5,115 Fmcg jobs in Kenya

Job Summary:

The CRM Specialist will be responsible for managing and maintaining strong customer relationships, ensuring smooth store registration, assisting with customer order collection, and sustaining effective sales channels. The role requires a proactive individual who can travel extensively, adapt to various customer needs, and ensure seamless operations through effective use of CRM tools and office systems.

Key Responsibilities:

1. Manage and oversee store registration processes to ensure accuracy and compliance.
2. Assist customers in the collection of orders, ensuring timely and satisfactory delivery
3. Maintain and monitor sales channels to enhance customer engagement and retention.
4. Update and manage CRM systems and records to ensure accurate and up-to-date customer information.
5. Collaborate with sales and operations teams to improve customer service processes and efficiency.
6. Prepare and submit reports on customer interactions, sales activities, and market feedback.
7. Provide customer support, resolving queries and escalating issues when necessary.

Qualifications & Skills:

1. Proficiency in office software (e.g., Microsoft Office Suite) and CRM systems.
2. Degree in business related course.
3. Strong logical thinking and excellent verbal communication skills.
4. Highly organized, detail-oriented, and able to manage multiple tasks effectively.
5. Self-motivated, hardworking, and willing to travel extensively for work purposes.
6. Ability to work independently and as part of a team in a fast-paced environment.

Company Description

Dev Centre House helps enterprise clients transform their businesses digitally by providing expert software engineering services. Our teams have built software products used by millions of people. We are a highly motivated team of software people who believe that passion for work can impact the world through excellent code and beautiful design. We deploy highly dedicated and motivated squads for our clients, ensuring that our positive attitude and energy trickle down into their products. We selectively take on projects that provide win-win scenarios, building partnerships on honesty and transparency.

Role Description

This is a full-time remote role for a Customer Service Support specialist. The Customer Service Support specialist will be responsible for providing excellent customer support, handling customer inquiries, ensuring customer satisfaction, and offering technical support. The role involves managing communication via phone and other channels, maintaining proper phone etiquette, and delivering efficient and effective service to customers.

Key Responsibilities:

• Handle incoming calls, emails, and chat messages from customers in a professional and timely manner.
• Communicate clearly and effectively to provide accurate information about products, services, and company policies.
• Resolve customer inquiries, complaints, and issues with patience, empathy, and efficiency.
• Assist in representing Emere positively in the market through customer engagement and feedback.
• Collaborate with the design team on marketing campaigns and provide customer insights to improve local promotions.
• Collect feedback from customers and share insights with the team for service and marketing improvement.
• Maintain a positive, energetic, and helpful approach in all customer interactions.

Key Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills and Customer Satisfaction focus
• Effective Phone Etiquette and communication skills
• Ability to work independently and remotely
• Experience in providing support in a technical environment is a plus
• Relevant experience in a customer service role is a plus
• Tech-savvy with basic computer skills (MS Office, email, CRM systems).
• Creative mindset with an interest in marketing and brand promotion.
• A positive attitude, energetic personality, and willingness to learn.
• Excellent written and verbal communication skills in both English and

Swahili (Kiswahili)

JUNIOR BRAND MANAGER – L'ORÉAL DERMATOLOGICAL BEAUTY DIVISION
Hello, we're L'Oréal.
We're not just building brands; we're crafting experiences that inspire and empower. As the world's leading beauty company, we're redefining how people connect with beauty—and it takes bold, innovative minds to make it happen. Ready to leave your mark and grow with us? This could be your next big opportunity.

A Day in the life of a Junior Brand Manager
Ready to redefine skincare in East Africa? As a Junior Brand Manager, you'll be the driving force behind expanding a beloved, dermatologist-developed brand in East Africa, bringing accessible and effective solutions to patients and consumers across the region. Your strategic vision will ignite growth, crafting impactful campaigns and fostering partnerships that empower consumers with healthier skin.

