What Jobs are available for Retail Assistant in Kenya?

• Assist the Store Manager in overseeing all daily store operations, ensuring smooth and efficient functioning.
• Drive sales performance by implementing sales strategies and motivating the sales team.
• Provide exceptional customer service, resolving customer inquiries and complaints effectively.
• Ensure store visual merchandising standards are met and maintained, creating an attractive shopping environment.
• Assist with inventory management, including receiving, stocking, and conducting regular stock takes.
• Support the training and development of new and existing sales associates.
• Maintain store cleanliness, safety, and security standards at all times.
• Assist in opening and closing procedures as required.
• Monitor sales performance and key metrics, reporting to the Store Manager.
• Contribute to creating a positive and productive team atmosphere.
• Handle cash and card transactions accurately.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent required; an Associate's or Bachelor's degree in business or a related field is a plus.
• Minimum of 3 years of experience in retail sales or a customer-facing role, with some supervisory or leadership experience preferred.
• Proven ability to drive sales and provide excellent customer service.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities, essential for remote teamwork.
• Basic understanding of retail operations, inventory management, and visual merchandising.
• Ability to work independently and as part of a team in a remote environment.
• Proficiency in basic computer applications.
• A positive attitude and a willingness to learn and grow within the retail sector.

• Assist in the development and implementation of visual merchandising plans and strategies.
• Help create engaging product displays and store layouts that align with brand guidelines and seasonal themes.
• Support the Senior Merchandiser in selecting key products for prominent display.
• Ensure all merchandising is executed to a high standard, maintaining brand consistency.
• Assist in monitoring inventory levels and communicating replenishment needs to optimize stock presentation.
• Help prepare and distribute merchandising guidelines and updates to store teams.
• Conduct store visits to ensure merchandising standards are met and provide feedback.
• Track the performance of merchandising initiatives and report on sales impact.
• Assist in organizing and maintaining visual merchandising collateral and assets.
• Stay updated on current fashion trends and competitor merchandising activities.

• Associate's or Bachelor's degree in Fashion Merchandising, Marketing, Design, or a related field.
• 0-2 years of experience in retail merchandising, visual display, or a related role.
• Strong eye for detail and a passion for fashion and visual presentation.
• Basic understanding of merchandising principles and retail operations.
• Familiarity with fashion trends and brand aesthetics.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with basic office software (e.g., Microsoft Office Suite).
• Willingness to travel occasionally to retail locations for in-store support.

• Assist the Store Manager in overseeing daily store operations.
• Provide exceptional customer service and resolve customer issues.
• Supervise and train store staff, fostering a positive work environment.
• Manage inventory, including receiving, stocking, and conducting counts.
• Implement visual merchandising standards to enhance store appeal.
• Drive sales performance and achieve store sales targets.
• Process transactions accurately and handle cash management.
• Ensure store compliance with company policies and procedures.
• Assist with opening and closing procedures.
• Maintain store cleanliness and organization.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience (2+ years) in retail operations, with some supervisory experience.
• Strong customer service and sales skills.
• Excellent communication and interpersonal abilities.
• Ability to lead and motivate a team.
• Proficiency in point-of-sale (POS) systems and basic computer skills.
• Knowledge of inventory management and visual merchandising principles.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Enthusiastic and positive attitude.

• Assist in managing the day-to-day operations of the online retail store.
• Provide exceptional customer service through various digital channels (email, chat, phone).
• Respond to customer inquiries, resolve issues, and process orders and returns efficiently.
• Monitor and manage online inventory levels, coordinating with suppliers and fulfillment centers.
• Assist in developing and implementing online merchandising strategies.
• Contribute to sales forecasting and performance analysis.
• Support the creation of marketing materials and promotions for the online store.
• Ensure the online store is well-organized, visually appealing, and user-friendly.
• Collaborate with the marketing team on digital advertising campaigns.
• Train and mentor new remote customer service representatives as needed.
• Analyze sales data and customer feedback to identify areas for improvement.
• Stay updated on e-commerce trends and best practices.
• Ensure compliance with company policies and procedures.

• Previous experience in retail management, e-commerce, or a related customer-facing role.
• Strong customer service orientation and problem-solving skills.
• Excellent communication, interpersonal, and digital etiquette skills.
• Proficiency in online retail platforms and e-commerce management software.
• Familiarity with inventory management systems and principles.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• Strong organizational skills and attention to detail.
• A proactive approach to identifying and addressing customer needs.
• Ability to adapt to a fast-paced, evolving online retail landscape.
• Passion for the retail industry and delivering excellent customer experiences.
• Basic understanding of digital marketing concepts is a plus.

