209 Customer Service Departments jobs in Kenya

• Conduct personalized virtual consultations to understand client needs and preferences.
• Provide expert advice and recommendations on beauty and wellness products and services.
• Educate clients on product usage, benefits, and complementary wellness practices.
• Build and maintain strong, positive relationships with a portfolio of clients.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Troubleshoot issues and resolve client problems to ensure satisfaction.
• Stay current with industry trends, new product developments, and wellness practices.
• Collaborate with internal teams to share client insights and contribute to service enhancements.
• Achieve client retention and satisfaction targets.
• Maintain accurate client records and consultation notes.

• Proven experience in the beauty, skincare, or wellness industry, with a strong product knowledge base.
• Excellent understanding of skincare, cosmetic application, holistic wellness, and beauty trends.
• Exceptional communication, listening, and interpersonal skills.
• Demonstrated ability to provide personalized customer service and build client rapport.
• Experience with virtual consultations and client management systems.
• Proficiency in using digital communication tools and platforms.
• Ability to work independently and manage client relationships effectively in a remote setting.
• A passion for beauty and wellness and a desire to help clients achieve their goals.
• Previous sales or client advisory experience is a strong advantage.
• Relevant certifications in esthetics, cosmetology, or wellness are beneficial.

Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system

Contact assigned new customers to welcome them to African Clean Energy.

Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying

Daily review and report the operations of the customer calls with CFM.

Resolve customer support cases that hinder the company from receiving payments, ensuring timely follow-up and documentation.

Update incorrect or outdated contact information to ensure accurate communication

Conduct customer training for stove usage and for payment model

Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls. 

Review the outcomes of the satisfaction and survey calls and report to CFM.

Bachelor’s degree in Finance, Economics, Business Administration, or a related field

Proven experience in debt collection, loan recovery, or related call‑centre credit roles.

Basic understanding of debt recovery strategies and credit processes.

Excellent communication—English required, Kiswahili essential, local dialects a plus.

Analytical mindset, negotiation skills, ability to work under pressure.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate product and service information to customers.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Process customer orders, returns, and exchanges.
• Escalate complex issues to appropriate departments or senior support staff.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Maintain a high level of product knowledge.
• Contribute to team goals and collaborate with colleagues.
• Ensure adherence to company policies and service level agreements.

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Proficiency in computer applications and CRM software.
• Ability to multitask and manage time effectively.
• Must have a reliable internet connection and a dedicated workspace.
• Adaptable and eager to learn new systems and products.
• A positive attitude and a strong work ethic.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Process customer orders, applications, or requests.
• Escalate complex customer issues to the appropriate departments or supervisors.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate customer feedback and trends to the team.
• Adhere to company policies and procedures.
• Contribute to team goals and continuous improvement of customer service processes.
• Maintain a high level of customer satisfaction.

• High school diploma or equivalent; some college education or relevant certification is a plus.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and as part of a team.
• Basic computer proficiency.
• Adept at handling customer complaints and building rapport.
• Demonstrates reliability and punctuality.

• Lead, mentor, and coach a team of remote customer support agents.
• Oversee daily customer support operations, ensuring timely and effective issue resolution.
• Handle escalated customer inquiries and complaints, providing expert solutions.
• Develop and implement customer support policies, procedures, and best practices.
• Monitor and analyze key performance indicators (KPIs) to ensure service quality and team efficiency.
• Train new support agents on products, services, and customer service protocols.
• Identify recurring customer issues and provide feedback to relevant departments for improvement.
• Manage customer support channels, including email, chat, and phone support.
• Contribute to the development of self-service resources, such as FAQs and knowledge bases.
• Foster a positive and productive work environment for the remote support team.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience managing and motivating remote customer support teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software and customer support ticketing systems (e.g., Zendesk, HubSpot, Salesforce).
• Strong understanding of customer service best practices and customer experience principles.
• Ability to handle difficult customer situations with professionalism and empathy.
• Demonstrated ability to analyze performance data and implement improvements.
• Adaptability and willingness to work in a fast-paced, remote environment.

• Respond promptly and professionally to customer inquiries across multiple channels (phone, email, chat).
• Diagnose and resolve customer issues efficiently and effectively.
• Provide accurate information about products, services, and policies.
• Guide customers through troubleshooting steps and provide clear instructions.
• Document all customer interactions and resolutions accurately in the support system.
• Identify and escalate priority issues to appropriate teams when necessary.
• Gather customer feedback and share insights with relevant departments to improve products and services.
• Maintain a high level of customer satisfaction by exceeding expectations.
• Contribute to the knowledge base by creating and updating support articles.

• Previous experience in customer service or a similar role is highly desirable.
• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customer concerns.
• Proficiency in using customer support software and tools.
• Ability to multitask and manage time effectively in a remote work environment.
• A proactive attitude and a willingness to learn about new products and services.
• High school diploma or equivalent; further education or certifications are a plus.
• Reliable internet connection and a dedicated workspace for remote work.

• Respond to customer inquiries and resolve issues promptly and professionally across multiple channels.
• Provide accurate information about products and services, guiding customers through solutions.
• Troubleshoot technical problems and guide customers through resolution steps.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Gather customer feedback and share insights with the team to improve products and services.
• Contribute to the development and maintenance of knowledge base articles and FAQs.
• Meet and exceed individual and team performance targets for response times, resolution rates, and customer satisfaction.
• Adhere to company policies and procedures in all customer interactions.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.

• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency in using CRM systems and helpdesk software.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with MS Office Suite and common internet applications.
• High school diploma or equivalent; a college degree is a plus.
• Patience and empathy when dealing with customer issues.
• Ability to work effectively in both team and independent settings.
• Comfortable working in a hybrid environment, balancing remote and in-office duties.