30 IT & Software jobs in Kenya

Account Cloud Engineer - SMB (1)

Nairobi, Nairobi Oracle

Posted 27 days ago

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Job Description

**Job Description**
**What you'll do**
+ Act as a trusted advisor to enterprise customers, driving success and long-term value through Oracle's cloud offerings.
+ Partner closely with account teams to understand business and technical needs and co-develop cloud strategies that solve real challenges.
+ Create and present proposals, demos, and technical materials that clearly articulate the business value of Oracle's solutions.
+ Design end-to-end cloud architectures using Oracle IaaS, PaaS, and AI services-aligned to industry best practices and customer goals.
+ Lead and coordinate cross-functional teams to support architecture design, adoption, and governance of solutions on Oracle Cloud.
+ Stay close to emerging tech and trends to ensure Oracle's solutions stay ahead of the curve.
**What we're looking for**
+ A clear communicator who can explain technical concepts to both business and technical audiences.
+ Customer-first mindset with strong problem-solving skills and a strategic approach to solution design.
+ Hands-on understanding of cloud platforms (IaaS, PaaS, AI) and their role in business transformation.
+ Experience in roles like Cloud Architect or Pre-Sales Solution Architect, working with enterprise customers.
+ 8-10+ years in tech roles, with 5+ years specifically focused on public cloud.
**Bonus if you have**
+ Certifications from any major hyperscaler (OCI, Azure, AWS, GCP).
+ Experience with cloud implementation and adoption programs.
+ Familiarity with open source, cloud-native, and Oracle tech stacks.
+ A degree in Computer Science, Information Systems, or a related field.
+ **Portuguese language skills - a strong advantage.**
**Responsibilities**
**Why Oracle?**
+ **End-to-End Cloud** : Full-stack IaaS, PaaS, and AI on one integrated platform.
+ **Enterprise-Grade Security** : Industry-leading security built into every layer.
+ **Customer Focused** : Long-term success is our priority.
+ **Innovative Culture** : We encourage bold ideas, experimentation, and continuous learning.
+ **Global Impact** : Work with top enterprises solving real-world problems.
**What we offer you**
+ Competitive salary and flexible benefits.
+ Remote and hybrid work options.
+ Extensive learning and development opportunities.
+ Employee Assistance Program and wellness support.
+ Inclusive employee resource groups.
+ Core benefits like medical, life insurance, and retirement planning.
A culture where individuality is celebrated and diverse perspectives are valued.
At Oracle, we don't just respect differences-we celebrate them. Innovation starts with inclusion, and we're committed to building a workplace where everyone can do their best work.
Learn more: oracle.com/corporate/careers/diversityinclusion
For South Africa: In line with our obligations under the Employment Equity Act 1998, preference will be given to candidates from designated groups
We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace for all applicants and employees. We believe that a diverse workforce strengthens our organization and enhances our ability to serve our community effectively.
We are consistent with applicable laws, all qualified candidates will be considered for employment without regard to age, ancestry, citizenship, color, disability status, gender identity or expression, genetic information, immigration status, marital status, national origin, political affiliation, protected veteran status, race, ethnicity, religion, sexual orientation, or any other characteristic protected by local law.
We actively encourage applications from candidates belonging to underrepresented groups, including but not limited to individuals with disabilities, and members of designated groups in line with Employment Equity Act. Our commitment extends to providing reasonable accommodations during the application process for all candidates who may require assistance due to a disability.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Cloud & AI Infrastructure Sales Executive SMB - Tanzania

Nairobi, Nairobi Oracle

Posted 27 days ago

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Job Description

**Job Description**
What you will do
Engage in strategic C-level conversations to uncover cloud transformation opportunities while conducting in-depth needs assessments and solution demonstrations. You will collaborate with technical experts to craft tailored cloud proposals and negotiate complex contracts and ensure seamless deal execution by:
+ Evangelizing Oracle's Cloud Vision: Become a trusted advisor to C-level executives, demonstrating how Oracle's AI and Cloud Infrastructure solutions can transform their businesses and drive unprecedented success.
+ Leading Transformational Deals: Orchestrate complex sales cycles, navigating technical intricacies and securing buy-in from multiple stakeholders.Scaling Cloud Adoption Across Industries: Identify high-potential opportunities across diverse sectors, tailoring Oracle's cloud solutions to address unique challenges.
+ Forging Strategic Partnerships: Collaborate with Oracle's partner ecosystem to expand market reach and deliver comprehensive cloud solutions.
+ Being a Champion for Customer Success: Ensure seamless implementation and adoption of Oracle's cloud technology, fostering long-term customer relationships.
**Responsibilities**
Your Experience:
+ Proven Sales Acumen: several years of enterprise software/cloud sales experience, with a track record of exceeding targets and closing multi-million-dollar deals.
+ C-Level Engagement: Demonstrated ability to build relationships and influence senior executives across various industries.
+ Cloud Passion and Expertise: Deep understanding of cloud technologies (IaaS, PaaS, AI) and their potential applications across different business functions.
+ Technical Fluency: Ability to articulate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
+ Customer-Centric Approach: Unwavering commitment to understanding customer needs and delivering exceptional value.
+ Experience and established relationships in Tanzania.
Oracle's Cloud Advantage:
+ Industry Leadership: Oracle's cloud solutions are recognized for their innovation, security, and scalability.
+ Unmatched Data Security: Oracle's unique approach to data security ensures customer data remains protected throughout the cloud journey.
+ Customer-Centric Focus: Oracle is committed to partnering with customers to achieve their cloud goals and drive long-term success.
+ Culture of Innovation: Oracle fosters a collaborative environment where employees are encouraged to push boundaries and unleash their full potential.
+ Comprehensive Portfolio: Oracle offers a complete suite of cloud solutions, including IaaS, PaaS, and AI, providing customers with a one-stop shop for their digital transformation needs.
What we will offer you
+ A competitive salary with exciting benefits
+ Flexible working so you can do your best work
+ Learning and development opportunities to advance your career
+ An Employee Assistance Program to support your mental health
+ Employee resource groups that champion our diverse communities
+ Core benefits such as medical, life insurance, and access to retirement planning
+ An inclusive culture that celebrates what makes you unique
At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Web Developer.

Nairobi, Nairobi Dovey Pharma

Posted 6 days ago

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Job Description

Design, develop, and maintain responsive and high-performance web applications.
-Write clean, efficient, and well-documented code using industry best practices. br>-Collaborate with product managers, UI/UX designers, and other developers to define, design, and ship new features.
-Participate in code reviews, ensuring code quality and adherence to architectural standards.
-Troubleshoot, debug, and optimize application performance.
-Stay up-to-date with emerging web technologies and industry trends.
-Contribute to the continuous improvement of our development proce
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Web Developer

Nairobi, Nairobi Dovey Pharma LTD

Posted 6 days ago

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Job Description

Design, develop, and maintain responsive and high-performance web applications.
-Write clean, efficient, and well-documented code using industry best practices. br>-Collaborate with product managers, UI/UX designers, and other developers to define, design, and ship new features.
-Participate in code reviews, ensuring code quality and adherence to architectural standards.
-Troubleshoot, debug, and optimize application performance.
-Stay up-to-date with emerging web technologies and industry trends.
-Contribute to the continuous improvement of our development proce
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Web Developer

Nairobi, Nairobi Becon Talent

Posted 6 days ago

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Job Description

Hello!
We are looking for exceptional Web Developers with a strong command of modern web technologies to build robust, scalable, and user-centric applications. You will play a pivotal role in designing, developing, and deploying high-quality web solutions, collaborating closely with our cross-functional teams to bring innovative ideas to life. This is a unique opportunity to contribute to impactful projects while working remotely from anywhere in Africa. br>
What You'll Do:
-Design, develop, and maintain responsive and high-performance web applications.
-Write clean, efficient, and well-documented code using industry best practices.
-Collaborate with product managers, UI/UX designers, and other developers to define, design, and ship new features.
-Participate in code reviews, ensuring code quality and adherence to architectural standards.
-Troubleshoot, debug, and optimize application performance.
-Stay up-to-date with emerging web technologies and industry trends.
-Contribute to the continuous improvement of our development processes and tools.

