1,752 Remote Tech Support Specialist jobs in Kenya

EcoSafi is a venture backed renewable energy clean cooking company delivering a better, more affordable, and sustainable way to cook. Our locally made, renewable pellets are the hottest, fastest, and lowest cost source of cooking fuel, delivering the experience of LPG at less than the price of charcoal. Our mission is to bring happiness to our customers' kitchens, saving them money while helping protect our environment and make an impact on climate change.

As a Kenyan-based company with Silicon Valley in our DNA, we're using the latest tools to automate our customer experience, from mobile cloud CRM to an all electric delivery fleet. Cooking is all too often the number one source of CO2 emissions per family, and our ambition is as simple as it is bold: take trees off the dinner menu in Africa.

We are looking for individuals to fill the position of Regional Tech Support
.
 This role will work in ensuring the efficient operation and maintenance of cook stoves deployed to customers.

This is a chance to be part of a high growth company transforming how we cook for the better, while making a real and lasting positive impact . You must enjoy and thrive working in a fast paced, evolving environment, be willing and able to adapt quickly to changing circumstances, and have a proven track record of working with a diverse group of coworkers.

This is a chance to be part of a company that is transforming, shaping and changing how we cook in our kitchens, while making a real and lasting positive impact on the environment and climate.

Responsibilities

• Provide technical support to customers, troubleshooting issues with EcoSafi cook stoves.
• Coordinate maintenance and repair activities for cook stoves.
• Conduct training sessions for team members on technical skills.
• Implement Quality Assurance processes to ensure cook stoves meet performance standards.
• Coordinate stove recoveries, keeping records, and reporting on week-on-week recoveries.
• Manage inventory of spare parts and components required for maintenance and repairs.
• Maintain communication with customers to provide updates on service activities.
• Maintain accurate records of service activities.
• 1st & 2nd line repairs (basic troubleshooting, quick component swaps <20 minutes)
• Spare parts & tools management at the hub (no separate inventory clerk)
• Repair documentation and triage/escalation to Nairobi for 3rd/4th line work
• Customer/branch support & basic user training on proper stove use

Knowledge and Experience

• 2–3+ years hands-on technical repair (appliance, electrical, solar, or similar), strong troubleshooting, basic electrical/mechanical skills, customer-facing maturity
• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Renewable Energy, or a related technical field.
• Certification in appliance repair, maintenance, or quality assurance is an added advantage.

Skills and Attributes

• Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines.
• Strong understanding of biomass stoves, clean cooking technologies, and energy efficiency.
• Experience in troubleshooting, diagnosing, and repairing technical issues in cook stoves or similar appliances.
• Knowledge of quality assurance processes to ensure product performance and durability.
• Ability to conduct training sessions for team members on technical maintenance and troubleshooting.
• Proficiency in inventory management for spare parts and components.
• Experience in customer support and maintaining communication regarding service activities.
• Strong record-keeping and reporting skills for tracking stove recoveries and maintenance work.
• Ability to work in the field, interact with customers, and coordinate maintenance operations effectively.

EcoSafi is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, gender identity, color, religion, nationality, physical disability, medical condition, marital status, age, ethnicity, or any other status protected under the laws of Kenya.

• Leading and mentoring a team of Customer Success Managers and Technical Support Specialists, providing guidance and performance feedback.
• Developing and implementing strategies to enhance customer satisfaction, loyalty, and retention.
• Overseeing the resolution of complex technical issues, ensuring timely and effective solutions are provided to customers.
• Establishing and monitoring key performance indicators (KPIs) for the customer success and support teams, such as response times, resolution rates, and customer satisfaction scores.
• Acting as a point of escalation for critical customer issues, working collaboratively to find appropriate resolutions.
• Developing and maintaining comprehensive knowledge base articles, FAQs, and training materials for customers and internal teams.
• Gathering customer feedback and insights to inform product development and service improvements.
• Collaborating with sales, product, and engineering teams to ensure a seamless customer experience.
• Proactively identifying opportunities to improve customer onboarding, training, and ongoing engagement.
• Staying abreast of product updates, industry trends, and best practices in customer success and technical support.

