220 Client Support jobs in Kenya
Remote Beauty & Wellness Coach - Client Support
00100 Abothuguchi West
KES160000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is looking for a passionate and knowledgeable Remote Beauty & Wellness Coach to provide guidance and support to their clients. This fully remote position involves helping clients achieve their personal beauty and wellness goals through personalized advice, product recommendations, and motivational coaching.
Key responsibilities include conducting one-on-one virtual consultations, developing customized wellness plans, and educating clients on skincare, nutrition, and lifestyle practices. You will be responsible for responding to client inquiries, providing ongoing support, and tracking client progress. The ideal candidate will have a background in beauty therapy, holistic wellness, nutrition, or a related field, with a minimum of 2 years of experience in a coaching or advisory role. Certification in beauty or wellness coaching is a plus. Excellent communication, empathy, and active listening skills are essential. You should be adept at building rapport with clients virtually, understanding their needs, and providing effective solutions. Familiarity with beauty and wellness products and trends is crucial. The ability to work independently, manage your schedule effectively, and utilize video conferencing tools for consultations is vital for this remote role. This is a rewarding opportunity to empower individuals to enhance their well-being and confidence, contributing positively to their lives. Our client is dedicated to promoting health and beauty and offers a supportive remote work environment.
Key responsibilities include conducting one-on-one virtual consultations, developing customized wellness plans, and educating clients on skincare, nutrition, and lifestyle practices. You will be responsible for responding to client inquiries, providing ongoing support, and tracking client progress. The ideal candidate will have a background in beauty therapy, holistic wellness, nutrition, or a related field, with a minimum of 2 years of experience in a coaching or advisory role. Certification in beauty or wellness coaching is a plus. Excellent communication, empathy, and active listening skills are essential. You should be adept at building rapport with clients virtually, understanding their needs, and providing effective solutions. Familiarity with beauty and wellness products and trends is crucial. The ability to work independently, manage your schedule effectively, and utilize video conferencing tools for consultations is vital for this remote role. This is a rewarding opportunity to empower individuals to enhance their well-being and confidence, contributing positively to their lives. Our client is dedicated to promoting health and beauty and offers a supportive remote work environment.
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0
Customer Service & Technical Support Specialist
20100 Kapsuser
KES60000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their fully remote team. In this vital role, you will be the primary point of contact for customers, providing exceptional support and resolving technical issues related to our products and services. Your goal is to ensure customer satisfaction and retention by delivering timely, accurate, and friendly assistance. This position requires excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will handle inquiries via phone, email, and chat, diagnosing issues, guiding users through troubleshooting steps, and escalating complex problems when necessary. A thorough understanding of our product suite and common technical challenges is essential. You will be responsible for documenting customer interactions, tracking issues, and providing feedback to product development teams to improve user experience and product quality. The ideal candidate will be proactive in identifying potential customer issues and offering solutions before they arise. Strong organizational skills and the ability to manage multiple inquiries simultaneously are critical for success in this remote role. If you are passionate about helping people and possess strong technical and communication skills, this is an excellent opportunity to build a rewarding career from the comfort of your home office.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support and customer service via phone, email, and chat.
- Respond to customer inquiries in a timely, accurate, and professional manner.
- Troubleshoot and resolve technical issues related to software, hardware, or services.
- Guide customers through step-by-step solutions for product usage and technical problems.
- Escalate unresolved issues to appropriate internal teams or specialists.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Maintain a high level of customer satisfaction and strive for first-contact resolution.
- Identify trends in customer issues and provide feedback to product and development teams.
- Stay up-to-date on product knowledge and support procedures.
- Contribute to the development of support documentation and knowledge base articles.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service or technical support roles.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with common software applications and troubleshooting techniques.
- Ability to work independently and as part of a remote team.
- A passion for technology and helping others.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
20100 Nyeri Town
KES45000 month
WhatJobs
Posted 3 days ago
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Job Description
We are looking for a dedicated and customer-focused Customer Service Representative to join our team, specializing in technical support. This role involves providing high-quality assistance to our users experiencing technical difficulties with our software products. You will be the first point of contact, handling inquiries via phone, email, and chat.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues efficiently and professionally.