Here's What You'll Be Working On

• Strategic Planning: Analyze consumer, competition insights and trends to ensure accuracy of marketing messages and plan
• Brand Management: Drive topline growth, manage brand P&L and pilot product value & volume mix, marketing spends.
• Develop annual marketing plan, full 360-degree brand strategy and ensure proper execution.
• Medical Marketing: Create visual aids, post call emails and leave behinds.
• Launches & Activations: Launches evaluation based on marketing activities and brand strategy, sizing and rolling out launch activation plan.
• Digital & Merchandising: Lead digital activation campaigns and ensure proper brand expression online and offline.
• Advocacy: Manage influencer campaigns to amplify brand visibility and love. Campaigns.
• Roll-out innovative consumer activations and animations to drive brand love, awareness and testing.
• Influence management with all functions to deliver brands goals: finance, sales, supply etc.
• Deliver clear presentation to top management.

You'll Thrive In This Role If You Have

• Bachelor's degree in marketing, Business Administration, or a related field.
• Minimum 3 years' experience in Brand Marketing.
• A medical/scientific background (e.g., a degree in Pharmacy, or a similar field) is an added advantage.
• Prior experience in marketing, digital marketing in FMCG / beauty / pharma is an added advantage.
• Good knowledge of beauty market and appetite for science and medical.
• Entrepreneurial and proactive spirit, able to work in a challenging and fast changing environment.
• An individual who takes full ownership of their assigned brands, confidently making decisions driven by the strategic vision they have crafted.
• Good eye for detail.
• Ability to multitask: able to switch from medical marketing to merchandising in a minute.
• Assertive with strong interpersonal and networking skills.

Here's What You'll Bring To The Table

• Strategic Vision: A strong ability to craft and execute brand strategies that drive growth and resonate with both professionals and consumers.
• Analytical Expertise: A data-driven mindset with the ability to analyze market trends, track KPIs, and make informed decisions to optimize performance.
• Commercial Acumen: Proven experience in managing budgets, pricing strategies, and financial performance to deliver measurable results.
• Digital Savvy: A deep understanding of digital platforms, advocacy, and influence strategies to drive brand visibility and engagement.
• Collaboration & Leadership: Exceptional communication and interpersonal skills to lead cross-functional teams and influence stakeholders across the business.

What's In It For You

• Take full ownership of our iconic brands and make a tangible impact in shaping their future in a dynamic and growing market.
• Be at the helm of driving innovative brand strategies, product launches, and digital-first campaigns that set industry benchmarks.
• Work closely with cross-functional teams, from education to retail, and influence the professional salon channel.
• Expand your expertise in brand management while being part of a global leader in beauty innovation.
• Join a team that values creativity, agility, and entrepreneurial spirit, where your ideas and contributions truly matter.

Who We Are
L'Oréal is present in 150 markets on five continents. For more than a century, we've been devoted to creating beauty that moves the world. Together, we solve complex challenges at scale while staying committed to making the world a more inclusive and better place for everyone and our planet.

We're committed to guaranteeing inclusive recruitment processes and advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Position Overview

The Marketing Manager will be the first hire to build and lead the company's internal marketing function. This role requires strategic thinking and operational execution, managing both internal initiatives and the coordination of the outsourced marketing agency. The ideal candidate will develop marketing strategies, oversee campaign execution, manage brand consistency, and work closely with cross-functional teams to achieve growth and market leadership.

Budget: Ksh 150, ,000 Gross

Roles and Responsibilities

Strategic Marketing Leadership

• Develop and implement the company's marketing strategy aligned with business objectives.
• Collaborate with leadership to shape brand positioning for the bakery and confectionery product range.
• Translate business needs into clear marketing briefs and guide strategic decision-making across ATL, BTL, digital, and retail channels.

Campaign & Project Oversight

• Coordinate with the Marketing Agency on creative development, social media management, and execution of ATL/BTL campaigns.
• Ensure briefs are clear, timelines are met, and internal feedback loops are quick and constructive.
• Manage marketing calendars, campaign tracking, and performance reporting.

Cross-Departmental Collaboration

• Liaise with sales, logistics, finance, and production to gather on-ground insights and align marketing initiatives.
• Drive customer and market data collection and translate it into actionable insights for the agency and internal teams.

Brand Stewardship & Content Oversight

• Maintain brand consistency across all touchpoints (packaging, POS, social, advertising).
• Review and approve agency-provided creatives and content for accuracy and impact.
• Ensure compliance with legal and brand guidelines.

