300 Fmcg jobs in Kenya
Senior FMCG Brand Manager
20100 Kapsuser
KES6800000 Annually
WhatJobs
Posted today
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Job Description
WhatJobs is seeking a dynamic and results-driven Senior FMCG Brand Manager to join our fully remote marketing team. This role is instrumental in developing and executing brand strategies that drive growth and market share within the fast-moving consumer goods sector. You will be responsible for managing brand portfolios, identifying market opportunities, developing innovative marketing campaigns, and ensuring consistent brand messaging across all channels. The ideal candidate possesses a deep understanding of consumer behavior, market trends, and the FMCG landscape, coupled with exceptional strategic thinking, creativity, and leadership capabilities. We need a proactive individual who thrives in a remote-first environment and can build strong, engaging brands.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Marketing, Business Administration, or a related field, with significant experience in brand management within the FMCG sector. Proven success in developing and launching impactful brands and marketing campaigns is essential. Strong analytical, strategic thinking, and project management skills are required. Excellent communication, presentation, and interpersonal abilities are paramount. Experience in managing remote teams and collaborating effectively across distributed functions is highly valued. This is an outstanding opportunity to shape iconic brands and drive marketing innovation, working entirely remotely.
Key responsibilities include:
- Developing and implementing comprehensive brand strategies to achieve business objectives.
- Managing the P&L for assigned brands, ensuring profitability and growth.
- Conducting market research and analyzing consumer insights to identify opportunities.
- Developing and executing integrated marketing plans, including advertising, promotions, and digital campaigns.
- Managing brand budgets and ensuring efficient allocation of resources.
- Collaborating with cross-functional teams, including sales, product development, and creative agencies.
- Monitoring brand performance, market trends, and competitor activities.
- Ensuring consistent brand positioning and messaging across all touchpoints.
- Leading product innovation initiatives and new product launches.
- Developing and managing relationships with key stakeholders and partners.
- Overseeing the creation of marketing collateral and communication materials.
- Analyzing campaign effectiveness and making data-driven adjustments.
- Mentoring junior marketing team members.
The ideal candidate will have a Bachelor's degree in Marketing, Business Administration, or a related field, with significant experience in brand management within the FMCG sector. Proven success in developing and launching impactful brands and marketing campaigns is essential. Strong analytical, strategic thinking, and project management skills are required. Excellent communication, presentation, and interpersonal abilities are paramount. Experience in managing remote teams and collaborating effectively across distributed functions is highly valued. This is an outstanding opportunity to shape iconic brands and drive marketing innovation, working entirely remotely.
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0
Senior FMCG Product Development Manager (Remote)
00100 Nairobi, Nairobi
KES230000 Annually
WhatJobs
Posted today
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Job Description
Our client, a leading player in the FMCG sector, is looking for an innovative and experienced Senior FMCG Product Development Manager. This is a fully remote position, offering the flexibility to drive product innovation from anywhere. You will be responsible for the end-to-end management of new product development, from ideation and concept generation through to market launch. This involves conducting market research, identifying consumer trends, and translating these insights into commercially viable product concepts. You will collaborate closely with cross-functional teams, including R&D, marketing, sales, supply chain, and regulatory affairs, to ensure successful product development and execution. Key responsibilities include developing product specifications, overseeing formulation and packaging development, managing pilot production runs, and coordinating regulatory compliance. The ideal candidate will have a strong understanding of the FMCG market, product lifecycle management, and consumer insights. Excellent project management, communication, and leadership skills are essential for navigating the complexities of product development in a fast-paced environment. You will be expected to drive innovation, manage budgets, and ensure products meet quality standards and consumer expectations. This role is critical in shaping the company's product portfolio and maintaining a competitive edge.
Responsibilities:
Qualifications:
Responsibilities:
- Lead the development of new FMCG products from concept to launch.
- Conduct market research and identify consumer trends and opportunities.
- Translate consumer insights into innovative product concepts.
- Manage cross-functional teams throughout the product development lifecycle.