We are seeking dedicated and reliable individuals to join our
Stores Team
.

Store In-Charge

Key Responsibilities:

l Oversee daily store operations and ensure smooth workflow.

l Supervise and guide store assistants.

l Manage stock receiving, storage, and issuing.

l Maintain accurate inventory records.

l Ensure cleanliness, organization, and safety within the store.

Requirements:

l Degree in Supply Chain, Logistics, Business or related field.

l At least 2 years' experience in store keeping/ warehousing.

l Strong organizational and leadership skills.

l Computer literacy and knowledge of inventory systems is an added advantage.

Store Assistant

Key Responsibilities:

l Assist in receiving, labeling and arranging stock.

l Issue items to departments and update records.

l Conduct regular stock counts and report variances.

l Maintain order and cleanliness in the store.

l Support the Store In-Charge in daily operations.

Requirements:

l Diploma in Supply Chain, Business or related field.

l 1 year experience in stores/warehouse operations preferred.

l Attention to detail and good communication skills.

l Ability to work well in a team.

Location:
 Nairobi, Kiambu Road & Nakuru Branches

Interested candidates are invited to send their CVs to

 with the subject line
"Store In-charge/ Assistant- Location"
.

Shortlisted candidates will be contacted for interviews to be held on
Friday 26
th
September 2025.

• Process online orders efficiently and accurately, ensuring timely dispatch.
• Manage inventory levels using our online system, updating stock counts and product information.
• Respond to customer inquiries via email, chat, and social media in a timely and professional manner.
• Assist with product listing and merchandising on the e-commerce platform.
• Handle returns and exchanges, coordinating with customers and logistics partners.
• Monitor online store performance and identify areas for improvement.
• Generate basic sales and inventory reports.
• Maintain a high level of product knowledge to effectively assist customers.
• Collaborate with the wider team on promotional activities and marketing campaigns.
• Ensure adherence to company policies and procedures in all tasks.

• Previous experience in a retail, e-commerce, or administrative role is beneficial.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency with computers, internet browsers, and online platforms.
• Familiarity with e-commerce software or inventory management systems is a plus.
• A keen eye for detail and a commitment to accuracy.
• Ability to work independently and manage tasks effectively in a remote setting.
• A proactive approach to problem-solving and customer service.
• A quiet workspace with a reliable internet connection is essential.
• Understanding the local retail environment, possibly relating to Malindi, Kilifi, KE , would be advantageous.

• Update and maintain product listings on the e-commerce platform, including descriptions, images, and pricing.
• Ensure product information is accurate, up-to-date, and optimized for search engines.
• Monitor inventory levels and coordinate with the warehouse team to prevent stockouts.
• Process and manage online orders, ensuring timely dispatch.
• Respond to customer inquiries via email and chat regarding orders, products, and delivery status.
• Assist in managing customer returns and exchanges.
• Conduct competitor analysis to identify market trends and opportunities.
• Generate reports on sales performance, website traffic, and customer behavior.
• Support marketing initiatives and promotions related to the e-commerce store.
• Collaborate with internal teams to resolve any e-commerce related issues.

• High school diploma or equivalent; experience in e-commerce or retail is a plus.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and online marketplaces.
• Basic understanding of digital marketing principles and SEO.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency in using spreadsheets (e.g., Microsoft Excel, Google Sheets).
• Ability to work independently and as part of a remote team.
• A keen eye for detail and commitment to accuracy.
• Must have a reliable internet connection and a suitable home workspace.

We are looking for a dynamic and talented Sales Professional to become an integral part of our team. If you have a proactive attitude and a proven track record in sales,
WE WANT YOU

Scope of work includes;

• Qualify all the incoming inquiries
• Link the prospects/leads to the distributor
• Monitor and respond promptly to all inquiries coming in
• Engage with potential customers to understand their requirements, preferences, and pain points.
• Document relevant customer information in the CRM system, including contact details, inquiry source, and specific needs.
• Assign priority levels to leads for follow-up.
• Follow up regularly with leads via calls, emails, or scheduled meetings to keep them engaged.
• Provide regular updates to the sales team regarding the status of inquiries and leads.

Deadline: 17th October 2025