953 Human Resources jobs in Kenya

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Specializes in performance development and learning delivery of brand and service-related topics to support the hotel's human capital development strategy. Plans and executes key learning delivery and leadership development activities. Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders. Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate.
Monitors compliance of all required training, including training programs for new hires, brand training initiatives, brand related learning audits/checks and working directly with DHR as well as Heads of Departments to drive compliance for all required training. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
**CANDIDATE PROFILE**
**Education and Experience**
+ 4-year degree from an accredited university in Human Resources, Business Administration, or related major.
+ Prior work experience in hotel-based Training, Generalist role or Human Resources Manager role.
+ Brand Trainer Certified (Marriott) or an equivalent in adult learning/platform skills certification (external).
+ Multi-lingual experience an added advantage.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

**What are your main responsibilities?**
+ You are responsible for the client communication for designated account relationships and Contracts.
+ You are required to response to the client on timely manner providing full and accurate information in one go.
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

Our client is seeking a Lead Field Service Technician with expertise in Industrial Automation to join their fully remote, highly skilled technical support team. This role involves providing remote troubleshooting, diagnostics, and technical guidance for complex automated systems and machinery. You will be instrumental in ensuring the optimal performance and uptime of our clients' industrial equipment through expert remote assistance. This position requires a deep understanding of automation hardware and software, excellent problem-solving abilities, and the capacity to guide customers through intricate technical challenges from a distance.

Responsibilities:

• Provide remote technical support and troubleshooting for industrial automation systems, including PLCs, HMIs, robotics, and SCADA systems.
• Diagnose equipment malfunctions and performance issues through remote diagnostics tools and customer interaction.
• Guide customers through step-by-step troubleshooting procedures and repair processes.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and best practice manuals.
• Respond promptly to customer service requests and provide timely resolutions.
• Collaborate with the engineering and product development teams to relay customer feedback and suggest product improvements.
• Train customers on the proper operation and maintenance of their automated systems.
• Manage spare parts inventory and logistics for remote technical support operations.
• Stay current with the latest advancements in industrial automation technology and techniques.
• Identify opportunities for predictive maintenance and remote monitoring solutions.

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related field.
• Minimum of 5 years of hands-on experience as a Field Service Technician or similar role, specializing in industrial automation.
• Proven expertise in troubleshooting and repairing PLCs (e.g., Siemens, Allen-Bradley), HMIs, VFDs, and industrial networks.
• Strong understanding of automation principles, control systems, and mechatronics.
• Excellent diagnostic and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain complex technical issues clearly to non-technical users.
• Proficiency with remote access tools, diagnostic software, and common technical documentation platforms.
• Ability to work independently, manage time effectively, and maintain high service standards in a remote environment.
• A stable internet connection and a dedicated home office setup are essential for this role.
• Willingness to travel occasionally for on-site support if absolutely necessary (though the role is primarily remote).

This remote leadership opportunity allows you to leverage your automation expertise from Mombasa, Mombasa, KE , providing critical support to clients worldwide.

Our client, a leading manufacturer of industrial automation systems, is seeking a highly experienced Senior Field Service Engineer to join their remote technical support team. This role is crucial for providing expert on-site and remote support to clients, ensuring the optimal performance and longevity of their complex automation solutions. While the role involves field visits, the majority of coordination, diagnostics, and initial problem-solving will be conducted remotely, requiring exceptional virtual communication and technical acumen. Responsibilities include performing installation, commissioning, maintenance, and repair of sophisticated automation equipment, including PLCs, HMIs, robotics, and SCADA systems. You will conduct in-depth troubleshooting, identify root causes of technical issues, and implement effective solutions to minimize downtime for clients. The ideal candidate will possess a strong engineering background (Electrical, Mechanical, or Mechatronics) and extensive hands-on experience with industrial automation technologies. Excellent diagnostic skills, proficiency with diagnostic tools and software, and the ability to interpret complex technical documentation are essential. You will be responsible for providing technical training and support to clients' maintenance teams, ensuring they can effectively operate and maintain the systems. This remote-first position requires strong problem-solving abilities, excellent customer service skills, and the capacity to manage your own schedule and workload effectively. You will collaborate closely with internal engineering, sales, and project management teams. We are looking for a proactive, self-motivated professional who can provide world-class technical support and contribute to building strong customer relationships, even when working remotely. Occasional travel to client sites will be required for installations and critical repairs.