- Oversee product formulation, packaging design, and sensory evaluation.
- Develop product specifications and cost targets.
- Coordinate with R&D, marketing, and sales teams.
- Ensure compliance with regulatory requirements and quality standards.
- Manage product launch activities and post-launch performance monitoring.
- Drive continuous improvement in product development processes.
Qualifications:
- Proven experience in product development within the FMCG industry.
- Strong understanding of consumer goods market dynamics and trends.
- Expertise in product lifecycle management and project management methodologies.
- Experience with R&D, formulation, and packaging development.
- Excellent market research, analytical, and strategic thinking skills.
- Strong leadership, communication, and interpersonal skills for remote collaboration.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Bachelor's degree in Business, Marketing, Food Science, or a related field.
- MBA or advanced degree is a plus.
This advertiser has chosen not to accept applicants from your region.
1
FMCG Brand Manager - Remote
00200 Ruiru, Central
KES130000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an innovative and strategic FMCG Brand Manager to join their fully remote marketing team. This role is crucial for developing and executing brand strategies that drive market share, consumer awareness, and profitable growth for their portfolio of Fast-Moving Consumer Goods. You will be responsible for understanding market dynamics, consumer insights, and competitive landscapes to build compelling brand positioning and communication plans.
Key responsibilities include overseeing the development and implementation of marketing campaigns across various channels, including digital, traditional media, and in-store promotions. You will manage the marketing budget effectively, ensuring optimal allocation of resources to achieve brand objectives. This role involves collaborating closely with sales teams, product development, and external agencies to ensure cohesive brand execution. You will also be responsible for monitoring brand performance, analyzing sales data, and conducting market research to identify new opportunities and threats. Additionally, you will manage product launches and ensure consistent brand messaging and identity across all touchpoints.
The ideal candidate will possess a strong understanding of the FMCG sector, with proven experience in brand management. Excellent analytical, strategic thinking, and project management skills are essential. You should have a proven ability to develop and execute successful marketing strategies, with a track record of driving brand growth. Strong communication and presentation skills are necessary, as is the ability to work effectively with cross-functional teams in a remote, fast-paced environment. If you are a passionate marketer with a flair for brand building and a desire to contribute to a leading FMCG company, this remote opportunity is ideal for you.
Qualifications:
Key responsibilities include overseeing the development and implementation of marketing campaigns across various channels, including digital, traditional media, and in-store promotions. You will manage the marketing budget effectively, ensuring optimal allocation of resources to achieve brand objectives. This role involves collaborating closely with sales teams, product development, and external agencies to ensure cohesive brand execution. You will also be responsible for monitoring brand performance, analyzing sales data, and conducting market research to identify new opportunities and threats. Additionally, you will manage product launches and ensure consistent brand messaging and identity across all touchpoints.
The ideal candidate will possess a strong understanding of the FMCG sector, with proven experience in brand management. Excellent analytical, strategic thinking, and project management skills are essential. You should have a proven ability to develop and execute successful marketing strategies, with a track record of driving brand growth. Strong communication and presentation skills are necessary, as is the ability to work effectively with cross-functional teams in a remote, fast-paced environment. If you are a passionate marketer with a flair for brand building and a desire to contribute to a leading FMCG company, this remote opportunity is ideal for you.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 6 years of experience in brand management within the FMCG sector.
- Proven track record of successfully managing and growing FMCG brands.
- Strong understanding of marketing principles, consumer behavior, and market analysis.
- Experience with marketing campaign development and execution.
- Excellent analytical and strategic thinking skills.
- Strong project management and budgeting skills.
- Ability to thrive in a remote work environment and collaborate effectively.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
80100 Mombasa, Coast
KES75000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their vibrant team. This role requires a blend of in-office collaboration and remote flexibility, offering a hybrid work arrangement. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your goal will be to ensure customer satisfaction, build strong relationships, and contribute to a positive brand image.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple channels.
- Provide accurate information about products and services, guiding customers through solutions.