What We're Looking For:
-Proven experience as a Web Developer, building and deploying complex web applications.
-Strong proficiency in JavaScript (essential for all roles).
-Demonstrable expertise in at least one of the following combinations: Python (e.g., Django, Flask, FastAPI)
Java (e.g., Spring Boot, Hibernate)
C# (e.g., .NET, ASP.NET Core)
Ruby (e.g., Ruby on Rails)
-For Blockchain specialists: Solid experience in Blockchain development, including smart contracts, distributed ledger technologies, and relevant frameworks (e.g., Ethereum, Solidity, Hyperledger).
-Deep understanding of front-end frameworks (e.g., React, Angular, Vue.js) and libraries.
-Experience with RESTful APIs and integrating with third-party services.
Proficiency with version control systems (e.g., Git).
-Strong problem-solving skills and a keen eye for detail.
Excellent communication and collaboration abilities.
-Self-motivated, proactive, and able to work effectively in a remote environment.
-Must be based in an African country.

Bonus Points If You Have:
-Experience with cloud platforms (AWS, Azure, Google Cloud).
-Familiarity with containerization technologies (Docker, Kubernetes).
-Knowledge of agile development methodologies.
-Contributions to open-source projects.
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Tech Developer / Integrations / CRO Specialist

Nairobi, Nairobi Hometests

Posted 20 days ago

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Job Description

We are looking for a versatile Tech Developer to manage website tweaks, app integrations, and conversion rate optimization (CRO). The ideal candidate will have hands-on experience working with e-commerce platforms and be capable of implementing tech solutions that enhance user experience and sales.
br>*Key Responsibilities:*
* Implement website updates and optimizations to improve user experience and conversion rates.
* Integrate third-party apps and tools to streamline operations and marketing efforts.
* Develop scripts or automation to support lead scraping, data management, and marketing tasks.
* Collaborate with marketing and design teams to ensure technical feasibility of campaigns.
* Troubleshoot and resolve technical issues swiftly.
* Monitor website performance and suggest improvements.

Ideal Candidate Profile:
* Experience working with Shopify, WooCommerce, or other e-commerce platforms.
* Proficient in JavaScript, HTML/CSS, and API integrations.
* Familiarity with marketing tech tools like Apollo, Klaviyo, and analytics platforms.
* Strong problem-solving skills and attention to detail.
* Ability to multitask and handle ad-hoc technical requests.

*Application Instructions:*
Please provide:

* Examples of websites or projects where you performed integrations or CRO work.
* Description of apps or tools you have integrated.
* Any relevant code samples or GitHub links.
* Experience with automation or data scraping tools.
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IT Specialist/Networking

Nairobi, Nairobi Mkulimapay Credit Limited

Posted 27 days ago

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Job Description

Provide first-level technical support for hardware, software, and network issues.
Diagnose and resolve problems with computers, printers, phone systems, and IT br>equipment.
Assist in maintaining and updating systems, including software installations and upgrades.
Monitor and optimize system performance.
Maintain records of technical issues and create support documentation.
Ensure IT systems adhere to security policies and manage user access.
Set up, install, and maintain IT equipment.
Support software installation and troubleshooting.
Manage IT inventory and assist with supply ordering.
Respond to and resolve IT incidents promptly.
Deliver excellent customer service to call center staff.
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Consultancy for Data Engineer to Support ARIS in Strengthening Data Collection, Storage, Analysis...