- Troubleshoot software and hardware problems, guiding users through step-by-step solutions.
- Document all customer interactions and technical issues in our CRM system.
- Escalate complex issues to appropriate technical teams when necessary.
- Provide feedback to the product development team on common user issues and suggestions for improvement.
- Maintain a high level of customer satisfaction through excellent service delivery.
- Follow communication protocols, guidelines, and policies.
- Assist with user training and documentation where required.
- Contribute to building a knowledge base of common issues and their resolutions.
- Meet individual and team performance targets.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Previous experience in customer service or technical support is required.
- Strong understanding of common computer software and hardware.
- Excellent verbal and written communication skills.
- Patience and empathy when dealing with frustrated customers.
- Ability to multitask and manage time effectively.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Adept at problem-solving and critical thinking.
- Willingness to learn about new products and technologies.
- Ability to work effectively in a hybrid environment, balancing remote and in-office work.
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2
Remote Customer Service & Technical Support Specialist
01100 Witeithie
KES50000 Annually
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Posted today
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Job Description
Our client, a reputable company in the Customer Service & Helpdesk sector, is seeking a dedicated and technically proficient Remote Customer Service & Technical Support Specialist. This role is based virtually, serving clients from anywhere, though conceptually linked to Thika, Kiambu, KE . You will be the first point of contact for customers seeking assistance with our products and services, providing prompt, accurate, and empathetic support. Responsibilities include troubleshooting technical issues, guiding users through product functionalities, resolving inquiries via phone, email, and chat, and escalating complex problems when necessary. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer experiences in a remote setting.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a customer-focused individual to excel in a rewarding remote role, ensuring client satisfaction and technical problem resolution.
Key Responsibilities:
- Provide exceptional customer service and technical support to clients via multiple channels (phone, email, chat, ticketing system).
- Troubleshoot and diagnose technical issues related to software, hardware, or services.
- Guide customers through setup, installation, and usage of products and services.
- Respond to customer inquiries in a timely and professional manner, ensuring high levels of customer satisfaction.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical problems to higher-level support teams or relevant departments when necessary.
- Identify recurring issues and provide feedback to product development and quality assurance teams for continuous improvement.
- Maintain a deep understanding of the company's products and services to provide effective support.
- Assist in creating and updating support documentation, FAQs, and knowledge base articles.
- Adhere to service level agreements (SLAs) and performance metrics.
- Contribute to a positive and collaborative remote team environment.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common technical issues and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- High school diploma or equivalent required; technical certifications or an Associate's/Bachelor's degree are a plus.
- Ability to work independently and as part of a remote team.
- Fast learner with a willingness to continuously update knowledge about products and services.
- A positive and resilient attitude.
This is an excellent opportunity for a customer-focused individual to excel in a rewarding remote role, ensuring client satisfaction and technical problem resolution.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Service Representative - Technical Support
70100 Garissa, North Eastern
KES75000 Annually
WhatJobs
Posted 3 days ago
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Job Description
We are seeking a friendly, patient, and technically adept Customer Service Representative to provide exceptional remote technical support. This is a fully remote position, allowing you to assist customers from the comfort of your home. As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibility will be to troubleshoot technical issues, provide solutions, and ensure a positive customer experience. You will handle inquiries via phone, email, and chat, addressing customer concerns with professionalism and efficiency. This role requires a strong ability to listen, empathize, and clearly communicate technical information to users of varying technical backgrounds. You will be trained on our product suite and support systems to effectively diagnose and resolve common problems. Escalating complex issues to senior support staff when necessary will also be a part of your role. The ideal candidate is a problem-solver with excellent communication and interpersonal skills, who thrives in a customer-facing environment. A positive attitude, patience, and a commitment to customer satisfaction are essential. This remote position offers a supportive team environment and opportunities for growth within the customer service and technical support field. You will play a crucial role in maintaining customer loyalty and satisfaction through your dedicated support efforts.
