111 Customer Experience Director jobs in Kenya

Company Description

Bluemify is dedicated to empowering mothers at every stage of their journey by providing both virtual and home-based consultation services. We connect mothers to professionals from the comfort of their homes, ensuring that they receive the necessary support and guidance. Our mission is to make professional help more accessible and convenient for mothers everywhere.

Role Description

This is an internship role for a User Experience (UX) Design Intern. The UX Design Intern will be responsible for applying design thinking principles, conducting user research, and creating visual designs for web and mobile interfaces. The candidate will also be involved in developing prototypes, improving user experience (UX), and collaborating with cross-functional teams to enhance product usability and accessibility.

Qualifications

• Proficiency in Design Thinking and User Research
• Strong skills in Visual Design and User Experience (UX)
• Experience in Prototyping and creating interactive mockups
• Excellent communication and collaboration skills
• Experience in healthcare or related industries is a plus

What you'll get

• Hands-on startup experience in the growing health-tech sector.
• Opportunity to design for social impact and improve maternal mental health care.
• Mentorship and guidance from an experienced, cross-functional team.
• Exposure to real-world product development processes in web and mobile.
• A chance to build your portfolio with impactful projects.
• Flexible remote working.
• Potential pathway to a full-time role after internship.

2-Week Project, Remote — Nairobi County, Kenya

Company Description:

Power Values
is a human-performance company at the intersection of
behavioral science, coaching, and AI
. Founded by
Jonathan Keim
, Chief Development Officer at
Robbins-Madanes Training
, the brand helps individuals and organizations align decisions with what matters most.

Through our
Power Values Quiz
,
AI coaching platform
, and
data-powered dashboards
, we turn values into measurable action that fuels both personal growth and organizational culture.

We're now expanding our product experience team to craft
intuitive, emotionally intelligent interfaces
that guide users—employees and leaders alike—through discovery, reflection, and transformation.

Role Description

This is a
remote, two-week research project
for a
User Experience Researcher
based in
Nairobi County, Kenya
.

The goal of this project is to conduct
user research and design exploration
for the upcoming
Power Values Leadership Dashboard
—a platform that helps organizations visualize alignment, engagement, and cultural health across teams.

You'll lead a focused research sprint, working closely with the design and product team to uncover how employees and leaders interact with value-based performance data, and translate those insights into actionable design recommendations.

Role Description

This is a
remote, two-week research project
for a
User Experience Researcher
based in
Nairobi County, Kenya
.

The goal of this project is to conduct
user research and design exploration
for the upcoming
Power Values Leadership Dashboard
—a platform that helps organizations visualize alignment, engagement, and cultural health across teams.

You'll lead a focused research sprint,
managing a small team of 1–2 research associates
, to uncover how employees and leaders interact with value-based performance data, and translate those insights into actionable design recommendations for the dashboard.

Key Responsibilities

• Plan and execute a
  two-week user research sprint
  , including
  qualitative and quantitative methods
  such as interviews, surveys, and usability tests
• Lead and mentor a small team (1–2 associates)
  in coordinating fieldwork, participant outreach, and data synthesis
• Conduct
  in-depth qualitative interviews
  with leaders and employees to uncover motivations, pain points, and behavioral patterns
• Analyze qualitative data to generate actionable insights and map user journeys related to culture, engagement, and alignment metrics
• Collaborate with product and design teams to translate research findings into data visualization concepts and interaction flows for the dashboard
• Deliver a
  final insights report and presentation
  , including user personas, journey maps, and early design concepts

Deliverables & Timeline

Week 1:
Research Planning & Data Collection

• Finalize research goals, participant criteria, and interview guides
• Conduct interviews and gather user feedback

Week 2:
Analysis & Dashboard Concept Development

• Synthesize insights into personas, pain points, and opportunity areas
• Present actionable recommendations and low-fidelity wireframes or design directions

Qualifications

• Strong skills in
  User Research, Human-Computer Interaction
  , and
  Design Thinking
• Experience designing or researching
  dashboards, analytics tools, or employee engagement systems
• Demonstrated ability to
  lead small teams
  and coordinate research projects under tight timelines
• Excellent
  analytical, storytelling, and presentation skills
• Ability to distill insights into
  clear, visual frameworks
  for product teams
• Empathetic, curious, and user-centered mindset with strong collaboration skills
• Bachelor's degree in
  Human-Computer Interaction, Psychology, Design
  , or a related field

Duration:
2 Weeks

Location:
Remote (Nairobi County, Kenya)

Compensation:
25,000 KSH

If you're passionate about designing tools that help people and teams live their values—let's talk.

To Apply:
Send your portfolio or relevant case studies to
Jonathan Keim
, along with a short note about your approach to user research and dashboard design.

Company Description

Onbora is a startup company looking for a UX/UI designer to help in the design procedures for the company. Our company focuses on offering tech solutions for small and medium businesses in Africa.

Role Description

This is a full-time on-site role for a User Experience Designer located in Nairobi. The User Experience Designer will be responsible for applying design thinking to create intuitive and engaging user experiences. Daily tasks include conducting user research, creating visual designs, and developing prototypes. The designer will collaborate with cross-functional teams to ensure the design vision is executed effectively.

Qualifications

• Proficiency in Design Thinking and User Research skills
• Expertise in User Experience (UX) and Visual Design
• Ability to create high-fidelity Prototypes
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Bachelor's degree in Design, Human-Computer Interaction (HCI), or related field is preferred
• Experience in a similar role is a plus

• Design intuitive and engaging user interfaces for web and mobile applications.
• Conduct user research, usability testing, and gather user feedback.
• Create wireframes, mockups, and interactive prototypes.
• Collaborate with product managers and developers to implement designs.
• Ensure a consistent and delightful user experience across all touchpoints.
• Translate user needs and business requirements into effective design solutions.
• Advocate for user-centered design principles throughout the product lifecycle.
• Stay updated on the latest UI/UX trends and best practices.

• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.
• Proven experience as a UI/UX Designer with a strong portfolio.
• Expertise in user research, wireframing, prototyping, and visual design.
• Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
• Solid understanding of usability principles and user-centered design methodologies.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work effectively in a remote, agile environment.

• Develop and execute a comprehensive customer experience strategy aligned with business objectives.
• Map and analyze customer journeys across all touchpoints, identifying pain points and opportunities for enhancement.
• Design and implement initiatives to improve customer satisfaction, loyalty, and retention.
• Lead and mentor a remote team of customer service professionals, fostering a high-performance culture.
• Oversee the daily operations of the customer service and helpdesk functions, ensuring efficient issue resolution and support.
• Develop and manage knowledge base articles, FAQs, and support documentation.
• Utilize customer feedback, data analytics, and market research to drive continuous improvement in CX.
• Collaborate with product, marketing, and sales teams to ensure a cohesive customer experience.
• Implement and manage customer feedback mechanisms, such as surveys and Net Promoter Score (NPS) tracking.
• Stay abreast of emerging CX trends, technologies, and best practices to maintain a competitive edge.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field. An MBA or advanced degree is a plus.
• Minimum of 7 years of experience in customer experience, customer service management, or a related field, with at least 3 years in a leadership role.
• Proven track record of developing and implementing successful CX strategies that have demonstrably improved customer satisfaction and loyalty.
• Strong understanding of customer journey mapping, service design, and CRM systems.
• Excellent analytical skills with the ability to interpret data and translate insights into actionable plans.
• Exceptional communication, interpersonal, and conflict-resolution skills, vital for managing remote teams and stakeholders.
• Experience in managing and coaching remote customer support teams.
• Proficiency in using customer support platforms and CX management tools.
• Strategic thinker with a passion for creating outstanding customer interactions.
• Ability to work independently, make sound decisions, and drive results in a remote environment.

We are looking for a Customer Experience Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Customer Experience Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Customer Experience Specialist (E-commerce & Support Platforms) - Remote

About TalentPop
At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly, proactive, and tech-savvy individual to join us and help make every customer interaction a positive one.

What You'll Do

You'll Be On The Front Lines, Helping Customers And Ensuring They Have a Seamless Experience. Using Various Support And E-commerce Platforms, You'll Manage Customer Inquiries And Provide Timely, Accurate Solutions. Your Day-to-day Will Involve

• Communicating with customers via chat, email, and phone.
• Resolving issues related to orders, products, and accounts with empathy and efficiency.
• Becoming an expert on the brands you support, providing informed and thoughtful assistance.
• Collaborating with the team to maintain a high standard of service.

Who We're Looking For

We're Seeking a Reliable Professional Who Has

• At least 1 year of experience in a remote customer-facing role.
• Excellent written and verbal communication skills.
• Experience with e-commerce platforms like Shopify or help desks like Gorgias, Zendesk, or similar is a big plus.
• The ability to work independently and manage multiple tasks.

What We Offer

We value our team and are committed to your success and well-being. We offer:

• Competitive pay and performance-based raises.
• Paid time off and holiday bonuses.
• Health and dental benefits or a health stipend.
• A fully remote work environment.
• Opportunities for career growth as we continue to expand.

Remote Work Requirements

To ensure you're set up for success in this role, you'll need:

• A reliable computer or laptop (i5 processor or equivalent preferred).
• A stable internet connection (at least 15 Mbps upload/download).

When applying, use application code:
CS
Ready to Join Us?

If you're experienced in remote customer service, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.

We are looking for a part-time/half day client experience manager to support an influencer management agency. The Talent Experience Manager ensures that every creator represented by the agency

feels seen, supported, and valued. Acting as both a concierge and a connector, this person

safeguards the overall experience for our talent community ensuring that every touchpoint

reflects the agency's values of excellence, care, and clarity. They are the agency's

emotional pulse checker and operational bridge, making sure that creators not only feel good

about working with us but are guided through a seamless, professional, and elevated process

at every step.

Your Role in a Nutshell

You'll be the agency's go-to connection for talent - a trusted point of contact who makes sure every interaction feels personal, clear, and cared for. You'll act as both listener and problem-solver: offering support, collecting feedback, and turning insights into actionable improvements and thoughtful moments of care that make every experience seamless and meaningful.

Role Objective

To elevate the end-to-end customer experience through proactive communication, operational excellence, and meaningful relationship-building that reinforces the agency's commitment to premium, people-centered management.

Key Responsibilities

• Conduct light "drive-by" check-ins with clients to maintain a pulse on sentiment, engagement, and satisfaction.

• Identify recurring feedback trends and report insights weekly to the Director of Operations.

• Coordinate milestone recognitions, birthdays, anniversaries, and surprise-and-delight moments that strengthen client relationships.

• Celebrate wins across the roster - gathering success stories, positive feedback, and sharing them internally.

• Review each client's Basecamp project weekly to ensure tasks, timelines, and approvals are current.

• Flag incomplete deliverables or missing uploads to the appropriate manager or campaign lead.

• Confirm campaign folders, briefs, and assets are properly uploaded and organized in Google Drive and Basecamp.

• Monitor daily communication channels to ensure all talent messages receive acknowledgment within 24 hours.

• Maintain a weekly pulse report summarizing sentiment, wins, opportunities, and red flags.

• Partner with Operations to maintain organization and accuracy across all talent spaces.

Skills & Qualifications

• Exceptional written and spoken English with the ability to communicate clearly and professionally with U.S.-based clients.

• 4+ years of experience in client relations, communications, or hospitality preferred.

• Strong emotional intelligence and discretion when handling sensitive information.

• Detail-oriented, proactive, and calm under pressure with excellent organizational habits.

• Based in Kenya (preferred) with the ability to work half days aligned with U.S. Eastern Standard Time (EST).

Deliverables & Expectations

• Daily: Monitor inboxes and communication platforms; ensure no open talent requests are missed.

• Weekly: Deliver a Talent Pulse Report summarizing sentiment, wins, and areas of improvement.

• Monthly: Conduct Basecamp audit across all active talent; identify process inefficiencies or gaps.

• Quarterly: Present recommendations to Operations and Leadership for improving the talent experience.

If this sounds like you - if you're someone who finds joy in building relationships, bringing calm to busy days, and creating exceptional experiences for others - we'd love to hear from you. Send your application to