35,577 Jobs in Kenya
Customer Engineer
Posted today
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Description
Position Summary Position name: Customer Engineer
Reports to: Territory Manager or as assigned
Position Description
The Customer Engineer (CE) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
Education and Experience Education
- An ordinary level diploma or equivalent from a recognized institution in electrical, electronics or computer technology is preferred. A strong grade at O level will be significant in the final selection. Training Acceptable advanced training may consist of: - One year of College level courses, equivalent military training, or training in electronics or computer technology. - One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. - A+ Certification Experience Preferred Age less than 30 years - Job-related experience in electronic or electromechanical devices preferred, but not required - Previous experience as an electronics bench or rework technician Key Areas of Responsibility Customer Relations/Customer Satisfaction - Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). - Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. - Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures. - Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity. - Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: - Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance - Performs periodic preventative maintenance on assigned products - Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATM's and or within financial institutions. - Equipment Staging and Installation - Performs shop or site staging of equipment as assigned
- Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs) - Performs any needed modular swaps and unit replacements Asset Management - Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management - Maintain an appropriate parts inventory as well as parts record keeping Reporting - Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required - Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation - Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Requirements/ Environment Job Requirements - Valid Drivers' License and cleared background check and drug screen - Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required Work Environment - To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports - Conducts work at customer site(s), local NCR offices, or in a virtual environment . Physical Environment - May require prolonged travel, carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) - May require bending/squatting, walking/standing /sitting for prolonged periods - Exposure to enclosed spaces, dust, drafts, and damp areas - Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting - Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Competencies Attributes - Attribute: Inherent traits and/or developed characteristics that represent attitudes, beliefs, values, assumptions, mental models, perceptual styles/preferences, motives, self concepts.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Major Account Manager - FSI (Kenya / Uganda / Rwanda)
Posted 1 day ago
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Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Your Career**
The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.
Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.
**Your Impact**
+ As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
+ Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
+ Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
+ Create clear goals and complete accurate forecasting through developing a detailed territory plan
+ Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
+ Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
+ Travel as necessary within your territory, and to company-wide meetings
**Your Experience**
+ Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
+ Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
+ Technical aptitude for understanding how technology products and solutions solve business problems
+ Identifies problems, reviews data, determines the root causes, and provides scalable solutions
+ Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
+ Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
+ Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
+ Excellent time management skills, and work with high levels of autonomy and self-direction
**The Team**
Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.
As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**
Human Resources Assistant
Posted 3 days ago
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Job Description
**Job Number**
**Job Category** Human Resources
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer phone calls and record messages. Create and maintain filing systems. File and maintain applicant interview documentation and records. File, track, and process employment applications. Create and type office correspondence using a computer. Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms. Create new employee personnel file. Design and update the display and content of employee communication bulletin boards (e.g., with regard to employment, recruitment, transfers, and promotions). Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
Maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
+ Bachelor's Degree in Human Resources, Business Administration, or a related field is preferred
+ At least 1 year of related work experience
+ Certification in Human Resources (CHRP) an added advantage
+ Knowledge of Labor Laws and HR best practices
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Accounting Receivable Supervisor
Posted 3 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Finance & Accounting
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Description for Internal Candidates
**JOB SUMMARY**
Supports the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner.
Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and customer invoices until payment in full is received or resolved.
Reconciliation of Credit Card receivables against merchant statements and ensuring all credit card receivables are correct and applied per Opera credit card transaction records.
**CANDIDATE PROFILE**
Education and Experience
+ Bachelor's degree in Finance and Accounting or related major.
+ Relevant work experience in similar role.
+ Studies in progress for Accounting and/or Tax qualification (CPA, ACCA or equivalent).
**CORE WORK ACTIVITIES**
**Assisting in Managing Work, Projects, and Policies**
+ Generates and provides accurate and timely results in the form of reports, presentations, etc.
+ Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
+ Record, store, and/or analyze information using property software.
+ Maintain accurate electronic spreadsheets for financial and accounting data.
+ Access computerized financial information to answer general questions as well as those related to specific accounts
+ Completes accounts receivable period end closing functions and procedures, credit and period end reporting.
+ Upholds the policies and procedures outlined in the credit policy.
