1,134 Human Resources jobs in Kenya

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
**Team/Role Overview**
The Client Service Officer's principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client.
Client Service Officers are required to:
+ Have direct day to day interaction with customers
+ Work with internal partners to obtain answers/solutions to client inquiries
+ Acts as the advocate and impetus for process improvements within Citi.
+ Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
+ Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities
+ Manage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citi products and services
**What you will do:**
+ Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analysis to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**What we'll need from you:**
+ 1-3 years relevant experience
+ Consistently demonstrate clear and concise written and verbal communication in English and Arabic
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
+ Demonstrated ability to present concepts and influence / lead change
+ Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
+ Self-motivated with high competency to follow through when facing obstacles
+ Demonstrated initiative and creativity in problem solving
+ Ability to organize own work and manage time
+ Ability to work independently within a team environment
+ Excellent technical skills (Excel, Word)
+ Flexible and adaptable approach to a constantly changing work environment.
**Education:**
+ Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent)
+ Competency in Arabic (Written and Spoken)
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-LC1
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Customer Service
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

We are hiring a dedicated and professional Customer Service & Client Experience Associate to join our front-line support team. This role is suited for candidates with a passion for service, excellent communication skills and at least 1 year of experience in a customer-facing position. You will serve as the first point of contact for clients, ensuring prompt, clear and courteous support across all communication channels.
br>Key Responsibilities:

1. Respond to customer inquiries via phone, email and social media in a timely and professional manner

2. Offer accurate information regarding services, programs or events

3. Escalate and follow up on client issues until resolution is achieved

4. Maintain records of customer interactions and track service trends

5. Support internal communications by providing feedback on customer concerns

6. Assist in scheduling appointments, providing documentation and guiding clients through available support processes

Required Qualifications:

1. Minimum 1 year of experience in a customer service, administrative or support role

2. Certificate or Diploma in Business Administration, Communications, Customer Service or related field

3. Excellent verbal and written communication skills

4. Ability to stay calm under pressure and handle complaints with professionalism

5. Proficiency in computer applications (MS Office, Google Workspace, or similar tools)

6. Strong organizational and time management skills

A reputable Chinese construction company based in Elgeyo Marakwet County is seeking to recruit an experienced Human Resources Personnel with at least 3 years’ experience. The ideal candidate must have prior experience working with Chinese contractors and a strong understanding of HR functions within the construction industry.

Core HR Roles in a Manufacturing Setting
br>1. Recruitment and Workforce Planning

* Identify, attract, and hire production staff, technicians, supervisors, and support teams
* Collaborate with department heads to forecast labor needs based on shifts and production schedules
* Conduct onboarding and induction tailored for shopfloor workers and factory safety

2. Industrial Relations & Union Engagement

* Act as liaison between management and unionized staff (common in Kenyan factories)
* Handle grievance procedures, disciplinary hearings, and conflict resolution
* Ensure compliance with the Kenya Labour Laws, including the Employment Act and union CBAs

3. Payroll and Statutory Compliance

* Oversee salary processing, shift allowances, and overtime pay
* Ensure accurate deductions and timely remittance.
* Maintain accurate personnel files and leave records
4. Health, Safety & Compliance

* Enforce compliance with Occupational Safety & Health Act (OSHA)
* Organize regular safety drills, trainings, and risk assessments
* Collaborate with line managers to reduce workplace accidents and ensure PPE usage

5. Performance Management & Productivity

* Implement KPI-based evaluations for factory staff and supervisors
* Develop productivity improvement plans in collaboration with line departments
* Address absenteeism, lateness, and disciplinary issues tactfully but firmly

6. Training & Skills Development

* Conduct skills gap assessments and coordinate technical/vocational upskilling
* Partner with training institutions (e.g., NITA, TVETs)
* Organize workshops on soft skills (communication, leadership, teamwork)

7. Culture & Employee Engagement

* Promote teamwork, discipline, and a performance-driven culture on the shop floor
* Organize recognition programs for safety, punctuality, and innovation
* Facilitate team-building events and wellness initiatives

8. HR Policy Implementation

* Draft and enforce HR policies tailored to the factory setup (e.g., shift rules, uniform codes)
* Ensure fair treatment, non-discrimination, and gender equity in hiring and promotion

9. Government and Regulatory Liaison

* Coordinate with NEMA, DOSHS, County Labour Officers during inspections or audits
* Ensure compliance with KEBS, and other sectoral regulators

Job Overview:
br>We are looking for a highly organized and detail-oriented Human Resources Officer, to Provide administrative support for the preparation of reports, funding applications, and other documents. Handle incoming calls and emails, providing excellent customer service. Liaise with suppliers and place orders for office supplies as needed. Assist in financial tasks such as invoicing and budget tracking

Responsibilities:

Manage schedules and appointments for senior management.
Coordinate meetings and conferences, including arranging venues and catering.
Prepare and distribute correspondence, memos, and reports.
Maintain office supplies and equipment, and place orders as needed.
Assist with the preparation of budgets and expense reports.
Handle incoming and outgoing mail and packages.
Organize and maintain filing systems, both electronic and physical.
Provide general administrative support, such as answering phones and greeting visitors.
Assist with special projects and events as assigned.
Ensure compliance with company policies and procedures.
Qualifications:

Bachelor’s degree preferred. < r>Proven experience in an administrative role.
Strong organizational and time management skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office suite.
Ability to maintain confidentiality and exercise discretion.
Attention to detail and accuracy.
Required Skills

Organizational Skills
Communication Abilities
Time Management
Attention to Detail
Problem-solving Capabilities
Technology Proficiency
Customer Service Orientation

Our client is seeking a highly skilled Senior Field Service Engineer to join their expanding team, operating on a fully remote basis with travel as needed. This role is crucial for providing expert technical support and maintenance for complex industrial equipment across various client sites. The ideal candidate will possess extensive experience in troubleshooting, repairing, and servicing mechanical, electrical, and hydraulic systems. You will be responsible for ensuring optimal performance and uptime of machinery, conducting preventative maintenance, and providing technical guidance to clients. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional on-site and remote support, embodying a remote-first service delivery model.

Key Responsibilities:

• Perform installation, maintenance, and repair of specialized industrial machinery.
• Diagnose and troubleshoot complex mechanical, electrical, and hydraulic issues.
• Conduct preventative maintenance to ensure equipment reliability and longevity.
• Provide on-site technical support and guidance to customer operations teams.
• Interpret technical manuals, schematics, and blueprints to perform repairs.
• Respond to service calls and resolve technical problems efficiently.
• Document all service activities, including repairs, parts used, and time spent.
• Maintain an inventory of spare parts and ensure tools are in good working order.
• Train customers on the proper operation and maintenance of equipment.
• Adhere to all safety protocols and company guidelines.

Qualifications:

• Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 5 years of experience as a Field Service Engineer or in a similar technical role.
• Strong mechanical and electrical aptitude, with proficiency in diagnostic tools.
• Experience with hydraulic systems and control logic is highly desirable.
• Ability to read and understand technical manuals and schematics.
• Excellent problem-solving, communication, and customer service skills.
• Willingness to travel extensively to client sites as required by the role.
• Proficiency in using diagnostic software and electronic reporting tools.
• Ability to work independently and manage time effectively in a remote and field-based environment.

Our client is committed to providing a supportive and growth-oriented remote work environment for its technical professionals.