1,922 Insurance jobs in Kenya

Company Description

ICEA LION Group is a leading Pan African provider of insurance and related financial services, committed to protecting and creating wealth for its clients. Our vision is to be a leader in our industry, and we are driven by our mission to safeguard and build wealth. We hold our values dearly, including understanding our customers' perspectives, valuing our people, delivering on our promises, and championing integrity. For every significant moment in life, we believe we're better together.

Role Description

This is a full-time, on-site role for an Insurance Sales Agent located in Nairobi County, Kenya. The Insurance Sales Agent will be responsible for developing and executing sales strategies, building and maintaining client relationships, and providing excellent customer service. Day-to-day tasks include identifying potential clients, offering insurance solutions, and managing insurance brokerage activities.

NOTE: This is a purely commission based opportunity, not to limit one's earning

Qualifications

• Insurance Sales and Sales skills
• Customer Service skills
• Knowledge of Insurance and Insurance Brokerage
• Strong communication and interpersonal skills
• Ability to work independently and meet sales targets
• Experience in the financial services industry is a plus
• Bachelor's degree in Business, Marketing, or related field
• Certificate of Profession (COP) is an added advantage

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To use their discipline and business knowledge to support the implementation of initiatives in Insurance for Corporate Entities distribution in all aspects of financial, strategic and operational planning by developing key performance indicators, performing key analyses and providing insights that support decision making in order to ensure achievement of business objectives while adhering to the policies, standards and guidelines.

Qualifications

Type of Qualification:
First Degree

Insurance professional Insurance qualifications approved by IIK

Experience Required

5-7 years

• The role requires experience in Corporate Insurance financial environment with an ability to gather and analyse statistical information.
• Experience in Corporate Insurance Sales

Additional information

Behavioural Competencies:

• Adopting Practical Approaches
• Developing Strategies
• Documenting Facts
• Examining & Articulating Information
• Following Procedures

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Client Servicing
• Mind of Customer Experience
• Process Governance
• Product Related Systems

Customer Service Representative (Calls)
About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Ou
r
Uganda team is growing and we're looking for experienced
Customer Support Representatives
to join our Helpware team.

Position Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities

• Inbound & outbound calls;
• Scheduling reservations for transportation to healthcare appointments;
• Checking on the status of those transportation reservations;
• Interaction not only with health plan members but also with transportation providers and healthcare facilities;
• Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

Required Education And Experience

• Bachelor's Degree
• English proficiency C1 and C2

Preferred Education And Experience

• One (1) year of customer support experience preferred

Skills

• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a Team
• Basic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the Member and/or Member's guardian
• Must be able to work with geographically and culturally diverse populations and personalities

Job description

Company Description

Britam Holdings Limited is a leading diversified financial services group listed on the Nairobi Securities Exchange, with interests across Eastern and Southern Africa. The company offers a wide range of financial products and services in Insurance, Asset management, Banking, and Property, including life, health, and general insurance, pensions, unit trusts, investment planning, and wealth management.

Role Description

This is a full-time on-site role for a Life and GI Unit Manager at Britam. The Life and GI Unit Manager will be responsible for overseeing the day-to-day operations of the life and general insurance sales performance in a unit, managing training and marketing activities, developing and implementing sales strategies, and ensuring compliance with regulatory requirements.

Qualifications

• Experience in life and general insurance operations
• Demonstrated experience in managing a unit and especially in life insurance background.
• Strong analytical and decision-making skills
• Excellent communication and interpersonal abilities
• Leadership and team management skills
• Bachelor's degree in Insurance, Finance, Business Administration, or related field will be an added advantage.
• Certificate of Proficiency (COP) is a Must.

Please send your resume to before 31st August 2025.

Company Description

ICEA LION Group is dedicated to being the leading Pan African provider of insurance and related financial services, committed to protecting and creating wealth for its clients. With a brand promise of "better together" for every life-changing moment, the company values seeing through the eyes of the customer, valuing its people, delivering on promises, and championing integrity.

Role Description

This is a full-time on-site role for Insurance Sales Agents located in Nairobi County, Kenya. The Insurance Sales Agents will be responsible for meeting with clients, understanding their insurance needs, and recommending suitable insurance products. They will also be responsible for providing excellent customer service, and closing sales. Agents will work to build and maintain client relationships to ensure client satisfaction and retention.

Qualifications

• Proven skills in Insurance Sales and Sales
• Strong Customer Service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Knowledge of insurance products and regulations

Renumeration

This is a commission based position.

