719 Customer Support Specialist jobs in Kenya
Customer Support Specialist
20117 Naivasha, Rift Valley
KES45000 Annually
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Our client is looking for a friendly and efficient Customer Support Specialist to join our team, offering a hybrid work arrangement. In this role, you will be the primary point of contact for our customers, providing timely and effective solutions to their inquiries and issues via phone, email, and chat. You will be responsible for troubleshooting common technical problems, guiding customers through product features, and ensuring a positive customer experience. The ideal candidate will possess excellent communication and interpersonal skills, a patient demeanor, and a strong ability to multitask. You will maintain detailed records of customer interactions and resolutions within our CRM system. This position requires a proactive approach to problem-solving and the ability to work both independently and collaboratively with team members. Responsibilities include responding to customer requests promptly, resolving complaints effectively, and escalating complex issues to the appropriate departments when necessary. A commitment to providing exceptional service and contributing to customer satisfaction is paramount. This role offers a great opportunity to develop your customer service skills in a dynamic environment, with a balance of remote flexibility and in-office collaboration. You will be trained on our product suite and support tools to ensure you have the knowledge to succeed. Your ability to build rapport with customers and resolve their needs efficiently will be key to your success in this role. We are looking for individuals who are passionate about helping others and can adapt to different customer needs.
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0
Customer Support Specialist
20100 Naivasha, Rift Valley
KES45000 month
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Naivasha, Nakuru, KE . This role is crucial in providing exceptional assistance and resolving customer inquiries efficiently. You will be the first point of contact for customers, handling a variety of issues via phone, email, and potentially in-person interactions. Key responsibilities include understanding customer needs, providing accurate information about products and services, troubleshooting technical issues, and escalating complex problems to the appropriate departments. You will be responsible for documenting all customer interactions and resolutions in the company's CRM system. Maintaining a high level of customer satisfaction is paramount. This role requires excellent communication and interpersonal skills, patience, and a genuine desire to help others. The ideal candidate will possess strong problem-solving abilities and the capacity to work effectively under pressure. Previous experience in customer service or a related field is highly desirable. You should be proficient with common computer applications and able to learn new software systems quickly. We are looking for an empathetic individual who can build rapport with customers and represent the company professionally at all times. This is a great opportunity to build a career in customer service within a supportive team environment. The ability to work effectively as part of a team and contribute to a positive customer experience is essential.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and other channels.
- Provide accurate product and service information.
- Troubleshoot and resolve customer issues and complaints.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to relevant departments.
- Maintain a high standard of customer satisfaction.
- Collaborate with team members to improve customer support processes.
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1
Customer Support Specialist
00200 Njiru Village
KES50000 Annually
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Our client, a growing technology services provider, is looking for a dedicated Customer Support Specialist to join their team. In this hybrid role, you will be a primary point of contact for customers, providing timely and effective solutions to their inquiries and technical issues. Your responsibilities will include answering customer calls, responding to emails and live chat messages, troubleshooting common software and hardware problems, and escalating complex issues to higher technical support tiers when necessary. You will be expected to maintain accurate records of customer interactions and resolutions in the CRM system, and contribute to the development of knowledge base articles and FAQs. A key part of this role is ensuring a positive customer experience through empathetic communication and efficient problem-solving. You will also play a role in identifying recurring customer issues and providing feedback to product development teams for service improvement. The ideal candidate will have a passion for customer service, excellent communication and interpersonal skills, and a patient and positive attitude. Prior experience in a customer service or technical support role is a strong asset. Proficiency with customer relationship management (CRM) software and basic troubleshooting skills are required. You will need to be comfortable working both remotely and from our office in Ongata Rongai. This is a fantastic opportunity to grow within a supportive team environment and make a real difference in customer satisfaction.
