61 Customer Service Software jobs in Kenya
Remote Hospitality Customer Relations Manager
00501 Kipreres
KES120000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and experienced Remote Hospitality Customer Relations Manager to enhance guest satisfaction and foster loyalty within their hospitality operations. This is a fully remote position, allowing you to manage customer relationships and service standards from the comfort of your home office, serving guests across various locations including Kitale, Trans-Nzoia, KE . You will be responsible for developing and implementing customer service strategies, resolving guest complaints efficiently and empathetically, and gathering feedback to drive service improvements. Your role will involve overseeing online reputation management, responding to reviews on platforms like TripAdvisor and Google, and engaging with customers through various digital channels. You will also train and mentor customer-facing staff (remotely) on best practices in guest interaction and service delivery. This position requires a proactive approach to identifying customer needs and anticipating potential issues. A key part of this role is to build and maintain strong relationships with clients, ensuring a consistently positive experience. You will analyze customer data to identify trends and opportunities for enhancement. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred, along with at least 4 years of experience in customer service, preferably within the hospitality or tourism sector. Exceptional communication, interpersonal, and problem-solving skills are vital. Proficiency in CRM software and a solid understanding of digital customer engagement tools are essential. You must be highly organized, self-motivated, and possess the ability to work autonomously while maintaining strong collaboration with a remote team. The ability to adapt to a constantly evolving digital landscape and maintain high service standards across different platforms is key to success in this role. Join our client and contribute to delivering exceptional guest experiences from anywhere.
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0
Technical Support Specialist
80100 Mombasa, Coast
KES90000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their team. This is a fully remote position, providing essential support to users across various platforms. The Technical Support Specialist will be responsible for troubleshooting technical issues, providing timely and effective solutions, and ensuring a positive customer experience. Key duties include responding to customer inquiries via phone, email, and chat; diagnosing and resolving hardware, software, and network problems; and escalating complex issues to appropriate technical teams. You will maintain detailed records of customer interactions and technical issues, ensuring accurate documentation for knowledge base development. The ideal candidate will possess excellent problem-solving abilities, strong communication skills, and a patient, customer-centric approach. A solid understanding of computer hardware, operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with CRM systems and remote support tools is highly desirable. You will be expected to stay up-to-date with product updates and technical advancements to provide the most effective support. This is a fully remote role, requiring a self-motivated individual with excellent time management skills and the ability to work independently. You will need a reliable internet connection and a dedicated workspace to ensure productivity and confidentiality. The successful candidate will be empathetic, resourceful, and committed to delivering exceptional service. We are looking for an individual who can clearly explain technical concepts to non-technical users and build rapport with customers. Join our client in providing outstanding technical assistance and contributing to a seamless user experience through remote support.
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1
Technical Support Specialist
40100 Kisumu
KES50000 month
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Posted 2 days ago
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Job Description
Our client is looking for a skilled Technical Support Specialist to join their customer service team. This role requires a proactive individual who can diagnose and resolve technical issues for clients across various platforms. You will be responsible for providing timely and effective support through multiple channels, including phone, email, and chat. The ideal candidate will have a strong understanding of IT systems, troubleshooting techniques, and excellent communication skills. This position offers a hybrid work model, allowing for a blend of remote work and in-office collaboration, providing flexibility while maintaining team cohesion.
Key Responsibilities:
Qualifications:
This role is perfect for an individual who enjoys solving technical puzzles and helping people, with the added benefit of a flexible hybrid work arrangement. Join a supportive team and contribute to exceptional customer experiences.
Key Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide customers through step-by-step solutions to technical issues.
- Escalate complex issues to appropriate internal teams or senior support staff.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in the installation and configuration of software and hardware.
- Provide feedback to the development team on recurring issues and product improvements.
- Ensure high levels of customer satisfaction by providing excellent support.
- Stay up-to-date with product updates and new technologies.
Qualifications:
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Excellent knowledge of computer hardware, software, operating systems (Windows, macOS), and common applications.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Associate's degree in IT, Computer Science, or a related field, or equivalent experience.
- Certification like CompTIA A+ or similar is a plus.
- A customer-centric approach with a dedication to resolving issues efficiently.
This role is perfect for an individual who enjoys solving technical puzzles and helping people, with the added benefit of a flexible hybrid work arrangement. Join a supportive team and contribute to exceptional customer experiences.
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2
Technical Support Specialist
30400 Kipreres
KES70000 month
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Posted 2 days ago
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Join our global support team as a Technical Support Specialist, a fully remote position designed for individuals passionate about technology and providing exceptional assistance. You will be the first point of contact for customers experiencing technical difficulties with our software and hardware products. Your primary goal will be to diagnose, troubleshoot, and resolve complex technical issues efficiently and effectively. This role demands a deep understanding of our product suite, excellent communication skills, and the ability to guide customers through intricate technical processes. Responsibilities include responding to customer inquiries via multiple channels (email, chat, phone), documenting issues and solutions in our knowledge base, and escalating unresolved problems to higher support tiers. You will actively participate in training sessions to stay updated on product advancements and best practices in technical support. We are seeking candidates who are proactive, detail-oriented, and possess strong analytical and problem-solving abilities. Previous experience in a technical support role, with a focus on software troubleshooting and customer service, is essential. A solid understanding of operating systems, networking concepts, and common software applications is required. This is a remote-first role, allowing you to contribute from the comfort of your home office. If you are a tech-savvy individual with a commitment to customer satisfaction and a desire to work in a collaborative, remote environment, we encourage you to apply. Be part of a team that empowers users through expert technical assistance.
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3
Senior Technical Support Specialist
60100 Garissa, North Eastern
KES160000 Annually
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Posted today
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Our client is seeking an experienced and customer-focused Senior Technical Support Specialist to join our fully remote support team. In this role, you will be responsible for providing advanced technical assistance and solutions to our diverse customer base. You will act as a point of escalation for complex technical issues, ensuring timely and effective resolution while maintaining high levels of customer satisfaction.
Key responsibilities include troubleshooting software and hardware problems, diagnosing and resolving technical issues reported by customers via phone, email, or chat. You will also be responsible for documenting technical issues and solutions, creating knowledge base articles, and providing training to junior support staff. This position requires a deep understanding of our products and services, as well as strong problem-solving and analytical skills. You will work collaboratively with engineering and product teams to identify and report product bugs and suggest improvements.
The ideal candidate will have a proven track record in technical support, with experience in a similar senior role. Excellent communication and interpersonal skills are essential, along with the ability to explain complex technical concepts clearly and concisely. You should be proficient in using remote support tools and customer relationship management (CRM) software. This is a remote position, requiring self-discipline, effective time management, and the ability to work independently while contributing to a team environment. A passion for technology and a commitment to delivering exceptional customer service are vital.
Key responsibilities include troubleshooting software and hardware problems, diagnosing and resolving technical issues reported by customers via phone, email, or chat. You will also be responsible for documenting technical issues and solutions, creating knowledge base articles, and providing training to junior support staff. This position requires a deep understanding of our products and services, as well as strong problem-solving and analytical skills. You will work collaboratively with engineering and product teams to identify and report product bugs and suggest improvements.
The ideal candidate will have a proven track record in technical support, with experience in a similar senior role. Excellent communication and interpersonal skills are essential, along with the ability to explain complex technical concepts clearly and concisely. You should be proficient in using remote support tools and customer relationship management (CRM) software. This is a remote position, requiring self-discipline, effective time management, and the ability to work independently while contributing to a team environment. A passion for technology and a commitment to delivering exceptional customer service are vital.
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4
Senior Technical Support Engineer
60200 Meru , Eastern
KES720000 Annually
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Posted today
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Our client is searching for a highly skilled Senior Technical Support Engineer to provide advanced troubleshooting and support for their cutting-edge technology solutions. This is a fully remote position, enabling you to work from anywhere. The successful candidate will be responsible for diagnosing and resolving complex technical issues reported by clients, ensuring timely and effective resolutions. You will provide Tier 2 and Tier 3 support, delving deep into system logs, network configurations, and application behavior to identify root causes. Developing and maintaining comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles, is a key responsibility. You will collaborate closely with the engineering and product development teams to escalate bugs, suggest product improvements, and provide customer feedback. This role requires excellent communication skills to interact with customers via phone, email, and chat, maintaining a high level of customer satisfaction. Proactive monitoring of systems and identifying potential issues before they impact users is also expected. The ideal candidate possesses a strong technical background with expertise in operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud platforms (AWS, Azure, GCP). Experience with scripting languages (e.g., Python, Bash) for automation is highly beneficial. Proven ability to troubleshoot complex software and hardware issues is essential. A Bachelor's degree in Computer Science, Information Technology, or a related technical field is required; relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus. A minimum of 5 years of experience in technical support or system administration is mandatory. This role is offered as a fully remote opportunity, supporting clients across various regions while working from your preferred location near **Meru, Meru, KE**. Join a team that values technical expertise and customer focus.
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5
Remote Technical Support Specialist
90101 Mumbuni
KES65000 Annually
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Posted 1 day ago
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Job Description
Our client is looking for a dedicated and knowledgeable Remote Technical Support Specialist to provide exceptional assistance to their customers. This fully remote position requires you to be a primary point of contact for users experiencing technical difficulties with our client's products and services. You will diagnose and troubleshoot hardware, software, and network issues, guiding users through step-by-step solutions via phone, email, and chat. The role involves meticulously documenting all support interactions, tracking issues, and escalating complex problems to higher-level support teams when necessary. Maintaining a high level of customer satisfaction is paramount. The ideal candidate will possess strong analytical and problem-solving skills, patience, and empathy when dealing with users. Proficiency in common operating systems (Windows, macOS, Linux) and a solid understanding of network protocols are essential. Experience with remote desktop tools and ticketing systems is a must. This is a remote-first opportunity, offering the flexibility to work from your chosen location. You will be instrumental in ensuring our client's customers receive prompt and effective technical support. Responsibilities include providing first-level technical support, resolving common user issues, educating users on product features and functionalities, creating and updating knowledge base articles, and participating in team meetings to share insights and best practices. A commitment to continuous learning and staying updated on new technologies is crucial. If you are passionate about technology and helping others, this role is for you.