+ Compliance with all Marriott internal controls policies relating to Accounts Receivable.
**Demonstrating and Applying Accounting Knowledge to Credit Management Issues**
+ Demonstrates knowledge of job-relevant issues, accounting standards and procedures, systems, and processes.
+ Keeps up-to-date technically and applying new knowledge to your job.
+ Stays knowledgeable of accounts receivable system.
+ Interacts with sales and catering staff for timely credit decisions on incoming customers.
**Maintaining Finance and Accounting Goals**
+ Submits reports in a timely manner, ensuring delivery deadlines.
+ Ensures profits and losses are documented accurately.
+ Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
+ Ensures property billings are sent error free and in a timely manner.
+ Monitors receivables for timely collections and follows up with appropriate collection correspondence.
+ Posting and applying customer payments in Opera PMS.
+ Posting and applying of credit card receivables, follow up on reconciling entries.
+ Managing the Accounts Receivable ledger in line with company credit policy.
+ Follow up and processing of Guest refunds.
**Additional Responsibilities**
+ Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
+ Provide direction and assistance to other organizational units regarding accounting and credit policies and procedures, and efficient control and utilization of financial resources.
+ Analyzes information and evaluating results to choose the best solution and solve problems.
+ Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
+ Maintains positive working relations with customers, co-workers and department managers
+ Ensure all active AR accounts are supported by approved credit applications and all facilities are reviewed annually.
+ Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
CRITICAL COMPETENCIES
**Analytical Skills**
+ Learning
+ Arithmetic Computation
+ Problem Solving
+ Decision-Making
**Interpersonal Skills**
+ Teamwork
+ Interpersonal Skills
+ Diversity Relations
**Communications**
+ English Language Proficiency
+ Communicates effectively in writing as appropriate for the needs of the audience.
+ Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
**Personal Attributes**
+ Integrity
+ Dependability
+ Positive Demeanor
+ Initiative
**Organization**
+ Detail Orientation
+ Time Management
+ Multi-Tasking
+ Planning and organizing
**General Finance and Accounting**
+ Microsoft Office PMS proficiency
+ Opera PMS proficiency
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Executive Sous Chef
Posted 3 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.
**CANDIDATE PROFILE**
**Education and Experience**
+ High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.
+ 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management
+ 4 years experience in the culinary, food and beverage, or related professional area preferably in a Five Star Hotel in a similar role
**CORE WORK ACTIVITIES**
**Assisting in Leading Kitchen Operations for Property**
- Provides direction for all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Ensures property policies are administered fairly and consistently.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises and coordinates activities of cooks and workers engaged in food preparation.
- Demonstrate new cooking techniques and equipment to staff.
**Setting and Maintaining Goals for Culinary Function and Activities**
- Develops and implements guidelines and control procedures for purchasing and receiving areas.
- Establishes goals including performance goals, budget goals, team goals, etc.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Manages department controllable expenses including food cost, supplies, uniforms and equipment.
- Participates in the budgeting process for areas of responsibility.
- Knows and implements the brand's safety standards.
**Ensuring Culinary Standards and Responsibilities are Met**
- Provides direction for menu development.
- Monitors the quality of raw and cooked food products to ensure that standards are met.
- Determines how food should be presented, and create decorative food displays.
- Recognizes superior quality products, presentations and flavor.
- Ensures compliance with food handling and sanitation standards.
- Follows proper handling and right temperature of all food products.
- Ensures employees maintain required food handling and sanitation certifications.
- Maintains purchasing, receiving and food storage standards.
- Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
**Ensuring Exceptional Customer Service**
- Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Ensures employees are treated fairly and equitably.
- Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
- Administers the performance appraisal process for direct report managers.
- Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
- Observes service behaviors of employees and provides feedback to individuals and or managers.
- Manages employee progressive discipline procedures for areas of responsibility.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
**Additional Responsibilities**
- Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Learning and Development Manager
Posted 3 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Human Resources
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Specializes in performance development and learning delivery of brand and service-related topics to support the hotel's human capital development strategy. Plans and executes key learning delivery and leadership development activities. Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders. Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate.
