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We are looking for a Retail Operations Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Retail Operations Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Job purpose

To achieve business growth in the SME segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.

Key Responsibilities:

Acquisition: Business Development

• To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• To ensure acquisition of customers to digital channels
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity

Portfolio profitability (Cross-sell & Retention)

• Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
• Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
• Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
• Ensure customers are notified of maturing fixed deposits for appropriate action and encourage retention
• Assist in Resolving client queries in a timely and appropriate manner
• Assist in collaborating with product specialists, to deliver effective customer solutions.
• Ensure Fulfilment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
• Assist in growth of given portfolio through the use of desired channels such as the SME Business Hubs/ digital platforms i.e. B2 B
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
• Ensure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking
• Ensure Product Per Customer of 5 across the portfolio
• Understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
• Evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank's set turnaround times.

Customer Service and customer information

• Obtaining account opening documentation from new customers
• Opening of accounts for customers in the system and ensuring minimum required information is captured and customer given a CIF number.
• Following up with customers in the portfolio for missing information
• Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
• Ensure all customer engagements are recorded accordingly

Compliance:

• Ensure compliance with both internal and external regulatory requirements (KYC, AML and other bank processes.

Continuously follow business operational and credit policies ensuring their compliance.

Qualifications and Experience:

• Bachelor's degree in any field
• At lease 2-3 years experience in managing clients
• Excellent interpersonal skill
• Excellent communication and presentation skills

Job specific competencies:

• Deciding and Initiating Action
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Persuading and Influencing
• Planning and Organizing
• Presenting and Communicating Information
• Relating and networking
• Working with people

Key Relationships:

Internal

• Central office – Centres of excellence
• Branches
• Business Banking Sales Officers (BSOs)
• Digital team

External

SME Clientele – All clients

Company Description

Muwi Roofing Tiles is a manufacturing company specializing in high-quality roofing tiles that are long-lasting, durable, and corrosion-resistant. Not only are our tiles recyclable, making them environmentally friendly, but they also have the capacity to collect consumable water.

Role Description

This is a full-time, on-site role for a Sales Marketing Manager located in Nairobi. The Sales Marketing Manager will be responsible for developing and executing marketing and sales strategies to drive growth and achieve targets. Duties include conducting market research, managing marketing campaigns, building and maintaining customer relationships, analyzing sales data, and coordinating with other departments to ensure alignment on goals and objectives.

Qualifications

• Marketing: Proficiency in Marketing Strategy, Digital Marketing, and Campaign Management skills
• Sales: Experience in Sales Strategy, Customer Relationship Management (CRM), and Lead Generation skills
• Research: Strong skills in Market Research and Data Analysis
• Communication and Interpersonal Skills: Excellent written and verbal communication skills, as well as strong interpersonal abilities
• Project Management: Ability to manage multiple projects and meet deadlines
• Experience in the building materials or construction industry is a plus
• Bachelor's degree in Marketing, Business Administration, or related field

Role Overview

We are seeking a highly motivated and experienced
Scrum Master/Project Manager
to join our growing team. This hybrid role is crucial for driving successful project delivery within an agile framework while also managing broader project objectives and stakeholder expectations. You will be responsible for both championing agile principles and practices as a Scrum Master and ensuring projects are planned, executed, and completed on time, within budget, and to scope as a Project Manager. The ideal candidate will be a servant leader, an excellent communicator, and a strategic thinker capable of guiding teams, removing impediments, and delivering tangible results.

Key Responsibilities

As a Scrum Master:

• Facilitate Scrum Ceremonies:
  Lead and facilitate all Scrum events including Daily Scrums, Sprint Planning, Sprint Reviews, and Sprint Retrospectives, ensuring they are productive and time-boxed.
• Coach and Mentor:
  Guide and coach the Scrum Team on how to use Agile/Scrum practices.
• Remove Impediments:
  Proactively identify and remove obstacles that may hinder the team's progress or delivery.
• Protect the Team:
  Shield the team from external interruptions and distractions, allowing them to focus on Sprint goals.
• Promote Agile Principles:
  Advocate for continuous improvement, transparency, inspection, and adaptation within the team and across the organization.
• Foster Communication:
  Improve communication and transparency both within the team and with external stakeholders.

