Explore customer service manager job opportunities, where leadership meets customer satisfaction. These roles are pivotal in ensuring exceptional service delivery and building lasting customer relationships. Customer service managers oversee teams, implement service strategies, and resolve complex customer issues, driving loyalty and business growth.49 Customer Service Manager jobs in Kenya
Senior Customer Service Manager
00200 Abothuguchi West
KES390000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking an experienced and dynamic Senior Customer Service Manager to lead and motivate their remote customer support team. This role is pivotal in ensuring exceptional customer experiences and driving customer satisfaction across all touchpoints. You will be responsible for setting service standards, developing training programs, managing team performance, and implementing strategies to improve customer retention and loyalty. The ideal candidate will have a proven track record in customer service leadership, strong communication and interpersonal skills, and a deep understanding of customer service best practices. You should be adept at using CRM software, customer service platforms, and performance analytics tools. This position requires excellent problem-solving abilities, strategic thinking, and the capacity to inspire and guide a geographically dispersed team.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of remote customer service representatives.
- Develop and implement customer service policies, procedures, and quality standards.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Train new hires and provide ongoing development opportunities for the team.
- Handle escalated customer issues and ensure timely and satisfactory resolution.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Implement strategies to enhance customer satisfaction, loyalty, and retention.
- Collaborate with other departments (e.g., Sales, Product) to address customer needs and improve the overall customer experience.
- Manage the scheduling and allocation of resources for the customer service team.
- Stay updated on industry trends and best practices in customer service and remote team management.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role overseeing remote teams.
- Proven experience in developing and implementing customer service strategies.
- Strong understanding of customer service metrics and KPIs (e.g., CSAT, NPS, FCR).
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and customer service tools.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to inspire and motivate a remote team.
- Strong organizational and time-management skills.
- Must have a reliable internet connection and a professional home office setup.
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Senior Customer Service Manager, Remote Support
00900 Ruiru, Central
KES75000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking an experienced and highly organized Senior Customer Service Manager to lead their remote customer support operations. This is a fully remote position, offering the flexibility to manage and develop a world-class customer service team from anywhere. The ideal candidate will have a deep understanding of customer service principles, excellent leadership skills, and a passion for delivering exceptional customer experiences. You will be responsible for managing the day-to-day operations of the customer support team, developing and implementing support strategies, and ensuring that customer inquiries are handled efficiently and effectively. Key responsibilities include: leading, coaching, and mentoring a remote customer support team; setting performance standards and monitoring key customer service metrics (e.g., response time, resolution rate, customer satisfaction); developing and implementing customer service policies and procedures; managing customer feedback and complaint resolution processes; collaborating with other departments to resolve complex customer issues; identifying training needs for the support team and implementing development programs; and contributing to the continuous improvement of customer support processes and tools. You will also be responsible for analyzing customer data to identify trends and opportunities for service enhancement. The ideal candidate will possess strong communication, problem-solving, and interpersonal skills. A customer-centric approach and a commitment to excellence are essential. Your ability to motivate and guide a remote team to achieve high performance will be critical to the success of this role. A Bachelor's degree in Business Administration, Communications, or a related field is preferred. A minimum of 6 years of experience in customer service, with at least 3 years in a management or supervisory role. Proven experience managing remote customer service teams. Strong understanding of customer support best practices and technologies (CRM, helpdesk software). Excellent leadership, coaching, and performance management skills. Ability to analyze customer data and identify actionable insights. Strong problem-solving and decision-making capabilities. Commitment to fostering a positive and supportive team culture in a remote environment.
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1
Community Support Manager
00200 Abothuguchi West
KES75000 Annually
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Posted 1 day ago
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Job Description
Our client, a leading non-profit organization dedicated to enhancing community well-being, is seeking a passionate and experienced Community Support Manager to join their fully remote team. This vital role focuses on developing, implementing, and overseeing programs and initiatives that provide essential support and resources to community members. As a Community Support Manager, you will be responsible for identifying community needs, building partnerships with local organizations and stakeholders, and coordinating the delivery of services. Your expertise will be crucial in managing outreach programs, volunteer coordination, and client case management. You will also play a key role in advocating for community members and facilitating access to social services, healthcare, and educational opportunities. This position requires exceptional interpersonal and communication skills, with a proven ability to build trust and rapport with diverse populations. You must be empathetic, resourceful, and dedicated to empowering individuals and families. The ideal candidate will possess strong project management skills, with experience in program development, implementation, and evaluation. You should be adept at navigating community resources and understanding social service systems. A Bachelor's degree in Social Work, Community Development, Public Health, or a related field, along with a minimum of 4 years of experience in community outreach, social services, or program management, is required. Experience working remotely and managing distributed teams or initiatives is highly advantageous. Join our mission-driven organization and make a tangible difference in the lives of individuals and families in the community, supporting efforts that impact areas around **Ongata Rongai, Kajiado, KE**, all from your remote workspace.
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2
Community Support Manager
20100 Mwembe
KES70000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and compassionate Community Support Manager to oversee and enhance their community outreach programs. This role requires a leader with a strong understanding of social work principles and a passion for making a positive impact within the community. You will be responsible for developing, implementing, and managing programs designed to support vulnerable individuals and families. Key responsibilities include managing a team of community support workers, coordinating service delivery, and building strong relationships with local organizations and stakeholders. You will also be involved in fundraising activities, grant writing, and ensuring the effective allocation of resources. The ideal candidate will have excellent interpersonal skills, strong organizational abilities, and a proven track record in community development or social services management. Experience in case management, crisis intervention, and program evaluation is highly desirable. This position involves a hybrid work model, with a blend of remote responsibilities and on-site engagement with the community and team members in **Nakuru, Nakuru, KE**. You will play a crucial role in shaping the direction of our client's social impact initiatives, ensuring that services are delivered effectively and with the highest level of care. We are looking for an individual who is empathetic, resilient, and committed to empowering individuals and strengthening community bonds. You will be responsible for developing and delivering training to support staff, as well as monitoring program outcomes and making data-driven adjustments to improve service delivery. Strong communication and reporting skills are essential. A Bachelor's degree in Social Work, Sociology, Psychology, or a related field is required, along with at least 5 years of relevant experience in community service or management. Join us and contribute to building a stronger, more supportive community.
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3
Community Support Manager
00200 Abothuguchi West
KES400000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and compassionate Community Support Manager to lead and manage remote support initiatives for individuals within our community. This role is entirely remote, allowing you to make a significant impact from anywhere. You will be responsible for developing and implementing effective support programs, overseeing a team of community facilitators, and ensuring the delivery of high-quality care and assistance. Your duties will include crisis intervention, emotional support, resource linkage, and advocating for the needs of community members. You will collaborate with external agencies and stakeholders to expand service offerings and ensure comprehensive support. Key responsibilities involve training and supervising support staff, monitoring service delivery, and evaluating program outcomes to ensure effectiveness and continuous improvement. You will also be involved in outreach activities, building strong relationships within the community, and promoting awareness of available support services. The ideal candidate will have a strong background in social work, psychology, counseling, or a related field, with proven experience in community outreach, program management, and team leadership. Excellent communication, empathy, and problem-solving skills are essential, as is the ability to work independently and manage sensitive situations with professionalism. We are looking for a passionate individual committed to making a positive difference in people's lives. This is a rewarding opportunity to lead a crucial service in a supportive and flexible remote environment, contributing directly to the well-being and empowerment of our community members. Your leadership will be key to fostering a supportive network and ensuring that those in need receive the assistance they deserve.
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4
Community Support Manager
00200 Ruiru, Central
KES120000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and compassionate Community Support Manager to join their fully remote team. This role is essential for fostering a supportive and inclusive environment for individuals and families receiving our client's services. You will be instrumental in developing and implementing community outreach programs, providing guidance, and facilitating access to essential resources. The ideal candidate will have a strong background in social work, community development, or a related field, coupled with exceptional interpersonal and organizational skills. This position offers the flexibility to work from home, enabling you to connect with communities across various regions.
Key Responsibilities:
Qualifications:
This is a vital role within our client's organization, focused on making a tangible difference in the lives of the communities they serve. If you are passionate about helping others and possess the skills to build strong community connections, we encourage you to apply for this impactful remote opportunity.
Key Responsibilities:
- Develop and manage community outreach strategies to connect with target populations.
- Provide direct support and guidance to community members, addressing their needs and concerns.
- Organize and facilitate community events, workshops, and support groups.
- Build and maintain strong relationships with local community organizations, stakeholders, and volunteers.
- Develop and disseminate informative materials about available services and resources.
- Monitor and evaluate the effectiveness of community support programs.
- Handle inquiries and provide information with empathy and professionalism.
- Maintain accurate records of interactions and service provision.
- Advocate for the needs of community members within the organization and external agencies.
- Train and supervise community support volunteers or junior staff.
Qualifications:
- Bachelor's degree in Social Work, Sociology, Psychology, Community Development, or a relevant discipline.
- Minimum of 3 years of experience in community engagement, social services, or a similar role.
- Proven experience in program development and management.
- Excellent communication, listening, and interpersonal skills.
- Demonstrated ability to work effectively with diverse populations.
- Strong organizational and time-management abilities.
- Proficiency in relevant software, including CRM systems and Microsoft Office Suite.
- Experience in conflict resolution and mediation is a plus.
- Ability to work autonomously and as part of a remote team.
- A deep commitment to social justice and community empowerment.
This is a vital role within our client's organization, focused on making a tangible difference in the lives of the communities they serve. If you are passionate about helping others and possess the skills to build strong community connections, we encourage you to apply for this impactful remote opportunity.
This advertiser has chosen not to accept applicants from your region.
5
Community Support Manager
20201 Kapsuser
KES75000 Annually
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Posted 2 days ago
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Job Description
Our client, a leading organization dedicated to enhancing community well-being, is seeking a passionate and experienced Community Support Manager to join their remote-first team. In this vital role, you will be instrumental in developing, implementing, and overseeing programs that provide essential support services to vulnerable populations. Your responsibilities will include managing a team of remote support staff, ensuring high-quality service delivery, and fostering positive relationships with community stakeholders. You will also be responsible for outreach initiatives, needs assessments, and the development of effective support strategies. This position requires a proactive approach to problem-solving and a commitment to making a tangible difference in the lives of individuals and families. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of social care principles. You will be expected to manage budgets, report on program outcomes, and continuously improve service offerings. Collaboration with external agencies and organizations will be a key aspect of this role, ensuring comprehensive support networks are established and maintained. Training and mentorship of staff will also be a significant component, ensuring the team remains equipped with the latest best practices in community support. This is a unique opportunity to shape and lead impactful initiatives from a remote setting, contributing directly to the betterment of the community in and around Naivasha, Nakuru, KE . A minimum of 5 years of experience in community services or social work, with at least 2 years in a supervisory or management capacity, is required. A Bachelor's degree in Social Work, Psychology, Sociology, or a related field is preferred. Proficiency in virtual communication tools and project management software is essential.
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6
Community Support Manager
00200 Ruiru, Central
KES550000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is dedicated to enhancing community well-being and is seeking a compassionate and organized Community Support Manager to lead their remote operations. This position is entirely remote, allowing you to connect with and support community members from anywhere. You will be responsible for developing, implementing, and overseeing programs and services designed to meet the diverse needs of the community. Key responsibilities include coordinating outreach initiatives, managing volunteer teams, and building strong relationships with community stakeholders, local organizations, and government agencies. You will also be involved in needs assessments, resource allocation, and ensuring the effective delivery of support services. A critical aspect of this role is providing direct support and guidance to community members, addressing their concerns, and connecting them with appropriate resources. The ideal candidate will possess a Bachelor's degree in Social Work, Psychology, Community Development, or a related field, complemented by at least 4-6 years of experience in community service, social work, or non-profit management. Proven experience in program management, volunteer coordination, and stakeholder engagement is essential. Strong leadership, interpersonal, and communication skills are paramount, as you will be interacting with individuals from diverse backgrounds and working collaboratively with a remote team. Excellent organizational skills, the ability to manage multiple priorities, and a deep commitment to social justice and community empowerment are required. Familiarity with case management principles and community resource databases is a plus. If you are passionate about making a positive difference in people's lives and are adept at navigating the complexities of community support in a remote setting, we encourage you to apply.
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7
Senior Community Support Manager
01002 Ruiru, Central
KES780000 Annually
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Posted today
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Job Description
Our client is seeking a compassionate and highly organized Senior Community Support Manager to lead their dedicated support team. This is a fully remote position, offering the flexibility to manage and mentor a team of community support professionals from anywhere. The ideal candidate will have extensive experience in community engagement, client relations, and the provision of social care services. You will be responsible for developing and implementing support strategies, managing case loads, and ensuring the highest quality of care and assistance is provided to individuals and families. Key duties include overseeing the daily operations of the support team, providing guidance and supervision, and ensuring adherence to best practices and ethical standards. You will also be involved in program development, volunteer coordination, and collaborating with external agencies and stakeholders to enhance service delivery. Strong leadership, excellent communication, and problem-solving skills are essential for success in this remote role. We are looking for an empathetic individual who can remotely inspire and motivate a team to provide exceptional support. A Bachelor's degree in Social Work, Psychology, Human Services, or a related field, along with a minimum of 7 years of experience in community support or social care, with at least 3 years in a supervisory or management capacity, is required. Experience with case management software and a passion for making a positive impact in the community are essential. This is a rewarding opportunity to lead a vital service and contribute meaningfully to the well-being of the community. The role is based out of Ruiru, Kiambu, KE but will be executed entirely remotely.
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8
Senior Community Support Manager
20100 Mwembe
KES2200000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and empathetic Senior Community Support Manager to lead their remote customer support operations. This vital role focuses on building and nurturing positive relationships with our community, ensuring exceptional customer satisfaction, and driving engagement through effective support channels. You will be responsible for managing a team of remote support specialists, developing support strategies, implementing best practices, and overseeing the resolution of customer inquiries and issues. Key responsibilities include performance monitoring, training, quality assurance, and identifying trends to improve the overall customer experience. The ideal candidate will have a strong background in customer service, excellent communication and interpersonal skills, and a proven ability to lead and motivate a remote team. This is a fantastic opportunity to make a significant impact on customer loyalty and brand reputation within a supportive and growth-oriented organization that prioritizes remote work. Your leadership will be crucial in creating a consistent and positive experience for all community members. You will also contribute to developing self-service resources and improving support workflows.
- Lead and manage a team of remote community support specialists.
- Develop and implement effective customer support strategies.
- Ensure exceptional customer service and satisfaction across all channels.
- Oversee the resolution of customer inquiries, complaints, and technical issues.
- Monitor team performance, provide feedback, and conduct training.
- Identify trends in customer feedback and recommend improvements.
- Develop and maintain support documentation and knowledge bases.
- Collaborate with other departments to address customer needs.
- Foster a positive and supportive team environment.
- Implement quality assurance processes for customer interactions.
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