14 Retail jobs in Kenya

Job Title :Warehouse / Store Manager Department :WarehousingReports to: Manager, WarehouseJointly Reports to : Head of Operations2. JOB PURPOSE Responsible for overseeing the operations of a pharmaceutical product and medical equipment's warehouse the Warehouse Manager ensures that storage, handling, and dispatch of all goods comply with regulatory requirements that may include PPB, WHO GDP, quality standards, and the company's internal policies. This position plays a key role in maintaining product integrity, operational efficiency, and customer service excellence within a fast-paced, compliance-driven healthcare distribution environment.3. KEY DUTIES & RESPONSIBILITIES Warehouse Operations • Oversee daily operations including receiving, put-away, storage, picking, packing, and dispatch of pharmaceutical and medical products.• Ensure that all handling, storage, and distribution activities are conducted in compliance with Good Distribution Practice (GDP) and local Pharmacy and Poisons Board (PPB) guidelines.• Monitor temperature-controlled storage areas and ensure all cold chain and temperature-sensitive products are managed per regulatory standards.• Maintain traceability of all products through accurate batch and serial number tracking using warehouse management systems (WMS).• Lead regular stock audits and cycle counts to ensure inventory accuracy and minimize product expiry, damages, or lossesCompliance and Quality Assurance • Work closely with the regulator compliance team to ensure full compliance with МОН, РРВ, and internal SOPs regarding the warehousing and distribution of medicines and medicaldevices.• Implement the quality management systems, documentation control, and audit readiness for the warehouse department• Participate in regulatory inspections and internal audits and implement corrective and preventive actions (CAPAs).• Manage product recalls and quarantines in coordination with the QA and Regulatory Compliance teams.Human Capital • Supervise warehouse team members and ensure alignment with performance expectations, KPls, and company values.• Train staff on handling pharmaceutical and medical products, focusing on safety, compliance, hygiene, and SOP adherence.• Promote a culture of accountability, accuracy, and continuous improvement within the team.Inventory and Technology Management • Utilize WMS/ERP (NetSuite systems for real-time inventory control and traceability.• Monitor stock levels to ensure optimal inventory holding and reduce product expiries.• Coordinate with Procurement and Sales teams on stock reordering and fast-moving SKUs.Health, Safety, and Environmental Compliance • Enforce health and safety regulations in line with OSHA and pharmaceutical safety standards.• Conduct regular risk assessments and ensure emergency response protocols are in place.• Maintain clean, pest-free, and contamination-controlled environments throughout the warehouse.Coordination & Reporting • Liaise with dispatch team, Commercial BU, Regulatory Compliance team, and QA teams to ensure seamless order processing and delivery.• Ensure timely and accurate documentation, reporting, and dashboards for stock movement, delivery performance, and compliance indicators.• Provide regular updates and performance reports to the Manager, Warehouse & Dispatch and Head of Operations.RequirementsQualifications • Bachelor's degree in warehouse management, Logistics, Pharmaceutical Sciences, or related field.• Professional certifications in warehousing/logistics (e.g., CILT, KISM) and GDP/GSP training will be an added advantage.Experience • Minimum 5 years of experience in warehouse management, with at least 3 years in the pharmaceutical or medical distribution sector and in a leadership role. • Experience working with PPB, WHO standards, and MOH regulations is required. Technical Knowledge & Skills • Proficiency in WMS and ERP systems is essential• In-depth understanding of pharmaceutical warehousing regulations and best practices.• Strong leadership, team supervision, and performance management skills.• High attention to detail, accuracy, and integrity in handling sensitive medical products.• Strong problem-solving skills and ability to work under pressure.• Excellent communication and coordination skills.• Proficiency in Microsoft Office and warehouse management tools.

