0 Customer Service & Helpdesk jobs in Kenya
Technical Customer Service Executive
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Job Summary
This is a direct selling and customer-facing role to maintain & grow existing customers and acquiring new ones to drive revenue and grow market share. The role will maintain existing dosing and dosing control equipment, install new ones and respond to challenges in customer/end-user facilities. This will ensure that Diversey chemicals are dispensed so as to achieve superior results by training the customer on product knowledge dilutions and dispensing in all application areas.
Key Responsibilities
Customer Service & Business Development - The incumbent will work closely with the distributor (s) to build capacity to ensure superior delivery of technical services and Diversey products to all customers within the agreed territory – this will be through product and staff training, products and D&D (FOL) forecasting, and building capability jointly with the distributor to deliver products and services On Time In Full. The role will conduct of business development activities as business needs may require from time to time. These will include but not be limited to products and service demonstrations, customer trials, etc
The incumbent will install, conduct planned routine maintenance, and repair dosing and dosing control equipment servicing as per equipment requirements. The role will also offer technical training on dosing control equipment to customer staff members to ensure they are able to operate them efficiently and effectively.
The role will ensure that Diversey chemicals are dispensed so as to achieve superior results as per MSDS & PIS through double working with customer's staff members. The incumbent will learn chemical and machine knowledge.
The incumbent will keep records of all dosing and dosing control equipment under this sector within the assigned accounts. These records will include service reports. Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time as required by the team leader.
Develop an in-depth understanding of the local market and the competitive position and activities and report on competition activities and customer needs that are not met. To establish customers' critical needs in terms of product application.
Respond to and resolve customer dosing and performance emergencies as per SLA.
The incumbent will play a pivotal role as the go between the distributor, Diversey functions including Finance, Supply Chain, Marketing, Applications etc and end user customers.
Key Competencies And Qualifications
Degree/Diploma in Engineering/electronics
At least Three (3) years' experience in B2B chemical sales role within Hospitality sector.
Client Service Assistant
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Company Description
At Ultimate Design, we believe the work nonprofits do is transformative. We partner with nonprofits, NGOs, and mission-driven networks to communicate their impact with clarity and emotion. Our team of storytellers, designers, developers, and digital thinkers is deeply passionate about social good. We help organizations tell their powerful stories and adopt the right technologies to work smarter, reach further, and grow stronger.
Role Description
This is a 6 months internship role for a Client Service Assistant. The role is hybrid, based in Kilimani division, with some work from home acceptable. The Client Service Assistant will be responsible for supporting client services, ensuring customer satisfaction, and assisting with customer service tasks. Additionally, the role includes aiding in finance-related tasks and maintaining effective communication with clients.
Responsibilities:
- Assist in managing client communications and scheduling meetings
- Support project coordination and follow-ups
- Maintain client records and feedback logs
- Help prepare client reports and presentations
- Assist in identifying new partnership opportunities
- Support proposal development and outreach efforts
- Conduct basic market research to inform client engagement strategie
Qualifications
- Skills in Client Services, Customer Service, and ensuring Customer Satisfaction
- Strong Communication skills
- Basic knowledge of Finance
- Excellent organizational and multitasking abilities
- Ability to work both independently and as part of a team
- Experience in a nonprofit setting is a plus
- Pursuing or completed a degree in Business, Communications, or a related field
Customer Service Agent
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About Us
Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence.
Position Overview
We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.
Key Responsibilities
- Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
- Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
- Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
- Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
- Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
- Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
- Maintain accurate records of customer interactions, service issues, and resolutions.
- Escalate unresolved matters to the relevant departments for timely resolution.
- Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
- Collect and analyze customer feedback to support continuous service improvement.
- Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.
Requirements
- A
minimum of a Diploma or Bachelor's degree
in
Business Administration, Communication, Public Relations, Information Technology
or a related field. - Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
- Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
- Proficiency in using CRM platforms and support ticketing systems.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
- High level of attention to detail, with strong organizational and documentation skills.
Benefits
- Lunch is provided.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
Customer Success Manager, Customer Support
Posted today
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Job Description
Customer Success Manager
Summary
This position is based in Bangalore, India or Pune, India and offers a
Hybrid work model
.
Hexagon's Manufacturing Intelligence division is part of Hexagon – the global leader in measurement technologies. We empower manufacturers to develop disruptive technologies and life-changing products through design, simulation, and data-driven innovation. Our solutions bridge the physical and digital worlds, helping industries operate more efficiently and sustainably. Hexagon Design & Engineering software sits at the leading edge of production innovation making it possible to produce things that were previously unthinkable by entirely rethinking both products and production through design, materials, manufacturing and process innovation. By harnessing the power of data and technology our tools unlock new avenues for exploration and provide extra lift to the creative process
Job Responsibilities
The Customer Success Manager (CSM) will serve as the primary point of contact for customers, ensuring they derive maximum value from our solutions. By fostering strong customer relationships, the CSM will drive retention, expansion, and overall customer satisfaction. This role demands a proactive, results-driven professional passionate about customer success and simulation software technology.