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6
Virtual Technical Support Specialist
20100 Mwembe
KES50000 month
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Posted 1 day ago
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Job Description
Our client is seeking a skilled and customer-oriented Virtual Technical Support Specialist to provide remote assistance to users encountering technical issues. This fully remote position requires strong diagnostic and problem-solving abilities, coupled with excellent communication skills. You will be responsible for troubleshooting hardware, software, and network problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. Key duties include responding to support requests via phone, email, and chat, documenting all interactions and resolutions, and maintaining a high level of customer satisfaction. You will need to possess a deep understanding of common operating systems, applications, and IT infrastructure. The ability to explain technical concepts in a clear and concise manner to users with varying levels of technical expertise is crucial. This role demands a patient, empathetic, and resourceful individual who thrives in a remote work environment. Proficiency with remote desktop support tools and ticketing systems is essential. You will be expected to stay updated on product knowledge and support best practices. We are looking for someone who is proactive in identifying recurring issues and suggesting improvements to knowledge base articles or support processes. Your contributions will be vital in ensuring seamless user experiences and minimizing downtime for our client's customers. A bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field, along with prior experience in technical support, is highly preferred. Strong analytical skills and the ability to work independently and as part of a remote team are key requirements for success in this role. This is an excellent opportunity to leverage your technical expertise to help others and grow your career in a dynamic industry.
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7
Senior Technical Support Engineer
40100 Kisumu
KES110000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a skilled and customer-focused Senior Technical Support Engineer to provide exceptional support to their diverse clientele. This fully remote position is essential for troubleshooting complex technical issues and ensuring client satisfaction. You will be responsible for diagnosing and resolving hardware and software problems, providing timely and effective solutions, and escalating issues to higher technical teams when necessary. The ideal candidate will possess in-depth knowledge of our client's products and services, coupled with strong analytical and problem-solving skills. You will interact directly with customers via phone, email, and chat, guiding them through troubleshooting steps and offering clear, concise explanations. Experience with remote support tools, ticketing systems, and customer relationship management (CRM) software is crucial. You will also contribute to building the company's knowledge base by creating support articles, FAQs, and troubleshooting guides. This role requires excellent communication and interpersonal skills, patience, and a genuine desire to help customers succeed. You will work collaboratively with engineering and product teams to identify recurring issues and provide feedback for product improvement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers remotely.
- Diagnose and resolve complex hardware, software, and network issues.
- Respond to customer inquiries and support requests in a timely manner.
- Document all support interactions and resolutions in the ticketing system.
- Create and update technical documentation, including user guides and knowledge base articles.
- Escalate unresolved issues to appropriate engineering teams.
- Identify trends in customer issues and provide feedback for product enhancements.
- Train and mentor junior support staff.
- Maintain a high level of customer satisfaction.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support or a similar customer-facing role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Experience with networking concepts (TCP/IP, DNS, DHCP).
- Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, Jira).
- Excellent troubleshooting and problem-solving abilities.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Ability to work independently in a remote environment.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Specialist
01000 Witeithie
KES95000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking an experienced Senior Technical Support Specialist to provide exceptional remote support to our diverse customer base. This is a fully remote role, perfect for individuals who thrive in a flexible work environment. You will be responsible for troubleshooting complex technical issues, providing timely resolutions, and ensuring customer satisfaction. Your role will involve diagnosing hardware and software problems, guiding users through step-by-step solutions, and escalating unresolved issues to appropriate internal teams. You will also contribute to the knowledge base by documenting solutions and creating helpful guides for customers and support staff. This position requires a deep understanding of our product suite, excellent problem-solving skills, and the ability to communicate technical information clearly and concisely. You will be expected to handle a high volume of inquiries via multiple channels, including email, chat, and phone. The ideal candidate is patient, empathetic, and possesses a strong commitment to customer service excellence. You will also participate in training sessions for new support staff and contribute to improving support processes. This is a fantastic opportunity to leverage your technical expertise and customer service skills in a remote capacity.Location: Thika, Kiambu, KE
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware and software issues.
- Respond to customer inquiries promptly and professionally via various communication channels.
- Diagnose and resolve complex technical problems, escalating when necessary.
- Document support interactions, resolutions, and create knowledge base articles.
- Guide customers through product features and functionalities.
- Identify recurring technical issues and provide feedback to product development teams.
- Assist in training and mentoring junior support staff.
- Contribute to the continuous improvement of customer support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience as a Technical Support Specialist or in a similar customer-facing IT role.
- Strong knowledge of operating systems, network troubleshooting, and common software applications.
- Excellent analytical and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Experience working in a remote support environment is highly preferred.
- Ability to work independently and manage time effectively.
This advertiser has chosen not to accept applicants from your region.
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