4,017 Retail jobs in Kenya

We are looking for a Retail Operations Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Retail Operations Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

SUMMARY OF THE ROLE

We are looking for a keen, dedicated and results-driven Retail Marketing Specialist to manage and develop Jotun's retail concept. The role will require implementing initiatives towards customers in line with regional priorities and direction, to support and enhance Jotun's brand and products presence in Kenya.

This position is based in Nairobi, Kenya and reports to the Sales & Marketing Manager (Decorative).

Responsibilities:

• Establish and maintain the Jotun Shop Concept standard according to the regional guidelines, by monitoring the implementation of new shops and evaluating existing shops in Kenya.
• Develop and maintain promotional activities by monitoring regional programs and planning exhibitions/events and seminars (for end users, interior designers, and fresh graduates) to increase sales, Jotun brand awareness, and footfall in our shop network.
• Manage and lead the Retail Development team by setting objectives and providing necessary coaching and guidance in order to support their development and achieve the function's targets.
• Coordinate with the Jotun Regional Retail Development team to develop and implement regional promotional programs and projects in Kenya.
• Develop and oversee all retail development training programs by monitoring and following up on the "Jotun Way," "Paint Academy," and "Introduction to Jotun" seminars in order to provide the best customer experience.
• Conduct regular market visits and lead market evaluation on successful implementation of Retail Programs in Kenya.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We are looking for a candidate with these Qualifications:

• Bachelor's degree is a requirement, MBA in Marketing is preferred.
• 4–6 years of experience in Marketing, with at least 2 years in retail-focused role.
• CIM Membership is essential.
• Have strong understanding of consumer marketing and retail dynamics in Kenya.
• Experience in developing and managing customer loyalty programs.

Personal Qualities ideal for this position:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Executes plans with commitment and determination; achieves high quality results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities.
• Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
• Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.

We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun Kenya Limited

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE ):

WHO WE ARE

Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Kenya Limited., established in 2014, is one of the key markets within the MEIA region. With a sales office, warehouse and a rapidly growing team, we aim to further strengthen Jotun's position in Kenya through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now

We are looking for a
Regional Retail Manager
to join our Retail team in
Nairobi
as we scale up and drive digital and financial inclusion across our markets.

As a Regional Retail Manager, you will
become the operational heartbeat of our retail network
, ensuring that every customer touchpoint across Kenya delivers excellence while our teams have everything they need to succeed. Working at the intersection of data-driven insights and hands-on leadership, you'll
orchestrate seamless operations
across multiple locations, translate complex operational challenges into actionable solutions, and ensure that every retail outlet becomes a beacon of opportunity in its community.

At M-KOPA, retail operations aren't just about managing stores—it's about
creating gateways to financial inclusion
. In this role, you will transcend traditional operations management to become a
strategic architect of customer access
. You will
design and implement operational excellence frameworks
that don't just maintain standards but elevate experiences, working closely with cross-functional teams to ensure our
retail network scales sustainably
while maintaining the personal touch that makes M-KOPA special.

We believe in
operational excellence through people empowerment
and data-driven decision making. You will
monitor and optimize performance
across our entire retail footprint, lead distributed teams with coaching and development, and create customer experiences that turn every visit into a step toward financial empowerment. Your
operational expertise
will be crucial in identifying opportunities for improvement and ensuring accountability across all touchpoints.

You'll
ensure complete operational oversight
across M-KOPA Kenya's retail network through systematic performance monitoring and proactive issue identification. You'll monitor stock management across all outlets, oversee inventory reconciliation, and ensure optimal stock levels while coordinating escalations for prompt resolution. You'll also track network performance metrics, monitor cost expenditure, and ensure compliance with safety and operational standards.

Your role involves
leading regional teams
with regular performance reviews and coaching, setting performance standards, and optimizing field resource deployment. You'll handle complex customer escalations while tracking satisfaction metrics across all outlets, and work with cross-functional teams including Sales, Customer Care, and Supply Chain to resolve operational challenges.

This is an
on-site role
in
Nairobi
reporting to the
Senior Manager Retail
.

Success in this role comes from a unique blend of operational excellence and inspirational leadership. We need someone who has
walked the path of complex retail operations
and understands that true operational success lies in empowering distributed teams while maintaining unwavering standards. Your experience should tell a story of
driving accountability across multiple locations
while building cultures of excellence and customer-centricity.

