111 Customer Service & Helpdesk jobs in Kenya
Client Service Officer - Arabic Speaking (Hybrid)
Nairobi, Nairobi
Citigroup
Posted 14 days ago
Job Viewed
Job Description
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
**Team/Role Overview**
The Client Service Officer's principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client.
Client Service Officers are required to:
+ Have direct day to day interaction with customers
+ Work with internal partners to obtain answers/solutions to client inquiries
+ Acts as the advocate and impetus for process improvements within Citi.
+ Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
+ Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities
+ Manage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citi products and services
**What you will do:**
+ Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analysis to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**What we'll need from you:**
+ 1-3 years relevant experience
+ Consistently demonstrate clear and concise written and verbal communication in English and Arabic
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
+ Demonstrated ability to present concepts and influence / lead change
+ Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
+ Self-motivated with high competency to follow through when facing obstacles
+ Demonstrated initiative and creativity in problem solving
+ Ability to organize own work and manage time
+ Ability to work independently within a team environment
+ Excellent technical skills (Excel, Word)
+ Flexible and adaptable approach to a constantly changing work environment.
**Education:**
+ Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent)
+ Competency in Arabic (Written and Spoken)
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
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**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
**Team/Role Overview**
The Client Service Officer's principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client.
Client Service Officers are required to:
+ Have direct day to day interaction with customers
+ Work with internal partners to obtain answers/solutions to client inquiries
+ Acts as the advocate and impetus for process improvements within Citi.
+ Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
+ Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities
+ Manage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citi products and services
**What you will do:**
+ Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analysis to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**What we'll need from you:**
+ 1-3 years relevant experience
+ Consistently demonstrate clear and concise written and verbal communication in English and Arabic
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
+ Demonstrated ability to present concepts and influence / lead change
+ Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
+ Self-motivated with high competency to follow through when facing obstacles
+ Demonstrated initiative and creativity in problem solving
+ Ability to organize own work and manage time
+ Ability to work independently within a team environment
+ Excellent technical skills (Excel, Word)
+ Flexible and adaptable approach to a constantly changing work environment.
**Education:**
+ Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent)
+ Competency in Arabic (Written and Spoken)
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Portuguese
Nairobi, Nairobi
The Cigna Group
Posted 21 days ago
Job Viewed
Job Description
**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
1
Spanish Speaking Customer Service Representative
Nairobi, Nairobi
The Cigna Group
Posted 21 days ago
Job Viewed
Job Description
International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Portuguese
Nairobi, Nairobi
The Cigna Group
Posted 21 days ago
Job Viewed
Job Description
**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Specialist - Technical
30500 Kipreres
KES80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and technically adept Remote Customer Support Specialist to join their expanding customer service team. This fully remote position is essential for providing exceptional technical assistance to clients encountering issues with our client's software products or services. You will be the primary point of contact for customer inquiries, troubleshooting problems, and guiding users through solutions via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. Responsibilities include diagnosing and resolving software-related issues, documenting customer interactions and solutions, escalating complex problems to higher support tiers or development teams, and contributing to the knowledge base with FAQs and troubleshooting guides. You will need to manage your time effectively, prioritize customer needs, and maintain a high level of customer satisfaction. Proficiency with helpdesk software and a passion for helping customers overcome technical challenges are crucial. This role requires a dedicated professional who can provide outstanding support from a remote location.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide timely and accurate technical support to customers via phone, email, and chat.
- Troubleshoot and resolve customer issues related to software functionality, installation, and usage.
- Guide customers through step-by-step solutions and best practices.
- Document all customer interactions, issues, and resolutions in the helpdesk system.
- Identify, escalate, and track complex issues to the appropriate internal teams.
- Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.
- Gather customer feedback and report trends to product and development teams.
- Maintain a high level of customer satisfaction through efficient and professional service.
- Manage multiple support tickets simultaneously and prioritize tasks effectively.
- Stay up-to-date with product updates and technical documentation.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2 years of experience in technical customer support or a similar role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Strong problem-solving and analytical skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Fast and reliable internet connection required.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Success Manager
00200 Abothuguchi West
KES85000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-centric Remote Customer Success Manager to foster strong, long-term relationships with their clients. In this fully remote position, you will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our client's products and services. Your core mission is to drive customer retention, satisfaction, and growth by understanding client objectives and providing strategic guidance. This involves onboarding new clients effectively, proactively monitoring their usage and health, and identifying opportunities for upselling or cross-selling. You will anticipate client needs, address concerns promptly, and serve as a trusted advisor. Key responsibilities include conducting regular check-ins and business reviews, creating and sharing success plans, and acting as the voice of the customer internally to influence product development and service improvements. Exceptional communication and problem-solving skills are essential, as is the ability to manage multiple clients simultaneously in a dynamic, remote environment. You should be adept at identifying churn risks and implementing mitigation strategies. A passion for helping customers succeed and a keen understanding of SaaS business models are highly valued. This role offers a unique opportunity to shape customer experiences and contribute to a customer-obsessed culture, all from the comfort of your home office. You will be part of a collaborative team, supported by robust tools and resources to facilitate your success. We are looking for individuals who are driven, empathetic, and committed to delivering outstanding customer experiences, playing a critical role in our client's ongoing success and growth.
