337 Troubleshooting jobs in Kenya

• Provide expert-level technical support for complex software and hardware issues via remote channels (phone, email, chat, video conferencing).
• Diagnose, troubleshoot, and resolve escalated technical problems for enterprise clients.
• Analyze system logs, error messages, and performance data to identify root causes of issues.
• Develop and implement workarounds and permanent solutions for reported bugs and defects.
• Collaborate with engineering and development teams to report issues and provide feedback for product improvement.
• Create and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Guide clients through complex configuration, installation, and upgrade processes remotely.
• Mentor junior support engineers, sharing expertise and best practices.
• Manage multiple support tickets simultaneously, prioritizing tasks based on urgency and impact.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 5-7 years of experience in technical support, systems administration, or a similar IT role.
• Proven expertise in troubleshooting complex software, hardware, and network issues.
• In-depth knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and cloud platforms (AWS, Azure).
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Excellent analytical and problem-solving skills with a methodical approach.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a passion for delivering outstanding support.

• Respond to customer inquiries and support requests via email, live chat, and other designated communication channels in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software applications, user accounts, and integrations.
• Provide clear, concise, and step-by-step guidance to customers to resolve their technical problems.
• Escalate complex issues to senior support staff or relevant departments when necessary, providing comprehensive details.
• Document all customer interactions, troubleshooting steps, and resolutions in the customer support ticketing system.
• Contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and support articles.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Maintain a high level of customer satisfaction by demonstrating empathy, patience, and a commitment to finding solutions.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Proactively seek opportunities to enhance customer understanding of the product through clear communication.
• Participate in ongoing training to stay updated on product features, updates, and support processes.

• Proven experience in a customer support or technical support role.
• Strong understanding of software applications and general IT concepts.
• Excellent written and verbal communication skills in English.
• Exceptional active listening and problem-solving abilities.
• Familiarity with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• A patient, empathetic, and customer-centric approach.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Demonstrated ability to learn new technologies quickly.

• Provide advanced technical support to customers via phone, email, and chat, addressing complex inquiries and issues.
• Diagnose and troubleshoot hardware, software, and network problems efficiently and effectively.
• Guide customers through step-by-step solutions, ensuring clarity and understanding.
• Document all customer interactions, troubleshooting steps, and resolutions in the support ticketing system.
• Identify recurring technical issues and escalate them to the relevant product or engineering teams with detailed reports.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Assist in training and mentoring junior support specialists, sharing best practices and technical knowledge.
• Proactively identify opportunities to improve the customer support experience and processes.
• Collaborate with cross-functional teams to resolve customer issues and provide feedback on product usability.
• Manage customer escalations, ensuring timely and satisfactory resolution.
• Contribute to customer success by providing exceptional service and fostering loyalty.
• Stay up-to-date with product updates and technical changes to provide accurate support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in a technical customer support or helpdesk role.
• Proven expertise in troubleshooting various hardware, software, and network-related issues.
• Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
• Excellent active listening, verbal, and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in using customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong analytical and problem-solving skills, with a logical approach to diagnosis.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Experience in mentoring or leading support teams is a plus.

• Respond to customer inquiries and technical issues via remote channels promptly and professionally.
• Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
• Escalate complex issues to senior support teams or relevant departments when necessary.
• Document all customer interactions and resolutions in the CRM system accurately.
• Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
• Provide feedback to product development teams on recurring issues and potential improvements.
• Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
• Stay updated on product features, updates, and industry best practices.
• Identify opportunities to upsell or cross-sell services based on customer needs and interactions.

• Proven experience in a customer service or technical support role.
• Strong understanding of common software and hardware troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency with CRM software and remote support tools.
• Ability to multitask and manage time effectively in a fast-paced remote environment.
• A patient and customer-centric attitude.
• Experience in the (specific industry relevant to the fictional client) sector is a plus.
• High school diploma or equivalent; technical certifications are advantageous.

• Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
• Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
• Develop clear, step-by-step repair and maintenance procedures for field technicians.
• Guide and mentor field service technicians remotely, enhancing their technical capabilities.
• Analyze recurring technical issues and propose preventative maintenance strategies.
• Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
• Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
• Manage escalations and resolve complex technical problems efficiently.
• Ensure adherence to safety protocols and best practices during all service interventions.
• Track service requests, resolutions, and customer feedback using the CRM system.
• Develop training materials and deliver remote training sessions to field staff and clients.
• Maintain a high level of technical expertise on the company's product line.
• Contribute to the development of remote support strategies and tools.
• Communicate effectively with internal departments and external clients regarding technical matters.
• Oversee the quality of remote technical assistance provided by the team.

• Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
• In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
• Proven ability to troubleshoot and diagnose complex technical issues remotely.
• Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
• Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a demanding remote environment.
• Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
• Experience in leading or mentoring technical teams is essential.
• Familiarity with project management principles.
• Adaptability and a strong desire to learn new technologies.
• Previous experience in a remote technical support role is highly desirable.

The Senior Technical Office Architect
will oversee all architectural coordination and documentation within the project's Technical Office at Tatu City. This office-based leadership role ensures that architectural design integrity, quality, and technical precision are maintained throughout the review, coordination, and construction phases.

The position requires a technically astute architect with exceptional attention to detail, deep knowledge of construction systems and materials, and a proven ability to manage complex architectural packages for high-quality, large-scale developments.

Key Responsibilities
Shop Drawing & Submittal Management

• Lead the detailed review of all architectural shop drawings submitted by the contractor, including complex systems such as façades, curtain walls, waterproofing, roofing, and high-end interior fit-out and joinery packages.
• Validate that shop drawings fully align with the approved design intent, specifications, performance criteria, and material standards.
• Oversee the review and approval of all architectural material submittals, samples, and mock-ups prior to procurement and installation.
• Coordinate architectural shop drawings with structural and MEP submissions to identify and resolve clashes in openings, ceiling voids, service routes, and structural interfaces.

Technical Coordination & Design Integrity

• Manage the Request for Information (RFI) process for all architectural matters, ensuring clear and timely coordination between contractors and consultants.
• Act as the primary technical liaison between the lead architect and contractor's technical teams to resolve design and constructability issues.
• Review contractor-proposed Method Statements and Inspection and Test Plans (ITPs) for architectural works, ensuring compliance with project standards.
• Serve as the custodian of the project's architectural design integrity, safeguarding aesthetics and technical quality throughout pre-construction and construction stages.

Documentation & Reporting

• Maintain a comprehensive and up-to-date register of all architectural drawings, submittals, RFIs, and specifications.
• Ensure the site supervision team has access to the latest approved and fully coordinated "Issued for Construction" drawings.
• Support the preparation of accurate and complete as-built drawings and documentation at project completion

Requirements
Hard Skills & Experience

• Bachelor's or Master's degree in Architecture from a recognized university.
• 10-15 years of post-qualification experience, with a strong focus on technical delivery, detailing, and documentation for large-scale projects.
• Professional registration as an Architect (e.g., RIBA, AIA, or equivalent) is highly advantageous.
• Significant experience with international contractors, façade specialists, or major architectural/engineering consultancies.
• Proven experience in managing technical coordination for high-rise, mixed-use, or complex building projects.
• Expert knowledge of building envelope systems, waterproofing, façade engineering, and high-quality interior finishes.
• Advanced proficiency in Revit and AutoCAD for model interrogation and drawing review.
• Strong familiarity with international building codes and standards related to performance, fire safety, and accessibility.

Soft Skills

• Attention to Detail: Exceptional precision in technical review, with the ability to identify even minor discrepancies or potential coordination issues.
• Problem-Solving: Skilled in developing practical and buildable solutions while maintaining design intent.
• Communication: Strong written and visual communication skills for clear and concise technical commentary.
• Organization: Excellent document management and time-management abilities to handle large volumes of complex documentation.
• Integrity: Committed to maintaining design quality and technical standards under schedule and commercial pressures.
• Leadership: Capable of guiding junior staff, leading technical review meetings, and coordinating effectively with consultants and contractors.