We are seeking someone whose career demonstrates a
deep understanding of how retail operations can enable business growth
. Perhaps you have
5+ years of experience in operation-related roles with at least 3 years in retail operations oversight,
where you've managed distributed teams and driven improvements in customer service levels. Maybe you've been the operations leader who spotted patterns in data and translated them into actionable improvements that transformed customer experiences.

Your
Bachelor's degree in Business, Operations Management, or related field
should be complemented by proven experience managing wide retail network setups and cross-functional collaboration in matrix environments. Your ability to
track and interpret operational KPIs
should be second nature, as should your proficiency with Microsoft Office Suite and retail operations systems.

The ideal candidate will have
strong team leadership skills
for managing distributed teams, implementation support abilities, and operational intuition with the ability to spot patterns and connect data trends to real-world issues. Experience with inventory management and customer care systems would give you valuable context for the technical aspects of the role.

Most importantly, we need someone who embodies our values of excellence, accountability, and customer-centricity – someone who doesn't just want a job but wants to be part of a mission that's
creating accessible pathways to financial inclusion across an entire continent
.

If this sounds like the challenge you've been waiting for, where your expertise in
retail operations and team leadership
can truly make a difference in scaling financial access for millions, we want to hear your story.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

The Vita Coco Company, created in 2004 by Co-CEO Michael Kirban and Ira Liran, produces the leading brand of coconut water in the United States with a growing presence around the world.

In 2021, The Vita Coco Company became a publicly traded, Public Benefit Corporation. With a growing portfolio of natural products, The Vita Coco Company has identified its public benefit purpose as creating ethical, sustainable products that uplift communities and do right by our planet by harnessing and protecting nature's resources.

In 2022, The Vita Coco Company was certified as a B Corporation furthering the Company's commitment toward operating its business as a force for good, while delivering better-for-you products.

Vita Coco is headquartered in New York City with international offices in London and Singapore. The Company is Nasdaq-listed under ticker symbol COCO.

The Vita Coco Company is searching for a
Retail Sales Manager
based in
Inland Empire, California
.
This person will lead efforts in stores to achieve product distribution, display execution, and revenue goals in the Market. The Retail Sales Manager will focus on the distribution, display and shelf set opportunities for the Top 100 accounts in the assigned territory and represent the company to distributor partners in all sales-oriented activities.

This is an entry-level remote role in CPG selling, covering the surrounding Inland Empire area, and will report directly to the Market Manager.
Main Responsibilities

• Plan and prepare innovation launches, new retail programs and market blitzes.
• Sell the entire Vita Coco portfolio at account level, achieve KPIs on cases sold, displays, and new distribution availability, etc.
• Utilize VIP Karma to build account call history, record accomplishments and optimize daily schedule.
• Analyze monthly sales reports to identify opportunities and assess under-performing accounts.
• Forge strong partnership with Distributor Sales team and demonstrate best practices.
• Develop and maintain relationships with key retail accounts and open new accounts to grow brand visibility and distribution.
• Provide consistent communication on retail execution, highlighting accomplishments, and follow-up needed from Independent Distributor Sales Managers, KDP Branch Managers & District Managers
• Build, move and improve display execution and/or product to establish best location for sales on all company products as necessary in assigned stores.
• Measure and audit individual accounts and execution after each visit.
• Support consumer and retail activity by working with the Field Marketing team if/when in market.

Qualifications

• 0-2 years of professional Sales or Distributor experience, preferably within the Food & Beverage or CPG industry
• Must have the ability to lift cases of product between 10-35 pounds.
• Must have a valid driver's license and own vehicle to travel.
• Must be able to stand and walk for long periods of time.
• Must have the ability to place product on overhead shelving.
• Must have the ability to travel between multiple accounts each day if needed.
• Proven ability to approach accounts in an innovative and creative way to expand the business.
• Ability to formulate account strategies and execute against them and analyze sales data; trade/business analytics.
• Professional demeanor in working with co-workers, distributors, retail reps, and customers.
• Exceptional customer service, interpersonal and communication skills (both written and verbal)
• Creative presentation, public speaking, and premium selling skills
• A team player who also can work well independently.
• Proficient MS Office Suite skills (Outlook, Excel, Word, PowerPoint

At The Vita Coco Company, compensation decisions are dependent upon a variety of factors, which may include, but are not limited to: skill set, experience, education, training, licensure and certifications, knowledge and abilities of the applicant, alignment with market data, and other business and organizational needs. A reasonable estimate of the current pay range for this position is $45,000 to $58,000. This range may vary for positions that will be performed outside of California, Colorado, Nevada, New York City, Westchester County, NY, Rhode Island, or Washington.
The Vita Coco Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms,
conditions, and privileges of employment.

