0 Quality Assurance jobs in Kenya

On behalf of our client, we are seeking a Senior QA Engineer (L1) to join an innovative team building world-class software solutions. If you're passionate about quality, detail-oriented, and eager to make a tangible impact, this role is for you.

Role Overview

As a
Senior Quality Assurance Engineer
, you will play a critical role in ensuring the reliability, scalability, and overall quality of our client's products. You will design and execute robust test strategies, champion quality practices, and collaborate with cross-functional teams to deliver seamless user experiences.

Key Responsibilities

• Execute
  end-to-end testing
  across web and API platforms to validate functionality, reliability, and scalability.
• Design, develop, and maintain
  comprehensive test plans and test cases
  aligned with business requirements.
• Perform both
  manual and automated testing
  (white box & black box).
• Apply
  Agile testing practices
  using Jira for test management, defect tracking, and sprint alignment.
• Manage version control and workflows using
  GitLab/GitHub
  .
• Build and maintain
  test automation frameworks
  with Playwright JS for UI and end-to-end testing.
• Validate
  APIs and integrations
  using Postman and related tools.
• Collaborate closely with development teams to provide actionable feedback, mitigate risks, and continuously improve product quality.

Qualifications

• Bachelor's degree in
  Computer Science, IT, or a related field
  .
• 2+ years of QA experience
  , with proven expertise in test execution, test design, and defect management.
• Strong foundation in
  manual testing
  and experience with
  automation tools
  .
• Proficiency with tools and frameworks:
  Playwright JS, GitLab/GitHub, Postman, Jira
  .
• Excellent communication, teamwork, and collaboration skills.
• Ability to work independently and thrive in a
  hybrid work environment
  .

Nice to Have (a Plus)

• Hands-on experience with performance and load testing using JMeter or K6.
• Strong knowledge of Agile testing methodologies with full lifecycle traceability.
• Exposure to CI/CD pipelines and continuous testing practices.
• ISTQB Certification (or equivalent)
  .
• Strong analytical, problem-solving, and communication skills.

At Vyntra, we help financial institutions across the world fight fraud, prevent money laundering, and gain full visibility of every transaction. Our AI-powered platform combines advanced fraud detection with large-scale transactional data observability, giving banks the tools to build trust and stay compliant.

As our
Lead QA Engineer
, you will play a critical role in ensuring the reliability and quality of these mission-driven solutions. You'll join the product development team that builds and optimizes our flagship platform—enterprise-grade technology powering some of the world's leading financial institutions. We solve complex engineering challenges through smart, scalable design, and you will be central in embedding quality at every stage of development.

In this role, you will lead a team and own product quality end-to-end: designing and driving a robust testing framework, enabling our Scrum teams to deliver stable, high-performing releases, and making sure that every customer can rely on Vyntra's solutions to protect them against financial crime.

What you'll do

• Lead and mentor
  the QA team, fostering a culture of quality and continuous improvement
• Define and implement an integrated testing strategy covering multiple, complex product components
• Collaborate closely with developers, product managers, and platform engineering to ensure smooth, high-quality releases
• Champion test automation and CI/CD integration for faster, safer delivery
• Monitor, analyze, and continuously improve test coverage and defect detection

What you bring

• Proven experience leading QA teams in a product development environment
• Strong background in designing testing strategies for complex, integrated systems
• Solid technical and testing expertise, ideally including: Java (required) Selenium (plus) API testing (plus) Elastic, MQ, or Kafka (plus)
• Strong analytical and problem-solving skills, with a solution-oriented mindset
• Product-minded, with an eye for detail and a commitment to delivering exceptional quality
• Experience working in Agile/Scrum environments
• Excellent communication skills and ability to work in distributed, international teams

We are looking for a Telesales QA Analyst to join our Customer Retention Team; as we scale up and drive digital and financial inclusion across our markets.
About The Job
The Telesales
QA Analyst
ensures high levels of
First Call Resolution (FCR), Customer Satisfaction
, and compliance with company standards by monitoring and analyzing telesales interactions. The role drives continuous improvement through call evaluations, process refinement, and actionable insights.

What You'll Do

• Call Monitoring & Analysis
• Evaluate telesales calls to ensure adherence to call-handling standards, scripts, compliance, and customer experience guidelines.
• Identify quality gaps and trends impacting performance.
• Reporting & Recommendations
• Prepare regular quality performance reports for Telesales Management.
• Provide actionable recommendations to improve sales conversion, efficiency, and customer experience across CRM systems.

3
.
Quality Assurance Support

• Enforce QA processes and standards to ensure consistent and uncompromised service delivery.
• Partner with compliance and training teams to align QA practices with business objectives.

4
.
Process Design & Improvement

• Design, update, and document quality and compliance processes as business needs evolve.
• Proactively recommend process enhancements that improve agent productivity and customer experience.

5
.
Industry Trends & Benchmarking

• Stay informed on emerging call center QA practices, tools, and technologies.
• Benchmark against best practices to introduce innovative strategies that strengthen customer trust and loyalty.

6
.
Surveys & Feedback

• Conduct customer and agent satisfaction surveys to assess experience and gather insights.
• Recommend corrective actions to address recurring concerns.
• Coaching & Insights
• Partner with team leaders to coach telesales representatives using QA insights.
• Deliver feedback sessions that are constructive, supportive, and performance driven.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• Diploma in a relevant field (Business, Communication, Customer Service, or related)
• Over 2-3 years' experience as a Telesales Representative QA experience will be an added advantage
• Sales-focused, customer-centric and diligent.
• Exceptional writing and communication skills.
• In-depth understanding of M-KOPA business.
• Data analysis capability and ability to influence data-driven decisions.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

About Wise & Agile Solutions

At Wise & Agile Solutions, we empower organizations to streamline operations, embrace innovation, and deliver measurable results through technology. Our focus is on building smarter, faster, and scalable solutions, often blending AI-driven tools with practical business processes.

We are seeking a Business Analyst + Tester who can bridge the gap between requirements gathering and quality assurance. This hybrid role is ideal for someone who thrives on detail, understands user needs, and ensures flawless delivery of technology solutions.

Responsibilities

Requirements & Analysis

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Write clear, concise, and testable requirements and user stories.
• Assist in creating acceptance criteria and ensuring full coverage of functionality with QA.

Testing & Quality Assurance

• Support QA by validating functional coverage of requirements.
• Execute test cases (functional, regression, and integration) prepared by the QA team.
• Ensure delivered features align with documented requirements.
• Report, track, and retest defects with precision.
• Participate in UAT (User Acceptance Testing) and coordinate with end users.

AI & Automation Alignment

• Use AI-assisted tools for writing requirements, test scenarios, and documentation.
• Gain hands-on exposure to AI-based product testing.
• Contribute to AI-related projects by clarifying requirements and validating functionality.
• Skills & Qualifications
  Proven experience as a Business Analyst or in a hybrid BA/QA role.
• Strong understanding of SDLC, Agile methodologies, and QA practices.
• Experience in writing user stories, business requirements, and acceptance criteria.
• Ability to execute test cases and validate business flows effectively.
• Familiarity with defect management and bug tracking tools (e.g., , Jira, Azure DevOps).
• Comfort with AI tools for documentation and analysis.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams (Product, QA, Dev, Stakeholders).
• Nice-to-Have
  Experience with low-code/no-code platforms and testing workflows.
• Basic SQL or data querying skills to validate backend workflows.
• Understanding of API testing and integration scenarios.
• Awareness of automation testing concepts (not primary responsibility).
• Experience in SaaS or startup environments.
• Certification in Business Analysis (CBAP, CCBA) or ISTQB (Foundation).

Why Join Us?

At Wise & Agile Solutions, you'll be more than just part of the process—you'll be at the core of shaping client success through innovation and agility. You'll gain hands-on experience with cutting-edge tools, collaborate with diverse teams, and directly see the impact of your work on real-world business transformation.

About Reon Capital

At Reon Capital, we believe that exceptional talent knows no boundaries. As a venture capital firm investing across eCommerce, energy, sports, real estate, and payment systems, we are passionate about building future-defining ventures and equipping great people with the tools to make a lasting impact.

We work with global partners to create scalable products and platforms, while expanding our internal product engineering team to drive new innovations. Based in Nairobi, with a global outlook, we are committed to creating impactful solutions across Africa and beyond.

Role Overview:

Our engineering team is looking for a Software Quality Assurance (QA) expert to strengthen our development process and ensure our products meet the highest standards of reliability and performance. The ideal candidate will bring strong experience in QA practices, test automation, and collaborate with the engineering team to deliver quality-driven products.

Key Responsibilities:

• Develop, execute, and maintain test cases for 
  Flutter, , and
   applications.
• Perform 
  manual, automated, and regression testing
   to ensure product stability.
• Collaborate with engineers to define acceptance criteria and test coverage.
• Identify, document, and track software defects, and verify fixes.
• Validate APIs, UI/UX flows, and integrations across devices and environments.
• Continuously improve testing processes and recommend new tools or frameworks.

Skills and Experience Required:

• 2 years proven experience testing 
  web and mobile applications
  .
• Familiarity with 
  Flutter, , and
   project environments.
• Hands-on knowledge of test automation frameworks such as 
  Selenium, Cypress, Appium, or Detox
  .
• Understanding of 
  CI/CD pipelines
   and QA integration.
• Strong analytical skills with excellent attention to detail.
• Strong communication and collaboration abilities.

What We Offer:

· Growth mindset - work with a team that values learning and ownership.

· Global exposure - collaborate with teams across Europe, and Africa.

How to Apply:

If you believe you have what it takes and are excited to contribute to our engineering team, please send your
CV and cover letter
to

• Develop, implement, and manage comprehensive quality assurance programs and standards.
• Design and execute detailed test plans and protocols for raw materials, in-process products, and finished goods.
• Perform root cause analysis on quality deviations and implement corrective and preventive actions (CAPA).
• Analyze production data and quality metrics to identify trends and areas for process improvement.
• Collaborate with engineering and production teams to troubleshoot and resolve quality-related issues.
• Conduct regular audits of production processes and facilities to ensure compliance with quality standards and regulations.
• Develop and deliver training programs on quality procedures and best practices for production staff.
• Maintain accurate and detailed quality records, including inspection reports, test results, and non-conformance documentation.
• Stay abreast of industry best practices, emerging technologies, and regulatory changes affecting quality management.
• Contribute to the continuous improvement of manufacturing processes and product quality.
• Prepare comprehensive reports on quality performance for management review.

• Bachelor's degree in Engineering (Mechanical, Industrial, Chemical, or related field), or equivalent practical experience.
• Minimum of 6 years of experience in Quality Assurance or Quality Control within a manufacturing environment.
• Proven experience with quality management systems (QMS), such as ISO 9001.
• Strong knowledge of statistical process control (SPC) and quality analysis tools.
• Experience with root cause analysis methodologies (e.g., 5 Whys, Fishbone diagrams).
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in data analysis software and tools.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Experience in setting up and managing quality testing laboratories is a plus.
• Knowledge of Lean Manufacturing or Six Sigma principles is desirable.