Job Title : Shop Manager Number of Positions : TwoPrimary Reporting: Territory ManagerSecondary Reporting : Regional DirectorDepartment : Regional SalesLeadership Level: Leader of TeamsJob summary: To plan, direct & oversee the operations and fiscal (sales, profitability) health of a retail cluster consisting of a minimum of three (3) Retail shops.Job Magnitude: Team Size Number of employees directly reporting to this job: 3- 6(depending on number of retail outlets in a region)Number of indirect reports (i.e. employees reporting to the direct reports): 4-10 (depending on the size number of shops and category of shops i.e. premium, standard, shop-in shop or kiosk)Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job:  10-30 (depending on the number of retail outlets in the region)Key Responsibilities 1. Drive the Revenue & Profitability of the Shops within allocated Retail cluster2. Reports & Sales projections/planning3. Enforce SOPs across all Stores within the Clustera. Manage the shops look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shopb. Manage balance between consignment stocks and DFP sales with an objective of maximising device salesc. Cash management: maintaining accuracy & integrity in EJaze, Tkash, cash reconciliations and reporting.d. Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys4. Internal & External Stakeholder Engagementa. Represent the company in relation with local authorities, proactive attitude to local authorities in order to seek business and promotional activitiesb. Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.5. People & Performance management – Drive performance culture, holding weekly meetings with the teams, manage staff welfare, manage staff retention/attrition/replacementRequirementsQualifications- Academic and Professional ● Bachelor’s Degree in Business, Marketing or related fieldExperience • 2 – 3 years’ experience in sales and retail managementCompetencies Technical competencies • Sales management• Customer relationship management• Sales Negotiation• Product Knowledge• Planning and OrganizationCore competencies • Customer focus• Networking and building partnerships• Influencing and negotiating• Analytical thinkingLeadership competencies • Strategic orientation• Business Acumen• Results orientation• Developing self/others

JOB TITLE: SHOP ATTENDANT

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Shop Attendant to work in Nairobi, Kenya

Job Summary:

We are seeking a dedicated and customer-focused Shop Attendant to join our retail team. This entry-level position is ideal for someone who enjoys working with people, has strong attention to detail, and wants to grow within the Steel industry. The successful candidate will be responsible for providing excellent customer service while maintaining efficient stock control and shop operations.

DUTIES & RESPONSIBILITIES:

Customer Service

·    Greet customers warmly and provide assistance with product inquiries

·    Process sales transactions accurately using point-of-sale systems

·    Handle customer complaints and returns professionally

·    Maintain a clean and welcoming shop environment

·    Provide product information and recommendations to customers

Stock Management & Control

·    Receive, check, and organize incoming stock deliveries

·    Conduct regular stock counts and inventory checks

·    Monitor stock levels and report low inventory to management

·    Ensure proper storage and rotation of products

·    Maintain accurate stock records and documentation

·    Assist with stock replenishment on shop floor

 General Shop Operations

·    Open and close the shop according to established procedures

·    Maintain cleanliness and organization of the sales floor

·    Ensure product displays are attractive and well-stocked

·    Handle cash transactions and daily till reconciliation

·    Follow all company policies and procedures

·    Support team members and assist where needed

KNOWLEDGE, SKILLS, AND EXPERIENCE:

·    Computer Literacy

·    High school diploma or equivalent

·    Basic numeracy and literacy skills

·    Strong communication and interpersonal skills

·    Ability to work flexible hours, including Saturday

·    Physical ability to lift and move stock items

·    Honest, reliable, and punctual

Key Skills and Competencies:

·    Previous retail or customer service experience

·    Basic computer literacy

·    Knowledge of inventory management systems

Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

Computer Literacy

·    High school diploma or equivalent

·    Basic numeracy and literacy skills

·    Strong communication and interpersonal skills

·    Ability to work flexible hours, including Saturday

·    Physical ability to lift and move stock items

·    Honest, reliable, and punctual

We are seeking a dynamic and results-oriented Retail Regional Manager to manage, optimize, and develop the economic and commercial performance of a network of retail fuel stations. The successful candidate will be responsible for ensuring financial performance, mitigating operational risks, and enforcing compliance with safety, quality, hygiene, environmental, and brand standards.Key Duties and Responsibilities Maintain and grow profitable sales in the assigned territory, in line with company marketing policies.Prepare Profit & Loss (P&L) forecasts annually and quarterly for each station.Calculate working capital requirements for each station as needed.Analyze each station’s financial performance monthly, including P&L analysis.Conduct monthly meter dip analysis to monitor fuel losses/gains and enforce supply exclusivity compliance.Monitor and reconcile cash in hand for all Company-Operated stations; ensure timely banking.Manage dealership terminations including final account postings and final payments.Oversee TAR (Technical Audit Reports) management for all stations within the territory.Monitor HSEQ compliance, station quality, and maintenance; develop and implement corrective action plans.Recruit, coach, and mentor station dealers.Propose and coordinate training programs for station staff; ensure 100% participation.Conduct weekly fuel sales analysis to identify trends and performance gaps.Monitor and ensure delivery of customer commitments through tools such as Mystery Shopper programs and TMSR; enforce compliance with HSSE, site operations standards, legal, and regulatory requirements.Prospect for and acquire a minimum of 4 new sites annually.RequirementsBachelor’s degree in Business, Marketing, or related field.Minimum of 1 year of sales-related experience (experience in fuel/retail sector is a plus).Strong computer proficiency in Excel, Word, and PowerPoint.Excellent analytical and problem-solving skills.Working Conditions Field-intensive role – minimum of 80% time spent at service stations.24-hour crisis response availability required.Operates in a competitive and economically challenging environment.Must be adaptable to rapidly changing product offerings and operational demands.Works with a variety of products and heterogeneous services.

Application Instructions:

Candidates are required to fill out the attached form as part of their application. Please ensure all information is accurately provided and submit the completed form along with your resume.