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Retail Credit Quality Assurance Officer will be responsible for supporting the business by performing call back verification and gating function for quality of loan applications from branches. The job holder will ensure there is high level of processing applications to filter out fraudulent and suspicious applications.

The job holder will have overall responsibility of ensuring quality checks are done on personal banking applications and ensuring there is efficiency in handling the applications and management controls are in place. The job holder will also provide advice measures to mitigate risks associated with fraudulent and suspicious personal banking applications.

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

Relationship Management

• Provide interface between Credit analysis, Bank assurance and Scheme administration
• Support the Business teams in serving their customers in a timely manner by giving prompt feedback.
• Providing quality feedback and reports on status of returned applications highlighting areas of concern and improvements.
• Engage with the Scheme Companies to ensure proper confirmation of employee documents submitted for timely Loan processing.
• Maintain the Scheme Lists and contact details

Credit Governance & Assurance
To ensure that proper checks are done on KYC documentation and call back as per policy through;

• Ensuring loan applications have complete and valid KYC documentation in place.
• Details on KYC documentations tally with other loan documents provided and in cases where they don't, proper supporting documents/explanations have been provided.
• Ensuring KYC documentation have been properly certified by the respective branch.
• Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
• Undertake physical visits to the Employers' offices where applicable.

To ensure that proper checks are done on KYC documentation and call back as per policy through;

• Ensuring loan applications have complete and valid KYC documentation in place.
• Details on KYC documentations tally with other loan documents provided and in cases where they don't, proper supporting documents/explanations have been provided.
• Ensuring KYC documentation have been properly certified by the respective branch.
• Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
• Undertake physical visits to the Employers' offices where applicable.
• To ensure there is efficiency in processing personal banking loans in order to bring personal banking Turn over Time to less than 1 days through;
• Progressing scheme Unsecured Personal Loans within 6 hours.
• Progressing Non-Scheme Unsecured Personal Loans within 9 hours.
• Progressing scheme Secured Personal Loans within 6 hours.
• Progressing Non-scheme secured Personal Loans within 9 hours.
• Ensuring there is an up to date register for contact details of scheme and approved companies.

To ensure there is up to date contact list and signatories for scheme and approved companies through;

• Maintaining up to date register and custodianship for list of approved signatories for scheme and approved companies.
• Continuously updating contact details for approved signatories for scheme and approved companies.

To carry out high level checks to reduce on the number of reworks from risk back to the governance team through;

• Ensuring applications have complete documents and are thoroughly processed.
• Performing call back on loan documents.
• Coordinating with sales team and highlighting areas that need improvement.

To provide enough support to support on branch applications to reduce reworks to branches through;

• Sharing regular, daily and Monthly reports sharing that highlight areas that need training and process improvement.
• Identifying training needs and escalating the same to credit team.

Operations & Audits

• Ensure compliance with all credit policy guidelines.
• Follow through with transactions to the end.
• Handle audit queries emanating from the credit governance process.
• Championing implementation of credit processes that improve efficiency in the department.
• Identify training needs on loan applications processing to reduce reworks and improve TAT.
• Monitor turnaround time on requests for applications coming from sales team and the processing time between Credit Analysis and Evaluation.
• Tracking of applications at conveyancing stage to ensure timely response by the concerned business team and meet the customer promise.

Revenue generation & Cost Management

• Minimizing NPLs by ensuring there is no fraudulent and suspicious loan applications that are on boarded.
• Supporting the RMs to achieve set income targets (Interest income and Non-interest income).
• Manage office costs within reasonable levels.
• Cross sell bank products through email, phone call and physical call backs.
• Push on products that deliver quick income.

Key Competencies and Skills

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Professional Qualifications
Minimum Qualifications, Knowledge and Experience

CPA / ACCA qualification.

Work Experience
3-5 years banking experience 2 of which must have been in loans administration.

Knowledge of Credit and Operations.

Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.

General knowledge in banking processes.