The Company

Foresight Tech Group, a leading East African technology solutions provider, seeks a high-energy Business Development Executive who can translate complex cybersecurity concepts into compelling business value for enterprise clients. The candidate will own the entire new-business sales cycle - from prospecting through closing, while working together with our technical architects and delivery teams to craft credible, solution-led proposals.

DUTIES:

• Develop leads and leverage marketing and networking opportunities to create sales opportunities.

• Develop and maintain a robust sales pipeline.

• Conduct executive-level sales engagements and establish and maintain strong relationships throughout

the sales cycle, understanding the technical needs of the customer and clearly articulating the value of

products and solutions in meeting those needs at an Enterprise Level.

• Collaborate with the technical team in preparation of presentations, proposals, business cases, POCs and

sales contracts to align with the technical needs of clients.

• Manage commercial and contractual negotiations with clients.

• Manage client handovers to Account Management team.

• Be proactive in developing & maintaining the required level of knowledge in cyber security technologies.

REQUIREMENTS:

• At least 2+ years IT Sales experience in a target-driven environment or a similar entrepreneurial

background.

• Experience in Cyber Security is an added advantage.

• Have a track record of exceeding new business sales revenue targets.

• An articulate, authentic and engaging communicator and networker.

• Hunter Mentality: Thrives on prospecting and opening new accounts

• Consultative Approach: Skilled at uncovering business challenges and presenting solutions

• Resilience: Persistent through long sales cycles

• Cultural Intelligence: Understanding of local business customs and practices

• Growth Mindset: Eager to learn about emerging cybersecurity trends

To apply send your resume to . Interviews will be done on a rolling basis until the position is filled. Only qualified candidates will be contacted.

The Company

Foresight Tech Group, a leading East African technology solutions provider, seeks a strategic Sales Operations Executive to lead bid management and drive new business acquisition. You'll transform our tender approach while building key partner relationships to maximize win rates and profitability.

Key Responsibilities

• Bid Management:
  Lead end-to-end management of RFPs, RFQs, and tenders. Develop winning strategies, coordinate cross-functional teams, and maintain centralized tracking systems.
• Strategic Planning:
  Collaborate with sales/technical teams to craft compelling proposals, conduct competitive analysis, and develop standardized templates and content libraries.
• Partner Relations:
  Manage relationships with OEMs, distributors, and technology partners. Negotiate terms, coordinate joint bids, and ensure compliance with agreements.
• Compliance & Pricing:
  Maintain certifications and regulatory documentation. Collaborate on competitive pricing strategies and analyze market data to optimize bids.
• Performance Tracking:
  Monitor bid metrics, analyze win/loss data, manage contract renewals, and support sales forecasting.

Requirements

Essential:

• 2-3 years in sales operations, bid management, or business development
• Advanced Microsoft Office Suite and CRM proficiency
• Strong understanding of technology sector tendering and partner ecosystems
• Excellent written/verbal communication and proposal writing skills
• Knowledge of compliance and certification processes in the technology sector.

To apply send your resume to

. Interviews will be done on a rolling basis until the position is filled. Only qualified candidates will be contacted.

• Manage end-to-end recruitment processes for technology roles.
• Develop and execute innovative sourcing strategies to identify niche talent.
• Conduct in-depth candidate assessments and interviews.
• Build and maintain strong relationships with clients, understanding their talent needs.
• Negotiate complex offers and manage client expectations.
• Contribute to business development and client relationship management.
• Mentor and guide junior recruitment consultants.
• Stay updated on technology trends and the talent market.

• Proven track record in recruitment, with a specialization in IT/Technology.
• Demonstrated success in full-cycle recruitment and candidate sourcing.
• Excellent understanding of the technology job market and various tech roles.
• Strong business acumen and client-facing skills.
• Exceptional communication, negotiation, and interpersonal abilities.
• Ability to work independently and lead initiatives in a remote setting.
• Experience with Applicant Tracking Systems (ATS).
• Bachelor's degree in Business, Human Resources, or a related field is preferred.