1,328 Customer Service Software jobs in Kenya
Director of Customer Relations
Posted today
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Job Description
Overview
As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential power provider clients in the west. You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction.
Please Note
- Position requires a high degree of travel**
Responsibilities
Customer Relationship Management:
- Build and maintain strong relationships with key decision-makers at power providers.
- Proactively identify customer needs and anticipate potential challenges.
- Deliver exceptional customer service and exceed customer expectations.
- Resolve customer issues and complaints promptly and effectively.
Business Development
- Identify and pursue new business opportunities within the assigned region.
- Develop and execute strategic plans to grow the customer base and increase revenue.
- Collaborate with the sales team to generate leads and close deals.
Industry Knowledge
- Stay up-to-date on industry trends and regulatory changes.
- Identify opportunities for innovation and improvement.
- Represent the company at industry events and conferences.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or a related field.
- 5+ years of experience in the power industry.
- Strong understanding of the power industry, including technology, regulations, and market dynamics.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication and interpersonal skills.
- Strong leadership and problem-solving skills.
- Ability to travel within the assigned region.
If you are a passionate and results-oriented individual with a strong customer focus, we encourage you to apply.
Compensation And Benefits
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.
The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).
EEO
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status."
Remote Hospitality Customer Relations Specialist
Posted 15 days ago
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Job Description
The ideal candidate will possess outstanding communication and problem-solving skills, coupled with a genuine desire to help others. A strong understanding of the hospitality sector, including knowledge of booking systems, accommodation services, and travel trends, is highly desirable. You must be proficient in using customer relationship management (CRM) software and other relevant communication tools. The ability to remain calm and professional under pressure, even in challenging situations, is essential. This role requires excellent organizational skills to manage a high volume of inquiries and maintain detailed records of customer interactions. If you are a service-oriented professional with a flair for hospitality and thrive in a remote work environment, this is a fantastic opportunity to contribute to a renowned brand and make a real difference to the guest experience for patrons of establishments in and around **Machakos, Machakos, KE**.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, and chat.
- Resolve customer issues and complaints effectively and efficiently.
- Provide information about services, amenities, and booking procedures.
- Maintain accurate records of customer interactions and transactions.
- Gather customer feedback and identify areas for service improvement.
- Escalate complex issues to relevant departments when necessary.
- Proactively engage with customers to ensure a positive experience.
- Assist with managing online reviews and social media engagement.
- Stay updated on industry trends and company offerings.
- Proven experience in customer service, preferably within the hospitality industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and customer support tools.
- Ability to multitask and manage time effectively in a remote setting.
- High level of professionalism and empathy.
- Knowledge of the hospitality sector is a strong advantage.
- Adaptable and able to work independently.
Technical Support Representative
Posted today
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Job Description
Overview
Influx is a growing and profitable startup that delivers on-demand, 24/7 customer support to high-performing tech companies and global brands. Headquartered in Australia and powered by a team of 1000+ professionals worldwide, we pride ourselves on delivering fast, flexible, and scalable support that meets our clients' exacting standards - every day of the year.
We are currently seeking a highly motivated Support Agent to join our team for a new client project in the e-commerce sector. This is an exciting opportunity to work with a dynamic and innovative brand, providing technical assistance and ensuring a seamless customer experience.
About the role
As a Technical Support Agent, you will be the first point of contact for customers, troubleshooting a wide range of complex issues that arise in online commerce. You'll be working on a unique blend of customer service and light technical tasks to ensure smooth operations for our clients.
In this role, you will:
- Respond to customer inquiries via email, chat, and other communication channels.
- Troubleshoot and resolve a wide range of issues which on the "hard" end of the spectrum involve debugging APIs and web platforms ("stripe", "shopify" and so on)
- Log and manage support tickets with a high degree of conscientiousness and attention to detail.
- Maintain a clear understanding of the client's business and operating model (e.g., e-commerce, shipping systems) to effectively address issues.
- Collaborate with internal teams to escalate complex issues as needed.
What You'll Need
Technical Competencies:
- Proven experience understanding and troubleshooting complex problems and systems
- Familiarity with using
Postman for API troubleshooting
is a plus. - Ability to
read log files
and
basic scripting knowledge
is an advantage. - Basic
SQL skills
are also a nice-to-have.
Soft Skills:
- Excellent English communication (spoken and written)
- Ability to simplify technical explanations
- Patience, empathy, and active listening
- Problem-solving
- Leadership capabilities are a plus.
