0 Customer Support Specialist jobs in Kenya
Customer Support Specialist
80200 Shella
KES60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role involves providing exceptional assistance to customers, resolving inquiries, and ensuring a positive user experience. The position offers a hybrid work arrangement, combining remote flexibility with in-office collaboration.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Provide product information and guidance to customers, ensuring their needs are met.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify and report recurring issues to help improve products and services.
- Contribute to the development of customer support resources, such as FAQs and knowledge base articles.
- Assist with customer onboarding and training, ensuring a smooth transition.
- Gather customer feedback and share insights with the product and marketing teams.
- Follow communication guidelines and protocols to maintain brand consistency.
- Proactively seek solutions to customer problems and strive for first-contact resolution.
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in customer service or a related field.
- Excellent communication skills, both written and verbal, with a friendly and patient demeanor.
- Strong problem-solving abilities and the capacity to handle difficult situations with professionalism.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working in both remote and office environments.
- A genuine desire to help customers and a positive attitude.
- Familiarity with the local market and customer expectations in **Malindi, Kilifi, KE** is beneficial.
- Ability to adapt to changing workflows and learn new systems quickly.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
10200 Tuwan
KES50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-centric Customer Support Specialist to join their team. This role is integral to providing exceptional service and ensuring customer satisfaction through various communication channels. The ideal candidate will be empathetic, patient, and possess excellent problem-solving skills to address customer inquiries, issues, and feedback effectively. Responsibilities include responding to customer calls, emails, and chat messages in a timely and professional manner, troubleshooting technical and non-technical issues, guiding customers through product features and services, and escalating complex problems to the appropriate departments. You will be responsible for documenting all customer interactions accurately in the CRM system and contributing to the knowledge base with FAQs and solutions. A strong understanding of our client's products and services is crucial, and continuous learning is expected. We are looking for individuals with outstanding communication and interpersonal skills, both written and verbal. Previous experience in a customer service or helpdesk environment is highly desirable, along with proficiency in using CRM software and standard office applications. The ability to remain calm and composed under pressure, work collaboratively with colleagues, and adapt to changing priorities is essential. This position offers a hybrid work arrangement, combining remote flexibility with periodic in-office collaboration in **Bungoma, Bungoma, KE**. We are looking for a team player who is passionate about helping others and committed to delivering outstanding customer experiences. If you are a motivated individual with a knack for problem-solving and a desire to excel in a customer-facing role, we encourage you to apply. Join our client's vibrant team and play a key part in building lasting customer relationships.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
70200 Gathiruini
KES60000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their thriving team. This role involves managing customer inquiries and issues across multiple channels, ensuring a high level of customer satisfaction. You will be the first point of contact for customers, providing assistance, resolving problems, and offering product information. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. This hybrid position offers a blend of remote work flexibility and in-office collaboration, allowing for a balanced work environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process orders, forms, applications, and requests accurately.
- Maintain customer records by updating account information.
- Gather customer feedback and share insights with the relevant teams to improve services.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Contribute to team effort by accomplishing related results as needed.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices is advantageous.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-centric approach and patience.
- Proficiency in English and local languages.
- Ability to adapt to a hybrid work model.
- Demonstrated ability to remain calm and professional under pressure.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
40144 Kisumu
KES70000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and efficient Customer Support Specialist for a fully remote position. This role is crucial for providing exceptional assistance to our customers, resolving inquiries, and ensuring a positive experience with our products and services. You will handle customer interactions via phone, email, and chat, addressing a wide range of questions and issues. The ideal candidate possesses outstanding communication and active listening skills, coupled with a patient and empathetic demeanor. You should be proficient in troubleshooting common technical problems and be able to guide customers through solutions clearly and concisely. Experience with customer relationship management (CRM) software is a plus. This position requires the ability to manage multiple tasks simultaneously and maintain composure under pressure. You will be responsible for documenting customer interactions and feedback, contributing to service improvements. Training will be provided on our products and support systems, but a strong willingness to learn and adapt is essential. This remote role offers the flexibility to work from home while making a significant impact on customer satisfaction for our client base, which may include customers in **Kisumu, Kisumu, KE**. Join our dedicated support team and be the voice of our company.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
40100 Abothuguchi West
KES55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role involves providing exceptional assistance to our customers regarding their inquiries, issues, and concerns related to our products and services. You will be a key point of contact, responsible for ensuring a positive customer experience through various communication channels, including phone, email, and live chat. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a patient demeanor. This is a hybrid role, requiring you to work both remotely and from our office located in **Garissa, Garissa, KE**. You will be responsible for troubleshooting technical problems, guiding users through product features, processing requests, and escalating complex issues to the appropriate departments.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve customer issues, providing clear and concise solutions.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Process customer requests, orders, and account updates accurately.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Contribute to building and maintaining a comprehensive knowledge base of support solutions.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Adhere to service level agreements (SLAs) and ensure high levels of customer satisfaction.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Assist in training new team members on support procedures and best practices.
- Proactively seek opportunities to improve the customer support process and customer experience.
Qualifications:
- Previous experience in a customer service or helpdesk role is essential.
- Excellent verbal and written communication skills in English and Swahili.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and collaboratively in a hybrid work model.
- Familiarity with (mention a relevant product/service type, e.g., software applications, e-commerce platforms) is a plus.
- A high school diploma or equivalent; further education or certifications are an advantage.
- Demonstrated ability to remain calm and professional under pressure.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
60200 Meru , Eastern
KES45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in **Meru, Meru, KE**. This role offers a hybrid work model, combining the flexibility of remote work with the collaborative benefits of in-office engagement. You will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries efficiently.
Responsibilities:
Qualifications:
This is an excellent opportunity to grow your career in customer support within a supportive and dynamic environment.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues and product-related questions.
- Provide detailed information about products, services, and policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Identify and report recurring issues or trends to assist in product and service improvements.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Participate in team meetings and training sessions to stay updated on product knowledge and support procedures.
- Contribute to the development of support documentation and knowledge base articles.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proactively seek opportunities to enhance the customer experience.
Qualifications:
- Previous experience in a customer service or helpdesk role is preferred.
- Excellent verbal and written communication skills in English and Swahili.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer issues.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Familiarity with remote work tools and collaboration platforms.
- A commitment to providing excellent customer service.
- Must be able to work from the **Meru, Meru, KE** office on designated days as part of the hybrid schedule.
This is an excellent opportunity to grow your career in customer support within a supportive and dynamic environment.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
20200 Mwembe
KES65000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and empathetic Customer Support Specialist to join their dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences and possess strong problem-solving skills. This role is based in our vibrant **Naivasha, Nakuru, KE** office, with a flexible hybrid work arrangement allowing for a blend of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Provide first-line support to customers via phone, email, and live chat, addressing inquiries and resolving issues efficiently and courteously.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to relevant departments or senior support staff when necessary.
- Maintain a high level of product knowledge to effectively answer customer questions.
- Identify trends in customer inquiries and provide feedback to the product and service teams for continuous improvement.
- Proactively seek opportunities to enhance the customer experience and build strong customer relationships.
- Adhere to service level agreements (SLAs) and internal quality standards.
- Participate in team meetings and training sessions to stay updated on product changes and support procedures.
- Contribute to the development of FAQs and knowledge base articles.
- Previous experience in a customer service or helpdesk role is highly desirable.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
- Strong active listening and interpersonal skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and understanding demeanor when dealing with customer concerns.
- High school diploma or equivalent required; further education or certifications in customer service or a related field are a plus.
- Adaptability and willingness to learn new technologies and processes.
