2 Crm Systems jobs in Kenya
Customer Relationship Officer -Ukunda,Kwale
Posted 21 days ago
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Job Description
Post Sale Visit
Collaborate with Call center agents & Adoption coordinator to pre plan 1st after sale customer visit
Ensure proper pre onboarding exercise including ( company's connect app tutorial, Stove lighting)
Execute after sale user visit as scheduled and assigned by the Adoption coordinator to effectively onboard the customer and provide (Product knowledge , Credit obligation , how to order? fuel and Sync)
Company User - Product check list. Adoption agents will be responsible for a Pre onboarding check list to assess customer readiness to use the one stove and with any knowledge gaps
Post Onboarding visit
Own the customer syncing and fuel re ordering - follow up by checking on customer product usage assess customer fuel needs and support with syncing and fueling
Credit journey - Support consumer finance , call center with customer weekly payments - prompt follow up - leave flyer / Credit journey card (calendar) to ensure payment dates are well understood
Soft touch maintenance - upskill customer on all soft touch one preventative maintenance - Fan clog , stove cooling , how to charge battery
Customer feedback - customer satisfaction scoring - product & support
Customer Self Service
Support or coordinate customer - self service (syncing , fueling , payment) prior to handing over to Call center and Consumer finance
Any other tasks assigned deemed necessary by management.
RequirementsDiploma or Bachelor’s in Business, Marketing, or related field
Minimum 1 year of sales experience (preferably in telecom, energy, FMCG, or consumer goods)
Proven communication, negotiation, and relationship-building skills
Self-motivated with a strong target-driven mindset
Comfortable working in the field and traveling to either Mombasa, Kilifi or Kwale
Excellent negotiation, conflict resolution, and problem-solving skills.
Fluent in English & Kiswahili; knowledge of local dialects is a plus
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