Research & Insights

• Lead consumer and competitor research efforts with support from the agency or external providers.
• Analyze market trends, campaign performance, and customer feedback to guide future strategies and innovations
• Identify growth opportunities based on changing consumption habits, nutritional needs, and health trends as well as keeping abreast of competitor activities.

Trade & Shopper Marketing

• Align with sales and retail partners to create effective in-store promotions, tastings, and shelf activation programmes.
• Develop shopper marketing toolkits that enhance product visibility, trial, and impulse buys in supermarkets and convenience stores.
• Ensure packaging and communication reflect freshness, nutrition, convenience, or indulgence - based on the category need.

Budgeting & Performance Management

• Monitor marketing spend and campaign ROI across all initiatives.
• Approve production budgets and agency costs within allocated marketing budgets.
• Track agency SLA deliverables and enforce accountability.

Experience & Qualifications

· Bachelor's degree in Marketing, Business, or related field (MBA is a plus).

· –8 years' marketing experience in FMCG, preferably food/beverage.

· Prior experience in managing agencies and brand campaigns across digital, ATL, and in-store.

· Knowledge of retail environments and consumer behaviour in Kenya.

· Highly organized with project management experience.

Competencies

· Strategic thinker with execution drive.

· Strong interpersonal skills to coordinate across departments.

· Analytical mindset with familiarity in interpreting marketing data.

· Creative eye and strong sense of branding.

· Excellent communication and negotiation skills.

We are looking for a Fluent English Speaking Customer Service Representative (CSR) to join our fast-paced team in the automotive industry.

This role involves handling both inbound and outbound calls while delivering exceptional service and driving sales conversions.

Key Requirements:

• Must have prior experience in a CSR role (mandatory) Automotive Experience is a PLUS.

• Excellent English speaking skills with clear and confident communication.

• Ability to work 7 hours/day, 6 days/week (42 hours/week).

• Flexible to work shift schedules and anytime between operational hours of 7:00 AM – 10:00 PM Eastern Time.

• Experience in the automotive industry is a plus (training can be provided).

• Committed to a long-term, full-time career opportunity.

What We Offer:

• Base salary + commission + performance-based incentives on every conversion.

• Career growth and long-term job security.

• Stable, supportive, and growth-oriented work environment.

• Training and continuous support to help you succeed.

• A collaborative, performance-driven work culture.

If you are hardworking, adaptable, and ready to grow with a fast-paced company, apply now and build your career with us

Company Description

Serrari Group is a technology-driven platform that focuses on Fintech and EdTech to promote financial freedom and shared prosperity. We offer solutions that support online education, financial literacy, financial planning, and wealth management tools. Our mission is to create versatile online education and financial services platforms to facilitate transactions and empower users globally. Serrari Group is committed to financial inclusion and is dedicated to helping achieve UN sustainable development goals related to poverty, education, economic growth, and equality.

Role Description

Our client in a PSP Fintech is looking to onboard experienced Customer & Merchant Support Associates with experience in a Payment Service Provider or Banking environment.

This is a full-time role for a Customer And Merchant Support Associate based in Nairobi. The role involves providing exceptional support to customers and merchants, troubleshooting issues, addressing inquiries, and ensuring overall satisfaction. Additional tasks include maintaining accurate records, collaborating with internal teams, and contributing to process improvements. Some work from home is acceptable.

Key Responsibilities

Customer Support & Issue Resolution

● Respond to customer inquiries via phone, chat, and email in a professional and timely manner.

● Assist customers with wallet transactions, account setup, password resets, merchant payments, and refunds.

● Handle disputes, failed transactions, and escalations in line with company procedures.

● Provide accurate product and service information to customers.

Compliance & Security

● Verify customer identity through KYC protocols before processing requests.

● Adhere to AML (Anti-Money Laundering), data privacy, and fraud prevention standards.

● Escalate suspicious or fraudulent activity to the Risk & Compliance team.

Quality & Performance

● Meet or exceed KPIs such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).

● Follow call scripts and standard operating procedures for consistent service delivery.

● Participate in quality monitoring sessions and apply feedback for continuous improvement.

