3,053 Human Resources jobs in Kenya

Job Purpose
The role holder is responsible for providing essential support in the maintenance and digitization of records to ensure accurate and secure information management in liaison with the HR Operations & Total Rewards Lead.

Key Responsibilities

• Organize both physical and digital files in accordance with the internal procedures and classifications and ensure completeness.
• Maintain consistency in the arrangement and flow of the documents in both physical and digital files.
• Scan physical files and upload them into the bank's document management system (DMS).
• Conduct quality checks to validate digital records against physical files.
• Identify and track outstanding or incomplete documentation and proactively follow up with the relevant stakeholders to collect the missing documents.
• Maintain strict confidentiality and handle the records with discretion.
• Liase with the archiving team to transfer and safekeep files for exited staff.
• Upon verification of the completeness of the files, the role holder will be responsible for arranging all physical files sequentially in order of their staff number for easy reference and retrieval.
• Support with any other administrative tasks within the HR Operations team.

Financial Responsibility
N/A

Job Specifications

Academic Qualifications

• Bachelor's degree/diploma/certificate in Records Management or a related field.

Professional Qualifications / Membership To Professional Bodies/ Publication
N/A

Work Experience Required

• Over a year of relevant experience in handling records.

Competencies

• Planning & Organizational skills
• Attention to detail
• Strong oral and written communication skills
• Ethics and integrity
• Excellent judgment, analytical abilities and integrity

If you believe you meet the above requirements log onto our

and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 28th August 2025.

ABOUT ZAMARA

The Zamara Group is a diversified financial services business specializing in pensions, medical services, insurance and actuarial solutions. Headquartered in Nairobi, Kenya, the Group has a presence in eight countries and a Pan-African ambition. Zamara has a rich heritage in Kenya spanning over 30 years.

Since its inception, the firm has significantly grown in terms of size, client base and range of services. The Group has been at the forefront of industry, influencing the way it works and at the cutting edge of innovation.

Zamara's higher purpose is to create a financially secure and prosperous society. The Zamara culture is based on the values of
S
implicity,
E
mpathy and
T
rust.

ABOUT THE ROLE

Achieving Zamara's ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The successful candidate will take up supervisory role in ensuring 100% client satisfaction which leads to retention and business growth through referrals.

The role will report to the Team Leader, Client Service.

ROLES AND RESPONSIBILITIES

Relationship Lead

• Maintain strong relationships with all clients to ensure 100% retention.
• Handle escalated cases to completion.

Business Retention

• Ensuring that the agreed retention rate is reached – that one offers the best solutions on scheme renewals to manage client's budget and benefits.

Renewal Function

• Ensuring that the budgeted renewal income is attained every month.
• Monitor the renewal process- end- to-end to ensure TATs are adhered to.
• Ensure the renewal tracker is updated.
• Review renewal reports to ensure standardization across client offerings.
• Mitigate against potential risk of loss of clients by having all information about clients on risk and following through on mitigating factors to secure the renewals.

Business Development

• Drive organic growth and new business by generating referrals from clients through great service, professional advice and knowledge of insurance and maximising opportunities at all times to cross/up sell to client in respect of all covers
• Replacement of lost accounts by actively pursuing clients not in the book and keeping a robust pipeline
• Monitoring and updating the CR pipeline tracker

Monitoring & Evaluation

• Preparation of monthly & periodic reports detailing achievements against set deliverables for the functions above.

EXPERIENCE AND QUALIFICATIONS

The following
experience
is preferred:

• Minimum of 5 years' experience in key accounts management with a bias in insurance sector.
• A Degree in Insurance/Health/Customer Service/Business related field.
• A professional qualification in customer service is an added advantage.

The following
personal qualities
are preferred:

• Ability to analyse and interpret financial statements
• Excellent communication skills
• Business etiquette
• Team player
• Eye for detail
• Superior key accounts management/relationship management skills
• Reporting Skills
• Excellent analytical skills

• Nairobi Kenya
• Posted 1 hour ago
• Deadline: 15 October 2025
• Partner: CIFOR-ICRAF

CIFOR-ICRAF
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*Those who previously applied should not apply*

• The Regional HR Manager will play a critical role in strengthening operational efficiency across country offices within the region for Human Resources. This position ensures that country offices are aligned with organizational goals, adhere to policies, and operate effectively within their strategic mandates. The role involves regular monitoring, capacity building, and strategic advisory to enhance overall performance and accountability.
• This position will support the Regional Director and Management by providing strategic leadership, aligning country/ regional activities with institutional goals, facilitating coordination between HQ and country/regional offices, and making localized decisions to address specific challenges and opportunities. Oversight, monitoring/ assurance and compliance are essential aspects of this function.
• Collaborate closely with other Regional Managers and focal points of the Operations Chapter to ensure the seamless adaptation and implementation of policies, procedures, and new system architecture (e.g., ERP and contract systems), focusing on process improvement while maintaining business continuity during the transition.