Nairobi, Nairobi African Union - InterAfrican Bureau for Animal Resources

Posted 2 days ago

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Job Description

consultancy
Context
The African Union Inter-African Bureau for Animal Resources (AU-IBAR) is a specialized technical office of the Directorate of Agriculture, Rural Development, Blue Economy and Sustainable Environment (DARBE) of the African Union Commission (AUC). AU-IBAR is mandated to support and coordinate the sustainable development and utilization of animal resources (livestock, fisheries and wildlife) to enhance nutrition and food security and contribute to the wellbeing and prosperity of the people in the Member State of the AU. AU-IBAR accomplishes its mandate through supporting and empowering the African Union Member States and the Regional Economic Communities (RECs). AU-IBAR’s vision is of an Africa in which animal resources contribute significantly to the reduction of poverty and hunger. Founded in 1951 to study the epidemiological situation and fight rinderpest in Africa, AU-IBAR’s mandate covers all aspects of animal resources, including livestock, fisheries and wildlife, across the entire African continent, but fills a unique and strategic niche by working at continental and regional levels, with the RECs being key partners. More information on AU-IBAR can be obtained from its web site. br>AU-IBAR led a cross-section of stakeholders in the livestock sector in Africa to formulate the Livestock Development Strategy for Africa (LiDeSA), a 20-year framework for the collective and coordinated development of the livestock on the continent. The strategy was approved by the AU Heads of States and Governments of the AU in January 2015. AU-IBAR also developed a pan-African Strategy for the Control and Eradication of Peste des Petits Ruminants (PPR) and Other Priority Diseases Eradication Strategy jointly developed and launched in April 2015 by the Food and Agriculture Organisation of Small Ruminants that is aligned to the PPR Global Control an of the United Nations (FAO) and the World Organization for Animal Health (WOAH).
AU-IBAR, based on the mandate given by the MSs, has developed and operationalised the Animal Resource Information System (ARIS) to collate and analyse animal resource data and shared AR information. In this regard, AU-IBAR seeks the services of a Data Engineer with a broad range of competencies in Data Analytics to provide technical support to AU-IBAR, RECs and Member States to prepare animal health status and reports, to ensure timely publication of the Panafrican Animal resource Yearbook as well as the publication of the status of animal health in Africa (SAHA).
Main Functions
The Data Engineer will undertake the following tasks:


Develop, test, and maintain ETL/ELT pipelines to ingest data from multiple sources and transform raw data into usable formats using SQL Server Tools or any other Open Source Tools
ransform data into actionable insights to drive business decisions
Develop dashboards & reports for publication
Support the development and Implementation of ARIS in AU Member States
Assist in building capacity of MSs and RECs on ARIS, AH and animal resource related data analysis and visualization
Support establishment and operationalization of Regional Animal Health Information System (RAHIS in Central, Western and eastern Africa (IGAD/ICPALD, RAHC-CA and RAHC-ECOWAS)
Support the technical committee for publication of the Pan African Animal Resources Yearbook (PARYB) and help produce other publications, including data analysis and mapping.
Collection, collation and dissemination of information on all aspects of animal health in Africa.
Participate in activities related to supporting member countries in animal health data management and analysis.
Assistance in providing disease status reports to the World Organisation for Animal Health (WOAH/WAHIS).
Assistance in Collation of data on other relevant modules in ARIS
Analysis of training evaluation reports of ARIS users.

Specific Responsibilities


Support the development and Implementation of ARIS in AU Member States
Develop ARIS protocols, guide implementation, data management, analysis and generation of output to guide the ARIS system
Assist in building capacity of MSs and RECs on ARIS, AH and animal resource related data analysis and visualization
Support the technical committee for publication of the Pan African Animal Resources Yearbook (PARYB) including data analysis and mapping where needed.
Participate in activities related to supporting member countries in animal health data management and analysis.
Assist in providing disease status reports to the World Organisation for Animal Health (WOAH).
Extract and compile of data on other relevant modules in ARIS.
Analysis of training evaluation reports of ARIS users
Perform any other assignment/task as assigned

Criteria for Scoring
Criteria Scores (%)
Qualifications 20
General Experience 25
Specific Experience 40
Other skills 10
Proficiency in language 5
Total 100
Academic Requirements
The incumbent must have a Bachelor of Computer Science/Engineering or any related area.
Relevant Experience


At least 5 years’ experience in any aspect of Data Management < r> H ving experience in Drupal as Framework Management Platform and SQL Server 2019 are desirable
Experience in data compilation and analytics
Proven experience and records in data management and analysis and reporting
Experience in the animal resources or agriculture sector would be an added advantage
Experience working with APIs, data exchange protocols, and cross-platform data integration
Familiarity with national digital health or veterinary data systems and their connection to regional or continental platforms