- We're looking for bright, quick learners with a strong working memory
Work Environment and Setup:
- Reliable and fast internet connection (30 Mbps minimum).
- A quiet and distraction-free workspace.
- Desktop/laptop with 8GB RAM minimum.
What we offer
- Work from home (WFH) arrangement.
- A supportive, collaborative, and high-performance environment at work that supports a life outside work.
- A set of international clients with high standards of excellence.
- An international team.
- Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.
- Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.
Employment type:
Full-time only, 44 hours per week.
How We Operate / Our Values:
- Treat others as you would like to be treated
- Do what you say you're going to do. Show, don't tell
- Prioritize the listener
- Truth seeking
If this sounds interesting to you, join us by clicking on Apply
IMPORTANT NOTES:
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with @
Technical Support Analyst
Posted today
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Job Description
This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The O
pportunity
Hybrid role that requires working 3 days a week in the office, situated at Newton Aycliffe, UK. The site has parking and is easily accessible from public transport.
As a Technical Support Analyst at Worldline Rail Operations, you will play a critical role in supporting multiple customers in the rail industry using our range of cutting-edge products. Our technology is specifically designed to address the persistent challenges faced in the day-to-day running of railways, enabling smooth and efficient train services throughout the UK.
As an organized, innovative, and process-driven colleague, you will work alongside your peers to provide top-notch technical support to our customers. If you're looking for an exciting opportunity to apply your technical expertise in a dynamic and challenging environment, then Worldline Rail Operations is the perfect fit for you.
Day-to-Day Responsibilities
- Providing 3rd Line Technical support and assistance to customers.
- Working on the ticketing system Service Now
- Supporting customers remotely, providing functional advice and helping to diagnose system faults.
- Preparing release notes for system releases
Responding to customer incidents including:
Investigating and reproducing reported problems
- Updating tickets with progress
- Directly liaising with customers to gain a clearer understanding of problems
Liaising with colleagues in other teams where necessary
Provide functional and technical support to external and internal customers within Rail Operations.
- Conducting ad-hoc site visits to customers when required.
- Produce accurate functional specifications for use by Technical Support team and offshore colleagues.
- Ad hoc training to customers' staff on products.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- You are confident when speaking with customers.
- Able to establish a good rapport with a range of business and technical colleagues.
- Able to work independently or as part of a team, depending on the nature of the task in hand.
- Demonstrate a commitment to continuous improvement and self-development.
- Demonstrate a commitment to supporting the principles of Great Place to Work – promoting Trust (in management), Pride (in work) & Respect (for colleagues)
- You are fully computer literate with MS Suite and have a basic understanding of development skills.
- Good problem solving/investigative skills
- Good customer-facing skills, including verbal & written communication skills.
- You are fully computer literate with MS Suite and have a basic understanding of development skills.
- Able to create and run SQL
- Demonstrate adherence to following processes/plans.
- Creation, review & update of documentation .
- Able to create accurate & complete functional specifications from problem records and discussions with customers.
Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Have 25 days holiday + bank holidays
- Have employee private medical cover, access to a virtual GP service
- Access to discounts and cash backs on shopping
- Purchase a range of flexible benefits through salary sacrifice
- Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
- Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
- Have Pension – the company will match contributions up to 10%
Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Technical Support Engineer
Posted today
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Job Description
Responsibility:
1、Mainly responsible for technical support of photovoltaic products for villas and microgrids
2、Understanding customer requirements and providing comprehensive pre-sales technical support.
3、Collaborating with the sales team during client negotiations to address technical queries.
4、Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary.
5、Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.
6、Promptly addressing technical quality issues raised in customer complaints.
7、Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary.
8、Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.
Qualifications:
1、At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
2、Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.
3、Have experience in technical support for the photovoltaic industry
Technical Support Engineer
Posted today
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Job Description
CUSTOMER SERVICES TEAM – SUPPORT ENGINEER:
With Acsys International, the Support Engineer will be expected to perform all the below mentioned support activities which falls under our scope, to the Customers located globally. Customer Relationship Management, Pre-Sales Support, Customer Training & Implementations, Incident Management, Hardware RMA.
CORE RESPONSIBILITIES: Serves customers by providing product and service information; resolving product and service problems.
CUSTOMER SERVICE REPRESENTATIVE SKILLS AND QUALIFICATIONS:
•Minimum of bachelor's degree or Diploma or Equivalent Technical Qualification or Certification
•Customer Handling Skills (Exposure in handling International Customers)
•Excellent Communication Skills (Oral & Written)
•Intermediate Hardware, Software & Networking knowledge
•Strong Interpersonal Skills & Exposure to working across multi-cultural workforce
•Flexible to work in shifts (24/7) environment, Quick Learner
•Quality Focus, Problem Solving Skills, Market Knowledge
•Documentation Skills, Listening Skills, Email / Chat etiquettes
•Analyzing Information, Go in to the details, Logical Troubleshooting Skills, Multi-tasking
•Flexible to travel frequently Domestic / Internationa
l
•Good to have - a valid passport
CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES:
•Incident Management Ticketing Process – Taking Ownership of issues end to end and maintaining theconfidentiality of the Customer Information and recording every bit of information on the CRM
•Resolve customers issues with respect to Product, Software, Hardware, Replacement or Enquiry
•Drill down and identify the root cause of the issue and accurate reporting of the same to other departments
•Provide best possible solution to the customers and expediting speedy resolution to the customers
•Suggesting any Sales Leads / Opportunities with the Customers to the Sales Team
•Prepare product or service reports by collecting and analysing customer provided information and passing it on therelevant teams internally
•Contribute to team effort by accomplishing related results as needed
•Generate sales leads and maintain a good rapport with the POCs, build sustainable relationships of trust throughopen and interactive communication
•Go the extra mile to engage customers
•Weekly, Monthly submission or reports / timesheets submission on time
•Ownership of Cases lying in your bin, regular follow ups and feedbacks to the internal teams.
Technical Support Specialist
Posted today
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Job Description
Job Title: Technical Support Intern
Job Overview:
We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.
**Responsibilities:**
1. **Customer Support:**
* Provide prompt and effective technical support to customers via phone, email, or chat.
* Diagnose and troubleshoot technical issues related to software or network connectivity.
2. **Issue Resolution:**
* Investigate and analyze technical problems, identifying root causes and implementing solutions.
* Escalate complex issues to the appropriate internal teams for resolution.
3. **Documentation:**
* Create and maintain detailed documentation, including troubleshooting steps and solutions.
* Contribute to knowledge base articles to assist customers and internal teams.
4. **Communication:**
* Communicate technical information in a clear and understandable manner to both technical and non-technical users.
* Keep customers informed of the status and progress of their technical support requests.
5. **Product Knowledge:**
* Stay updated on product features, enhancements, and updates.
* Provide training to customers on the effective use of products and services.
6. **Quality Assurance:**
* Ensure a high level of customer satisfaction by delivering timely and accurate technical support.
* Participate in quality assurance activities to enhance overall support effectiveness.
7. **System Maintenance:**
* Monitor and maintain server and systems uptime to ensure optimal performance.
* Implement preventive measures to minimize downtime and service interruptions.
8. **Collaboration:**
* Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.
* Provide feedback on product improvements based on customer interactions.
9. **Continuous Learning:**
* Stay current with industry trends, technologies, and best practices in technical support.
* Attend training sessions and workshops to enhance technical skills.
**Required Skills & Qualifications:**
* Strong troubleshooting and analytical skills
* Excellent verbal and written communication
* Knowledge of networking and software systems
* Proficiency in Linux operating systems and command line
*
Available for 12-hour shifts
*
Ability to create and manage emergency protocols during system downtimes
* Experience coordinating urgent responses with relevant stakeholders
* Strong prioritization and crisis management skills
* Customer service oriented
*
Bachelor's degree in Computer Science.
*
Knowledge of ticketing systems
* Basic scripting/programming skills
* Strong documentation abilities
* Time management skills
* Ability to work under pressure
- Ability to work independently and collaboratively in a fast-paced environment.
- Customer-focused with a passion for delivering exceptional service.
- Available to work 24/7 with one day off in the week(night and day shift.
- Able to perform other roles as assigned.
Starting pay:
25,000KES
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Technical Support Representative
Posted today
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Job Description
Job Title: Technical Support Intern
Job Overview:
We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.
**Responsibilities:**
1. **Customer Support:**
* Provide prompt and effective technical support to customers via phone, email, or chat.
* Diagnose and troubleshoot technical issues related to software or network connectivity.
2. **Issue Resolution:**
* Investigate and analyze technical problems, identifying root causes and implementing solutions.