As a Project Manager:

• Project Planning:
  Define project scope, goals, deliverables, and resource requirements in collaboration with stakeholders. Develop detailed project plans, schedules, and budgets.
• Risk Management:
  Identify, assess, and mitigate project risks and issues, developing contingency plans as needed.
• Stakeholder Management:
  Manage relationships with all projects stakeholders, ensuring clear communication and alignment on project goals and progress.
• Reporting:
  Track and report on project progress, performance, and status to management and stakeholders using appropriate metrics.
• Scope and Change Management:
  Ensure project scope is clearly defined and managed, handling change requests effectively to minimize disruption.
• Quality Assurance:
  Work with the team to ensure deliverables meet quality standards and stakeholder expectations.
• Resource Allocation:
  Optimize the allocation of resources to meet project objectives.

Hybrid Responsibilities:

• Methodology Adaptation:
  Blend agile frameworks (Scrum, Kan ban) with traditional project management techniques as appropriate for specific projects and organizational context.
• Continuous Improvement:
  Drive process improvements to enhance efficiency and effectiveness across both agile delivery and project management functions.

Requirements

Required Qualifications

• Education:
  Bachelor's degree in Computer Science, Business Administration, Project Management, or a related field.

• Experience:

• 3-5 years' experience in leading IT projects

• 3-5 years of experience in a dedicated Scrum Master /Project Manager role.

• Proven experience in managing software development projects using both Agile (Scrum) and traditional project management methodologies.

• Certifications:

• Project Management Certification preferably in Scrum

• Project Management Professional (PMP) or PRINCE2 certification is highly desirable.

• Skills

• Understanding of all aspects of software delivery and life cycle.

• Deep understanding of Agile principles and practices.
• Proficiency with project management tools (e.g. )
• Proactive mindset and behavior
• Adaptable problem solver
• Proven interpersonal competence

The ideal candidate will be responsible for building out our sales and marketing strategy, sales forecasting reports, and sales pipeline. You will then monitor our sales performance with the goal of expanding our company's market share. Your collaborative nature and will help you succeed when coordinating with external distributors and internal sales and marketing teams.

Responsibilities

• Monitor and report on sales performance
• Manage and coach sales team
• Assist in developing the annual marketing and sales plans
• Build sales pipeline for new business opportunities

Requirements

• University degree in Business Management or related subject.
• 15-20 years experience in FMCG industry
• Ambitious individual with high drive for sales results.
• A team leader with good understanding of Route to Market (RTM) in General Trade.
• Proven track record in upcountry market regions.
• Good communication, negotiation skills and familiar with the competitive nature of the sector.
• Computer literate with basic ERP knowledge.
• Those currently in charge of upcountry market and having their own transport are encouraged to apply.

Send your
CV

&

Cover Letter in PDF

by
25th

August 2025

to

*
Devyani Food Industries (K) Ltd

does not charge or any recruitment and will not be liable for any payment done to any individual or organisation*

Company Story
Home Genius Exteriors has grown from $3M to $00M in just five years, with a goal of becoming nationwide by 2030. We're passionate about creating "A Different Experience" for both customers and employees through training, development, and a fun, energetic culture. HGE isn't just a remodeling company—we're building tomorrow's leaders.

Job Description
The Sales Manager leads daily sales operations, including hiring, training, coaching, and ensuring performance goals are met. This role requires strong leadership, one-call close experience, and the ability to drive results while supporting a high-performing team.

Responsibilities

• Hire, train, and coach Sales Representatives
• Run a minimum of 12 new leads monthly
• Conduct ride-alongs (4–5 weekly) and cancel-save appointments
• Review performance daily, lead weekly sales meetings
• Deliver effective training sessions and workshops
• Provide ongoing feedback and coaching to ensure growth

Requirements

• Experience in one-call close (Exterior/Interior Remodeling required)
• High school diploma or equivalent
• 3+ years sales experience preferred
• Sales management: 1 year (preferred)
• Outside sales: 5 years (preferred)
• Valid driver's license & reliable vehicle

Compensation & Benefits

• $150 000–$2 0,000 annually (W2)
• Commission & bonuses
• Health, dental, and vision insurance
• Full-time, weekends required

FerryMill is an international fintech company. The core of our business is online-lending service , operating over 12 years in Russia and fulfilling needs of 2+ million customers.