Specific Experience


Experience in data compilation and analytics
Proven experience and records in data management and analysis and reporting
Experience in the animal resources or agriculture sector would be an added advantage
Experience working with APIs, data exchange protocols, and cross-platform data integration
Familiarity with national digital health or veterinary data systems and their connection to regional or continental platforms

Required Skills


Strong Statistical Reporting, Data Visualization, collection, and analysis
Good communication skills
Proficiency in SQL, Python, BI tools (Power BI/Tableau), Excel
Diplomacy and good interactive skills necessary for dealing with senior officials in Government, Regional Organizations, and donor/development organizations in Africa;
Good networking skills and ability to maintain positive and constructive dialogue and relationships with key institutions or stakeholders operating in the regions;
Very strong writing, analytical and communication, computer skills are necessary;
Proficiency in at least 2 AU official languages – English and French < r>
Deliverables


E L/ELT Pipelines: Development, documentation, and delivery of pipelines for integrating and transforming data from multiple sources.
Integration & Transformation Reports: Periodic reports on data quality, transformation processes, and actionable insights for decision-making.
Dashboards and Analytical Reports: Creation and publication of interactive dashboards and analytical reports on animal health.
ARIS Protocols & Implementation Guide: Development of technical protocols and an ARIS implementation manual for Member States.
Training Materials & Capacity Building Reports: Production of training modules, user guides, and evaluation reports for capacity building activities.
Documentation for RAHIS Operationalization: Technical reports and roadmap for establishing and operationalizing the Regional Animal Health Information System (RAHIS) in Central, Western, and Eastern Africa (including IGAD/ICPALD, RAHC-CA, and RAHC-ECOWAS).
Technical Contributions to Publications: Data analysis and visualizations for the Pan African Animal Resources Yearbook (PARYB) and other official publications.
WOAH/WAHIS Disease Status Reports

Preparation of disease status reports formatted for submission to WOAH/WAHIS.
Data Collection & Dissemination: Record of all animal health data collected, compiled, and disseminated during the consultancy.
Final Consultancy Report: Comprehensive summary report of all activities, achievements, challenges, and recommendations.

Duty Stations
The consultant will be stationed at the AU-IBAR offices in Nairobi, Kenya and remotely as required with travel on specific assignments agreed with the AU-IBAR Management.
Gender Mainstreaming
The AU Commission is an equal opportunity employer and qualified women are strongly encouraged to apply.
Duration
The duration of this assignment is six (6) months. The contract would be renewable depending on availability of funds and satisfactory performance. The selected candidate should be available to undertake this assignment as soon as the contract is signed.
Remuneration
The monthly remuneration for this Consultancy as per the AU Salary Grade at P2 Step 5. Expenses for missions will be covered separately in accordance with the applicable African Union Commission rules and regulations.
Supervision and Reporting
The consultant will work under guidance and supervision of the AU-IBAR Webmaster and Program Expert/PPR Projet Coordinator the overall supervision of the Director AU-IBAR.
Medical and Travel Cover for Consultant/S
The consultant/s will be responsible for their medical and travel insurance cover/s during the duration of the consultancy.
Disclaimer
All data, information and reports generated form the consultancy is intellectual property of AU-IBAR.


How to apply
Submission of Applications
Applications should be submitted through email to: with a copy to and should include the title “Data Engineer” in the subject of the email.


Det iled curriculum vitae (CV) and brief cover letter.
Copies of academic and professional certification documents.
Proposed methodology and approach for the assignment (workplan).
Declaration on exclusion criteria (see format attached).
Identification documents.

