What Jobs are available for Insurance Broker in Kenya?

• Identify and pursue new business opportunities within the commercial sector.
• Develop and maintain strong relationships with existing and prospective clients.
• Assess client's insurance needs and recommend appropriate coverage.
• Source and negotiate terms with insurance carriers to secure competitive quotes.
• Prepare and present insurance proposals to clients.
• Manage client accounts and ensure renewal business.
• Stay informed about market developments and insurance product innovations.
• Collaborate with underwriters and other internal teams.
• Adhere to all ethical standards and regulatory requirements.
• Achieve and exceed sales targets and objectives.

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• Minimum of 5 years of experience as a Commercial Insurance Broker.
• Proven track record of successful sales and client relationship management.
• In-depth knowledge of various commercial insurance lines (e.g., General Liability, Property, Workers' Compensation).
• Excellent negotiation, communication, and presentation skills.
• Proficiency in CRM software and other sales enablement tools.
• Ability to work independently and manage time effectively in a remote environment.
• Valid insurance broker license.
• Strong business acumen and understanding of commercial operations.
• Self-motivated with a results-oriented mindset.

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa. 

Inkomoko has 750+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

REQUEST FOR PROPOSAL (RFP): PROVISION OF MEDICAL INSURANCE COVER

Inkomoko Limited invites your firm to submit proposals from reputable and licensed Insurance Underwriters for the provision of comprehensive medical insurance coverage for our staff and their eligible dependents for a fully insured scheme.

1. Scope of Coverage

The required medical insurance cover should include, but not be limited to, the following benefits:

• Inpatient Cover
• Outpatient Cover
• Dental Cover
• Optical Cover
• Maternity Cover
• Chronic Illnesses Cover
• Wellness Checkups / Preventive Care

2. Staff Details

Insurance Category & Count ( Total Count - 262)

• M - 94
• M+1 - 41
• M+2 - 43
• M+3 - 40
• M+4 - 21
• M+5 - 15
• M+6 - 4
• M+7 -3
• M+8 - 1

3. Proposal Requirements

Your proposal should clearly outline:

1. Benefit Schedule – detailed benefits for each coverage category, including exclusions, waiting periods, and sub-limits where applicable.
2. Premium Costs – itemized quotation per category of cover, inclusive of applicable taxes.
3. Provider Network – list of hospitals, clinics, dental and optical providers, maternity facilities, and wellness centers within your network (local and international where applicable).
4. Claims Administration Process – including turnaround time for reimbursement and pre-authorization requirements.
5. Value-Added Services – wellness programs, health talks, digital claim platforms, or telemedicine services.
6. References – at least two organizations that are currently being serviced with similar coverage.
7. Summary of Underwriters' Proposals – a consolidated comparison highlighting key benefits, premiums, exclusions, and value-added services, presented in the table format below.

Summary Table FormatPlease provide a summary of 6 providers in a table format for the below categories.

Category

Inpatient Limit

Outpatient Limit

Dental Cover

Optical Cover

Chronic Illness Cover

Wellness Checkups

Exclusions / Limitations

Premium (Annual)

Provider Network Reach

Other Services

4. Evaluation Criteria

Proposals will be evaluated based on:

• Scope and adequacy of benefits.
• Competitiveness of premiums.
• Strength and reputation of the underwriter.
• Network coverage and accessibility.
• Efficiency of claims administration.
• Value-added services.
• Quality of the broker's summary and analysis of underwriters' proposals.

5. Submission Guidelines

• Proposals should be submitted in soft copy to no later than Friday, 24th October 2025 at 5:00pm.
• For questions or clarifications, please reach us on

6. Confidentiality

All information provided in response to this RFP will be treated as strictly confidential and used solely for the purpose of evaluation.

We appreciate your participation in this process and look forward to receiving the proposals.

Company:

Waumini Insurance Brokers Ltd.

Location:

Waumini House, Westlands

About Us:

We are a leading insurance broking firm committed to delivering exceptional customer service and tailored risk solutions to our clients. We pride ourselves on professionalism, integrity, and excellence. To strengthen our team, we are seeking an experienced and results-driven
Claims Manager
to oversee and coordinate our claims operations.

Key Responsibilities:

• Lead and manage the claims function to ensure efficient, fair, and timely processing of all claims.
• Act as the main liaison between clients, insurers, and other stakeholders throughout the claims process.
• Review and assess claims documentation to ensure compliance with policy terms and regulatory requirements.
• Negotiate settlements with insurers on behalf of clients to achieve favorable outcomes.
• Develop and implement claims management procedures, policies, and service standards.
• Provide technical guidance and mentorship to the claims team.
• Prepare regular claims reports and analysis for management and clients.
• Handle complex and disputed claims with professionalism and tact.
• Ensure compliance with all regulatory and legal requirements related to claims handling.

Qualifications & Experience:

• Bachelor's degree in Insurance, Risk Management, Business, Law, or Business related field.
• Professional qualifications such as ACII/ACIIK or equivalent will be an added advantage.
• Minimum of
  years' experience in claims management
  , preferably within an insurance broking or underwriting environment.