- Troubleshoot technical problems and guide customers through resolution steps.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Gather customer feedback and share insights with the team to improve products and services.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Meet and exceed individual and team performance targets for response times, resolution rates, and customer satisfaction.
- Adhere to company policies and procedures in all customer interactions.
- Participate in team meetings and training sessions to continuously improve skills and knowledge.
Qualifications:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using CRM systems and helpdesk software.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with MS Office Suite and common internet applications.
- High school diploma or equivalent; a college degree is a plus.
- Patience and empathy when dealing with customer issues.
- Ability to work effectively in both team and independent settings.
- Comfortable working in a hybrid environment, balancing remote and in-office duties.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Specialist
60200 Meru , Eastern
KES35000 month
WhatJobs
Posted today
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Job Description
Our client is seeking a proactive and empathetic Remote Customer Support Specialist to join their globally distributed team. This is a fully remote position, providing an excellent opportunity to leverage your customer service skills from the comfort of your home office. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services via phone, email, and live chat. Your main objective will be to ensure a positive customer experience by offering timely, accurate, and helpful support. Key responsibilities include troubleshooting customer problems, escalating complex issues to appropriate departments, and documenting all customer interactions and resolutions in the CRM system. You will need to develop a comprehensive understanding of our client's offerings to effectively answer questions and provide solutions. Building rapport with customers and demonstrating patience and understanding are crucial. The ideal candidate possesses excellent communication skills, both written and verbal, with a clear and professional tone. Strong active listening skills and the ability to empathize with customers are essential. Proficiency in using customer support software and ticketing systems is highly desirable. You should be a self-motivated individual, able to manage your time effectively and maintain productivity in a remote setting. A dedicated workspace with a stable internet connection is required. Previous experience in customer service or a related field is a must, preferably in a remote capacity. A passion for helping others and a commitment to exceeding customer expectations are key attributes. This role demands adaptability and the ability to handle high-volume inquiries while maintaining quality service. You will be an integral part of our client's customer success strategy, contributing directly to customer retention and satisfaction. Continuous learning about new product features and support processes will be necessary.
This advertiser has chosen not to accept applicants from your region.
4
Remote FMCG Product Manager
40100 Kisumu
KES180000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic player in the Fast-Moving Consumer Goods (FMCG) sector, is seeking an experienced and strategic Remote Product Manager to drive product innovation and market success. This is a fully remote position, allowing you to shape product strategy from anywhere. You will be responsible for the end-to-end product lifecycle, from conception and market research to product launch and post-launch analysis. Key responsibilities include defining product vision and strategy, developing product roadmaps, and prioritizing features based on market needs and business objectives. You will conduct thorough market analysis, competitive research, and consumer insights gathering to identify new product opportunities. Collaborating closely with cross-functional teams, including R&D, marketing, sales, and supply chain, to ensure successful product development and launch is crucial. You will define product requirements, create user stories, and work with development teams to bring products to market efficiently. Monitoring product performance, analyzing sales data, and gathering customer feedback to inform future product iterations are integral parts of the role. The ideal candidate will possess a Bachelor's degree in Business, Marketing, or a related field; an MBA or advanced degree is a plus. A minimum of 5 years of experience in product management within the FMCG industry is required. Proven success in launching and managing consumer products is essential. Strong analytical skills, strategic thinking, and a deep understanding of consumer behavior are mandatory. Excellent project management and communication skills are needed to effectively manage cross-functional teams in a remote setting. You should be adept at translating market needs into compelling product strategies and executing them effectively. This role requires a results-oriented individual with a passion for consumer brands and a proven ability to drive growth. You will be instrumental in expanding our client's product portfolio and strengthening their market position.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist (Tier 2)
20100 Mwembe
KES1200000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Tier 2 Customer Support Specialist to join their fully remote support team. This role is crucial for providing advanced technical assistance and resolving complex customer issues that cannot be addressed by Tier 1 support. The ideal candidate possesses exceptional problem-solving skills, deep product knowledge, and a commitment to delivering outstanding customer experiences. You will be responsible for investigating intricate technical problems, providing detailed solutions, and escalating unresolved issues appropriately, all while maintaining high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
This is a fully remote position. While you can work from anywhere, the team prioritizes collaboration and support for customers within the operational vicinity of Nakuru, Nakuru, KE , requiring alignment with relevant business hours.
