What Jobs are available for Naivas Supermarkets in Kenya?

• Respond to customer inquiries via chat, email, and phone regarding products, orders, and services.
• Assist customers with placing online orders and navigating the e-commerce website.
• Troubleshoot and resolve customer issues related to orders, shipping, and returns.
• Provide detailed product information and recommendations to customers.
• Process online sales orders accurately and efficiently.
• Manage and update product information and inventory on the e-commerce platform.
• Ensure a positive and seamless customer shopping experience.
• Collaborate with internal teams to address customer concerns and improve processes.
• Maintain customer records and document all interactions.
• Contribute to building customer loyalty and satisfaction.

• Previous experience in retail, customer service, or e-commerce support is preferred.
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills and a friendly, helpful demeanor.
• Proficiency in using computers and navigating online platforms.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) is a plus.
• Basic understanding of CRM systems is beneficial.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• Detail-oriented and committed to providing high-quality customer service.
• Self-motivated and able to work independently with minimal supervision.
• A genuine interest in fashion, technology, or the specific product categories offered.

Join TalentPop App as a Shopify / E-Commerce Assistant (Remote)
Are you someone who thrives in the world of e-commerce and enjoys keeping operations smooth and organized? TalentPop App is on the lookout for a detail-oriented and driven individual to support our Shopify storefront. From keeping product listings polished to ensuring inventory flows without a hitch, you'll play a key role in our day-to-day success.

What You'll Do

• Optimize product descriptions across all Shopify listings for clarity and conversion.
• Conduct regular reviews of the website to identify and correct errors or outdated information.
• Monitor and manage product inventory levels to avoid stock issues.
• Respond to customer reviews posted on Shopify to maintain brand trust and engagement.
• Update visual content including website banners, landing pages, and product photos as needed.
• Liaise with vendors to coordinate inventory management, place purchase orders, and track fulfillment status.

What We're Looking For

• At least 1 year of experience in an e-commerce or Shopify-related role.
• Proficiency with Shopify and e-commerce tools.
• Highly organized and self-sufficient, with excellent time management skills.
• Strong written communication skills and attention to detail.
• Proactive mindset and the ability to multitask effectively in a fast-paced environment.

Technical Requirements

• Reliable internet connection with a minimum of 15 Mbps for both upload and download speed.
• Personal PC or laptop with a minimum i5 processor.

Perks Of Working With TalentPop App

• Fully remote work setup with flexible collaboration.
• Paid time off to rest, recharge, and stay balanced.
• Health and dental coverage to keep you feeling your best.
• Recognition programs and growth opportunities within the team.
• Exciting holiday incentives and other team rewards.

Important:
To be considered for this position, please make sure to include the following application code in your submission:
SVA25
. This code helps us quickly identify applicants for the Shopify / E-Commerce Assistant role. Applications submitted without this code may experience delays in processing. Be sure to highlight it clearly when you apply so our recruitment team knows you've carefully read the job posting.

This is your chance to grow your e-commerce skills while contributing to a collaborative and forward-thinking remote team at TalentPop App.
Sound like a fit? We'd love to get to know you—apply now and bring your expertise to our team

• Assist with the listing and management of products on e-commerce platforms.
• Ensure accuracy of product descriptions, pricing, and inventory levels.
• Process customer orders and manage shipping logistics.
• Provide customer support via email and live chat, addressing inquiries and resolving issues.
• Assist with website content updates and maintenance.
• Support the e-commerce team with daily operational tasks.
• Help monitor website performance and identify areas for improvement.
• Assist with basic data entry and report generation.
• Learn and apply best practices in online customer service and sales.
• Contribute to a positive and efficient remote team environment.

• Recent graduate with a Bachelor's degree in Business, Marketing, Communications, or a related field.
• Strong interest in e-commerce and digital marketing.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational abilities.
• Proficient in Microsoft Office Suite (Word, Excel).
• Ability to work independently and manage tasks effectively in a remote setting.
• Enthusiastic, proactive, and eager to learn.
• Basic understanding of e-commerce operations is a plus.