Personal Attributes
:

• Strong negotiation, analytical, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proven leadership and people management skills.
• High level of integrity, professionalism, and client service orientation.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and dynamic work environment.

How to Apply:

Interested candidates should submit their CV and a cover letter to

Managing Director

Waumini Insurance Brokers Ltd.

P.O. Box

WESTLANDS

Deadline to apply by
30th September 2025
.

Please indicate
"Claims Manager Application"
in the subject line.

Role Description

This is a full-time on-site role located in Nairobi, Kenya for the Head of Compensation Benefits - Health, Life & Pension Insurance at COMPLETE SOLUTIONS INSURANCE BROKERS LTD (KENYA). The role involves overseeing and managing compensation and employee benefits programs, including health, life, and pension insurance. The Head of Compensation Benefits will be responsible for client relations, developing and evaluating compensation structures, administering benefits programs, and ensuring compliance with regulatory requirements. The role includes leading a team, performing market analysis, and creating strategies to attract and retain employees through competitive compensation and benefits packages.

Qualifications

• At least 5 years of experience in a similar role
• Benefits Administration, Employee Benefits, and Compensation & Benefits skills
• Expertise in Compensation Management
• Strong Analytical Skills
• Excellent leadership and team management skills
• In-depth understanding of regulatory requirements related to compensation and benefits
• Bachelor's degree
• Excellent written, presentation and verbal communication skills

Please send your CV's to

Company Description

Hillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional quality services, ensuring utmost customer satisfaction, and providing excellent value for our clients' investments.

Role Description

This is a full-time on-site role for a Customer Service Officer, located in Nairobi County, Kenya. The Customer Service Officer will be responsible for managing customer inquiries, manage front office/reception, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves daily interaction with clients to address their needs, resolving any issues, and maintaining positive relationships to ensure a high level of customer service.

Qualifications and responsibilities

• Interpersonal Skills and Customer Support skills
• Customer Satisfaction, Customer Service, and Customer Experience skills
• Strong communication and problem-solving abilities
• Ability to work effectively in a team and manage multiple tasks simultaneously
• Proficiency in using customer service software and tools
• Relevant experience in the financial services industry is a plus
• Bachelor's degree in Business or related field

Company Description

We suggest you enter details here.

Role Description

This is a full-time hybrid role for a Medical Insurance Assistant located in Mkomani ward, with some work from home acceptable. The Medical Insurance Assistant will be responsible for handling customer service inquiries, timely insurance quodations, analysis of insurer quotations, maintaining accurate records, and coordinating with insurance companies. The role requires excellent communication skills and a detailed understanding of the insurance industry.

Qualifications

• Insurance and Insurance Brokerage skills
• Strong Communication and Customer Service skills
• Good understanding of Insurance
• Excellent organizational and multitasking abilities
• Ability to work independently and in a team environment
• Previous experience in a similar role is advantageous
• Bachelor's degree in Finance, Business Administration, or related field is preferred
• Dip CII or Dip IIK

• Lead requirements gathering sessions with diverse stakeholder groups across the financial services industry.
• Analyze and document current state business processes and identify areas for improvement.
• Define and document future state processes, functional specifications, user stories, and use cases.
• Collaborate with development and testing teams to ensure clear understanding and accurate implementation of requirements.
• Facilitate user acceptance testing (UAT) and support solution validation.
• Develop and maintain project documentation, including business requirement documents (BRDs), functional design documents (FDDs), and process flows.
• Identify and manage project risks and issues related to business analysis.
• Provide guidance and mentorship to junior business analysts.
• Stay current with industry trends, regulatory changes, and technological advancements impacting the financial services sector.

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field. A Master's degree is a plus.
• Minimum of 6 years of experience as a Business Analyst, with a strong focus on the financial services sector (banking, insurance, capital markets).
• Proven experience in eliciting and documenting complex business requirements for IT projects.
• Solid understanding of financial products, services, and regulatory environments (e.g., KYC, AML, Basel).
• Proficiency in business process modeling tools and techniques (e.g., BPMN).
• Excellent analytical, critical thinking, and problem-solving skills.
• Exceptional communication, facilitation, and interpersonal skills for effective stakeholder engagement in a remote setting.
• Experience working in an Agile/Scrum environment is highly desirable.

• Gathering, analyzing, and documenting business requirements from stakeholders across various departments.
• Translating business needs into detailed functional and non-functional specifications for technology solutions.
• Creating process flows, use cases, and user stories to clearly define system behavior and user interactions.
• Facilitating workshops and meetings with stakeholders to elicit requirements and validate proposed solutions.
• Collaborating closely with project managers, developers, QA testers, and designers throughout the project lifecycle.
• Performing gap analysis to identify areas where current systems or processes do not meet business objectives.
• Developing test cases and supporting User Acceptance Testing (UAT) to ensure delivered solutions meet requirements.
• Providing subject matter expertise on business processes within the financial services domain.
• Contributing to the development of business cases and project proposals.
• Identifying opportunities for process improvement and recommending solutions to enhance efficiency and effectiveness.
• Staying abreast of industry trends, regulatory changes, and technological advancements in financial services.