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Senior Remote Customer Success & Retention Specialist
60200 Meru , Eastern
KES70000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Senior Remote Customer Success & Retention Specialist to enhance client satisfaction and loyalty within their virtual operations. This role is fully remote, allowing you to provide exceptional support and build lasting relationships with customers from anywhere. You will be responsible for managing a portfolio of clients, ensuring they derive maximum value from our products and services. Your primary objective will be to proactively identify and address customer needs, provide timely resolutions to inquiries and issues, and drive customer retention and growth. Key responsibilities include onboarding new clients, conducting regular check-ins, delivering product training virtually, and identifying opportunities for upselling or cross-selling. The ideal candidate will possess excellent communication and interpersonal skills, with a natural ability to empathize with customers and build rapport. A deep understanding of customer relationship management (CRM) principles and experience with customer support software are essential. You will be adept at problem-solving, thinking on your feet, and providing creative solutions to customer challenges. This role requires a proactive approach to anticipating customer needs and ensuring a consistently positive customer experience. The successful candidate will be a self-starter, highly organized, and capable of managing their workload effectively in a remote environment. You will collaborate with internal teams, including sales and product development, to advocate for customer needs and contribute to service improvements. This is a vital role in fostering customer loyalty and contributing to the long-term success of the company. We are looking for an individual who is passionate about delivering outstanding customer service and who thrives in a dynamic, remote work setting. Your commitment to customer satisfaction will be instrumental in retaining and growing our client's customer base, supporting users associated with Meru, Meru, KE , entirely through remote channels.
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