At
TalentPop App
, we empower fast-growing brands by providing world-class administrative and operational support — and we're expanding our team We're looking for a resourceful and detail-oriented
E-Commerce Administrative Assistant
with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who's highly organized, technically skilled, and thrives in a remote environment.

What You'll Do

• Support account managers with administrative coordination tasks
• Track inventory levels, coordinate restocks, and handle purchase order (PO) processes
• Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP)
• Manage email inboxes, scheduling, and administrative priorities
• Engage with customers and community members via forums, comments, and DMs
• Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.)
• Assist with operational and hands-on tasks requiring strong technical skills
• Maintain accuracy and attention to detail when working with reports and tracking systems

What We're Looking For

• At least 1 year of online/remote work experience (required)
• Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization)
• Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred
• Excellent written communication skills and strong organizational abilities
• Ability to manage multiple priorities effectively in a fast-paced environment
• Comfortable working with inventory, order management systems, and data reporting platforms
• Bonus points if you have technical experience supporting operational processes or product-based businesses

Technical Requirements

• A laptop or desktop with at least an i5 processor (or Mac equivalent)
• A reliable internet connection with at least 15 Mbps download/upload speed
• A quiet, dedicated workspace

What We Offer

• 100% remote work — work from anywhere
• Performance reviews and growth opportunities within our team
• Paid time off to support your work-life balance
• Access to learning tools and regular feedback to fuel your career development
• A collaborative and supportive work environment where your contributions truly matter

Important:
To be considered for this position, please make sure to include the following application code in your submission:
ADAS25
. This code helps us quickly identify applicants for the e-Commerce Administrative Assistant role. Applications submitted without this code may experience delays in processing. Be sure to highlight it clearly when you apply so our recruitment team knows you've carefully read the job posting.

If you're an experienced online professional who's ready to help high-growth brands stay organized and scale smarter — we'd love to meet you.

Apply now and join a team that values your skills, drive, and ambition

• Assist the Store Manager in overseeing daily store operations, ensuring adherence to company policies and procedures.
• Support the achievement of sales targets through effective sales strategies and team motivation.
• Help manage inventory levels, including stocktakes, order processing, and visual merchandising to optimize sales potential.
• Contribute to the recruitment, training, and development of store associates.
• Provide exceptional customer service, resolving customer inquiries and complaints effectively.
• Ensure the store is well-maintained, organized, and visually appealing according to brand standards.
• Assist in the implementation of marketing initiatives and promotional activities.
• Analyze sales reports and customer feedback to identify trends and areas for improvement.
• Manage store opening and closing procedures as required.
• Supervise staff in the absence of the Store Manager, providing guidance and support.
• Foster a positive and collaborative work environment for the store team.
• Assist in managing store expenses and ensuring efficient use of resources.
• Stay informed about product knowledge and current fashion trends to better assist customers and drive sales.
• Ensure compliance with all health and safety regulations within the store.
• Coordinate with the central remote management team on operational and strategic matters.

• Previous experience in a retail environment, preferably with some supervisory or leadership responsibilities.
• Demonstrated ability to support sales performance and customer engagement.
• Strong communication and interpersonal skills.
• Basic understanding of inventory management and visual merchandising principles.
• Enthusiasm for fashion retail and customer service excellence.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and develop skills in retail management.
• Basic computer literacy, including familiarity with POS systems.
• High school diploma or equivalent.
• A proactive and positive attitude.
• Ability to multitask and manage time efficiently.
• Adaptability to changing priorities and work schedules.
• Interest in understanding remote operational support for physical retail.
• Strong organizational skills.

