8 Retail Management jobs in Kenya

**Description:**
We are seeking an energetic, driven and highly organized **Assistant MICE Manager** to join our dynamic Events Sales & Marketing team. The ideal candidate will take the lead in driving Meetings, Incentives, Conferences, and Exhibitions (MICE) business by leveraging their deep understanding of the Kenyan events and corporate sales landscape. This role is instrumental in positioning our hotel as the premier destination for business events, conferences, and corporate functions in the region.
As a key contributor to our commercial success, the Assistant MICE Manager will focus on cultivating strong client relationships, securing high-value events, and achieving targeted revenue goals - all while delivering a seamless experience that reflects our global brand standards.
**Key Responsibilities:**
+ Develop and execute a proactive sales strategy to grow the MICE segment, aligned with the hotel's overall business goals.
+ Cultivate, manage, and grow a robust portfolio of corporate, government, and industry clients to secure new and repeat business.
+ Collaborate closely with the Events, Revenue, and Operational teams to ensure flawless execution of MICE events from initial inquiry to post-event feedback.
+ Prepare compelling proposals, negotiate contracts, and close business in a timely and strategic manner.
+ Analyze market trends, competitor activity, and client feedback to refine approaches and uncover new opportunities.
+ Represent the hotel at local and international MICE-related trade shows, exhibitions, and networking events.
+ Maintain accurate records of all client interactions, bookings, and sales pipeline activity using the hotel's CRM system.
**Qualifications:**
To excel in this role, you should embody the following qualifications and attributes:
+ **Qualifications & Experience:**
+ Minimum 2 years of experience as an **Assistant MICE Manager** or **MICE Manager** in a large luxury hotel or hospitality group.
+ Proven track record in exceeding sales targets and growing the MICE segment, preferably within the Kenyan market.
+ Strong understanding of corporate event planning processes, contract negotiation, and event logistics.
+ Demonstrated ability to build and convert a MICE-focused client base within a short period.
+ Bachelor's degree in Hospitality, Sales, Marketing, or related field is preferred.
+ Familiarity with sales systems and CRM platforms such as Envision and Opera is a plus.
Join us and be part of a globally renowned luxury property that values innovation, growth, and exceptional service delivery. If you are passionate about Events sales, driven to succeed, and ready to make a significant impact in the MICE segment, we invite you to apply.
**Primary Location:** Kenya-Nairobi
**Organization:** Hyatt Regency Nairobi
**Job Level:** Full-time
**Job:** Sales
**Req ID:** NAI000321
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number** 25123429
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- 5 years of experience in the guest services, front desk, or related professional area in a Luxury Set up preferably 5 Star Hotel
OR
- Degree or Diploma from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.