Objectives of the Position

• Align country offices with organizational strategic objectives, policies, and compliance frameworks.
• Support effective and transparent management practices within country offices.
• Foster collaboration and identify support needs between country offices and HQ teams.
• Assist in identifying and mitigating risks, while enhancing internal controls to ensure operational resilience and sustainability.
• Manage employee labor relations, including conflict resolution and disciplinary actions.
• Develop and implement annual training plans in line with the 2030 strategy.
• Oversee HR initiatives, including OHS Programs and environmental well-being efforts

Duties and responsibilities

• Strategic Support and Alignment
• Conduct regular assessments of country office operations to ensure alignment with strategic objectives and regional priorities.
• Review and provide insights on the impact of country office activities and initiatives.
• Coordinate strategic planning and execution between country offices and HQ.
• Governance and Compliance
• Ensure adherence to organizational policies, DOA, and compliance standards.
• Conduct reviews and spot checks to ensure compliance, recommending corrective actions for HR processes and activities.
• Collaborate with Legal and other departments to review compliance and address irregularities.
• Monitor ongoing compliance through regular reporting and data analysis.
• Operational Effectiveness
• Monitor operational performance, identifying inefficiencies in key HR processes at the regional level. Implement process improvements and training initiatives.
• Ensure effective resource utilization and alignment with cost management strategies (structure, staffing, and work allocation).
• Work with the regional Director and Country Offices, to include HR management, training, support, well-being, and other relevant aspects in operational plans and budgets.
• Contribute for HR to the opening or closing of country Offices in the Region.
• Workforce and Talent Development
• Evaluate and promote/ support leadership and management practices to enhance team engagement and morale.
• Support talent development initiatives, focusing on building local/ regional capacity.
• Work with relevant areas to address workforce gaps and strengthen team cohesion.
• Develop and implement annual training plans with program leads/managers and HQ.
• Risk Management and Compliance in HR processes
• Ensure compliance with institutional policies and procedures (e.g., DoA for contracts).
• Identify significant risks regarding staff relations/ management and coordinate actions to mitigate them.
• Implement best practices in staff relations/ management across country/ regional offices.
• Stakeholder Engagement and Representation
• Strengthen partnerships with external recruitment companies and networks to boost the organization's reputation and enhance talent attraction and retention.
• Act as a representative of the Regional/HQ team in country offices, ensuring effective communication and coordination.
• Environmental, Health and Safety Management
• Oversee the implementation of Environmental, Health and Safety Programs.
• Collaborate with OHS specialists to train staff in health, safety, and emergency procedures.
• Collaborate with HR HQ to develop and implement environmental, health and safety strategies and well-being initiatives that address country and regional needs and priorities.
• Compensation and Benefits Management
• Develop and implement a global compensation and benefits strategy, including salary evaluation, job grading, and compliance with local regulations.
• Internationally Recruited Staff Management
• Coordinate on and off boarding of IRS with Programs, Country Offices and HQ HR. Provide adequate level of administrative support to IRS and dependents.
• Audit and Compliance Support
• Support all audit efforts on HR matters for staff and projects in all country offices.
• Ensure compliance with labor laws and update HR policies and procedures accordingly.
• Tools and Systems Management
• Collaborate with HR HQ to develop, implement, and manage internal tools and systems for HR reporting, and data analysis as well as staff management at the country/ regional level.
• Monitoring and Oversight
• Conduct ongoing monitoring and oversight of country office operations, ensuring they meet HQ standards.
• Provide regular updates to HQ on the status of country offices, including KPI's.
• Coordinate with HQ to address issues identified during monitoring activities.

Requirements

• Bachelor's or Master's Degree in Human Resources Management, Business Administration, or a related field.
• At least 8-10 years of progressive HR experience, including regional or multi-country management.
• Experience in human resources governance, compliance, and strategy alignment.

Education, knowledge and experience

• Bachelor's or Master's Degree in Human Resources Management, Business Administration, or a related field.
• At least 8-10 years of progressive HR experience, including regional or multi-country management.
• Experience in human resources governance, compliance, and strategy alignment.

Terms and conditions

• Those who previously applied should not apply.
• This is a Locally Recruited Staff (LRS) position and on competitive remuneration in local currency, commensurate with skills and experience.
• The appointment will be for two (2) years, including a six-month probationary period, with the possibility of extension contingent on performance, continued relevance of the position and available resources.
• The duty station will be in Nairobi, Kenya.

Learn more

Recruit and onboard domestic service providers and internal staff.

Conduct background checks and verification of service providers.

Prepare and manage contracts, offer letters, and documentation.

Maintain staff and service provider databases on our digital platform.

Coordinate training sessions, interviews, and follow-ups after placements.

Handle daily office admin, communication, and filing.

Support community engagement and recruitment drives.

Company Description

Hillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional quality services, ensuring utmost customer satisfaction, and providing excellent value for our clients' investments.

Role Description

This is a full-time on-site role for a Customer Service Officer, located in Nairobi County, Kenya. The Customer Service Officer will be responsible for managing customer inquiries, manage front office/reception, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves daily interaction with clients to address their needs, resolving any issues, and maintaining positive relationships to ensure a high level of customer service.

