197 Customer Service Roles jobs in Kenya

We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. We are looking for people who are passionate about delivering the highest standards of service to our customers with proven customer care experience within the Cruise Industry.

As a Customer Care Executive, you will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings.You will communicate with sales staff and suppliers to rectify any problems that may have arisen.

Experience in Customer Care within the Cruise industry is essential.
Key Responsibilities

• Effectively fulfilling the booking once the sale has been made
• Answering customer queries by phone and email
• Resolving problems of customers on holiday
• Calming and advising customers appropriately
• Handling of customer complaints
• Liaising with tour operators
• Booking cancellations and transferring of sailings
• Supporting customers via an online web chat system
• Negotiating between our customers and operators
• Completing additions and amendments to bookings
• Logging notes of all communication
• Ancillary Sales and seeking up-selling opportunities
• Cross-selling clients to alternative holidays
• Identifying and rectifying causes of problems
• To undertake any other duties or projects as required by your line manager, appropriate to your role.

Skills And Experience

• Strong verbal and written communication skills
• 2+ years proven history in a Cruise Customer Care role
• Strong understanding of our products
• PC Literate – knowledge of Word, Excel, and Outlook
• Basic knowledge of ABTA/ATOL regulations
• Excellent time management skills
• Ability to work under pressure and independently
• Organisational skills are essential to this role
• Ability to communicate effectively both internally and externally at all levels
• Able to multitask by taking calls, chats, and responding to emails
• To undertake any other duties or projects as required by your line manager, appropriate to your role.

Behavioral Role Fit

• Professional nature
• Proactive & enthusiastic
• Supportive
• Team player

Kpi's

• PCA %
• Average workload 40 plus per day (calls and emails)
• Email response time
• Workload per hour/day
• Quality Assurance Customer Satisfaction

Why Join Iglu?
is the UK's largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer.

• Hybrid and Remote working options
• Discounted travel offers for family and friends
• Gym discounts at all major chains across the UK
• Mental Health and Wellbeing Support
• Electric Vehicle Scheme
• 24/7 Online GP Service
• Life Assurance for all
• Help shape the culture of Iglu by getting involved in our Charity or Social Committee
• Bi-annual Company Get Togethers

Our client
Kärcher
is looking for a
Customer Care Specialist.

About
Kärcher

Kärcher is the world's leading provider of cleaning technology, recognised globally for innovation, quality, and sustainability. Our Kenyan operations are built on strong partnerships with dealers and distributors, delivering solutions that combine performance, efficiency, and impact.

The Opportunity

Join Kärcher as a
Customer Care Specialist

and be at the heart of driving customer satisfaction and growth in Kenya. This isn't just a support role – it's your opportunity to work directly with our dealers, distributors, and global teams, solving challenges, building strong relationships, and ensuring customers experience the very best of Kärcher. If you're ambitious, detail-oriented, and ready to grow with a global brand, this is the role for you.

What You will Do

• Be the go-to person for dealers and distributors across Kenya and East Africa.
• Handle questions on product availability, pricing, orders, and deliveries with speed and professionalism.
• Proactively update clients on orders and shipments, ensuring no surprises.
• Manage after-sales queries, complaints, and returns alongside the service team.
• Enter and track orders in SAP, ensuring accuracy in pricing, discounts, and terms.
• Liaise with warehouses, clearing agents, and logistics teams to guarantee timely deliveries.
• Prepare trade documents (invoices, packing lists, certificates, inspection requirements).
• Keep customer and product data accurate and up to date.
• Share customer feedback and market insights that shape sales strategies.

What We are Looking For

• Degree / Diploma in Business Administration, Supply Chain, Sales, or a related field.
• 2–3 years' experience in sales support, order management, or customer-facing roles.
• Strong communication, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office; SAP experience is a plus.
• A self-starter who is detail-oriented, ambitious, and thrives in fast-paced environments.
• A team player who enjoys collaborating across sales, supply chain, and customer teams.

Why Join
Kärcher

Grow with a global leader

– gain exposure to international systems, practices, and networks.

Fast-track your career

– this role is a launchpad for ambitious professionals who want to move into commercial, operations, or leadership roles.

Be part of innovation

– work with a brand that's shaping cleaning technology worldwide.

Make an impact

– your work will directly influence customer satisfaction and regional growth.

Apply Now – Be Part of Kärcher's Global Success Story:

Send your CV and cover letter to

with the subject line
"Customer Care Specialist"

by
C.O.B. Wednesday, 15th October 2025

.

Company Description

Shop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in Kenya.

Role Description

This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.

Qualifications

• Strong Interpersonal Skills, Excellent Communication abilities
• Experience in Customer Service, Customer Support roles
• Proven track record in ensuring Customer Satisfaction
• Ability to handle customer inquiries and complaints efficiently
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Prior experience in the fashion or e-commerce industry is a plus
• A diploma or equivalent / bachelor's degree is preferred

Send your CV to

Deadline: 24th October 2025

Subject: Customer Care Agent

Join a team that's redefining customer experience in Kenya's fashion e-commerce space.

We're Expanding to Nakuru Join Our Team as a CC (Customer Care) Representative

Location:
Nakuru, Kenya

Company:
iClear Wellife Service Limited

About Us

At iClear Wellife Service Limited
, we're redefining how homes and offices across Kenya access clean and purified drinking water.

Our mission is simple — to make safe, healthy, and reliable water accessible to everyone through
innovative purification systems
and
exceptional customer care
.

As part of our exciting expansion, we're opening a
new branch in Nakuru
— and we're looking for passionate and motivated
CC (Customer Care) Representative
to join our growing team.

Role Overview

The CC
will play a key role in supporting customers, promoting our products, and driving sales at our new Nakuru branch.

If you're a strong communicator, sales-driven, and enjoy helping people find the right solutions, this opportunity is for you.

Key Responsibilities

Serve as the first point of contact for customers with professionalism and warmth.

Promote and sell iClear water purification products to achieve set sales targets.

Build lasting customer relationships through follow-ups and after-sales support.

Handle customer inquiries, resolve issues promptly, and ensure satisfaction.

Support branch marketing activations and community engagement activities.

Maintain accurate sales and customer care records.

Work closely with technical and operations teams to ensure efficient service delivery.

Qualifications & Skills

Diploma or Bachelor's degree in Business, Marketing, Customer Service, or related field.

1–2 years of experience in customer care and sales (experience in water or home appliance products is an advantage).

Excellent communication and interpersonal skills.

Strong sales and negotiation abilities.

Self-motivated, proactive, and target-driven.

Fluent in English and Kiswahili.

What We Offer

Competitive base salary plus performance-based incentives.

Training and mentorship during branch setup and operations.

Career growth opportunities in a fast-growing company.

A collaborative and supportive work culture.

Be part of our journey as we bring clean, safe water closer to Nakuru homes and businesses

How to Apply:

Send your CV and a short cover letter to

Use the subject line: "CC Representative – Nakuru Branch"

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice Branch

Qualifications
Type of Qualification
: First degree

Experience Required
3 years

• Experience within a contact centre environment.
• Experience of the bank's products, processes and systems.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Exploring Possibilities
• Following Procedures
• Making Decisions
• Meeting Timescales
• Producing Output

Technical Competencies:

• Email Management Software Proficiency
• Communication Tools
• Effective Communication
• Basic Computer Troubleshooting
• Problem-Solving
• Organization and Time Management
• Customer Service Orientation
• CRM System Knowledge

Job Opportunity: ETR/VAR Customer Care Representative

We are looking for a
proactive and dynamic Customer Care Representative
to join our ETR/VAR Department.

The ideal candidate will be the
first point of contact for clients
, handling inquiries, troubleshooting TIMS devices, managing stock, and ensuring smooth order cycles. Your role will be key in driving customer satisfaction and supporting business growth.

Key Responsibilities:

Handle customer inquiries and provide timely support.

Assist with basic TIMS device integration & training.

Respond to RFQs & E-Business enquiries.

Generate reports and assign technician tasks.

Qualifications:

Diploma/Degree in Business, Customer Service, or related field.

Experience in customer service/client care.

Excellent communication & problem-solving skills.

Strong organizational and multitasking ability.

If you are
customer-focused, reliable, and eager to contribute to business growth
, we'd love to hear from you.