Key Responsibilities:
- Respond to and resolve customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Investigate and diagnose complex software or hardware problems reported by customers.
- Provide detailed, step-by-step solutions and guidance to customers to resolve their issues.
- Escalate unresolved or complex issues to appropriate internal teams (e.g., engineering, product development) with thorough documentation.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Create and update knowledge base articles and FAQs to assist customers and support colleagues.
- Identify trends in customer issues and provide feedback to product and development teams for service improvement.
- Proactively communicate with customers regarding issue status and resolution timelines.
- Contribute to team goals by achieving key performance indicators (KPIs) such as first-call resolution rate and customer satisfaction scores.
- Participate in ongoing training to enhance product knowledge and technical skills.
- Maintain a positive and empathetic attitude when interacting with customers.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in a customer support role, with at least 1 year in a Tier 2 or technical support capacity.
- Proven experience with troubleshooting and resolving technical issues related to software or hardware.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong active listening and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage multiple support channels simultaneously.
- A reliable internet connection and a dedicated home office setup.
- Experience in the specific industry of our client (mention if relevant, e.g., SaaS, Telecom, etc.).
This is a fully remote position. While you can work from anywhere, the team prioritizes collaboration and support for customers within the operational vicinity of Nakuru, Nakuru, KE , requiring alignment with relevant business hours.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Customer Support Specialist
00201 Mlolongo, Eastern
KES1200000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their growing team. This role is fully remote, providing an excellent opportunity to assist customers from the comfort of your home office. As a Remote Customer Support Specialist, you will be the primary point of contact for customers seeking assistance with our client's products and services. Your main responsibility will be to provide exceptional support through various channels, including email, phone, and live chat, addressing inquiries, resolving issues, and ensuring a positive customer experience.
You will need to develop a deep understanding of our client's offerings to effectively guide customers, troubleshoot problems, and provide accurate information. This role requires patience, clear communication, and the ability to empathize with customer concerns. You will be expected to handle a high volume of interactions, maintaining a high level of professionalism and efficiency. Documenting customer interactions, feedback, and issues accurately in our CRM system is crucial for tracking and improving services. You will also contribute to building customer loyalty by offering solutions that meet their needs and exceeding their expectations. The ability to adapt to changing product information and company policies is important. This position is ideal for individuals who are passionate about helping people and possess strong problem-solving skills.
Responsibilities:
You will need to develop a deep understanding of our client's offerings to effectively guide customers, troubleshoot problems, and provide accurate information. This role requires patience, clear communication, and the ability to empathize with customer concerns. You will be expected to handle a high volume of interactions, maintaining a high level of professionalism and efficiency. Documenting customer interactions, feedback, and issues accurately in our CRM system is crucial for tracking and improving services. You will also contribute to building customer loyalty by offering solutions that meet their needs and exceeding their expectations. The ability to adapt to changing product information and company policies is important. This position is ideal for individuals who are passionate about helping people and possess strong problem-solving skills.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot technical problems and guide customers through solutions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Gather customer feedback and report it to relevant teams.
- Strive to achieve high customer satisfaction ratings.
- Follow communication procedures, guidelines, and policies.
- Contribute to team goals and success.
- Previous experience in customer service or a related role.
- Excellent communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Patience and empathy when dealing with customers.
- Proficiency in using CRM software and helpdesk systems.
- Ability to work independently and manage time effectively in a remote environment.
- Comfortable with technology and learning new software.
- High school diploma or equivalent; college degree preferred.
- A quiet and reliable internet connection is required.