Our client is seeking a highly skilled and motivated Senior Field Service Engineer specializing in Industrial Automation to join their fully remote team. This role is essential for providing expert technical support, troubleshooting, and maintenance for complex automated systems at client sites. The ideal candidate will possess a strong background in mechanical, electrical, or control systems engineering, with extensive hands-on experience in industrial automation equipment and software. Responsibilities include diagnosing and resolving hardware and software issues, performing preventative maintenance, and conducting system upgrades. You will be responsible for ensuring the optimal performance and reliability of machinery and production lines. Strong customer-facing skills are critical, as you will be the primary technical point of contact for clients, building and maintaining positive relationships. As a remote field engineer, you must be adept at managing your own schedule, prioritizing service calls, and documenting all work thoroughly and accurately. Proficiency in PLC programming, HMI configuration, robotics, and SCADA systems is highly desirable. Our client values a proactive approach to problem-solving and seeks an individual who can provide innovative solutions to enhance operational efficiency and minimize downtime for their customers. This is an excellent opportunity to leverage your expertise in a challenging and rewarding role that involves travel to various locations but operates with a central coordination and support structure managed remotely, impacting diverse industrial operations perhaps including those in or supporting the region of Kisumu, Kisumu, KE . The successful candidate will demonstrate excellent diagnostic abilities, a commitment to customer satisfaction, and the willingness to adapt to new technologies and evolving industry demands. You will also be involved in training client personnel on equipment operation and maintenance, further enhancing customer self-sufficiency and system uptime. This role requires flexibility, technical acumen, and a passion for keeping industrial operations running smoothly.

Our client is seeking an experienced and strategic Senior Human Resources Business Partner to support its dynamic workforce. This role involves a hybrid work model, offering a blend of remote flexibility and in-office collaboration. You will act as a key advisor to leadership and employees on a wide range of HR matters, including talent management, employee relations, compensation and benefits, and organizational development. Your primary focus will be to align HR strategies with business objectives to foster a positive and productive work environment.

Responsibilities:

• Partner with business leaders to understand their strategic objectives and provide HR solutions that support them.
• Advise on and manage employee relations issues, including investigations, conflict resolution, and disciplinary actions.
• Oversee talent acquisition and retention strategies, working with recruitment teams to attract and onboard top talent.
• Develop and implement performance management programs, ensuring fair and effective employee evaluations.
• Administer compensation and benefits programs, ensuring competitiveness and compliance.
• Support organizational design and change management initiatives.
• Provide coaching and guidance to managers and employees on HR best practices.
• Ensure compliance with all labor laws and employment regulations.
• Develop and deliver HR training programs to employees and management.
• Analyze HR data to identify trends and recommend proactive solutions.
• Contribute to the development and execution of HR policies and procedures.
• Maintain employee records and ensure data accuracy and confidentiality.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or relevant HR certification (e.g., SHRM-CP, SHRM-SCP) is preferred.
• Minimum of 7 years of progressive experience in Human Resources, with at least 3 years in an HR Business Partner role.
• Demonstrated experience in employee relations, talent management, and compensation & benefits.
• Strong understanding of labor laws and HR best practices.
• Excellent communication, interpersonal, and negotiation skills.
• Proven ability to build rapport and credibility with employees and leadership at all levels.
• Strong analytical and problem-solving skills.
• Proficiency in HRIS systems and MS Office Suite.
• Experience in a hybrid work environment is essential.
• Ability to handle sensitive information with discretion and maintain confidentiality.

This hybrid role offers the best of both worlds: the flexibility of remote work combined with valuable in-person collaboration. You will play a crucial role in shaping the employee experience and driving organizational success. We are looking for a trusted advisor with a comprehensive understanding of HR principles. This position is based in Mombasa, Mombasa, KE , and requires active participation in both remote and office-based activities.