Responsibilities:
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve customer issues with products and services.
- Document customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Escalate complex technical issues to appropriate teams.
- Maintain a high level of customer satisfaction.
- Adhere to company support policies and procedures.
- Proven customer service or technical support experience.
- Strong communication and active listening skills.
- Excellent problem-solving and troubleshooting abilities.
- Familiarity with CRM software and helpdesk systems.
- Ability to explain technical information clearly.
- Patient, empathetic, and customer-focused.
- Ability to work independently in a remote setting.
- High school diploma or equivalent required.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service & Technical Support Specialist
50300 Homa Bay
KES65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a friendly, empathetic, and technically proficient Remote Customer Service & Technical Support Specialist to join their dedicated support team. This is a fully remote position, providing essential assistance to customers via multiple communication channels. You will be the primary point of contact for customers, addressing inquiries, troubleshooting technical issues, and ensuring a positive customer experience. Your ability to communicate clearly and solve problems efficiently is paramount.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, chat, and ticketing systems.
- Provide technical support for products and services, guiding customers through troubleshooting steps.
- Diagnose and resolve common technical problems related to software, hardware, or account issues.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Educate customers on product features, benefits, and best practices.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and report trends in customer issues to improve product and service quality.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Achieve and maintain high levels of customer satisfaction.
- Adhere to established service level agreements (SLAs) and quality standards.
- Proactively identify opportunities to enhance the customer experience.
- Gather customer feedback and relay it to product development teams.
- Stay up-to-date with product knowledge and company policies.
- Collaborate with team members to share knowledge and best practices.
- Handle customer complaints with professionalism and empathy.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or technical support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Patience and empathy in dealing with customers.
- Strong organizational and time management skills.
- Ability to work independently and manage workload in a remote environment.
- Fast learner and adaptable to new technologies and processes.
- Experience with troubleshooting common software and hardware issues.
- Familiarity with helpdesk software.
- Positive attitude and a genuine desire to help customers.
- Comfortable working with multiple digital communication tools.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service & Technical Support Engineer - Remote
50100 Abothuguchi West
KES1600000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Service & Technical Support Engineer to join their fully remote support team. This role is critical for ensuring outstanding customer satisfaction by providing expert technical assistance and resolving complex issues for their product users. You will be responsible for diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating issues when necessary, all while working from your home office. The ideal candidate possesses strong technical acumen, exceptional problem-solving skills, and a profound commitment to delivering a superior customer experience.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for product-related issues via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex technical problems efficiently and effectively.
- Guide customers through step-by-step solutions for hardware and software issues.
- Maintain detailed records of customer interactions, issues, and resolutions in the ticketing system.
- Identify and report trends in customer issues to the product development and engineering teams.
- Develop and update knowledge base articles, FAQs, and user guides to empower customers and internal support staff.
- Escalate unresolved issues to appropriate senior technical staff or development teams with comprehensive documentation.
- Contribute to the continuous improvement of customer support processes and tools.
- Train and mentor junior support engineers, sharing technical expertise and best practices.
- Ensure a high level of customer satisfaction by providing prompt, professional, and courteous service.
- Proactively identify opportunities to improve the customer experience and product usability.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, customer service, or a similar customer-facing role, preferably in a software or hardware company.
- Proven ability to diagnose and resolve complex technical issues across various platforms.
- Strong understanding of operating systems, networking concepts, and common software applications.
- Excellent communication, interpersonal, and active listening skills.
- Demonstrated ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving, analytical, and critical thinking abilities.
- Ability to work independently, manage time effectively, and handle stressful situations with composure in a remote environment.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential.
- Proficiency in remote support tools and technologies.
- Customer-centric mindset with a passion for helping others.