Collaboration & Reporting

● Escalate unresolved or complex cases to Customer & Merchant support Team Lead.

● Provide feedback to management on recurring customer/ Merchant issues or system errors.

● Document all interactions accurately in CRM or call center software.

Any other duties as assigned by the Line Manager.

Key Performance Indicators (KPIs)

● Average Handle Time (AHT).

● First Call Resolution (FCR).

● Customer Satisfaction (CSAT).

● Quality Assurance scores.

● Adherence to schedule & attendance.

● Compliance with KYC/AML protocols.

Qualifications & Skills:

● Diploma/Degree in Business, Communications, IT, or related field.

● 1–2 years' experience in a call center role in a PSP or Banking Industry (
MUST

)

● Experience handling digital financial services or mobile money is an added advantage.

Applications to be shared to

Job Description
Customer Success Manager

Summary
This position is based in Bangalore, India or Pune, India and offers a
Hybrid work model
.

Hexagon's Manufacturing Intelligence division is part of Hexagon – the global leader in measurement technologies. We empower manufacturers to develop disruptive technologies and life-changing products through design, simulation, and data-driven innovation. Our solutions bridge the physical and digital worlds, helping industries operate more efficiently and sustainably. Hexagon Design & Engineering software sits at the leading edge of production innovation making it possible to produce things that were previously unthinkable by entirely rethinking both products and production through design, materials, manufacturing and process innovation. By harnessing the power of data and technology our tools unlock new avenues for exploration and provide extra lift to the creative process

Job Responsibilities
The Customer Success Manager (CSM) will serve as the primary point of contact for customers, ensuring they derive maximum value from our solutions. By fostering strong customer relationships, the CSM will drive retention, expansion, and overall customer satisfaction. This role demands a proactive, results-driven professional passionate about customer success and simulation software technology.

Customer Relationship Management

• Act as the main point of contact for a portfolio of customers throughout their lifecycle.
• Develop and maintain strong relationships with key stakeholders to understand their needs, goals, and challenges.
• Serve as a trusted advisor, providing best practices and strategic guidance to maximize product adoption and value.
• Onboarding and Adoption
• Lead customer onboarding processes, ensuring smooth implementation and early success with the platform.
• Create and deliver training sessions tailored to customer requirements to drive adoption and engagement.

Retention and Growth

• Monitor customer health metrics and proactively address potential issues to reduce churn.
• Identify and execute upsell or cross-sell opportunities in collaboration with the sales team.
• Conduct regular business reviews to align on goals, performance, and success metrics.

Feedback and Advocacy

• Gather customer feedback to influence product development and roadmap decisions.
• Act as the voice of the customer within the organization to ensure continuous improvement.
• Identify and cultivate customer advocates for case studies, testimonials, and referrals.

Collaboration and Reporting

• Work cross-functionally with sales, support, product, and marketing teams to deliver a seamless customer experience.
• Maintain accurate records of customer interactions and activities in CRM systems.
• Provide regular reports on customer success metrics, challenges, and opportunities to leadership.

Qualifications

• Education and Experience
• Minimum 3 years experience in simulation software / CAE Tools
• Bachelor's degree in business, communications, or a related field (or equivalent experience).
• 3+ years of experience in a customer success, account management, or similar role in a software or technology company.

Core Competencies

• Strong customer-centric mindset with excellent interpersonal and communication skills.
• Proven ability to build and maintain strong relationships with diverse stakeholders.
• Analytical and problem-solving skills with a knack for understanding customer data and trends.
• Ability to manage multiple customers and priorities simultaneously in a fast-paced environment.
• Familiarity with a variety of software business models and customer success metrics (e.g., NRR, churn, CSAT).

Technical Skills

• Proficiency in CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
• Solid understanding of software applications and technology landscapes.
• Comfortable delivering virtual and in-person presentations and training sessions.

Key Performance Indicators (KPIs)

• Customer retention rate and churn reduction.
• Net revenue retention (NRR) growth.
• Customer satisfaction and Net Promoter Score (NPS).
• Product adoption and usage metrics.
• Success in upsell and cross-sell opportunities.

