2 jobs in Ecosafi, the Better Cooking Company

Regional Tech Support

Nairobi, Nairobi KES90000 - KES120000 Y Ecosafi, the Better Cooking Company

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Job Description

EcoSafi is a venture backed renewable energy clean cooking company delivering a better, more affordable, and sustainable way to cook. Our locally made, renewable pellets are the hottest, fastest, and lowest cost source of cooking fuel, delivering the experience of LPG at less than the price of charcoal. Our mission is to bring happiness to our customers' kitchens, saving them money while helping protect our environment and make an impact on climate change.

As a Kenyan-based company with Silicon Valley in our DNA, we're using the latest tools to automate our customer experience, from mobile cloud CRM to an all electric delivery fleet. Cooking is all too often the number one source of CO2 emissions per family, and our ambition is as simple as it is bold: take trees off the dinner menu in Africa.

We are looking for individuals to fill the position of Regional Tech Support
.
 This role will work in ensuring the efficient operation and maintenance of cook stoves deployed to customers.

This is a chance to be part of a high growth company transforming how we cook for the better, while making a real and lasting positive impact . You must enjoy and thrive working in a fast paced, evolving environment, be willing and able to adapt quickly to changing circumstances, and have a proven track record of working with a diverse group of coworkers.

This is a chance to be part of a company that is transforming, shaping and changing how we cook in our kitchens, while making a real and lasting positive impact on the environment and climate.

Responsibilities

  • Provide technical support to customers, troubleshooting issues with EcoSafi cook stoves.
  • Coordinate maintenance and repair activities for cook stoves.
  • Conduct training sessions for team members on technical skills.
  • Implement Quality Assurance processes to ensure cook stoves meet performance standards.
  • Coordinate stove recoveries, keeping records, and reporting on week-on-week recoveries.
  • Manage inventory of spare parts and components required for maintenance and repairs.
  • Maintain communication with customers to provide updates on service activities.
  • Maintain accurate records of service activities.
  • 1st & 2nd line repairs (basic troubleshooting, quick component swaps <20 minutes)
  • Spare parts & tools management at the hub (no separate inventory clerk)
  • Repair documentation and triage/escalation to Nairobi for 3rd/4th line work
  • Customer/branch support & basic user training on proper stove use

Knowledge and Experience

  • 2–3+ years hands-on technical repair (appliance, electrical, solar, or similar), strong troubleshooting, basic electrical/mechanical skills, customer-facing maturity
  • Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Renewable Energy, or a related technical field.
  • Certification in appliance repair, maintenance, or quality assurance is an added advantage.

Skills and Attributes

  • Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines.
  • Strong understanding of biomass stoves, clean cooking technologies, and energy efficiency.
  • Experience in troubleshooting, diagnosing, and repairing technical issues in cook stoves or similar appliances.
  • Knowledge of quality assurance processes to ensure product performance and durability.
  • Ability to conduct training sessions for team members on technical maintenance and troubleshooting.
  • Proficiency in inventory management for spare parts and components.
  • Experience in customer support and maintaining communication regarding service activities.
  • Strong record-keeping and reporting skills for tracking stove recoveries and maintenance work.
  • Ability to work in the field, interact with customers, and coordinate maintenance operations effectively.

EcoSafi is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, gender identity, color, religion, nationality, physical disability, medical condition, marital status, age, ethnicity, or any other status protected under the laws of Kenya.

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Field Sales Representative

Nairobi, Nairobi KES900000 - KES1200000 Y Ecosafi, the Better Cooking Company

Posted today

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Job Description

EcoSafi is a venture backed renewable energy clean cooking company delivering a better, more affordable, and sustainable way to cook. Our locally made, renewable pellets are the hottest, fastest, and lowest cost source of cooking fuel, delivering the experience of LPG at less than the price of charcoal. Our mission is to bring happiness to our customers' kitchens, saving them money while helping protect our environment and make an impact on climate change.

As a Kenyan-based company with Silicon Valley in our DNA, we're using the latest tools to automate our customer experience, from mobile cloud CRM to an all-electric delivery fleet. Cooking is all too often the number one source of CO2 emissions per family, and our ambition is as simple as it is bold: take trees off the dinner menu in Africa.

We are looking for an individual to fill the position of a Field Sales Representative. This is a chance to be part of a high growth company transforming how we cook for the better, while making a real and lasting positive impact on the environment and climate. You must enjoy and thrive working in a fast paced, evolving environment, be willing and able to adapt quickly to changing circumstances, and have a proven track record of working with a diverse group of coworkers.

Key Responsibilities

·   Sales Targets: Meet agreed sales targets within set timelines.

·   Market Research: Conduct market and competitor research to identify and understand potential leads.

·   Prospecting: Actively seek leads through events and networking for sustainable cooking solutions.

·   Outreach Campaigns: Design and run targeted campaigns to generate product interest.

·   Lead Qualification: Screen leads for fit based on interest, budget, and readiness.

·  CRM & App Use: Maintain and update lead data in EcoSafi App/database for accurate follow-up.

·  Demo Preparation: Develop engaging materials to showcase product features and benefits.

·  Appointment Setting: Schedule personalized demos and coordinate logistics.

·  Demo Execution: Deliver live product demos, highlighting key value points.

·  Objection Handling: Address questions and concerns confidently with relevant info/testimonials.

·  Follow-Up: Engage leads post-demo to address concerns and support conversion.

·  Customer Acquisition: Drive new customer sign-ups via multiple outreach channels.

·  Onboarding: Support new users in setup and proper use of the cookstove.

·  Value Communication: Clearly explain product benefits tailored to customer needs.

·   Customer Relationships: Maintain contact, gather feedback, and ensure satisfaction.

·   Issue Resolution: Manage and resolve customer issues promptly and effectively.

·   Market Insight: Stay informed on trends and competitor moves to improve strategy.

·   Policy Compliance: Adhere to company policies and manage risk effectively.

Qualifications

·   

Bachelor's degree in Business Administration, Sales, Marketing, or related field.

·   

Proven experience in sales, preferably in a subscription-based or renewable energy industry.

Skills and attributes

·   Strong judgement, collaboration, and leadership

·   You enjoy learning new technologies and will roll up your sleeves to learn how things work

·   Self-motivated, detail-oriented, and enjoy continuous learning. You will be able and willing to

develop a strong knowledge of our infrastructure and products

·   Strong project management skills and an ability to multitask within a fast-growing company 

·   Excellent interpersonal and customer service skills

·   Excellent organizational skills and attention to detail

·   Strong analytical and problem-solving skills

·   Strong supervisory and leadership skills

·   Ability to think critically and adapt quickly in a flexible environment

·   Entrepreneurial spirit self-starter

·   Interest in socially and environmentally responsible organizations and products

EcoSafi is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, gender identity, color, religion, nationality, physical disability, medical condition, marital status, age, ethnicity, or any other status protected under the laws of Kenya.

Due to the expected high volumes of applications, we shall only get back to shortlisted candidates.

This advertiser has chosen not to accept applicants from your region.

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