Explore numerous customer service job opportunities. Customer service roles are available across various sectors, focusing on communication, problem-solving, and 146 Customer Service jobs in Kenya
Customer Service Representative
40102 Kisumu
KES40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Service Representatives to join their team. This hybrid role offers the flexibility of working both from home and in the office, providing a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges according to company policies.
- Educate customers on product features and benefits.
- Maintain customer records by updating
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Portuguese
Nairobi, Nairobi
The Cigna Group
Posted 19 days ago
Job Viewed
Job Description
**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Portuguese
Nairobi, Nairobi
The Cigna Group
Posted 19 days ago
Job Viewed
Job Description
**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Embu
60100 Garissa, North Eastern
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Service Representative to join their team in Embu, Embu, KE . This position offers a hybrid work arrangement, allowing for a balance between in-office and remote work. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.
Key responsibilities include responding to customer calls, emails, and chat messages in a timely and professional manner. You will provide information about products and services, assist with order processing, track shipments, and troubleshoot customer concerns. This role requires maintaining accurate customer records in the CRM system and escalating complex issues to the appropriate departments. You will also gather customer feedback to help improve services and contribute to team goals.
The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach. Previous experience in customer service or a related field is preferred. Proficiency in using customer service software and basic computer applications is necessary. You should be able to work effectively both independently and as part of a team, adapting to a hybrid work environment.
Qualifications:
Key responsibilities include responding to customer calls, emails, and chat messages in a timely and professional manner. You will provide information about products and services, assist with order processing, track shipments, and troubleshoot customer concerns. This role requires maintaining accurate customer records in the CRM system and escalating complex issues to the appropriate departments. You will also gather customer feedback to help improve services and contribute to team goals.
The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach. Previous experience in customer service or a related field is preferred. Proficiency in using customer service software and basic computer applications is necessary. You should be able to work effectively both independently and as part of a team, adapting to a hybrid work environment.
Qualifications:
- High school diploma or equivalent.
- 1-2 years of experience in a customer service role.
- Excellent verbal and written communication skills.
- Proficiency in CRM systems and Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Must be adaptable to a hybrid work schedule.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Service Representative
20115 Nyeri Town
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a dedicated and articulate Remote Customer Service Representative to join our dynamic, fully remote team. In this pivotal role, you will be the primary point of contact for our customers, addressing inquiries, resolving issues, and providing exceptional support across various communication channels, including phone, email, and live chat. Your primary responsibility will be to ensure a positive customer experience by offering personalized solutions and maintaining a high level of professionalism and efficiency. You will manage a caseload of customer interactions, meticulously documenting each interaction in our CRM system to track progress and identify trends. This role requires a proactive approach to problem-solving and a commitment to understanding and meeting customer needs. You will collaborate with internal departments to escalate complex issues and provide feedback for service improvements. Key duties include guiding customers through product features, troubleshooting technical difficulties, processing orders or returns, and keeping customer records up-to-date. A significant part of your role will involve active listening to understand customer concerns and offering empathetic and effective responses. You will also be responsible for identifying opportunities to upsell or cross-sell relevant products or services where appropriate, contributing to overall business growth. Continuous learning about our product offerings and company policies is essential to providing accurate and timely information. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to manage time effectively in a remote work environment. We are committed to fostering a supportive and collaborative remote culture, providing all the necessary tools and resources for your success. This role is based in **Nyeri, Nyeri, KE**, though it is a fully remote position, allowing you to work from the comfort of your home.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service Representative
01001 Ruiru, Central
KES40000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a growing retail business, is seeking a dedicated and customer-focused Remote Customer Service Representative to join their virtual support team. This fully remote position allows you to provide excellent assistance to customers from the comfort of your home. You will be the primary point of contact for customer inquiries, issues, and feedback, ensuring a positive customer experience across all touchpoints. Your responsibilities include responding to customer queries via phone, email, and chat in a timely and professional manner, resolving customer complaints and concerns effectively, processing orders and returns, and providing product information. You will also maintain accurate customer records and contribute to improving customer service processes.
The ideal candidate will possess outstanding communication and interpersonal skills, with a friendly and empathetic demeanor. Previous experience in customer service, particularly in a retail environment, is highly preferred. Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism are essential. You should be proficient in using customer service software and have a good understanding of retail products and services. As this is a remote role, you must be self-disciplined, highly organized, and capable of working independently with minimal supervision. A reliable internet connection and a quiet workspace are mandatory. You will need to be tech-savvy and adaptable to new systems and procedures. We are looking for individuals who are committed to providing exceptional service, are team players, and are eager to contribute to customer satisfaction and loyalty. This is a fantastic opportunity to build a career in customer support within the retail sector, offering the flexibility and convenience of a remote work setup.
The ideal candidate will possess outstanding communication and interpersonal skills, with a friendly and empathetic demeanor. Previous experience in customer service, particularly in a retail environment, is highly preferred. Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism are essential. You should be proficient in using customer service software and have a good understanding of retail products and services. As this is a remote role, you must be self-disciplined, highly organized, and capable of working independently with minimal supervision. A reliable internet connection and a quiet workspace are mandatory. You will need to be tech-savvy and adaptable to new systems and procedures. We are looking for individuals who are committed to providing exceptional service, are team players, and are eager to contribute to customer satisfaction and loyalty. This is a fantastic opportunity to build a career in customer support within the retail sector, offering the flexibility and convenience of a remote work setup.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Portuguese Speaking
Nairobi, Nairobi
The Cigna Group
Posted 10 days ago
Job Viewed
Job Description
**What are your main responsibilities?**
+ You are responsible for the client communication for designated
+ You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
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6
Spanish Speaking Customer Service Representative
Nairobi, Nairobi
The Cigna Group
Posted 19 days ago
Job Viewed
Job Description
International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Representative - Remote
00100 Abothuguchi West
KES60000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Representative to join their globally distributed, fully remote support team. This role is pivotal in providing exceptional customer service, resolving inquiries efficiently, and ensuring customer satisfaction. You will handle complex customer issues, provide guidance and support, and contribute to improving customer service processes. The ideal candidate will have excellent communication skills, a patient and empathetic demeanor, and a strong ability to troubleshoot and resolve problems effectively. You should be adept at using various communication channels, including phone, email, and chat.
Key Responsibilities:
Qualifications:
This is a fully remote position, allowing you to work from anywhere. Our client is dedicated to building a supportive and collaborative remote team culture. If you are passionate about customer service and thrive in a remote environment, this is an excellent opportunity for you. Join us in delivering outstanding support to our valued customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat channels in a timely and professional manner.
- Provide detailed product and service information, guiding customers through solutions.
- Troubleshoot and diagnose customer problems, escalating complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Identify and communicate trends in customer inquiries and feedback to the management team.
- Assist in training and mentoring new customer service representatives.
- Proactively identify opportunities to enhance the customer experience.
- Ensure adherence to company policies and customer service standards.
- Contribute to team goals and objectives, aiming for high customer satisfaction ratings.
- Handle customer complaints and work towards satisfactory resolutions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is preferred.
- Minimum of 3 years of experience in a customer service or support role, with at least 1 year in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in customer relationship management (CRM) software and helpdesk systems.
- Ability to remain calm and professional under pressure.
- Self-motivated and able to work independently in a remote setting.
- Strong typing skills and familiarity with customer service software.
- Demonstrated ability to handle complex customer issues and provide effective solutions.
This is a fully remote position, allowing you to work from anywhere. Our client is dedicated to building a supportive and collaborative remote team culture. If you are passionate about customer service and thrive in a remote environment, this is an excellent opportunity for you. Join us in delivering outstanding support to our valued customers.
This advertiser has chosen not to accept applicants from your region.
8