Responsibilities:
Responsibilities:
- Manage a portfolio of assigned clients, building strong, trusted relationships.
- Oversee the client onboarding process to ensure successful product adoption.
- Proactively monitor client health and engagement, identifying potential risks.
- Conduct regular business reviews to demonstrate value and align on objectives.
- Identify opportunities for
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist (Remote)
40105 Mlolongo, Eastern
KES70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Senior Technical Support Specialist to provide exceptional remote assistance to their clientele. This is a fully remote position requiring you to troubleshoot and resolve complex technical issues across a range of software and hardware products. You will be the primary point of contact for escalated customer support requests, diagnosing problems, guiding users through step-by-step solutions, and ensuring timely resolution. Your responsibilities will include documenting all support interactions, creating knowledge base articles, and identifying trends in customer issues to provide feedback for product improvement. The ideal candidate will possess a deep understanding of IT systems, network protocols, and common troubleshooting techniques. Excellent communication skills, patience, and the ability to explain technical concepts to non-technical users are paramount. You should be adept at managing your workload, prioritizing tasks effectively, and working autonomously in a remote environment. This role is crucial in maintaining high customer satisfaction and supporting the seamless operation of our client's products. Join a team that values problem-solving and client success.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues.
- Troubleshoot network connectivity and system performance problems.
- Guide users through installation, configuration, and maintenance processes.
- Escalate unresolved issues to appropriate internal teams or third-party vendors.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Identify recurring technical issues and provide feedback for product enhancements.
- Ensure timely and effective resolution of all customer support requests.
- Contribute to the continuous improvement of support processes and tools.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 4 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and analytical skills.
- Exceptional communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Success Manager
20500 Kapsuser
KES80000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-centric Senior Customer Success Manager to join their expanding remote team. This fully remote position focuses on building and maintaining strong relationships with clients, ensuring they derive maximum value from our client's products and services. You will be responsible for onboarding new clients, providing ongoing support, and proactively identifying opportunities for clients to expand their use of our offerings. Your role involves understanding client business goals, developing success plans, and acting as a trusted advisor. You will monitor client health, identify at-risk accounts, and implement strategies to improve retention and customer satisfaction. Key responsibilities include conducting regular business reviews, troubleshooting issues, and collaborating with internal teams such as sales, product, and support to ensure a seamless client experience. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, coupled with a deep understanding of customer relationship management. Proven experience in customer success,
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Success Manager, SaaS
30102 Garissa, North Eastern
KES140000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a proactive and results-oriented Senior Customer Success Manager to build and maintain strong, long-lasting relationships with their key clients, operating in a fully remote capacity. This role is crucial for ensuring customer satisfaction, retention, and growth within their Software as a Service (SaaS) portfolio. You will be responsible for onboarding new clients, driving product adoption, identifying upsell and cross-sell opportunities, and acting as the primary point of contact for escalated issues. Your ability to understand client business objectives and translate them into value-driven strategies using the company's SaaS solutions is paramount. You will conduct regular business reviews, provide training, and gather customer feedback to inform product development. Proactive engagement and strategic
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist - Technical Products
00200 Ruiru, Central
KES70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is seeking a highly skilled and customer-focused Senior Customer Support Specialist to join their fully remote customer service team. This role is critical in providing exceptional technical support and ensuring customer satisfaction for a range of cutting-edge products. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and resolving complex technical issues, and guiding customers through product usage and troubleshooting steps. The ideal candidate will possess excellent communication and interpersonal skills, with a strong aptitude for problem-solving and a patient, empathetic approach to customer interactions. Proficiency in technical support tools, CRM systems, and a solid understanding of IT support principles are essential. Experience with ticketing systems and knowledge base management is highly valued. You should be adept at documenting customer issues and solutions, contributing to the team's collective knowledge base. We are looking for candidates with a minimum of 4 years of experience in customer support or technical support roles, preferably within the technology sector. A strong understanding of software applications, hardware troubleshooting, and basic networking concepts is required. Excellent written and verbal communication skills in English are a must. The ability to work independently, manage multiple priorities, and maintain high levels of productivity in a remote setting is crucial. This is an exciting opportunity to be part of a dynamic and supportive team, helping customers maximize their use of advanced technological products. Our client offers a competitive salary, performance incentives, and opportunities for professional development in a flexible, remote work environment.
This advertiser has chosen not to accept applicants from your region.
9