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including e-commerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

The Role
Job Description
English-Speaking Customer Support Representative (Remote)

• Location: Remote
• Compensation: 45K KES–62K KES/month (Based on experience)
• Type: Full-time | Remote | Customer Service

About The Role
We are looking for English-speaking Customer Support Representative
to join our growing international support team. In this role, you will communicate with customers via phone, email, and live chat, ensuring that all inquiries are handled with professionalism, clarity, and empathy. You'll also act as a language English, translating customer communications and documents when needed.

Key Responsibilities

• Provide high-quality customer support in English.
• Handle inquiries, complaints, and service issues with patience and professionalism.
• Translate communication materials and support documents in English.
• Maintain detailed records of all customer interactions.
• Collaborate with internal departments to resolve complex cases and improve service quality.

Why Join Us?

• Work from anywhere
• Competitive salary based on experience
• International and inclusive work environment
• Opportunity to grow with a global team

Pay Range And Compensation Package

• Based on experience (45K KES - 62K KES)
• Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. If this opportunity aligns with your experience and goals, we encourage you to apply.

Ideal Profile
Requirements

• Fluent in English (C1 or above), both spoken and written.
• Previous experience in customer support or after-sales service preferred.
• Strong problem-solving abilities and a customer-focused mindset.
• Self-motivated, reliable, and able to work effectively in a remote setting.

Preferred Qualifications

• Experience working in a remote team environment.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently and calmly under pressure.

What's on Offer?

• Opportunity within a company with a solid track record of performance

Company Description

We suggest you enter details here.

Role Description

This is a full-time hybrid role for a Medical Insurance Assistant located in Mkomani ward, with some work from home acceptable. The Medical Insurance Assistant will be responsible for handling customer service inquiries, timely insurance quodations, analysis of insurer quotations, maintaining accurate records, and coordinating with insurance companies. The role requires excellent communication skills and a detailed understanding of the insurance industry.

Qualifications

• Insurance and Insurance Brokerage skills
• Strong Communication and Customer Service skills
• Good understanding of Insurance
• Excellent organizational and multitasking abilities
• Ability to work independently and in a team environment
• Previous experience in a similar role is advantageous
• Bachelor's degree in Finance, Business Administration, or related field is preferred
• Dip CII or Dip IIK

Company Description

Madison is a hospitality-led mixed-use infrastructure investment platform dedicated to creating transformative spaces that blend hospitality with retail and commercial sectors. We strategically select geographic locations to develop unique spaces that meet both functional and experiential needs. With a commitment to excellence, we deliver outstanding hospitality experiences in thoughtfully designed mixed-use projects.

Role Description

This is a full-time, on-site role located in Nairobi for an Insurance Agent. The Insurance Agent will be responsible for selling insurance policies, handling insurance brokerage tasks, providing expert advice on various types of insurance plans, and managing client accounts. Additionally, the role involves offering exceptional customer service, responding to client inquiries, and maintaining accurate financial records related to insurance transactions.

Qualifications

• Experience in Insurance Sales and Insurance Brokerage
• Knowledge in Insurance and Finance
• Strong Customer Service skills
• Excellent communication and interpersonal skills
• Ability to build and maintain client relationships
• Proficient in using insurance-related software and tools
• Bachelor's degree in Finance, Business, or a related field is preferred
• Relevant professional certifications are a plus

Job Description

• Increasing Participation Rate of RM channel
• Increasing Average Case Size to match industry best practices
• Increase Banca Penetration of Premier Banking Segment to achieve desirable growth
• Drive Banca sales productivity and Participation Rate of respective region/ centers using joint sales, coaching, customer profiling, organizing client events and training sessions
• To be the regional Banca champion for Banca sales initiatives and campaigns
• Manage and maintain Banca persistency above the threshold
• Drive AFYP sales of respective region/ centers using joint sales, coaching, customer profiling, organizing client events and training sessions
• To lead and champion Banca initiatives and Banca campaigns
• To guide Regional Sales Heads and Centre Managers in planning goal settings as well as sales activities and events.
• Train and manage RMs and PRDs to ensure Persistency of business are above the threshold
• Clear understanding of all Bancassurance products as well as industry products
• Ability to coach RMs and PRDs pertaining features, benefits and address concerns in regards to bancassurance products
• Willing and able to take on additional tasks and/or projects when assigned.

Job Requirements

• Diploma/ Degree holder with Min 3 years in Bancassurance experience in Banking or Insurance company; or
• Min 3 years in sales experience in Premier Banking or Mass segment from Banking Industry;
• Possess good spoken English and Bahasa Malaysia, ability to converse in Mandarin will be an advantage;
• Customer-oriented and has good customer service skills.