- A positive attitude and a commitment to teamwork.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
00200 Ngong
KES100000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their thriving, remote-first support team. In this role, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries with efficiency and professionalism. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat, ensuring a seamless and positive customer experience. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a strong ability to troubleshoot and problem-solve effectively. Your responsibilities will include understanding customer needs, providing accurate information about products and services, guiding users through technical issues, and escalating complex problems when necessary. You will maintain detailed records of customer interactions and feedback, contributing to the continuous improvement of our client's support processes and offerings. This is a fantastic opportunity to be part of a customer-centric organization and make a real difference in customer satisfaction. We are seeking individuals who are passionate about helping others and are adept at managing their time and tasks in a remote work environment. A keen attention to detail and the ability to adapt to new software and procedures are crucial. You will be an integral part of a supportive team, working collaboratively to achieve shared goals. If you excel at building rapport, resolving issues, and providing a high level of service, this remote role supporting customers near Ruiru, Kiambu, KE is an ideal fit for your skills and career aspirations. We value individuals who are proactive, resourceful, and committed to delivering outstanding customer support.
Responsibilities:
Responsibilities:
- Provide excellent customer service across phone, email, and chat channels.
- Respond to customer inquiries and resolve issues promptly and effectively.
- Guide customers through product features and troubleshooting steps.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to appropriate departments when necessary.
- Identify and report trends in customer inquiries and feedback.
- Contribute to the development of support documentation and FAQs.
- Meet or exceed individual and team support metrics.
- Continuously improve product knowledge and support skills.
- Maintain a high level of professionalism and courtesy in all interactions.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support or customer service experience.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and as part of a remote team.
- Reliable internet connection and a dedicated workspace.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
50100 Kakamega, Western
KES45000 Monthly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team. This role involves providing exceptional assistance to our users, resolving inquiries, and ensuring a positive customer experience. You will be the primary point of contact for customers seeking help with our products and services, managing a variety of communication channels including phone, email, and chat. Responsibilities include troubleshooting technical issues, guiding users through product features, processing requests, and escalating complex problems to appropriate departments. The ideal candidate possesses excellent communication and interpersonal skills, patience, and a genuine desire to help others. A strong understanding of customer service principles and basic technical aptitude are essential. You should be adept at problem-solving and able to work efficiently in a fast-paced environment. This position offers a hybrid work model, allowing for a balance between remote work flexibility and in-office collaboration. While the role is based in Kakamega, Kakamega, KE , successful candidates will be expected to work both remotely and from the office as per the established hybrid schedule. We value a positive attitude, reliability, and a commitment to exceeding customer expectations. Join our team and play a crucial role in building customer loyalty and satisfaction.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
50100 Tuwan
KES60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Eldoret, Uasin Gishu, KE**. This hybrid role offers the flexibility to work both from home and in the office, providing a balanced work environment. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your responsibilities will include responding to customer queries via phone, email, and live chat, troubleshooting technical problems, guiding customers through product features and services, and escalating complex issues to the appropriate departments. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and have a knack for problem-solving. The ideal candidate will be patient, articulate, and capable of maintaining a positive and professional demeanor at all times, even under pressure. This role requires a deep understanding of our client's products and services, and the ability to explain technical information clearly and concisely to non-technical users. You will also be involved in documenting customer interactions, identifying trends in customer feedback, and contributing to the improvement of customer service processes. As part of the hybrid model, you will be expected to attend team meetings and training sessions at the Eldoret office on designated days, while enjoying the benefits of remote work for the remainder of the week. This position is crucial in maintaining our client's reputation for outstanding customer care and building lasting customer relationships.
Responsibilities:
Responsibilities:
- Provide exceptional customer support across multiple channels (phone, email, chat).
- Diagnose and resolve customer issues effectively and efficiently.
- Educate customers on product features and best practices.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to resolve customer complaints.
- Identify opportunities to improve the customer experience.
- Adhere to company policies and service level agreements.
- Participate in team meetings and training sessions in **Eldoret, Uasin Gishu, KE**.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with helpdesk software and CRM systems.
- Ability to multitask and manage time effectively.
- Adaptable and eager to learn new products and technologies.
- Must be able to work effectively in a hybrid capacity, with required in-office presence in **Eldoret, Uasin Gishu, KE**.
This advertiser has chosen not to accept applicants from your region.
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