Job Title: National Retail Sales Manager Industry : PharmaceuticalDepartment : Commercial Business UnitReports to : Head of Business UnitJointly Reports to : General Manager2. JOB PURPOSE To lead and execute the national retail sales strategy, drive revenue growth, and build strong relationships across retail channels including pharmacists, chemists, wholesalers, sub-distributors, supermarkets, and general trade shops. The role will be pivotal in expanding market share, optimizing retail distribution, and delivering sustainable sales growth for the company’s pharmaceutical and non-pharmaceutical product lines.3. KEY DUTIES & RESPONSIBILITIES Route to Market & Distribution Optimization • Develop and implement national retail sales strategies and execution plans aligned with business goals.• Design and optimize route-to-market strategies to enhance direct distribution efficiency and coverage.• Manage and grow retail sales channels, including independent and chain pharmacies, chemists, wholesalers, sub-distributors, supermarkets, and general retail outlets.• Evaluate and improve distribution infrastructure and parameters to ensure product availability in key retail channels.Commercial Strategy & Business Planning • Actively contribute to the annual strategic business planning and quarterly commercial reviews.• Conduct yearly market and competitive landscape assessments to align strategic direction.• Benchmark performance and commercial activities against industry best practices• Annual budget planning (sales target, advertising and promotional budgets)• Prepare budget by brand (economics trend, new products, campaign, price adjustment)• Monitor, review and report on all marketing activities• Determine and manage the A&P Budget• Report on ROI and KPI• Ensure that the marketing objectives are achieved, measured and reported• Develop and implement strategies to protect and enhance gross profit margins.• Drive achievement of financial KPIs and targets as outlined in the commercial financial grid.• Support budgeting processes and ensure robust profitability tracking and reporting.Suppliers Management • Coordinate with supply chain and logistics to ensure product availability and timely deliveries.• Meet regularly with Suppliers to build effective relationships and promote the our client as a leading partner• Respect suppliers’ regulations regarding storage, logistics, distribution, sales activities and pricing structures• Prepare and ensure suppliers’ business reviews are prepared in a timely manner• Liaise with suppliers for NPD, set targets or strategic plans concerning brands• Prepare the monthly reports and attend to all queries in a timely manner• Prepare supplier's visit (business review, trade visit & administration)Customer Relationship Management • Drive customer satisfaction by ensuring high service levels and timely delivery to institutions.• Define, track, and improve the Net Promoter Score (NPS) as a core customer satisfaction metric.• Implement service excellence and customer-first principles throughout the team.• Handle customer complaints effectively in a timely mannerSales Forecasting • Track and report on retail sales performance, forecasts, and KPIs.• Apply marketing excellence techniques and build winning marketing/brand plans.• Ensure accurate and deep understanding of customer needs, competitor positioning, and market trends.• Drive appropriate pricing strategies and optimize product mix for target retail channels.• Maintain a strong presence in the field and embody hands-on leadership.• Update sales forecast and liaise with Supply Chain to efficiently manage and monitor stocks• Follow up of proper ordering and smooth flow of stocks and optimum stock levels• Align with calendar of activities• Review monthly sales forecast taking into account latest trends• Assess SFA and adjust forecast if need bePromo Planning • Planning of promo: pre-workings and analysis• Work with sales team to create and tract promotional activities• Ensure proper implementation of promotional and trade activities• Follow up with sales on demand plan• Ensure deadlines are respected for submission of TPR and follow-up on implementation• Responsible for the elaboration of the trade promotions in consultation with Commercial BUStock Management • Analyse stock report and prepare action plan for depletion by brand, skus and customer• Lead short expiry depletion plan• Analyse and validate impact for depletion (sales under cost, unit cost, finance by suppliers etc)• Execute for depletion and follow up with sales team• Share plan for execution by sales team after cross checking physical availability in warehouseMarket Monitoring • Identify new market opportunities and retail channels for business expansion.• Monitor retail pricing, competitor activities, market trends, and provide timely insights for decision-making.• Conduct market research to determine market requirements for existing and future products• Analyse the market, product performance and launching of new products• Data analysis and interpretation• Research products to identify new opportunities• Continuous observation and monitoring of competition and their activities• Undertake market research to remain competitive in the consumer market• Collect, analyse and make use of information of the different media channels• Ensure market surveys and field research are carried out for new productsNPD • Conduct Market Analysis• Product trials and tasting• Prepare costing and sales forecast• Authorisation from Authorities• Define distribution channel• Prepare Price List for listing• Prepare listing documents: presentation and sales arguments• Identify and propose new areas of developmentReporting • Preparation of figures and presentation• Ensure timely sales and marketing reporting to suppliers and the ManagementService Excellence • Build and nurture strong customer relationships with key retail clients to maximize customer satisfaction and brand loyalty.• Participate in the implementation of Service Excellence initiatives/ projects of the department.• Ensure that team members are fully engaged and committed to Service Excellence and that excellent service level are maintained at all times• Assess Service level on a continuous basis and address any matter impeding excellent service level• Handle and/or follow up on queries and complaints promptly and ensure that appropriate corrective actions are taken in a timely manner• Implement Service Excellence KPIs, monitor and continuously improve service level of the department• Ensure compliance with regulatory requirements and internal policies in all retail transactions and relationships.Human Capital • Support the setup and structure of a new nation retail sales commercial team.• Lead, coach, and develop a high-performance retail sales team (regional and area sales managers, sales reps) to achieve sales targets with a strong culture of engagement and empowerment.• Implement people processes, including performance management, succession planning, and talent development.• Provide product knowledge training to internal and external stakeholders• Ensure positive and effective communication with subordinates and staff through the governance framework• Ensure that Human Capital initiatives including but not limited to Leadership, Succession Plan and ‘Great Place to Work’ are properly and successfully deployed within the department• Identify competency gaps, manage learning and development plans and provide opportunities to team members to learn and grow• Identify areas of improvement with respect to discipline, code of conduct, team members’ engagement and address & resolve conflicts & issues• Ensure that all health and safety provisions and measures are properly adhered and complied with at all times• Ensure that the department comply with established policies and procedures, company’s standard practices as well as legal provisions as per prevailing legislationRequirements4. Qualifications, Skills and other prerequisites Qualifications • Bachelor’s degree in Sales & Marketing, Business Administration, Pharmacy, or related field.• MBA is an added advantageExperience • At least 10 years’ experience in all aspects of developing and managing marketing and sales strategies, with at least 5 years in a senior national retail or trade sales management role in the pharmaceutical , FMCG , or healthcare industry .• Strong knowledge of the pharmaceutical retail landscape in Kenya.Technical Knowledge & Skills • Strategic thinker & result oriented• Excellent analytical and leadership skills• Strong team player working with cross functional teams• Excellent communication, negotiation, influencing and interpersonal skills• Flexibility and adaptability• Marketing skills• Organisation and planning• Strategic thinking and decision making• Problem solving• Data analysisSpecial Requirement (if any) • Willingness to travel extensively across Kenya.