We are opening this vacancy as a part of our long term strategy, which involves regional expansion to African market

We are looking for a likeminded person who will go through all steps of establishing new business in Kenya with us and than lead this business. We want our future colleague to have two main competences: management experience (probably starting new enterprise) and technical background (e-commerce, web-service etc.)

Key responsibilities:

Starting up new company in India: including registering local entity, obtaining RBI license, contracting with different service providers

Local team management and supervision, which includes hire process, employees development, retention and engagement

Setting goals and developing roadmap of a product, including backlog management and prioritisation

Participating in setting company's objectives on the local market

Constantly finding ways for local branch to act more efficient

Operation management

Dealing with Financial Authority's requests and reports

Key requirements:

English or Russian language - fluent

Experience in ecommerce or online services

Experience of running business or startup is a must

Technological background is a plus

Our offer:

Interesting and ambitious tasks

Competitive salary and bonuses for completing milestones or achieving KPIs

Payed vacations

Company Description

CloudPlexo is an advanced AWS partner that helps businesses unlock the power of the cloud through innovative strategies. As a leading cloud-native IT consulting firm, we specialize in cloud migration and optimization, cloud security, data analytics and AI, and DevOps as a service. Our mission is to enable business agility, flexibility, scalability, and data security for companies worldwide. Join us in transforming businesses through digital transformation. Visit our website:

Role Description

This is a full-time hybrid role for an Associate Account Manager based in Nairobi, Kenya. The Account Manager will be responsible for growing new accounts, managing client accounts, developing strong client relationships, understanding client needs, and ensuring client satisfaction. The role involves coordinating with internal teams to deliver projects, conducting regular account reviews, identifying new business opportunities, and ensuring timely resolution of client issues.

Responsibilities:

• Execute sales strategies
• Identify, pitch, and close new business opportunities
• Manage and grow new key customer accounts
• Create and execute account plans to achieve sales targets
• Collaborate with internal teams to deliver solutions and support client success
• Monitor market trends to identify growth opportunities
• Collaborate with solution architects on technical proposal

Qualifications

• Client relationship management, Communication, and Negotiation skills
• Experience in Cloud Services, Cloud Security, and Cloud Migration
• Strong understanding of Data Analytics, AI, and DevOps practices
• Project Management and Organizational skills
• Ability to work independently and in a team
• Experience in the IT consulting industry is beneficial
• Bachelor's degree in Business, Information Technology, or related field

Company Description

Southern Cross Safaris crafts unforgettable journeys through Kenya's breathtaking landscapes. With over 60 years of experience, we blend luxury, adventure, and sustainability to create authentic safari experiences. We aim to connect our guests to the heart of Africa, promote conservation, and make lasting memories.

The Role:

We're seeking a friendly and experienced
Reservation Manager
to lead our reservations department. This is a hands-on role where you'll work closely with our team, suppliers, and guests to ensure every booking runs smoothly — from the initial inquiry to the final safari adventure.

What You'll Be Doing:

• Leading, mentoring, and supporting the reservations team.
• Handling enquiries and complex or VIP itineraries and ensuring every detail is right.
• Building strong relationships with camps, lodges, and partners to secure the best options for our guests.
• Streamlining processes to keep things running smoothly and efficiently.
• Preparing booking and sales reports to share with management.
• Jumping in to solve challenges quickly and keep guests happy.
• Working alongside the sales team to create tailor-made itineraries and quotes.

What We're Looking For:

• 3–5 years' experience in a reservations, operations, or safari planning role (tour operator experience is a big plus).
• Good knowledge of safari destinations, products, and suppliers across East Africa.
• Someone who loves working with people, builds strong relationships, and leads with positivity.
• Organised and detail-focused, with experience using reservations systems and Microsoft Office.
• Calm and resourceful, even when things get busy.

Why You'll Love Working With Us:

• Be part of a passionate, experienced, and friendly team.
• Competitive salary and benefits package.
• Opportunities to grow and develop your career in the safari industry.
• A supportive and welcoming work environment where your ideas and contributions really matter.

How to Apply:

If this sounds like the perfect next step for you, send your CV and a short cover letter to

by
October 8, 2025
.

We can't wait to meet you and welcome you to the Southern Cross Safaris family