This advertiser has chosen not to accept applicants from your region.
7
Senior Brand Manager - FMCG
01030 Ruiru, Central
KES200000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing player in the Fast-Moving Consumer Goods (FMCG) sector, is looking for a strategic and innovative Senior Brand Manager to join their fully remote marketing team. This role is instrumental in driving brand growth, market share, and profitability for key product lines. You will be responsible for developing and executing comprehensive brand strategies, including market analysis, consumer insights, product innovation, pricing, promotion, and distribution.
Key duties involve leading the brand's vision and roadmap, collaborating with cross-functional teams (sales, R&D, supply chain), and managing marketing budgets effectively. You will be tasked with identifying new market opportunities, developing impactful advertising and promotional campaigns, and ensuring consistent brand positioning across all touchpoints. The ideal candidate will have a deep understanding of consumer behavior, a proven track record in brand management within the FMCG industry, and exceptional analytical and communication skills. This remote position offers the flexibility to work from anywhere, supported by a collaborative and results-oriented virtual team environment.
Responsibilities:
Key duties involve leading the brand's vision and roadmap, collaborating with cross-functional teams (sales, R&D, supply chain), and managing marketing budgets effectively. You will be tasked with identifying new market opportunities, developing impactful advertising and promotional campaigns, and ensuring consistent brand positioning across all touchpoints. The ideal candidate will have a deep understanding of consumer behavior, a proven track record in brand management within the FMCG industry, and exceptional analytical and communication skills. This remote position offers the flexibility to work from anywhere, supported by a collaborative and results-oriented virtual team environment.
Responsibilities:
- Develop and execute integrated brand strategies to drive growth.
- Conduct market research, competitive analysis, and consumer insight generation.
- Lead new product development and innovation initiatives for assigned brands.
- Develop and manage annual marketing plans and budgets.
- Oversee advertising, promotions, and digital marketing campaigns.
- Ensure consistent brand messaging and positioning across all channels.
- Collaborate with sales, R&D, and supply chain teams.
- Analyze brand performance and market trends, making data-driven recommendations.
- Manage external agencies and partners.
- Identify and leverage consumer trends to drive brand relevance.
- Bachelor's degree in Marketing, Business Administration, or a related field. An MBA is a plus.
- Minimum of 6 years of experience in brand management, preferably within the FMCG sector.
- Proven success in growing brands and achieving market share objectives.
- Strong understanding of marketing principles, consumer behavior, and brand strategy.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Proficiency in digital marketing and social media platforms.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to lead projects and collaborate effectively in a remote team setting.
This advertiser has chosen not to accept applicants from your region.
8
Brand Manager
20200 Kapsuser
KES150000 month
WhatJobs
Posted today
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Job Description
Our client, a leading player in the FMCG sector, is looking for an innovative and strategic Brand Manager to lead brand initiatives in Kericho. This role offers a hybrid working arrangement, blending remote flexibility with essential in-person collaboration. You will be responsible for developing and executing comprehensive brand strategies to drive market share and consumer engagement. This includes market research, product positioning, advertising campaign development, and performance monitoring. The ideal candidate will have a proven track record in brand management, a strong understanding of consumer behavior, and excellent leadership skills. You will work closely with marketing, sales, and product development teams to ensure brand consistency and success.
Key Responsibilities:
Key Responsibilities:
- Develop and implement integrated marketing plans and brand strategies.
- Conduct market research and competitive analysis to identify trends and opportunities.
- Manage the brand's advertising, promotional activities, and media planning.
- Oversee product launches and ensure successful market penetration.
- Monitor brand performance metrics and provide regular reports to senior management.
- Collaborate with sales teams to ensure effective brand execution in retail channels.
- Manage the brand budget and ensure optimal allocation of resources.
- Develop strong relationships with agencies and external partners.
- Stay informed about industry best practices and emerging marketing technologies.
- Ensure brand guidelines are adhered to across all touchpoints.
This advertiser has chosen not to accept applicants from your region.
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