Monitors compliance of all required training, including training programs for new hires, brand training initiatives, brand related learning audits/checks and working directly with DHR as well as Heads of Departments to drive compliance for all required training. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
**CANDIDATE PROFILE**
**Education and Experience**
+ 4-year degree from an accredited university in Human Resources, Business Administration, or related major.
+ Prior work experience in hotel-based Training, Generalist role or Human Resources Manager role.
+ Brand Trainer Certified (Marriott) or an equivalent in adult learning/platform skills certification (external).
+ Multi-lingual experience an added advantage.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Senior Enterprise Account Manager, AWS Kenya
Posted 4 days ago
Job Viewed
Job Description
Join AWS's Enterprise Sales team in Kenya and help shape the future of cloud computing while working with some of the country's largest organizations. As an Enterprise Account Manager within AWS Global Sales (AGS), you'll drive digital transformation for major enterprises sectors.
This role offers an exciting opportunity to build and grow strategic customer relationships with Kenyan enterprises, drive cloud adoption and digital transformation initiatives, work with innovative AWS technologies and solutions, collaborate with experienced sales and technical teams, develop expertise in key industry verticals
As part of AGS, you'll work with some of Kenya's most innovative organizations, helping them leverage AWS services to transform their businesses. This role combines strategic account management with solution-based selling, offering significant opportunity for growth and impact.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities
- Own and develop relationships with key stakeholders across enterprises
- Create and execute strategic account plans aligned with customer goals
- Drive adoption of AWS services through solution-based selling
- Meet or exceed assigned sales quotas through effective pipeline management
- Collaborate with solutions architects and professional services teams
- Work closely with partners to drive customer success
- Understand customer technical and business requirements
- Build expertise in industry-specific solutions for multiple sectors
- Identify and develop new business opportunities
- Contribute market insights and customer feedback
- Help customers navigate their digital transformation journey
A day in the life
The AWS AGS Enterprise Sales team in Kenya partners with some of the country's largest and most influential organizations to drive their digital transformation journeys. We are deeply customer-obsessed, combining strong technical expertise with a passion for innovation to help our customers achieve meaningful impact across key sectors. As part of AGS, you'll be part of a global organization focused on delivering long-term success for enterprise customers.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- More than 10 years experience in full sales cycle roles within technology sales, business development, sales engineering, consulting, or related fields
- Bachelor's degree or equivalent professional experience
- Proven track record of working with Enterprise customers to drive complex solutions and strategic outcomes
Preferred Qualifications
- Experience with sales CRM tools such as Salesforce or similar software
- Experience in engineering, computer science, or MIS
- Experience driving new business in Enterprise accounts at the C-suite level or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Credit Maintenance Analyst
Posted 4 days ago
Job Viewed
Job Description
+ The CRA is tasked with managing the resources assigned to their portfolio in addition to ensuring that all tasks, requests, and periodic reviews are resourced and completed in a controlled and timely manner and within the agreed upon service levels.
+ The CRA provides input on credit facilities, follows established procedures, trains and guides partners to ensure compliance to the credit policy requirements, bringing a broad questioning approach to all tasks and provide ideas for and participates in process improvements.
+ This role reports to the CRMS SSA Hub Head.
**Job Background**
+ CRMS is a global service and controls organization that is primarily engaged in the management and monitoring of credit risk. The main services provided include:
+ Credit approval and facility management
+ Maintenance & ownership of data in Credit applications
+ Credit Risk data quality control
+ Custody and management of credit, support, and collateral documentation
+ Regulatory compliance and reporting.
+ In addition to the core services listed above, CRMS also:
+ Provides Audit support through managing of all internal and external audit reviews relating to the CRMS function.
+ Acts as a consultant on credit matters e.g., deal structuring.
+ Assists in the resolution of credit exceptions and provides solutions for issue prevention.
+ Works directly with the Risk System Support (RSS) to resolve credit maintenance related issues.
+ The role is responsible for the design, implementation, and execution of processes to manage credit risks and ensure a sound control environment while ensuring excellent client experience.
+ CRMS maintains close interaction and co-ordination with Banking, Risk Managers, Operations, Services, Markets, Legal, Finance and other senior managers.