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6
Lead Technical Support Engineer - Customer Service & Helpdesk
60200 Meru , Eastern
KES180000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for a highly skilled and experienced Lead Technical Support Engineer to manage their customer service and helpdesk operations in a fully remote capacity. This role is critical in ensuring timely and effective resolution of technical issues for our diverse customer base. You will lead a team of technical support specialists, providing guidance, training, and performance management. Responsibilities include overseeing ticket management systems, analyzing support trends, and implementing strategies to improve first-contact resolution rates and customer satisfaction. The ideal candidate will possess a deep understanding of IT systems, software applications, and troubleshooting methodologies. Proven experience in a leadership role within technical support or a helpdesk environment is essential. Strong communication skills, both written and verbal, are crucial for interacting with customers and team members. This is a remote-first position, requiring excellent organizational skills, self-discipline, and the ability to manage a team effectively from a distance. You must be proficient in utilizing remote support tools and collaborating virtually. Responsibilities extend to developing and maintaining support documentation, knowledge bases, and training materials for both support staff and end-users. You will also be involved in escalations, handling complex technical problems, and ensuring timely resolution. The successful candidate will demonstrate a customer-centric approach, a passion for problem-solving, and the ability to remain calm and effective under pressure. Your leadership will be key in fostering a positive and productive support team culture. This position offers the flexibility to work from any location, contributing to exceptional customer experiences. We are seeking an individual who can drive continuous improvement in support processes and enhance the overall technical support function. Your technical expertise and leadership will be invaluable in maintaining high levels of customer satisfaction and loyalty. This is a challenging and rewarding opportunity for a dedicated technical support professional.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
50100 Kakamega, Western
KES70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a rapidly growing technology firm seeking a dedicated and highly proficient Technical Support Specialist to join their fully remote customer service department. In this critical role, you will be the first point of contact for clients experiencing technical difficulties with our software products and services. Your primary responsibility will be to provide timely, accurate, and empathetic technical assistance via phone, email, and chat. This involves diagnosing and troubleshooting a wide range of hardware and software issues, guiding users through step-by-step solutions, and ensuring a positive customer experience even in challenging situations. You will be expected to meticulously document all customer interactions, technical issues, and resolutions in our CRM system, contributing to a comprehensive knowledge base. Proactive problem-solving and the ability to identify recurring issues and suggest improvements to product functionality or support processes are highly valued. You will collaborate closely with development and product management teams to escalate complex issues, provide feedback on user experience, and contribute to the overall improvement of our offerings. A strong understanding of common operating systems (Windows, macOS, Linux), networking concepts, and common software applications is essential. Experience with cloud-based services and ticketing systems is a must. The ideal candidate possesses exceptional communication skills, both written and verbal, with the ability to explain technical information clearly to non-technical users. Patience, a customer-centric approach, and a genuine desire to help people resolve their issues are paramount. While this role is fully remote, you must demonstrate the ability to work independently, manage your time effectively, and maintain a professional and productive work environment from your home office. A background in IT support, computer science, or a related technical field, with at least 2 years of experience in a customer-facing technical support role, is required. Certifications such as CompTIA A+ or Network+ are a plus. This is an excellent opportunity to be part of a supportive and innovative team, making a real difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
60100 Garissa, North Eastern
KES85000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. In this role, you will be the primary point of contact for customers experiencing technical issues with our client's software and hardware products. You will diagnose, troubleshoot, and resolve problems efficiently, ensuring high levels of customer satisfaction. This position requires excellent communication skills, a patient demeanor, and a strong understanding of IT systems and common technical challenges.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues reported by users.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to senior support staff or appropriate technical teams when necessary.
- Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system.
- Maintain a knowledge base of common issues and their solutions.
- Assist with the installation, configuration, and maintenance of computer systems and peripherals.
- Proactively identify trends in customer issues and provide feedback to the development team for product improvement.
- Educate users on product features and best practices to prevent future issues.
- Ensure all customer interactions are handled professionally and empathetically.
- Participate in team meetings and training sessions to stay updated on product knowledge and support procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
- Experience with remote desktop support tools.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Patience and a positive attitude when dealing with frustrated customers.
- Ability to work effectively both independently and as part of a team.
- Familiarity with ITIL best practices is a plus.
This advertiser has chosen not to accept applicants from your region.
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