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2
Customer Support Specialist
00100 Makongeni
KES70000 month
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Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This is a fully remote position, offering the flexibility to work from home and contribute to customer satisfaction from anywhere. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a passion for problem-solving. You will be responsible for responding to customer inquiries via various channels, including email, phone, and chat, addressing their questions, troubleshooting issues, and providing accurate information about products and services. Key duties include resolving customer complaints efficiently and effectively, maintaining detailed records of customer interactions, and escalating complex issues to the appropriate departments when necessary. You will also be involved in gathering customer feedback to help improve products and services. Our client values individuals who are proactive, possess strong organizational skills, and are committed to delivering a positive customer experience. The ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote environment is essential. You will be part of a supportive team that is focused on ensuring customer loyalty and satisfaction. This is an excellent opportunity to utilize your customer service skills to make a real difference, build strong customer relationships, and grow your career in a rewarding, remote-first role. Your contribution will be vital in maintaining our client’s reputation for excellent customer care. We are looking for individuals who are great listeners, empathetic communicators, and are adept at finding solutions to customer challenges, ensuring every interaction is a positive one.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via email, phone, and chat in a timely manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to senior support or relevant departments.
- Gather customer feedback and report insights to improve services.
- Ensure a high level of customer satisfaction with every interaction.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
- Contribute to the team's success through collaboration and knowledge sharing.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support or client service experience.
- Excellent communication, listening, and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer issues.
- Proficiency with CRM software and helpdesk systems.
- Ability to work independently and manage workload in a remote setting.
- Strong typing skills and computer literacy.
- Adaptability and willingness to learn new products and procedures.
- Positive attitude and a commitment to customer satisfaction.
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3
Customer Support Specialist
20117 Nyeri Town
KES70000 month
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Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in **Nyeri, Nyeri, KE**. This is a hybrid role, requiring a mix of in-office and remote work, offering a balance of collaboration and flexibility. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries efficiently and professionally. Your responsibilities will include answering incoming calls, responding to emails, and managing customer support tickets across various platforms. You will actively listen to customer needs, troubleshoot issues, and provide accurate information and solutions in a timely manner. Building and maintaining strong customer relationships is paramount, and you will strive to exceed customer expectations with every interaction. This role requires excellent communication skills, both written and verbal, along with a patient and friendly demeanor. You should be adept at explaining technical information in a clear and concise way. The ability to work independently, manage time effectively, and multitask in a fast-paced environment is crucial. You will be expected to document customer interactions accurately, update customer records, and escalate complex issues to the appropriate departments. Continuous learning and staying updated on product knowledge and support procedures are essential. Join our client's supportive team and contribute to their commitment to outstanding customer service. This position offers opportunities for growth and development within the customer service field.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues effectively.
- Provide accurate product and service information.
- Maintain detailed records of customer interactions.
- Escalate unresolved issues to appropriate teams.
- Follow communication guidelines and protocols.
- Identify and communicate trends in customer inquiries.
- Process orders, forms, and applications as needed.
- Contribute to team efforts and achieve customer satisfaction goals.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM systems and helpdesk software.
- Ability to remain calm and professional in high-pressure situations.
- Familiarity with basic IT troubleshooting.
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4
Customer Support Specialist
60100 Meru , Eastern
KES80000 Annually
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Job Description
We are seeking a motivated and customer-centric Customer Support Specialist to join our client's vibrant support team. This is a fully remote position, offering the flexibility to assist customers and resolve inquiries from the convenience of your home. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your responsibilities will include troubleshooting technical issues, answering product-related questions, processing orders, and managing customer accounts. The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach to customer interactions. Strong problem-solving abilities and the capacity to quickly learn and adapt to new products and procedures are essential. Proficiency in using customer relationship management (CRM) software and other support tools is highly desirable. You will be expected to maintain high levels of customer satisfaction by resolving issues efficiently and effectively. We are looking for an individual who is proactive, possesses a positive attitude, and thrives in a fast-paced, collaborative remote environment. The ability to manage multiple tasks and prioritize effectively is key. This remote role offers a fantastic opportunity to be part of a dynamic team, contribute to positive customer experiences, and grow your career in customer service.
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5
Customer Support Specialist
00901 Abothuguchi West
KES50000 Annually
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Job Description
Our client, a rapidly expanding tech company, is seeking a motivated and customer-centric Customer Support Specialist. This hybrid role offers a blend of remote work and on-site collaboration in **Ruiru, Kiambu, KE**. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your responsibilities include resolving customer inquiries and issues efficiently, troubleshooting technical problems, and educating customers on product features and functionalities. A deep understanding of customer service principles and a passion for helping others are essential. The ideal candidate will possess strong communication and active listening skills, with the ability to empathize with customers. You will be responsible for maintaining accurate customer records and documenting all interactions. Experience with CRM systems and helpdesk software is required. This role involves escalating complex issues to higher support tiers and collaborating with other departments to ensure customer satisfaction. You will contribute to the development of knowledge base articles and FAQs to empower customers. The ability to work independently and as part of a team is crucial. Continuous learning about the company's products and services is expected. You will be part of a supportive team dedicated to providing outstanding customer experiences. This is a great opportunity to grow your career in a fast-paced and dynamic environment.
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6
Customer Support Specialist
20200 Kapsuser
KES45000 month
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Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Kericho. In this hybrid role, you will be the first point of contact for our customers, providing exceptional assistance and ensuring a positive experience with our products and services. You will handle a variety of customer inquiries via phone, email, and chat, resolving issues efficiently and accurately. The ideal candidate is a problem-solver with excellent communication skills and a genuine desire to help others. You will be expected to spend a few days a week at our Kericho office and the rest of the week remotely, offering a balanced work-life environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Escalate complex issues to the appropriate departments for resolution.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Identify and communicate trends in customer inquiries to help improve customer service standards.
- Contribute to team efforts by accomplishing related results as needed.
- Gather customer feedback and share it with the relevant teams for service improvement.
- Proactively identify opportunities to enhance the customer experience.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma; a college degree in a relevant field is a plus.
- Patience and empathy when dealing with customer concerns.
- Proficiency in English and relevant local languages.
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7
Customer Support Specialist
20200 Kapsuser
KES50000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join our hybrid team. This role is ideal for an individual who excels at providing exceptional service and enjoys problem-solving in a dynamic environment. You will be responsible for managing customer inquiries via phone, email, and live chat, troubleshooting technical issues, and providing accurate information about our products and services. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Strong problem-solving abilities and a knack for quickly understanding and resolving customer concerns are essential. You will work within a team that blends remote and in-office collaboration, requiring adaptability and strong virtual communication skills. Responsibilities include maintaining customer records, documenting interactions, and escalating complex issues to the appropriate departments. A positive attitude and a commitment to customer satisfaction are paramount. A high school diploma or equivalent is required; some college or post-secondary education in a relevant field is preferred. Prior experience in customer service or a related field is advantageous. Proficiency with CRM software and helpdesk ticketing systems is a plus. We are seeking a reliable, organized, and motivated individual who can contribute to our commitment to delivering outstanding customer support, whether working from home or in the office.
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8
Customer Support Specialist
80100 Nairobi, Nairobi
KES70000 Annually
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in **Malindi, Kilifi, KE**. This role offers a hybrid work model, providing a balance between working from our local office and remotely from home. As a Customer Support Specialist, you will be the first point of contact for our valued customers, assisting them with inquiries, troubleshooting issues, and ensuring a positive customer experience. Your ability to communicate clearly, solve problems efficiently, and maintain a professional demeanor will be key to your success. You will handle a variety of customer interactions through different channels, including phone, email, and live chat.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and efficient manner via phone, email, and chat.
- Provide product and service information to customers, educating them on features and benefits.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Process customer requests, such as order placements, returns, and account updates.
- Escalate complex issues to the appropriate departments when necessary, ensuring follow-up until resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify customer needs and help them navigate through company services.
- Gather customer feedback and share insights with the team to improve products and services.
- Adhere to company policies and procedures, ensuring customer satisfaction and compliance.
- Contribute to team goals by accomplishing related results as needed.
- Develop a deep understanding of the company's products and services to provide accurate support.
- Continuously improve personal performance through feedback and training.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven customer support experience or experience in a client-facing role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computer systems and CRM software.
- Patience and empathy when dealing with customers.
- Ability to work independently and as part of a team.
- Flexibility to work assigned shifts, including potential evenings and weekends.
- Comfortable working both in an office environment and remotely, adhering to hybrid work policies.
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