Company Description

Tezzra Technologies is more than an IT company – we are your partner in digital transformation. We deliver customized IT solutions that drive efficiency, enhance security, and unlock growth for businesses in today's fast-changing digital world. Our expertise spans across IT Support, Cloud Solutions, Integrations, and AI, making us a comprehensive solution provider for digital advancements.

Role Description

This is a full-time role for a Retail Data Analyst, located in Nairobi County, Kenya with the flexibility of a hybrid work arrangement allowing some work from home. The Retail Data Analyst will be responsible for analyzing retail data, creating data models, performing statistical analysis, and effectively communicating insights. Daily tasks will include collecting data, interpreting results, and providing actionable recommendations to improve retail performance.

Qualifications

• Strong Analytical Skills and Data Analytics experience
• Proficiency in Statistics and Data Modeling
• Excellent Communication skills for presenting data findings
• Ability to work both independently and in a team setting
• Bachelor's degree in Data Science, Statistics, Computer Science, or a related field
• Experience in the retail industry is a plus
• Proficiency with data analysis tools such as R, Python, or SQL

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

• Always greets and welcomes guests promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
• Assists guest with table reservation.
• Assists guest while seating.
• Ensures guests are served within specified time.
• Has a good knowledge of menu and presentation standards.
• Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Is able to answer any questions regarding menu and assist with menu selections.
• Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serves food courses and beverages to guests.
• Sets tables according to type of event and service standards.
• Records transaction / orders in Point of Sales systems at the time of order.
• Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each food course and beverages.
• Is responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Presents accurate final bill to guest and process payment.
• Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Completes closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Performs any other duties related to food and beverage service assigned by the manager.
• Assists Outlet Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
• Helps minimize waste, breakages and mishandling of supplies and equipment

Qualifications

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong interpersonal skills and attention to detail
• Ability to motivate employees to work as a team effectively and productively
• Must possess good communication skills for dealing with diverse staff
• Ability to coordinate and prioritize multiple tasks
• Should have pleasing personality.
• Excellent guest service skill.
• Good knowledge of food and beverage service.

Additional Information

Should be eligible to live and work in Kenya.

Company Description

The Global Airbnb Hosts & Guests Network connects millions of travelers and property owners worldwide, redefining hospitality and creating cultural exchange opportunities. The platform offers diverse accommodations, from urban apartments to countryside villas and unique properties like treehouses and castles. Available in over 220 countries, it provides travel options for every destination, budget, and preference. With a seamless booking process, multilingual support, and 24/7 customer service, the network empowers hosts and delivers unforgettable experiences for guests. The platform supports sustainable travel and fosters meaningful connections within local communities.

Role Description

This is a full-time on-site role for a Retail Salesperson located in Mombasa. The Retail Salesperson will be responsible for assisting customers, providing product information, and processing sales transactions. Daily tasks include greeting customers, understanding their needs, offering product recommendations, and ensuring high levels of customer satisfaction. The role also involves maintaining store presentation, replenishing stock, and staying updated on product knowledge and promotions.

Qualifications

• Proven skills in Retail Sales and Sales
• Strong Communication and Customer Service skills
• In-depth Product Knowledge relevant to the store's inventory
• Ability to maintain a friendly, approachable demeanor
• Experience in handling sales transactions and managing inventory
• Excellent interpersonal skills
• Ability to work in a team environment
• Flexibility to work various shifts, including weekends and holidays

Company Description

Mushus International K Ltd is dedicated to helping make the world cleaner, safer, and healthier. We are a leading manufacturer of soap, disinfectants, sanitizers, paint, and cosmetics. Our commitment to quality and innovation has made us a trusted name in the industry.

Role Description

This is a full-time on-site role for a Product Demonstrator located in Nairobi County, Kenya. The Product Demonstrator will be responsible for showcasing products to potential clients, conducting product demonstrations, providing training on product usage, and handling customer inquiries. The role also involves assisting the sales team to drive product sales through excellent customer service and interpersonal skills.

Qualifications

• Product Demonstration and Training skills
• Strong Interpersonal Skills and Customer Service abilities
• Sales experience and ability to support sales objectives
• Excellent communication and presentation skills
• Ability to work independently and in team settings
• Previous experience in a similar role is advantageous
• High school diploma or equivalent required; a degree in marketing, business, or a related field is a plus