Explore Life at Hexagon
At Hexagon, you will be part of a global leader driving innovation in design, simulation, and smart manufacturing. You will collaborate with a diverse, international team that values creativity, customer focus, and sustainable innovation, while accessing opportunities for professional growth, training, and career advancement within Hexagon's global network. We offer competitive compensation and benefits aligned to the India market.

Explore Life at Hexagon: At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:

Instagram: @hexagon_mi | @hexagon_ab

LinkedIn: Hexagon Manufacturing Intelligence

YouTube: Hexagon MI | Hexagon AB

Twitter/X: @HexagonMI | @HexagonAB

Facebook: Hexagon Manufacturing Intelligence.

Learn more at and get inspired by how we shape smart change across industries.

Apply now

Hexagon posts all official job opportunities on either careers- or and communicates only from email addresses ending in We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us

Kenya
*About Influx *
Hi, we're Influx We are a rapidly growing, profitable tech startup that provides 24/7 on-demand customer support for brands and tech companies around the globe. With a team of over 1,000 people operating worldwide, we're a truly international company with a head office in Australia.

About The Role
We're looking for an enthusiastic and quick-to-learn Customer Support Agent to join our team in Kenya. In this role, you will be the first point of contact for our clients' customers, helping them with their questions and problems.

This is a great opportunity for anyone, from fresh graduates to experienced professionals, who is eager to learn and grow in a fast-paced tech environment.

*What You'll Do *

• Diagnose and solve customer problems effectively and empathetically.
• Communicate clearly and effectively with customers via email and chat.
• Collaborate with your peers and manager to ensure seamless support.
• Contribute to a friendly, high-performance, and supportive workplace culture.

*What We're Looking For *

• Excellent communication skills, both written and verbal, in English.
• Having an Apple Mac is required for this role.
• A passion for photography (even amateur).
• A good sense of color and lighting, and an understanding of the challenges photographers face in this area.
• Strong problem-solving abilities.
• A passion for providing great customer support.
• A willingness to learn and understand new products, customers, and industries.
• The ability to be flexible and adapt to campaign surges and seasonal spikes.
• Comfortable working in a fast-paced startup environment.

*What We Offer *

• Work-from-home arrangement.
• A supportive, collaborative, and high-performance environment.
• The opportunity to work with high-quality international clients and a global team.
• Comprehensive training to give you the skills and knowledge you need to succeed.
• Plenty of opportunities for professional growth.

*Working Hours & Location *
This is a full-time role (44 hours per week), open only to applicants in Kenya.

The work schedule is Monday to Friday, 9:00 AM – 6:00 PM CET / 11:00 AM – 8:00 PM Kenya time (EAT).

Please note that we may also need support on weekends and public holidays.

Important Notes
This role is only open to applicants from Kenya.
Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with

Apply Here

We are PZ Cussons. Our purpose is
For everyone, for life, for good
.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

Key Responsibilities.

• Implement brand strategy to grow and sustain brand performance and profitability.
• Monitor, control, and report brand performance through brands health indicators (Net Net Sales, Gross Margin, Marketing Contribution) and key consumer KPIs (market share, awareness, trial, attribute rating etc.) providing solutions to shortfalls
• Support the management of the New Product Development process for the brand in the Commercial Business Unit.
• Support and monitor the implementation of pricing policy for products within the brand portfolio in the Commercial Business Unit.
• Support the development & execution of approved brand Media & Consumer plan within guidelines.
• Understand & apply relevant external environment factors including consumer insights, competitor activity and other Commercial Business Unit activity (networks).
• Support Product Life Cycle Management including demand forecasting and minimising residuals.
• Effective execution of Trade Marketing plans Participate actively in company-wide initiatives as required – e.g. Margin Improvement

Qualifications Experience

• Bachelor's degree
• 7 years demonstrated experience in Brand Management
• Professional Qualification in Marketing is essential
• IT savvy including the use of MS Office Suite of Applications.

Capabilities/Technical Skills

• Integrated Marketing Communication

Category & Brand Strategy

• Brand propositions
• Strategy
• Insight generation
• Competition Analysis

Profit & Growth

• Commercial Delivery

Innovation

• NPD

Brand Activation
PZ Cussons is big enough to make your mark, small enough to make it yours.
Apply to join us