• Assist the Store Manager in overseeing all daily store operations, ensuring smooth and efficient functioning.
• Drive sales performance by implementing sales strategies and motivating the sales team.
• Provide exceptional customer service, resolving customer inquiries and complaints effectively.
• Ensure store visual merchandising standards are met and maintained, creating an attractive shopping environment.
• Assist with inventory management, including receiving, stocking, and conducting regular stock takes.
• Support the training and development of new and existing sales associates.
• Maintain store cleanliness, safety, and security standards at all times.
• Assist in opening and closing procedures as required.
• Monitor sales performance and key metrics, reporting to the Store Manager.
• Contribute to creating a positive and productive team atmosphere.
• Handle cash and card transactions accurately.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent required; an Associate's or Bachelor's degree in business or a related field is a plus.
• Minimum of 3 years of experience in retail sales or a customer-facing role, with some supervisory or leadership experience preferred.
• Proven ability to drive sales and provide excellent customer service.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities, essential for remote teamwork.
• Basic understanding of retail operations, inventory management, and visual merchandising.
• Ability to work independently and as part of a team in a remote environment.
• Proficiency in basic computer applications.
• A positive attitude and a willingness to learn and grow within the retail sector.

• Assist in the development and implementation of visual merchandising plans and strategies.
• Help create engaging product displays and store layouts that align with brand guidelines and seasonal themes.
• Support the Senior Merchandiser in selecting key products for prominent display.
• Ensure all merchandising is executed to a high standard, maintaining brand consistency.
• Assist in monitoring inventory levels and communicating replenishment needs to optimize stock presentation.
• Help prepare and distribute merchandising guidelines and updates to store teams.
• Conduct store visits to ensure merchandising standards are met and provide feedback.
• Track the performance of merchandising initiatives and report on sales impact.
• Assist in organizing and maintaining visual merchandising collateral and assets.
• Stay updated on current fashion trends and competitor merchandising activities.

• Associate's or Bachelor's degree in Fashion Merchandising, Marketing, Design, or a related field.
• 0-2 years of experience in retail merchandising, visual display, or a related role.
• Strong eye for detail and a passion for fashion and visual presentation.
• Basic understanding of merchandising principles and retail operations.
• Familiarity with fashion trends and brand aesthetics.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with basic office software (e.g., Microsoft Office Suite).
• Willingness to travel occasionally to retail locations for in-store support.

We are looking for a dynamic and talented Sales Professional to become an integral part of our team. If you have a proactive attitude and a proven track record in sales,
WE WANT YOU

Scope of work includes;

• Qualify all the incoming inquiries
• Link the prospects/leads to the distributor
• Monitor and respond promptly to all inquiries coming in
• Engage with potential customers to understand their requirements, preferences, and pain points.
• Document relevant customer information in the CRM system, including contact details, inquiry source, and specific needs.
• Assign priority levels to leads for follow-up.
• Follow up regularly with leads via calls, emails, or scheduled meetings to keep them engaged.
• Provide regular updates to the sales team regarding the status of inquiries and leads.

Deadline: 17th October 2025

• Engage with customers online via chat, email, and phone to provide product information and sales assistance.
• Assist customers in navigating the e-commerce platform and making purchasing decisions.
• Process customer orders accurately and efficiently, ensuring all details are captured correctly.
• Handle customer inquiries and resolve issues promptly and professionally to ensure customer satisfaction.
• Stay informed about current fashion trends, product features, and promotions to effectively advise customers.
• Identify opportunities to upsell and cross-sell products to enhance the customer's shopping experience and increase sales.
• Maintain a high level of product knowledge across all fashion lines.
• Gather customer feedback and report insights to the sales and marketing teams.
• Contribute to achieving individual and team sales targets.
• Ensure a positive and personalized shopping experience for every customer.

• Previous experience in retail sales, customer service, or a related field.
• A strong interest in fashion and an understanding of current style trends.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using online communication tools and e-commerce platforms.
• Ability to build rapport with customers and provide outstanding service.
• A proactive and results-oriented approach to sales.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; some college coursework is a plus.
• Enthusiasm and a positive attitude towards helping customers.