Qualifications and responsibilities

• Interpersonal Skills and Customer Support skills
• Customer Satisfaction, Customer Service, and Customer Experience skills
• Strong communication and problem-solving abilities
• Ability to work effectively in a team and manage multiple tasks simultaneously
• Proficiency in using customer service software and tools
• Relevant experience in the financial services industry is a plus
• Bachelor's degree in Business or related field

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay

Job Summary
This is a direct selling and customer-facing role to maintain & grow existing customers and acquiring new ones to drive revenue and grow market share. The role will maintain existing dosing and dosing control equipment, install new ones and respond to challenges in customer/end-user facilities. This will ensure that Diversey chemicals are dispensed so as to achieve superior results by training the customer on product knowledge dilutions and dispensing in all application areas.

Key Responsibilities
Customer Service & Business Development - The incumbent will work closely with the distributor (s) to build capacity to ensure superior delivery of technical services and Diversey products to all customers within the agreed territory – this will be through product and staff training, products and D&D (FOL) forecasting, and building capability jointly with the distributor to deliver products and services On Time In Full. The role will conduct of business development activities as business needs may require from time to time. These will include but not be limited to products and service demonstrations, customer trials, etc

The incumbent will install, conduct planned routine maintenance, and repair dosing and dosing control equipment servicing as per equipment requirements. The role will also offer technical training on dosing control equipment to customer staff members to ensure they are able to operate them efficiently and effectively.

The role will ensure that Diversey chemicals are dispensed so as to achieve superior results as per MSDS & PIS through double working with customer's staff members. The incumbent will learn chemical and machine knowledge.

The incumbent will keep records of all dosing and dosing control equipment under this sector within the assigned accounts. These records will include service reports. Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time as required by the team leader.

Develop an in-depth understanding of the local market and the competitive position and activities and report on competition activities and customer needs that are not met. To establish customers' critical needs in terms of product application.

Respond to and resolve customer dosing and performance emergencies as per SLA.

The incumbent will play a pivotal role as the go between the distributor, Diversey functions including Finance, Supply Chain, Marketing, Applications etc and end user customers.

Key Competencies And Qualifications
Degree/Diploma in Engineering/electronics

At least Three (3) years' experience in B2B chemical sales role within Hospitality sector.

Location: Remote | Full-Time

Luxe Tribes and Sorted Chale are leading brands in curated group and private travel experiences across the globe. With a fast-growing team and global footprint, we're seeking an
HR & Talent Acquisition Specialist
to help us scale effectively while nurturing a strong culture across both companies.

Role Overview

We are looking for a proactive and experienced HR professional to oversee all HR operations and lead our recruitment efforts. This role is critical in ensuring that our people processes are well-structured, compliant, and aligned with our culture of excellence and collaboration. You'll partner with leadership to manage day-to-day HR duties, while also designing and executing a recruitment strategy that attracts top talent across global markets.

Key Responsibilities

• Manage all HR operations including contracts, onboarding, performance management, and employee relations.
• Develop and maintain HR policies and procedures that reflect our culture and values.
• Lead full-cycle recruitment: sourcing, screening, interviewing, and onboarding new team members.
• Collaborate with leadership to forecast hiring needs and build a strong talent pipeline.
• Maintain HR systems and records ensuring compliance with local and international labor laws.
• Support employee engagement initiatives, conflict resolution, and career development programs.
• Act as the go-to point of contact for HR inquiries from team members across both brands.

Qualifications

• Minimum
  5 years of experience
  in HR, recruiting, or people operations (global/remote team experience preferred).
• Strong understanding of HR best practices and employment regulations.
• Proven success in full-cycle recruiting and talent acquisition.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently in a fast-paced, remote-first environment.
• Passion for people, culture, and travel.

Why Join Us?

• Be part of a
  fast-scaling global travel brand
  shaping the future of group travel.
• Work in a
  remote-first, diverse, and collaborative environment.
• Opportunity to impact culture and growth at the intersection of
  travel, community, and luxury.
• Competitive compensation and growth opportunities.

Fagi Errands, HR Assistant - Entry Level

The HR Assistant will support the Human Resource function by handling day-to-day HR administration, employee support, and record-keeping. This role is key in ensuring smooth HR operations, compliance with policies, and a positive employee experience. It is ideal for someone detail-oriented, approachable, and eager to grow in the HR field.

Key Responsibilities

• Assist in the recruitment process, including posting job ads, screening resumes, and scheduling interviews.
• Maintain and update employee records, contracts, and HR databases accurately.
• Support onboarding and induction of new staff to ensure smooth integration into the company.
• Handle routine employee inquiries regarding HR policies, benefits, and procedures.
• Prepare HR documents such as letters of employment, confirmation, or disciplinary notices.
• Track employee attendance, leave, and ensure timely reporting to management.
• Assist with payroll preparation by providing relevant data (absences, bonuses, overtime).
• Support the planning and coordination of employee engagement activities and trainings.
• Ensure compliance with labor laws and internal HR policies.