* Escalate complex issues to the appropriate internal teams for resolution.
3. **Documentation:**
* Create and maintain detailed documentation, including troubleshooting steps and solutions.
* Contribute to knowledge base articles to assist customers and internal teams.
4. **Communication:**
* Communicate technical information in a clear and understandable manner to both technical and non-technical users.
* Keep customers informed of the status and progress of their technical support requests.
5. **Product Knowledge:**
* Stay updated on product features, enhancements, and updates.
* Provide training to customers on the effective use of products and services.
6. **Quality Assurance:**
* Ensure a high level of customer satisfaction by delivering timely and accurate technical support.
* Participate in quality assurance activities to enhance overall support effectiveness.
7. **System Maintenance:**
* Monitor and maintain server and systems uptime to ensure optimal performance.
* Implement preventive measures to minimize downtime and service interruptions.
8. **Collaboration:**
* Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.
* Provide feedback on product improvements based on customer interactions.
9. **Continuous Learning:**
* Stay current with industry trends, technologies, and best practices in technical support.
* Attend training sessions and workshops to enhance technical skills.
**Required Skills & Qualifications:**
* Strong troubleshooting and analytical skills
* Excellent verbal and written communication
* Knowledge of networking and software systems
* Proficiency in Linux operating systems and command line
*
Available for 12-hour shifts
* Ability to create and manage emergency protocols during system downtimes
* Experience coordinating urgent responses with relevant stakeholders
* Strong prioritization and crisis management skills
* Customer service oriented
*
Bachelor's degree in Computer Science.
* Knowledge of ticketing systems
* Basic scripting/programming skills
* Strong documentation abilities
* Time management skills
* Ability to work under pressure
- Ability to work independently and collaboratively in a fast-paced environment.
- Customer-focused with a passion for delivering exceptional service.
- Available to work 24/7 with one day off in the week(night and day shift.
- Able to perform other roles as assigned.
Starting pay:
25,000KES
Technical Support Specialist
Posted today
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Job Description
Company Description
Dechans Enterprises Co., Ltd. is a Kenyan-based renewable energy solutions provider focused on deploying advanced solar technologies to bridge the energy access gap in underserved rural communities. Our core services include the design, installation, and maintenance of off-grid and hybrid solar PV systems, as well as solar water heating solutions and borehole solarization for agricultural applications. In addition to renewable energy services, we supply electrical equipment to government institutions and development agencies, supporting public infrastructure and rural electrification programs. Our products include customized solar kits and 5G-enabled solar-powered security camera systems, and our upcoming AI-powered platform will enhance post-installation service delivery.
Role Description
This is a full-time, on-site role located in Nairobi for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction is achieved. Daily tasks include diagnosing technical issues, providing timely resolutions, and maintaining a high level of customer support. The role also involves analyzing technical problems and collaborating with the team to develop effective solutions.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical skills for diagnosing and solving technical problems
- Customer Support and ensuring Customer Satisfaction skills
- Excellent communication skills and ability to work in a team
- Experience in renewable energy or related fields is a plus
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Technical Support Specialist
Posted 1 day ago
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Job Description
Key responsibilities include:
- Providing first-level technical support to end-users, diagnosing and resolving hardware, software, and network issues.
- Responding to customer inquiries and support requests in a timely and professional manner.
- Guiding users through step-by-step solutions for technical problems.
- Escalating complex issues to senior technical staff when necessary.
- Documenting all support interactions, resolutions, and feedback in the helpdesk system.
- Creating and updating knowledge base articles and FAQs to assist users.
- Installing, configuring, and troubleshooting software applications and operating systems.
- Assisting with user account management, password resets, and access permissions.
- Monitoring system performance and identifying potential issues before they impact users.
- Providing training and guidance to users on how to use software and hardware effectively.
- Gathering user feedback to identify areas for product or service improvement.
- Maintaining a high level of customer satisfaction through effective problem-solving and communication.
The ideal candidate will have a strong technical aptitude, with at least 2 years of experience in a technical support or helpdesk role. Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications is essential. Excellent communication, active listening, and problem-solving skills are required. Experience with remote support tools and helpdesk ticketing systems is highly desirable. A patient, empathetic, and customer-centric approach is crucial. This role requires a self-motivated individual who can manage their workload effectively in a remote environment. While the role is fully remote, understanding the context of users within the Malindi, Kilifi, KE region may be beneficial for localized support.