A Personal Data Protection and Privacy Statement is attached as information for the applicants.
Application Deadline
Applications should be submitted to the address given above by 06th August, 2025 at 23:59 Nairobi Local Time.
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Tech Lead – Kenya

Nairobi Area Career Directions Limited (CDL)

Posted 6 days ago

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Job Description

Permanent
Tech Lead – Kenya Location : Nairobi, Kenya | Reports to our Client’s: CTO (Ghana) & Project Lead (Kenya)Role Overview: We are recruiting for a hands-on Tech Lead to anchor the Kenyan deployment of a new platform on behalf of our Client. This role will serve as a key technical liaison between our Client’s Ghana-based engineering team and the Kenyan market implementation team. You’ll lead local technical decisions, oversee frontend integration, and ensure seamless alignment with our Client’s backend architecture.This is a unique opportunity to lead a country-level technical platform while collaborating with an experienced product team.Key Responsibilities: Technical Liaison : Act as the bridge between our Client’s Ghana engineering team and the Kenyan implementation team.● Frontend Oversight: Lead Kenya’s frontend implementation to ensure world-class user experience across mobile and web touchpoints.● Project Deployment: Drive the local implementation of the platform, ensuring timelines, budgets, and quality are met.● API Integration & Documentation: Own the integration of backend APIs into frontend workflows; ensure proper documentation and handovers.● Product & Infra Alignment: Work closely with the Ghana-based product managers and infra leads to align integration with core systems and 3rd party providers.● Team Coordination: Collaborate with local partners, payment service provider, or partner devs involved in the deployment.● QA/UAT Support: Manage end-to-end testing, ensure bug tracking, regression testing, and smooth go-live. RequirementsRequirements: Technical Skills ● Strong frontend development experience (e.g. Vue.js, React, or Angular).● Comfortable with Laravel/PHP -based backend systems — able to review code, troubleshoot, and collaborate effectively.● Proficient in RESTful API design and integration.● Familiar with infrastructure integration – especially in payments, mobile money, or digital wallet ecosystems.● Experience with CI/CD, Git workflows , cloud deployment (e.g., AWS or DigitalOcean).Leadership & Product ● 3–5+ years experience in software engineering, ideally in fintech or platform-based businesses .● Experience leading deployments in cross-market or multi-country contexts.● Excellent grasp of Agile delivery & product/project lifecycle management tools (Jira, Asana, etc.).● Strong understanding of user-centered design in African consumer and agent-based environments.Bonus / Nice to Have: ● Previous experience with digital wallets, fintech APIs , or banking integrations.● Exposure to mobile money or financial infrastructure in East or West Africa .● Ability to write or review technical documentation for integration and onboarding.● Familiar with data privacy regulations (e.g., Kenya’s Data Protection Act, Ghana's Data Protection Law).Ideal Candidate Attributes: ● A self-starter who thrives in fast-paced, startup-like environments.● Excellent communicator : able to bridge technical and non-technical teams.● Strong problem-solver with the ability to adapt solutions across markets.● Passionate about financial inclusion and emerging markets.Additions/Refinements You Could Consider: ● Will this person eventually build a local team? Add a line about people leadership potential.● Will they work with field operations, support agents, or end-users for feedback? Mention UX empathy or user testing skills.● You might also want to insert a line on "Owns local technical risks and escalates appropriately"  especially since they're operating in-market.
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Business Analyst

Nairobi Area Career Directions Limited (CDL)

Posted 6 days ago

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Permanent
Job Title : Business Analyst Primary Reporting : Business Analyst Team LeadSecondary Reporting : Corporate Support ManagerDepartment : Consumer – Customer ExperienceJob summary: To extract data from call center systems, analyse it and generate  meaningful business information and reports that allow the business to  identify business needs and business solutions that are consistent with the Customer Experience goals and targetsKey Responsibilities 1. Identify the data that is required to deliver business information requirements in respect to customer experience.2. Gather and analyse data, compiling analysis reports to support  management decision making3. Use data modelling practices to analyse business data, macro data, industry trends and general macro-economic data4. Assess impact of macro-economic trends in the telecommunication industry and on Telkom Kenya and prepare informative reports for management consumption5. Analyse on-going operations and identify key areas where operational improvements can drive the financial performance of the business6. Communicate and present results in formats that accurately reflect data7. Investigate results achieved to ensure accuracy of dataRequirementsQualifications- Academic and Professional ● Bachelor’s Degree in Business or related fieldExperience ● At least 2 years relevant experience in similar positionCompetencies ● Strong communication skills● Analytical thinking● Attention to detail● Knowledge of business analysis techniques● Knowledge of business analysis IT applications. i.e. MS Excel, MS Access, Google Analytics, SQL
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