Customer Relationship Management
- Act as the main point of contact for a portfolio of customers throughout their lifecycle.
- Develop and maintain strong relationships with key stakeholders to understand their needs, goals, and challenges.
- Serve as a trusted advisor, providing best practices and strategic guidance to maximize product adoption and value.
- Onboarding and Adoption
- Lead customer onboarding processes, ensuring smooth implementation and early success with the platform.
- Create and deliver training sessions tailored to customer requirements to drive adoption and engagement.
Retention and Growth
- Monitor customer health metrics and proactively address potential issues to reduce churn.
- Identify and execute upsell or cross-sell opportunities in collaboration with the sales team.
- Conduct regular business reviews to align on goals, performance, and success metrics.
Feedback and Advocacy
- Gather customer feedback to influence product development and roadmap decisions.
- Act as the voice of the customer within the organization to ensure continuous improvement.
- Identify and cultivate customer advocates for case studies, testimonials, and referrals.
Collaboration and Reporting
- Work cross-functionally with sales, support, product, and marketing teams to deliver a seamless customer experience.
- Maintain accurate records of customer interactions and activities in CRM systems.
- Provide regular reports on customer success metrics, challenges, and opportunities to leadership.
Qualifications
- Education and Experience
- Minimum 3 years experience in simulation software / CAE Tools
- Bachelor's degree in business, communications, or a related field (or equivalent experience).
- 3+ years of experience in a customer success, account management, or similar role in a software or technology company.
Core Competencies
- Strong customer-centric mindset with excellent interpersonal and communication skills.
- Proven ability to build and maintain strong relationships with diverse stakeholders.
- Analytical and problem-solving skills with a knack for understanding customer data and trends.
- Ability to manage multiple customers and priorities simultaneously in a fast-paced environment.
- Familiarity with a variety of software business models and customer success metrics (e.g., NRR, churn, CSAT).
Technical Skills
- Proficiency in CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
- Solid understanding of software applications and technology landscapes.
- Comfortable delivering virtual and in-person presentations and training sessions.
Key Performance Indicators (KPIs)
- Customer retention rate and churn reduction.
- Net revenue retention (NRR) growth.
- Customer satisfaction and Net Promoter Score (NPS).
- Product adoption and usage metrics.
- Success in upsell and cross-sell opportunities.
Explore Life at Hexagon
At Hexagon, you will be part of a global leader driving innovation in design, simulation, and smart manufacturing. You will collaborate with a diverse, international team that values creativity, customer focus, and sustainable innovation, while accessing opportunities for professional growth, training, and career advancement within Hexagon's global network. We offer competitive compensation and benefits aligned to the India market.
Explore Life at Hexagon: At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence.
Learn more at and get inspired by how we shape smart change across industries.
Apply now
Hexagon posts all official job opportunities on either careers- or and communicates only from email addresses ending in We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us
Customer Success Executive
Posted today
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Job Summary
You should be able to build strong customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensure all customers are successfully using the payment gateway service
Responsibilities
• Guide customers through the onboarding process, helping them set up and integrate the company's
products or services into their operations smoothly.
• Serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and
providing timely assistance.
• Aid with the development and improvement of the product by gathering feedback to identify recurring
issues and addressing these with the product manager.
• Train customers on how to effectively use the products or services, ensuring they understand the full
range of features and capabilities available to them.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and
retention
• Identify upselling and cross-selling opportunities based on the customer's needs and goals, contributing
to revenue growth.
• Review the customer journey, determine how it's supported, and use a consultative approach to help
clients overcome issues and achieve their goals
• Facilitate interaction and workflow among project team members, including third-party service providers,
to ensure timely deliverables
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
• Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS
scores to identify areas for improvement
• Work with sales and marketing teams to boost customer referrals and develop case studies
Qualifications
• Bachelor's degree in Business Administration, Marketing or equivalent
• At least three years of experience in Customer Success, Communications, Marketing, Sales or Account Management.
• Knowledge of CRM and project management tools
• Excellent interpersonal skills
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
To submit your application, kindly send your CV to
with the subject line
Customer Success Executive
Client Services Manager
Posted today
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Job Description
Position Title:
Account Manager
Application Method:
- Brief Description:
The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa.
The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.
- Key Responsibilities:
The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:
- Communicating with clients to gather project requirements, provide updates, and address inquiries.
- Leading the development and execution of marketing campaigns based on the clients needs.
- Conducting market research and analysis to identify industry trends and opportunities.
- Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
- Monitoring campaign performance metrics and preparing comprehensive reports for clients.
- Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.
Committing to continuous learning and professional development.
Key Performance Indicators:
#
KPI
Weight
1
Client Satisfaction - Meeting Client KPIs
25%
2
Attentiveness & Responsiveness to Client Concerns
15%
3
Achieve a 30% increase in sales through upselling, cross-selling and RFPs
15%
4
Teamwork
15%
5
Continuous Learning and Development
10%
6
Compliance in Using Company Systems and Policies
10%
7
Upskilling & Developing the Account Management Team
10%
- Key Competencies:
4.1 Qualifications:
- 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
- Project Management
- Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
- Strong written and verbal communication and presentation skills.
- Exceptional organizational and time management abilities.
- Proven ability to work independently and as part of a team in a fast-paced environment.
- You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
- Strong understanding of the competitive digital landscape across Search, Social, Native and Display.
4.2 Skills:
- Client Relationship Management
- Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
- Team Collaboration
- Market Research and Analysis; Data Analysis and Reporting
- Creative Problem-Solving and Strategic Thinking
The salary we are offering for this position ranges between KES 70, ,000 Gross
Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager
Client Service Officer
Posted today
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Job Description
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Client Service Officer's principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client.
Client Service Officers are required to:
- Have direct day to day interaction with customers
- Work with internal partners to obtain answers/solutions to client inquiries
- Acts as the advocate and impetus for process improvements within Citi.
- Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
- Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities
- Manage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citi products and services
What you will do:
- Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analysis to address client needs
- Communicate resolutions to clients
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we'll need from you:
- 1-3 years relevant experience
- Consistently demonstrate clear and concise written and verbal communication in English, French and Arabic
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Demonstrated ability to present concepts and influence / lead change
- Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
- Self-motivated with high competency to follow through when facing obstacles
- Demonstrated initiative and creativity in problem solving
- Ability to organize own work and manage time
- Ability to work independently within a team environment
- Excellent technical skills (Excel, Word)
- Flexible and adaptable approach to a constantly changing work environment.
Education:
- Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent)
- Competency in Arabic and French (Written and Spoken) is an added advantage
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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Technical Support Specialist
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Company Description
Dechans Enterprises Co., Ltd. is a Kenyan-based renewable energy solutions provider focused on deploying advanced solar technologies to bridge the energy access gap in underserved rural communities. Our core services include the design, installation, and maintenance of off-grid and hybrid solar PV systems, as well as solar water heating solutions and borehole solarization for agricultural applications. In addition to renewable energy services, we supply electrical equipment to government institutions and development agencies, supporting public infrastructure and rural electrification programs. Our products include customized solar kits and 5G-enabled solar-powered security camera systems, and our upcoming AI-powered platform will enhance post-installation service delivery.
Role Description
This is a full-time, on-site role located in Nairobi for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction is achieved. Daily tasks include diagnosing technical issues, providing timely resolutions, and maintaining a high level of customer support. The role also involves analyzing technical problems and collaborating with the team to develop effective solutions.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical skills for diagnosing and solving technical problems
- Customer Support and ensuring Customer Satisfaction skills
- Excellent communication skills and ability to work in a team
- Experience in renewable energy or related fields is a plus
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Customer Service Representative
Posted today
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Job Description
Company:
StreamPrime
Location:
Remote (Positions available for candidates in East Africa, West Africa, and Southern Africa)
Job Type:
Full-time
About StreamPrime
StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs.
Our vast library includes:
- Over 5 million movies and TV shows
- Live coverage of all major sporting events
- Over 1 million global radio stations
- More than 170 live television stations
As we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience.
Job Summary
We are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience. The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform.
Key Responsibilities
- Serve as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support.
- Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation.
- Assist customers with billing inquiries, subscription management, and payment processing.
- Educate users on StreamPrime's features, content library, and benefits to enhance their viewing experience.
- Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.
- Maintain detailed and accurate records of customer interactions and transactions.
- Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service.
Required Qualifications & Skills
- A minimum of 5 years of proven experience in a customer service role.
- Exceptional communication and interpersonal skills, with a professional and friendly demeanor.
- Strong problem-solving abilities and technical aptitude.
- Must own a reliable personal laptop.
- Must have a stable home internet connection with a minimum speed of 15-20 Mbps.
- A genuine passion for movies, TV shows, sports, and digital entertainment.
Language Requirements
Candidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region:
- East Africa:
Fluent in English and
Swahili
. - West Africa:
Fluent in English and
French
. - Southern Africa:
Fluent in
English
only.
Critical Requirement: You Must Be a StreamPrime User
This is not a typical customer service role.
We are exclusively hiring individuals who know, use, and love our platform.
Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.
If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience.
What We Offer
- Competitive Salary:
Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments. - Performance Incentive:
Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction. - Communication Allowance:
A monthly allowance to cover internet and communication costs, ensuring you stay connected. - Growth Opportunity:
Be part of a fast-growing, dynamic company at the forefront of the entertainment industry.
Application Process
- Submit your application.
- Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score.
- The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.
If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.
Customer Service Representative - Portuguese

Posted 6 days ago
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Job Description
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._