our Customer Retention Team; as we scale up and drive digital and financial inclusion across our markets.
About The Job
The Telesales
QA Analyst
ensures high levels of
First Call Resolution (FCR), Customer Satisfaction
, and compliance with company standards by monitoring and analyzing telesales interactions. The role drives continuous improvement through call evaluations, process refinement, and actionable insights.

What You'll Do

• Call Monitoring & Analysis
• Evaluate telesales calls to ensure adherence to call-handling standards, scripts, compliance, and customer experience guidelines.
• Identify quality gaps and trends impacting performance.
• Reporting & Recommendations
• Prepare regular quality performance reports for Telesales Management.
• Provide actionable recommendations to improve sales conversion, efficiency, and customer experience across CRM systems.

3
.
Quality Assurance Support

• Enforce QA processes and standards to ensure consistent and uncompromised service delivery.
• Partner with compliance and training teams to align QA practices with business objectives.

4
.
Process Design & Improvement

• Design, update, and document quality and compliance processes as business needs evolve.
• Proactively recommend process enhancements that improve agent productivity and customer experience.

5
.
Industry Trends & Benchmarking

• Stay informed on emerging call center QA practices, tools, and technologies.
• Benchmark against best practices to introduce innovative strategies that strengthen customer trust and loyalty.

6
.
Surveys & Feedback

• Conduct customer and agent satisfaction surveys to assess experience and gather insights.
• Recommend corrective actions to address recurring concerns.
• Coaching & Insights
• Partner with team leaders to coach telesales representatives using QA insights.
• Deliver feedback sessions that are constructive, supportive, and performance driven.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• Diploma in a relevant field (Business, Communication, Customer Service, or related)
• Over 2-3 years' experience as a Telesales Representative QA experience will be an added advantage
• Sales-focused, customer-centric and diligent.
• Exceptional writing and communication skills.
• In-depth understanding of M-KOPA business.
• Data analysis capability and ability to influence data-driven decisions.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

QA, Integration Testing, Functional Testing

• Document test results, track issues, and ensure timely resolution.

Requirements

• 3–6 years of experience in software quality assurance, with a strong focus on automation.
• Hands-on experience with API testing (Postman, PyTest, or equivalent frameworks).
• Solid knowledge of Python for test automation.
• Understanding of REST APIs, async workflows, and microservices testing.
• Good to have: Exposure to reinforcement learning environments (Gym/Gymnasium) or ML/AI pipelines.
• Strong problem-solving and communication skills.

About Wise & Agile Solutions

At Wise & Agile Solutions, we empower organizations to streamline operations, embrace innovation, and deliver measurable results through technology. Our focus is on building smarter, faster, and scalable solutions, often blending AI-driven tools with practical business processes.

We are seeking a Business Analyst + Tester who can bridge the gap between requirements gathering and quality assurance. This hybrid role is ideal for someone who thrives on detail, understands user needs, and ensures flawless delivery of technology solutions.

Responsibilities

Requirements & Analysis

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Write clear, concise, and testable requirements and user stories.
• Assist in creating acceptance criteria and ensuring full coverage of functionality with QA.

Testing & Quality Assurance

• Support QA by validating functional coverage of requirements.
• Execute test cases (functional, regression, and integration) prepared by the QA team.
• Ensure delivered features align with documented requirements.
• Report, track, and retest defects with precision.
• Participate in UAT (User Acceptance Testing) and coordinate with end users.

AI & Automation Alignment

• Use AI-assisted tools for writing requirements, test scenarios, and documentation.
• Gain hands-on exposure to AI-based product testing.
• Contribute to AI-related projects by clarifying requirements and validating functionality.
• Skills & Qualifications
  Proven experience as a Business Analyst or in a hybrid BA/QA role.
• Strong understanding of SDLC, Agile methodologies, and QA practices.
• Experience in writing user stories, business requirements, and acceptance criteria.
• Ability to execute test cases and validate business flows effectively.
• Familiarity with defect management and bug tracking tools (e.g., , Jira, Azure DevOps).
• Comfort with AI tools for documentation and analysis.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams (Product, QA, Dev, Stakeholders).
• Nice-to-Have
  Experience with low-code/no-code platforms and testing workflows.
• Basic SQL or data querying skills to validate backend workflows.
• Understanding of API testing and integration scenarios.
• Awareness of automation testing concepts (not primary responsibility).
• Experience in SaaS or startup environments.
• Certification in Business Analysis (CBAP, CCBA) or ISTQB (Foundation).

Why Join Us?

At Wise & Agile Solutions, you'll be more than just part of the process—you'll be at the core of shaping client success through innovation and agility. You'll gain hands-on experience with cutting-edge tools, collaborate with diverse teams, and directly see the impact of your work on real-world business transformation.

About Reon Capital

At Reon Capital, we believe that exceptional talent knows no boundaries. As a venture capital firm investing across eCommerce, energy, sports, real estate, and payment systems, we are passionate about building future-defining ventures and equipping great people with the tools to make a lasting impact.

We work with global partners to create scalable products and platforms, while expanding our internal product engineering team to drive new innovations. Based in Nairobi, with a global outlook, we are committed to creating impactful solutions across Africa and beyond.

Role Overview:

Our engineering team is looking for a Software Quality Assurance (QA) expert to strengthen our development process and ensure our products meet the highest standards of reliability and performance. The ideal candidate will bring strong experience in QA practices, test automation, and collaborate with the engineering team to deliver quality-driven products.

Key Responsibilities:

• Develop, execute, and maintain test cases for 
  Flutter, , and
   applications.
• Perform 
  manual, automated, and regression testing
   to ensure product stability.
• Collaborate with engineers to define acceptance criteria and test coverage.
• Identify, document, and track software defects, and verify fixes.
• Validate APIs, UI/UX flows, and integrations across devices and environments.
• Continuously improve testing processes and recommend new tools or frameworks.

Skills and Experience Required:

• 2 years proven experience testing 
  web and mobile applications
  .
• Familiarity with 
  Flutter, , and
   project environments.
• Hands-on knowledge of test automation frameworks such as 
  Selenium, Cypress, Appium, or Detox
  .
• Understanding of 
  CI/CD pipelines
   and QA integration.
• Strong analytical skills with excellent attention to detail.
• Strong communication and collaboration abilities.

What We Offer:

· Growth mindset - work with a team that values learning and ownership.

· Global exposure - collaborate with teams across Europe, and Africa.

How to Apply:

If you believe you have what it takes and are excited to contribute to our engineering team, please send your
CV and cover letter
to