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Beauty Retail Manager (

Retail Store Manager - Marashee Fragrances)

Role Overview:

Marashee, a rapidly growing fragrance brand by Ubuntu Fragrances in East Africa, is seeking a Retail Store Manager to enhance customer experiences and drive sales at its retail location. As disposable incomes rise, the demand for premium fragrances is increasing, and Marashee aims to help East Africans express their identity through scent.

As the Retail Store Manager at Ubuntu Fragrances, you will embody the essence of our brand by creating a unique and personalized luxury experience for every customer. You will lead a passionate team, drive sales growth, and ensure our store reflects the sophistication and innovation of Ubuntu Fragrances. Your role will be pivotal in delivering exceptional service, building lasting client relationships, and fostering a culture of excellence.

Why Join Marashee?

Established Brand:
Trusted by East African consumers for its quality and local sensibility.

Accessible Luxury:
Offers high-quality fragrances at competitive prices to attract a broad customer base.

Diverse Revenue Streams:
Includes retail sales, corporate gifting, events, and online sales.

Market Growth:
Opportunity to establish a strong presence in an emerging market.

Key Responsibilities:

• Sales & Customer Experience:
  Drive sales, enhance customer service, and foster relationships to encourage loyalty.
• Point of Sale Operations:
  Manage sales transactions, cash handling, and daily financial reconciliations.
• Order Fulfillment & Dispatch:
  Oversee online and phone orders, ensuring timely and accurate processing.
• Inventory Management:
  Maintain stock levels, conduct counts, and manage inventory records.
• Store Operations:
  Ensure store cleanliness, attractive merchandising, and compliance with safety protocols.
• Team Leadership:
  Supervise and train staff, create schedules, and maintain a positive work culture.
• Reporting & Communication:
  Prepare sales reports and communicate inventory needs and market insights to management.

Qualifications:

• Education:
  Diploma or Degree in Business Administration or related field.
• Experience:
  2-3 years in retail management, preferably in beauty or lifestyle sectors.
• Skills:
  Proficient in POS systems, MS Office, and retail management software, with strong customer service and organizational abilities.

Attributes:

• Passionate about fragrances, results-oriented, reliable, and a team player with leadership potential.

This role presents a significant opportunity to grow within East Africa's vibrant fragrance market while contributing to the community's cultural identity through fragrance.

• Lead and motivate a team of retail associates to achieve sales targets and provide excellent customer service.
• Manage daily store operations, including opening and closing procedures, cash handling, and scheduling.
• Oversee inventory management, including stock takes, ordering, and loss prevention.
• Implement visual merchandising standards to create an appealing store environment.
• Recruit, train, and develop store staff.
• Ensure compliance with all company policies and procedures.
• Monitor sales performance, analyze reports, and implement strategies to increase revenue.
• Handle customer inquiries, complaints, and returns effectively.
• Maintain store cleanliness, safety, and security standards.
• Foster a positive and collaborative work environment.

• High school diploma or equivalent; a degree in Business or a related field is a plus.
• Minimum of 3 years of experience in retail management.
• Proven ability to lead and motivate a team.
• Strong understanding of retail operations, merchandising, and inventory management.
• Excellent customer service and communication skills.
• Proficiency in point-of-sale (POS) systems and retail software.
• Ability to work flexible hours, including weekends and holidays.
• Problem-solving skills and the ability to make sound decisions under pressure.
• Passion for the retail industry and customer satisfaction.

• Manage day-to-day store operations, ensuring smooth and efficient functioning.
• Lead, train, and motivate a team of retail associates to achieve sales targets and deliver excellent customer service.
• Develop and implement sales strategies to maximize revenue and profitability.
• Oversee inventory management, including stock control, ordering, and loss prevention.
• Ensure effective visual merchandising and store presentation to create an attractive shopping environment.
• Manage staff scheduling and payroll processing.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Monitor store performance metrics and provide regular reports to management.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Conduct performance reviews and provide ongoing coaching to team members.
• Foster a positive and collaborative work environment for the store team.
• Contribute to the planning and execution of in-store promotions and events.

• Proven experience as a Retail Store Manager or in a similar supervisory role.
• Demonstrated success in driving sales and achieving retail targets.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Experience in inventory management and visual merchandising.
• Proficiency in retail management software and POS systems.
• Ability to train and develop staff effectively.
• Understanding of retail operations and best practices.
• Flexibility to work a hybrid schedule, including evenings and weekends as required.
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus.

• Manage all aspects of daily store operations.
• Drive sales performance and achieve store targets.
• Recruit, train, and motivate a high-performing sales team.
• Ensure exceptional customer service standards are consistently met.
• Manage inventory levels, stock control, and ordering processes.
• Implement and maintain visual merchandising standards.
• Oversee cash handling procedures and ensure accuracy.
• Implement loss prevention strategies to minimize shrinkage.
• Analyze sales reports and key performance indicators (KPIs).
• Develop and execute local marketing initiatives to drive foot traffic.
• Liaise with head office on operational, merchandising, and staffing matters.

• Proven experience in retail management, preferably in a store manager role.
• Demonstrated success in driving sales and achieving targets.
• Strong leadership, coaching, and team management skills.
• Excellent customer service and interpersonal skills.
• Knowledge of inventory management and visual merchandising techniques.
• Ability to analyze sales data and make informed business decisions.
• Proficiency in POS systems and retail management software.
• Excellent organizational and problem-solving abilities.
• Flexibility to manage operations with remote reporting capabilities.

• Achieving and exceeding store sales targets through effective sales strategies and team motivation.
• Managing inventory levels, including ordering, receiving, and stocktaking to minimize shrinkage.
• Ensuring excellent customer service standards are met and exceeded at all times.
• Recruiting, training, and developing a high-performing sales team.
• Conducting regular performance reviews and providing constructive feedback to staff.
• Maintaining store appearance, cleanliness, and visual merchandising standards.
• Implementing and enforcing company policies and procedures.
• Analyzing sales data and market trends to identify opportunities for growth.
• Managing store budgets and controlling expenses effectively.
• Handling customer complaints and resolving issues in a professional and timely manner.
• Ensuring a safe and secure working environment for staff and customers.