**Key Responsibilities for this role**
**1.Credit Preparation and Approval:**
+ Maintain relationship and facility data in credit systems, support business on portfolio related activities including CA preparations and update of credit information in credit systems.
**2.Data Quality Control:**
+ Take ownership of the Credit Risk data and ensure correct updates in all systems. Understand data flows for all data element categories; investigate and resolve the underlying causes of errors.
+ Prepare & review month-end Cross Border submissions and information for portfolio reviews whenever required.
**3.Credit Documentation and Collateral:**
+ Receive, review and ensure safekeeping of credit, support and collateral documentation, record items in documentation and collateral tracking systems in line with credit policies.
+ Ensure adherence to established processes; including collateral management and registration in credit systems, marking of facilities as available based on credit documentation requirements, follow-ups on exceptions.
+ Develop and implement procedures for documentation custody and monitoring; contribute to standard and streamlined processes design.
**4.Central Bank Regulatory Reporting:**
+ Ensure accurate & timely CRMS submissions for Central Bank of Kenya (CBK) reporting and maintain a good audit trail for all the submissions.
+ Maintain accurate databases for CBK reporting and evidence all correspondence with CBK.
+ Understand & implement various CBK reporting requirements and closely work with Finance to manage reporting and compliance obligations.
**5.Strategy:**
+ Implementation of the CRMS strategy and operational delivery plan in conjunction with our partners.
+ Execution of CRMS initiatives assigned by the manager that increases efficiency, strengthens controls and positively improve the overall client experience.
+ Ensuring compliance with global risk policies and CRMS processes, procedures and programs whilst meeting local regulatory reporting requirements.
+ Embed a culture of operational excellence within the assigned portfolio to ensure a timely delivery to Citi clients and senior management.
**6.Talent:**
+ Complete training and professional development needs as identified by manager.
+ A coachable staff able to sustainably execute tasks and manage portfolio assigned in line with on-job training provided.
**7.Operations Management:**
+ Ensure efficient delivery of CRMS services in the assigned portfolio countries/entities.
+ Management of operational risk and controls by tracking and monitoring key performance indicators, adhering to service excellence principles and use of continuous process improvement techniques to identify areas of weakness and implementing corrective actions as appropriate.
+ Continuous improvement of operational performance and output including efficiency, service quality and policy compliance.
+ Regular interface with senior business and/or functional heads to review control metrics and address control issues through forums such as Branch Credit Committees.
+ Building and maintaining strong relationships, dialogue, and collaboration with key internal clients to ensure that services provided are customer centric and continually adapted to the changing needs of the business.
+ Management of internally outsourced services including governance and oversight of structured service provider management environment.
+ Building and maintaining a robust control environment across all areas of responsibility.
**8.Development Value:**
+ Develop a broad understanding of Citi's business operations and organization as well as experience Citi's diversity across the region.
+ Relationship management skills will be honed to a high degree as the role is required to engage with senior management from multiple businesses, functions and countries.
+ This role also demands and allows the incumbent to develop significant general management and leadership skills and the ability to achieve objectives through direct control, influence, and other indirect means.
+ Successful performance in this role will equip the incumbent with relevant experience and exposure for more demanding and higher profile roles within Citi.
**Knowledge/Experience**
+ Significant operational experience in credit risk management or related areas.
+ Demonstrable ability to achieve positive outcomes against rigorous objectives.
+ Demonstrated knowledge of best practices and trends in credit risk management in addition to the local regulatory environment.
+ Experience in applying strong project management discipline, governance & controls as well as change management programs and initiatives.
+ Fundamental understanding of the importance of risk controls and associated processes.
+ Attention to details.
**Qualifications**
+ Bachelor's degree with minimum second-class upper honors. At least 2 years' experience in banking or financial services industry. Experience in Credit or Operational management will be an added advantage. Understanding of local regulatory and compliance requirements in the financial industry.
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**Job Family Group:**
Risk Management
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**Job Family:**
Risk Reporting and Exposure Monitoring
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**Time Type:**
Full time
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**Most Relevant Skills**
Analytical Thinking, Constructive Debate, Data Analysis, Escalation Management, Management Reporting, Policy and Procedure, Policy and Regulation, Programming, Risk Controls and Monitors, Risk Identification and Assessment.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Systems Engineer - L1
Posted 4 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The primary responsibility of the Associate Data Centre Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
**Key responsibilities:**
+ Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
+ Functions jointly with the Implementation Engineering team to meet client requirements.
+ Action less complex configurations and installations.
+ Attend to less complex break/fix events during project lifecycle.
+ Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Basic understanding and appreciation of technical design principles and compute layers.
+ Ability to develop an understanding of fundamental project and administration processes.
+ Displays a strong learning orientation.
+ Good verbal communication skills.
+ Demonstrate a client service orientation.
+ Hands-on proactive in approach.
+ The ability to work overtime when required.
+ Some exposure to deployments for less complex tasks.
+ Relevant proficiency in following technologies - HPE, DELL, VMware, CompTIA A+.
+ Ability to develop an understanding of fundamental project and administration processes.
+ Hands-on proactive in approach.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Relevant certifications such as - HPE Proliant servers, MSA Storage; Dell PowerEdge servers; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate - DCA-ISM.
**Required experience:**
+ Some work experience in a technical implementation engineering
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Innovation Commercialisation Manager - IPS Reserve
Posted 4 days ago
Job Viewed
Job Description
**Job Title:** Innovation Commercialisation Manager - IPS Reserve
**Reports:** Innovation Sales Manager
**Level:** Associate
**About the Company:**
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
Kenya Breweries Limited (KBL) is the engine of East African Breweries Limited (EABL) - the #1 FMCG business in Kenya.
We have huge ambitions in KBL! We want to grow NSV to $1B (CAGR 8%), Operation profit at $378m (CAGR 10%) and Total Beverage Alcohol at 85% (+50%bps YoY) by the end of F'30.
**About the Function:**
Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can prosper. They help sell our iconic brands across 180 countries every year.
We're operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We'll support your learning and growth as you develop your career with us and work with people across our business to realize your fullest potential.
**Role Responsibilities**
**Key Deliverables:**
+ Develop and own the comprehensive innovation strategy for the innovation portfolio, ensuring alignment with the overall business objectives and consumer trends.
+ Lead the end-to-end commercialization and delivery of the innovation pipeline, using deep consumer, customer and market insights to drive value creation.
+ Achieve excellence in new product launches, partnering cross-functionally to implement best-in-class plans that deliver superior brand performance and customer/consumer impact.
+ Commercial performance management for innovation brands to achieve great performance and M&E against commercialization execution Key Performance Indicators.
+ Deliver Efficiency in resource management with the right Business governance and controls adherence.
**Functional Capabilities**
+ Develop winning commercial and marketing strategies that outpace the competition and drive category growth.
+ Manage the performance of the innovation portfolio post-launch, making timely interventions to maximize business impact and deliver against Annual Operating Plans.
+ Expertly navigate the P&L to optimize value creation for the business, customers and consumers at the right price points.
**Organizational Leadership**
+ Inspire and engage cross-functional teams to deliver breakthrough innovation and category expansion.
+ Demonstrate creative problem-solving skills to navigate ambiguity and ensure goals are achieved.
+ Build strong influencing capabilities to align and mobilize stakeholders at all levels
**Experience / skills required**
+ Proven track record in successful innovation or sales project management and commercialization.
+ Exceptional influencing and stakeholder management skills across diverse internal and external partners.
+ Commercially astute with experience in P&L management and value chain dynamics.
+ Thrives in fast-paced, ambiguous environments, adeptly juggling multiple priorities.
+ Demonstrated ability to foster effective relationships and collaborate.
+ Growth mindset - eager to truly shape the future of the business through the innovation pipeline.
**Flexible Working Statement:**
Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.
**Rewards & Benefits Statement**
We recognize and value performance, offering our people a highly competitive Rewards and Benefits package
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
**Worker Type :**
Regular
**Primary Location:**
KBL
**Additional Locations :**
**Job Posting Start Date :**
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (