854 Customer Service Roles jobs in Kenya

• Conduct virtual aesthetic consultations and provide personalized skincare advice.
• Develop and implement customized treatment plans for clients.
• Manage and mentor a team of remote aestheticians, overseeing their performance and development.
• Ensure the highest standards of client satisfaction and retention.
• Create educational content and resources on skincare and wellness topics.
• Contribute to product development and refinement based on client feedback.
• Handle complex client inquiries and resolve issues promptly.
• Collaborate with marketing to enhance online client engagement.

• Certified Aesthetician with advanced training and certifications.
• Minimum of 6 years of experience as an aesthetician, with at least 2 years in a leadership or supervisory role.
• Proven experience in delivering virtual consultations and client management.
• Extensive knowledge of cosmetic ingredients, formulations, and treatments.
• Excellent communication, interpersonal, and client-handling skills.
• Experience in leading remote teams is a strong asset.
• Familiarity with beauty e-commerce platforms and CRM systems.
• A passion for wellness and continuous learning in the beauty industry.

• Perform a wide range of aesthetic treatments including facials, microdermabrasion, chemical peels, waxing, and other specialized skin therapies.
• Conduct thorough skin analysis consultations to understand client needs and recommend appropriate treatments and home care.
• Develop and implement personalized treatment plans for clients.
• Educate clients on skincare principles, product ingredients, and usage.
• Maintain detailed client records, including treatment history and progress notes.
• Promote and sell skincare products and treatment packages to clients.
• Ensure a high standard of hygiene and sterilization in treatment rooms and equipment.
• Stay updated with the latest trends, techniques, and technologies in the beauty and wellness industry.
• Manage appointment scheduling and client follow-ups to ensure continuity of care.
• Contribute to creating a serene and welcoming atmosphere within the clinic.
• Provide exceptional customer service, addressing client concerns and inquiries with professionalism and empathy.
• Collaborate with other team members to achieve clinic goals and enhance client experience.
• Assist in inventory management for skincare products and supplies.
• Participate in ongoing training and professional development.

• Certified Aesthetician with recognized qualifications.
• Minimum of 5 years of experience in a similar role, preferably in a high-end clinic or spa setting.
• Proven expertise in performing various advanced skincare treatments.
• Excellent communication and interpersonal skills with a strong emphasis on client relations.
• Knowledge of dermatology and cosmetic science.
• Ability to upsell products and services ethically and effectively.
• Strong understanding of hygiene and safety protocols.
• Aesthetic sense and attention to detail.
• Client-focused attitude with a passion for the beauty industry.
• Ability to work independently and as part of a team.
• Experience with electronic health records or client management systems is a plus.

• Conduct comprehensive virtual skin consultations to assess client needs and recommend personalized treatment plans.
• Perform a wide range of advanced aesthetic treatments remotely via guided client sessions or telehealth support, as applicable.
• Develop and implement client retention strategies to foster loyalty and encourage repeat business.
• Educate clients on skincare products, treatment benefits, and at-home care routines.
• Manage client appointments, records, and communications using digital CRM tools.
• Stay abreast of the latest trends, technologies, and product innovations in the beauty and wellness industry.
• Collaborate with the marketing team to develop engaging content and promotions.
• Address client inquiries and resolve issues promptly and professionally.
• Maintain a thorough understanding of product ingredients and their efficacy.

• Certified Aesthetician with a recognized qualification (e.g., CIDESCO, CIBTAC) or equivalent extensive experience.
• Minimum of 5 years of experience in professional aesthetic treatments and client consultation.
• Proven experience in client relationship management and sales within the beauty or wellness sector.
• Excellent knowledge of skincare science, anatomy, and physiology.
• Strong communication, interpersonal, and active listening skills.
• Proficiency in using virtual communication platforms and CRM software.
• Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
• Passion for skincare, continuous learning, and delivering exceptional client experiences.

• Manage client accounts, build strong relationships, and understand their event requirements.
• Oversee the planning and execution of catering operations for various events, ensuring adherence to budget and client expectations.
• Coordinate with culinary teams, venue staff, and external vendors to ensure seamless event execution.
• Develop and manage event timelines, staffing schedules, and resource allocation.
• Ensure all health, safety, and hygiene standards are met throughout the catering process.
• Conduct virtual site inspections and client consultations.
• Troubleshoot and resolve any operational issues that arise during events.
• Manage inventory of catering supplies and equipment, ensuring adequate stock levels.
• Contribute to menu development and service style enhancements.
• Analyze event performance and client feedback to drive continuous improvement.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 6 years of experience in catering management, event planning, or hospitality operations.
• Proven track record of successfully managing large-scale events and diverse client portfolios.
• Strong understanding of food safety regulations and best practices.
• Excellent communication, negotiation, and interpersonal skills for remote client interaction.
• Exceptional organizational and project management abilities.
• Proficiency in event management software and tools.
• Ability to multitask and manage multiple projects simultaneously in a remote setting.
• Creative problem-solving skills and a proactive approach to challenges.
• Experience in budget management and cost control for events.
• A passion for culinary excellence and exceptional client service.

• Manage a portfolio of enterprise clients, ensuring their success and satisfaction.
• Develop and execute strategic success plans for each client.
• Conduct regular business reviews (QBRs) with clients to assess progress and identify opportunities.
• Drive product adoption and engagement among client users.
• Proactively identify and address potential client churn risks.
• Serve as the primary liaison between clients and internal teams (sales, product, support).
• Educate clients on new features, best practices, and industry trends.
• Identify opportunities for account growth and renewals.
• Gather client feedback and insights to inform product development and service improvements.
• Track and report on key customer success metrics.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 6 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Proven track record of building and maintaining strong client relationships and driving retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze client data and identify trends and opportunities.
• Proficiency in CRM and Customer Success platforms.
• Experience working effectively in a remote team environment.
• Strong problem-solving and strategic thinking abilities.
• Familiarity with client needs in diverse geographical markets, including proximity to areas like Malindi, Kilifi, KE , is beneficial for this remote role.

• Conduct comprehensive virtual skin assessments using advanced diagnostic tools and client-provided information.
• Develop customized skincare routines and treatment protocols tailored to individual client needs, skin types, and concerns.
• Educate clients on product usage, ingredient efficacy, and best practices for maintaining healthy skin.
• Provide expert advice on a wide range of aesthetic concerns, including acne, aging, hyperpigmentation, and sensitivity.
• Utilize CRM software to manage client profiles, track progress, and schedule follow-up consultations.
• Proactively engage with clients to ensure satisfaction, address any emerging issues, and promote loyalty.
• Collaborate with the product development team to provide feedback on existing formulations and suggest new product ideas based on client trends and needs.
• Stay updated on the latest advancements in aesthetic dermatology, beauty trends, and digital consultation technologies.
• Maintain strict confidentiality and adhere to all data privacy regulations.
• Occasionally assist with content creation for educational webinars and social media platforms.

• Minimum of 5 years of experience as a licensed aesthetician or esthetician, with a significant portion focused on virtual consultations or telemedicine.
• Possession of a valid professional aesthetician license or equivalent certification.
• Deep understanding of skin biology, physiology, common skin conditions, and effective treatment modalities.
• Proficiency in using various virtual consultation platforms and digital communication tools.
• Exceptional interpersonal and communication skills, with the ability to build rapport and convey complex information clearly and empathetically.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Demonstrated experience in client relationship management and customer service excellence.
• Ability to work independently in a remote setting, manage time effectively, and meet performance targets.
• A passion for beauty, wellness, and continuous learning is essential.
• Experience with skincare product formulation or ingredient analysis is a plus.
• Fluency in English is required; additional languages are an asset.

• Conduct detailed virtual consultations with clients to assess skin concerns, analyze needs, and recommend appropriate products and treatments.
• Develop personalized skincare routines and treatment plans based on individual client profiles and goals.
• Educate clients on product ingredients, benefits, and proper application techniques.
• Build and maintain strong, long-term relationships with clients through proactive communication and follow-up.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Track client progress and offer ongoing support and adjustments to their skincare plans.
• Promote the brand's philosophy and product lines, driving sales and customer satisfaction.
• Stay up-to-date with the latest trends, ingredients, and technologies in the beauty and wellness industry.
• Collaborate with the marketing team to create engaging content for client education and outreach.
• Maintain accurate and confidential client records within our CRM system.

• Certified Aesthetician with a recognized qualification.
• Minimum of 5 years of experience as an aesthetician, with demonstrated expertise in various skincare treatments and product lines.
• Proven experience in client consultation and relationship management.
• Excellent communication, listening, and interpersonal skills, with the ability to build rapport virtually.
• Strong knowledge of dermatological principles and skincare science.
• Familiarity with online consultation platforms and CRM software.
• A passion for beauty, wellness, and client care.
• Ability to work independently, manage time effectively, and maintain professionalism in a remote work environment.
• Proficiency in digital communication tools and basic computer skills.
• Experience with virtual selling and online client engagement is a plus.

• Manage a portfolio of real estate properties, overseeing all aspects of property operations.
• Develop and implement strategic plans to enhance property value and rental income.
• Conduct market research and analysis to identify investment opportunities and assess market trends.
• Oversee tenant relations, including leasing, lease renewals, and conflict resolution.
• Coordinate with property management teams, maintenance staff, and vendors to ensure properties are well-maintained and meet quality standards.
• Prepare and manage property budgets, financial reports, and investment performance analyses.
• Ensure compliance with all relevant laws, regulations, and lease agreements.
• Identify and implement cost-saving measures without compromising property quality or tenant satisfaction.
• Source, evaluate, and present potential new acquisitions to the investment committee.
• Negotiate terms for property acquisitions, disposals, and financing.
• Develop and maintain strong relationships with property owners, tenants, investors, and stakeholders.
• Utilize real estate management software and other tools to track portfolio performance and operations.
• Monitor industry best practices and explore innovative approaches to property management and investment.
• Prepare regular reports on portfolio performance, market conditions, and strategic recommendations.
• Conduct property inspections and recommend necessary improvements or repairs.

• Proven experience in real estate asset management, property management, or portfolio management.
• Strong understanding of real estate markets, investment principles, and property valuation methods.
• Demonstrated success in managing diverse property portfolios and achieving financial objectives.
• Excellent financial analysis, budgeting, and reporting skills.
• Exceptional negotiation, communication, and client relationship management abilities.
• Proficiency in real estate management software and MS Office Suite.
• Knowledge of relevant property laws and regulations.
• Bachelor's degree in Real Estate, Finance, Business Administration, or a related field. Advanced degrees or certifications (e.g., RICS, CCIM) are a plus.
• Ability to work independently, manage multiple priorities, and make sound decisions in a remote setting.
• Strong organizational and time-management skills.
• A proactive approach to identifying and addressing potential issues.

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay