405 Iso jobs in Kenya

ISO Coordinator and Pre-sales Officer

Nairobi, Nairobi KES1200000 - KES2400000 Y Digital Imaging and Scanning International

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Job Description

The ISO Coordinator and Pre-Sales Officer role is responsible for overseeing ISO audit planning, implementation, compliance, and reporting as well as supporting sales efforts through effective pre-sales activities. This hybrid role ensures the company adheres to ISO 9001 and 27001 standards while also assisting the sales team in delivering technical and administrative support during the pre-sales

process.

Key Responsibilities

  1. Develop and execute internal audit plans (ISO9001, ISO 27001, ODPC Kenya compliance).
  2. Conduct audits across departments to ensure adherence to policies and processes.
  3. Prepare audit reports with findings, non-conformities, and recommendations.
  4. Track corrective and preventive actions through closure.
  5. Support readiness for external certification and surveillance audits.
  6. Drive continuous improvement by recommending governance and process enhancements.
  7. Engage clients to gather and analyze business requirements.
  8. Develop solution designs.
  9. Deliver tailored demos and technical presentations.
  10. Support proposals, RFPs, and bid documents with technical and functional inputs.
  11. Ensure solution compliance with ISO standards and ODPC regulations.
  12. Build strong client relationships by advising on efficiency, compliance, and risk reduction

Required Skills and Competencies

  • Degree or Diploma in Quality Management Systems or a related field.
  • Certification in ISO standards (e.g., ISO 9001:27001 Auditor) is an advantage.
  • Must have: Documentation and process audit oriented.
  • Experience in IT and document management solutions.
  • Solid knowledge of ISO internal auditing (ISO 9001, and Kenya Data Protection Act / ODPC requirements.
  • Years of work experience: 0-3 years.
  • Familiarity with sales processes, proposal writing, and client engagement is an added advantage
  • Exceptional communication and presentation skills.
  • Strong analytical capability for mapping client requirements to compliant solution design and identifying audit gaps.
  • Proven ability to operate across commercial, technical, and compliance domains with credibility
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Quality Assurance Manager

60200 Meru , Eastern KES105000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a reputable manufacturing organization, is seeking a dedicated and meticulous Quality Assurance Manager to lead our quality control efforts within a fully remote operational framework. This critical role ensures that all products meet the highest standards of quality and compliance. The QA Manager will be responsible for developing, implementing, and maintaining our comprehensive quality management system. Your duties will include establishing quality standards, defining inspection and testing protocols, and overseeing all quality control activities across production lines. You will analyze quality data, identify root causes of defects, and implement corrective and preventive actions to continuously improve product quality. The ideal candidate will have a deep understanding of quality management principles, such as ISO standards and TQM, as well as extensive experience in the manufacturing sector. Strong analytical, problem-solving, and decision-making skills are essential. As this is a remote-first position, excellent communication, leadership, and project management abilities are vital for effective remote team collaboration and oversight. You will be expected to manage a team of quality inspectors and technicians, ensuring they are well-trained and equipped to perform their duties. Proactive engagement with production and engineering teams to address quality issues promptly is crucial. We are looking for an individual who is committed to excellence, possesses a keen eye for detail, and can drive a culture of quality throughout the organization. This is a superb opportunity to make a significant impact on product integrity and customer satisfaction, all while enjoying the advantages of a fully remote work environment. We offer a competitive salary, comprehensive benefits, and a supportive atmosphere for professional growth.
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Quality Assurance Manager

60100 Embu, Eastern KES220000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is looking for a meticulous and experienced Quality Assurance Manager to oversee and enhance their product quality standards. This remote role requires a deep understanding of manufacturing processes and a commitment to ensuring consistent product excellence. You will be responsible for developing, implementing, and maintaining comprehensive quality assurance systems and procedures. Your duties will include establishing quality control protocols, conducting regular audits, analyzing production data to identify trends and areas for improvement, and implementing corrective and preventive actions (CAPA). You will lead a remote team of QA specialists, providing guidance and support to ensure adherence to industry standards and regulatory requirements. This position requires a strong ability to manage projects and drive quality initiatives from a distance, utilizing digital tools for communication and data sharing. A minimum of 7 years of experience in quality assurance or quality control, preferably within the manufacturing sector, is required. A Bachelor's degree in Engineering, Chemistry, or a related scientific field is essential. Experience with quality management systems such as ISO 9001 is highly desirable. Strong analytical skills, problem-solving capabilities, and a thorough understanding of statistical process control (SPC) are crucial. Excellent leadership and communication skills are needed to effectively manage a remote team and collaborate with other departments. You should be proficient in using quality management software and data analysis tools. This is an exciting opportunity to significantly impact product quality and drive continuous improvement within a forward-thinking organization, contributing remotely from **Embu, Embu, KE**.
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Senior Quality Assurance Engineer

Nairobi, Nairobi KES900000 - KES1200000 Y Kiwami Tech ( Testing As A Service Solution)

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Job Description

On behalf of our client, we are seeking a Senior QA Engineer (L1) to join an innovative team building world-class software solutions. If you're passionate about quality, detail-oriented, and eager to make a tangible impact, this role is for you.

Role Overview

As a
Senior Quality Assurance Engineer
, you will play a critical role in ensuring the reliability, scalability, and overall quality of our client's products. You will design and execute robust test strategies, champion quality practices, and collaborate with cross-functional teams to deliver seamless user experiences.

Key Responsibilities

  • Execute
    end-to-end testing
    across web and API platforms to validate functionality, reliability, and scalability.
  • Design, develop, and maintain
    comprehensive test plans and test cases
    aligned with business requirements.
  • Perform both
    manual and automated testing
    (white box & black box).
  • Apply
    Agile testing practices
    using Jira for test management, defect tracking, and sprint alignment.
  • Manage version control and workflows using
    GitLab/GitHub
    .
  • Build and maintain
    test automation frameworks
    with Playwright JS for UI and end-to-end testing.
  • Validate
    APIs and integrations
    using Postman and related tools.
  • Collaborate closely with development teams to provide actionable feedback, mitigate risks, and continuously improve product quality.

Qualifications

  • Bachelor's degree in
    Computer Science, IT, or a related field
    .
  • 2+ years of QA experience
    , with proven expertise in test execution, test design, and defect management.
  • Strong foundation in
    manual testing
    and experience with
    automation tools
    .
  • Proficiency with tools and frameworks:
    Playwright JS, GitLab/GitHub, Postman, Jira
    .
  • Excellent communication, teamwork, and collaboration skills.
  • Ability to work independently and thrive in a
    hybrid work environment
    .

Nice to Have (a Plus)

  • Hands-on experience with performance and load testing using JMeter or K6.
  • Strong knowledge of Agile testing methodologies with full lifecycle traceability.
  • Exposure to CI/CD pipelines and continuous testing practices.
  • ISTQB Certification (or equivalent)
    .
  • Strong analytical, problem-solving, and communication skills.
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Lead Quality Assurance Engineer

Nairobi, Nairobi KES1500000 - KES2500000 Y Vyntra Global

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Job Description

At Vyntra, we help financial institutions across the world fight fraud, prevent money laundering, and gain full visibility of every transaction. Our AI-powered platform combines advanced fraud detection with large-scale transactional data observability, giving banks the tools to build trust and stay compliant.

As our
Lead QA Engineer
, you will play a critical role in ensuring the reliability and quality of these mission-driven solutions. You'll join the product development team that builds and optimizes our flagship platform—enterprise-grade technology powering some of the world's leading financial institutions. We solve complex engineering challenges through smart, scalable design, and you will be central in embedding quality at every stage of development.

In this role, you will lead a team and own product quality end-to-end: designing and driving a robust testing framework, enabling our Scrum teams to deliver stable, high-performing releases, and making sure that every customer can rely on Vyntra's solutions to protect them against financial crime.

What you'll do

  • Lead and mentor
    the QA team, fostering a culture of quality and continuous improvement
  • Define and implement an integrated testing strategy covering multiple, complex product components
  • Collaborate closely with developers, product managers, and platform engineering to ensure smooth, high-quality releases
  • Champion test automation and CI/CD integration for faster, safer delivery
  • Monitor, analyze, and continuously improve test coverage and defect detection

What you bring

  • Proven experience leading QA teams in a product development environment
  • Strong background in designing testing strategies for complex, integrated systems
  • Solid technical and testing expertise, ideally including: Java (required) Selenium (plus) API testing (plus) Elastic, MQ, or Kafka (plus)
  • Strong analytical and problem-solving skills, with a solution-oriented mindset
  • Product-minded, with an eye for detail and a commitment to delivering exceptional quality
  • Experience working in Agile/Scrum environments
  • Excellent communication skills and ability to work in distributed, international teams
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Telesales Quality Assurance Analyst

Nairobi, Nairobi KES1200000 - KES2400000 Y M-KOPA

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Job Description

We are looking for a Telesales QA Analyst to join our Customer Retention Team; as we scale up and drive digital and financial inclusion across our markets.
About The Job
The Telesales
QA Analyst
ensures high levels of
First Call Resolution (FCR), Customer Satisfaction
, and compliance with company standards by monitoring and analyzing telesales interactions. The role drives continuous improvement through call evaluations, process refinement, and actionable insights.

What You'll Do

  • Call Monitoring & Analysis
  • Evaluate telesales calls to ensure adherence to call-handling standards, scripts, compliance, and customer experience guidelines.
  • Identify quality gaps and trends impacting performance.
  • Reporting & Recommendations
  • Prepare regular quality performance reports for Telesales Management.
  • Provide actionable recommendations to improve sales conversion, efficiency, and customer experience across CRM systems.

3
.
Quality Assurance Support

  • Enforce QA processes and standards to ensure consistent and uncompromised service delivery.
  • Partner with compliance and training teams to align QA practices with business objectives.

4
.
Process Design & Improvement

  • Design, update, and document quality and compliance processes as business needs evolve.
  • Proactively recommend process enhancements that improve agent productivity and customer experience.

5
.
Industry Trends & Benchmarking

  • Stay informed on emerging call center QA practices, tools, and technologies.
  • Benchmark against best practices to introduce innovative strategies that strengthen customer trust and loyalty.

6
.
Surveys & Feedback

  • Conduct customer and agent satisfaction surveys to assess experience and gather insights.
  • Recommend corrective actions to address recurring concerns.
  • Coaching & Insights
  • Partner with team leaders to coach telesales representatives using QA insights.
  • Deliver feedback sessions that are constructive, supportive, and performance driven.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

  • Diploma in a relevant field (Business, Communication, Customer Service, or related)
  • Over 2-3 years' experience as a Telesales Representative QA experience will be an added advantage
  • Sales-focused, customer-centric and diligent.
  • Exceptional writing and communication skills.
  • In-depth understanding of M-KOPA business.
  • Data analysis capability and ability to influence data-driven decisions.
  • Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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Business Analyst + Quality Assurance

Nairobi, Nairobi KES104000 - KES130878 Y Wise and Agile Solutions Limited

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Job Description

About Wise & Agile Solutions

At Wise & Agile Solutions, we empower organizations to streamline operations, embrace innovation, and deliver measurable results through technology. Our focus is on building smarter, faster, and scalable solutions, often blending AI-driven tools with practical business processes.

We are seeking a Business Analyst + Tester who can bridge the gap between requirements gathering and quality assurance. This hybrid role is ideal for someone who thrives on detail, understands user needs, and ensures flawless delivery of technology solutions.

Responsibilities

Requirements & Analysis

  • Collaborate with stakeholders to gather, analyze, and document business requirements.
  • Write clear, concise, and testable requirements and user stories.
  • Assist in creating acceptance criteria and ensuring full coverage of functionality with QA.

Testing & Quality Assurance

  • Support QA by validating functional coverage of requirements.
  • Execute test cases (functional, regression, and integration) prepared by the QA team.
  • Ensure delivered features align with documented requirements.
  • Report, track, and retest defects with precision.
  • Participate in UAT (User Acceptance Testing) and coordinate with end users.

AI & Automation Alignment

  • Use AI-assisted tools for writing requirements, test scenarios, and documentation.
  • Gain hands-on exposure to AI-based product testing.
  • Contribute to AI-related projects by clarifying requirements and validating functionality.
  • Skills & Qualifications
    Proven experience as a Business Analyst or in a hybrid BA/QA role.
  • Strong understanding of SDLC, Agile methodologies, and QA practices.
  • Experience in writing user stories, business requirements, and acceptance criteria.
  • Ability to execute test cases and validate business flows effectively.
  • Familiarity with defect management and bug tracking tools (e.g., , Jira, Azure DevOps).
  • Comfort with AI tools for documentation and analysis.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work collaboratively with cross-functional teams (Product, QA, Dev, Stakeholders).
  • Nice-to-Have
    Experience with low-code/no-code platforms and testing workflows.
  • Basic SQL or data querying skills to validate backend workflows.
  • Understanding of API testing and integration scenarios.
  • Awareness of automation testing concepts (not primary responsibility).
  • Experience in SaaS or startup environments.
  • Certification in Business Analysis (CBAP, CCBA) or ISTQB (Foundation).

Why Join Us?

At Wise & Agile Solutions, you'll be more than just part of the process—you'll be at the core of shaping client success through innovation and agility. You'll gain hands-on experience with cutting-edge tools, collaborate with diverse teams, and directly see the impact of your work on real-world business transformation.

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Software Quality Assurance Engineer

KES1200000 - KES3600000 Y Reon Capital

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Job Description

About Reon Capital

At Reon Capital, we believe that exceptional talent knows no boundaries. As a venture capital firm investing across eCommerce, energy, sports, real estate, and payment systems, we are passionate about building future-defining ventures and equipping great people with the tools to make a lasting impact.

We work with global partners to create scalable products and platforms, while expanding our internal product engineering team to drive new innovations. Based in Nairobi, with a global outlook, we are committed to creating impactful solutions across Africa and beyond.

Role Overview:

Our engineering team is looking for a Software Quality Assurance (QA) expert to strengthen our development process and ensure our products meet the highest standards of reliability and performance. The ideal candidate will bring strong experience in QA practices, test automation, and collaborate with the engineering team to deliver quality-driven products.

Key Responsibilities:

  • Develop, execute, and maintain test cases for 
    Flutter, , and
     applications.
  • Perform 
    manual, automated, and regression testing
     to ensure product stability.
  • Collaborate with engineers to define acceptance criteria and test coverage.
  • Identify, document, and track software defects, and verify fixes.
  • Validate APIs, UI/UX flows, and integrations across devices and environments.
  • Continuously improve testing processes and recommend new tools or frameworks.

Skills and Experience Required:

  • 2 years proven experience testing 
    web and mobile applications
    .
  • Familiarity with 
    Flutter, , and
     project environments.
  • Hands-on knowledge of test automation frameworks such as 
    Selenium, Cypress, Appium, or Detox
    .
  • Understanding of 
    CI/CD pipelines
     and QA integration.
  • Strong analytical skills with excellent attention to detail.
  • Strong communication and collaboration abilities.

What We Offer:

· Growth mindset - work with a team that values learning and ownership.

· Global exposure - collaborate with teams across Europe, and Africa.

How to Apply:

If you believe you have what it takes and are excited to contribute to our engineering team, please send your
CV and cover letter
to

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Pharmaceutical Quality Assurance Specialist

40200 Abothuguchi West KES120000 Annually WhatJobs

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full-time
Our client is seeking a meticulous and experienced Pharmaceutical Quality Assurance Specialist to join their growing team in **Garissa, Garissa, KE**. This role is critical in ensuring that all pharmaceutical products meet rigorous quality standards and comply with regulatory requirements. The successful candidate will be responsible for developing, implementing, and maintaining quality management systems, conducting internal audits, and investigating deviations and non-conformances. You will work closely with various departments, including manufacturing, research and development, and regulatory affairs, to ensure adherence to Good Manufacturing Practices (GMP) and other relevant guidelines. Key responsibilities include reviewing batch records, validating analytical methods, and preparing documentation for regulatory submissions. The Specialist will also be involved in supplier qualification and ensuring the quality of raw materials and finished products. A strong understanding of pharmaceutical regulations (e.g., FDA, EMA) and quality control principles is essential. Excellent analytical and problem-solving skills are required, along with the ability to interpret complex data and make informed decisions. The ideal candidate will possess strong communication and interpersonal skills, enabling effective collaboration with internal teams and external partners. This position offers a blend of office-based work, allowing for hands-on involvement with critical processes, and remote flexibility for specific documentation and review tasks. A Bachelor's or Master's degree in Pharmacy, Chemistry, Biology, or a related scientific field is required, along with significant experience in pharmaceutical quality assurance. If you are passionate about ensuring the safety and efficacy of medicines and thrive in a quality-driven environment, we encourage you to apply for this challenging and rewarding opportunity.
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Pharmaceutical Quality Assurance Manager

01000 Makongeni KES210000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking a meticulous and experienced Pharmaceutical Quality Assurance Manager to lead their quality control efforts within a fully remote operational structure. This critical role ensures that all pharmaceutical products meet stringent quality standards and comply with regulatory requirements. You will be responsible for developing, implementing, and maintaining the company's quality management system, including SOPs, batch record reviews, deviation investigations, and CAPA management. The ideal candidate will possess a strong understanding of GMP, regulatory guidelines (e.g., FDA, EMA), and pharmaceutical manufacturing processes. You will lead quality audits, manage external inspections, and work collaboratively with R&D, manufacturing, and regulatory affairs teams to ensure product integrity. This position requires excellent analytical skills, meticulous attention to detail, and strong leadership capabilities to guide a remote team. You will drive continuous improvement initiatives to enhance product quality and operational efficiency. This is a remote-first position, enabling you to contribute your expertise from **Thika, Kiambu, KE**, or any other location globally. We are looking for a dedicated professional committed to upholding the highest standards of quality in the pharmaceutical industry.
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