2,934 Senior Tech Support Roles jobs in Kenya
Job Description
Job Position: Help Desk & Marketing Officer
Department: Marketing
Reports to: Marketing Manager
Job Summary:
The Help Desk & Marketing Officer will serve as the first point of contact for visitors and tenants within the BINAA building, ensuring an engaging and seamless experience for all stakeholders. They will play a vital role in guiding foot traffic, promoting tenant businesses, overseeing building marketing initiatives, and maintaining strong tenant relations. Additionally, they will support leasing efforts by showcasing available retail spaces and ensuring the building remains an attractive commercial destination.
Key Responsibilities:
1. Promotion of BINAA Ecosystem & Tenant Businesses
- Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
- Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
- Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
- Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.
2. Visitor Engagement & Foot Traffic Management
- Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
- Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
- Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
- Implement visitor feedback mechanisms to continuously improve customer experience.
- Provide maps, directories, and promotional materials to visitors for easy navigation.
Qualifications & Skills:
- Diploma or bachelor's degree in marketing, business administration, or a related field.
- Strong interpersonal and communication skills with a welcoming and professional demeanor.
- Experience in customer service, marketing, or retail management is an added advantage.
- Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office, customer service tools, and basic data reporting systems.
- Familiarity with social media and digital marketing trends is a plus.
Work Environment & Expectations:
- The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
- Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
- The officer should maintain a customer-centric and solution-oriented approach to interactions.
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Remote Field Technician Supervisor (Installation & Maintenance)
Posted today
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Job Description
Our client is seeking a motivated and experienced Remote Field Technician Supervisor to oversee their installation and maintenance teams. In this fully remote role, you will be responsible for managing, coordinating, and supporting field technicians, ensuring that all installation and maintenance projects are completed efficiently, safely, and to the highest quality standards. Your duties will include scheduling and assigning tasks, monitoring project progress, and providing technical guidance and troubleshooting assistance to your team. You will conduct remote performance reviews, identify training needs, and ensure adherence to company policies and procedures. The ideal candidate will have a strong technical background in installation and maintenance, coupled with proven leadership and team management experience. Excellent communication and interpersonal skills are crucial for effective remote supervision and collaboration with both the field teams and internal departments. Proficiency in project management software, scheduling tools, and remote monitoring systems is required. You must be a problem-solver with the ability to quickly assess situations and provide effective solutions. This role demands a highly organized and self-directed individual capable of managing a remote workforce effectively. You will be instrumental in fostering a positive team environment, ensuring high levels of productivity and customer satisfaction. This is an excellent opportunity to leverage your expertise in a challenging and rewarding remote leadership position. We are looking for candidates who are committed to driving operational excellence and delivering outstanding service. Your ability to inspire and motivate a dispersed team will be key to success. We expect a thorough understanding of safety protocols and best practices within the installation and maintenance sectors. This role requires a dedicated professional who can effectively bridge the gap between remote management and on-site execution.
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1
Remote Installation & Maintenance Technician Supervisor
Posted 19 days ago
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Job Description
Our client is seeking a skilled and experienced Installation & Maintenance Technician Supervisor to lead their remote field service team. This is a fully remote supervisory role, where you will remotely manage, guide, and support a team of technicians performing installations and maintenance tasks. The successful candidate will be responsible for overseeing the scheduling of service calls, ensuring adherence to safety protocols, troubleshooting technical issues remotely, and monitoring the quality of work performed by the team. You will act as the primary point of contact for escalations, provide technical guidance, and ensure client satisfaction. Strong leadership, excellent communication skills, and a solid technical background in installation and maintenance are essential. You will leverage remote diagnostic tools, communication platforms, and project management software to effectively supervise your team and ensure operational efficiency. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery from a remote location.
Key Responsibilities:
Key Responsibilities:
- Remotely supervise and manage a team of field installation and maintenance technicians.
- Oversee the scheduling and dispatching of technicians for service calls and projects.
- Provide remote technical support and guidance to technicians troubleshooting complex issues.
- Ensure all installations and maintenance work are performed according to company standards, safety regulations, and client specifications.
- Monitor technician performance and provide constructive feedback and coaching.
- Review and approve service reports, timesheets, and expense reports submitted by the team.
- Manage inventory and logistics for parts and equipment required for service calls.
- Act as a liaison between the field team, customers, and internal departments.
- Conduct remote quality checks and performance evaluations of completed work.
- Identify training needs for the team and contribute to the development of training programs.
- Maintain accurate records of service activities, equipment, and client interactions.
- Ensure compliance with all company policies and procedures.
- Technical certification or equivalent experience in a relevant field (e.g., electrical, mechanical, HVAC, IT infrastructure).
- Minimum of 5 years of experience in installation and maintenance, with at least 2 years in a supervisory or lead role.
- Proven ability to lead and motivate a remote team.
- Strong technical knowledge and troubleshooting skills related to installations and maintenance.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools, ticketing systems, and communication platforms.
- Strong organizational and time management skills, with the ability to prioritize effectively.
- Ability to make sound decisions and resolve issues under pressure.
- Familiarity with project management principles is a plus.
- Commitment to safety and quality standards.
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Lead Field Service & Maintenance Technician Supervisor
Posted 21 days ago
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Job Description
Our client is seeking a highly motivated and experienced Lead Field Service & Maintenance Technician Supervisor to oversee their remote technical support operations. This role is crucial for ensuring the seamless operation and maintenance of client equipment across various locations. As a remote supervisor, you will lead a team of skilled technicians, providing guidance, support, and technical expertise to resolve complex issues. The ideal candidate possesses a strong background in installation, maintenance, and repair of mechanical, electrical, or hydraulic systems, coupled with excellent leadership and problem-solving abilities. Your primary responsibilities will include managing service schedules, coordinating technician deployment, diagnosing technical problems remotely, and ensuring customer satisfaction. You will be the first point of contact for escalating technical challenges, offering solutions, and facilitating necessary on-site interventions when required. This is a fully remote position, offering the flexibility to work from anywhere in Kenya, while managing a critical field service operation. You will collaborate closely with customer support, engineering, and logistics teams to ensure timely and effective service delivery. The successful candidate will have a proven ability to troubleshoot complex technical issues, interpret technical documentation, and communicate effectively with both technical and non-technical stakeholders. Experience with diagnostic tools and remote monitoring systems is highly desirable. We are looking for a proactive leader who can inspire and manage a remote team, drive efficiency, and maintain the highest standards of service quality. Strong organizational skills and a commitment to customer success are essential. If you are an experienced technician supervisor with a passion for problem-solving and a knack for leading remote teams, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Supervise and mentor a team of field service and maintenance technicians.
- Provide remote technical support and guidance to resolve complex equipment issues.
- Manage service requests, schedule preventive maintenance, and coordinate emergency repairs.
- Diagnose technical problems using remote diagnostic tools and data analysis.
- Ensure timely and effective resolution of customer service issues.
- Interpret technical manuals, schematics, and diagnostic reports.
- Liaise with engineering and product development teams on recurring technical issues.
- Monitor technician performance and provide feedback and training.
- Maintain accurate service records and manage spare parts inventory.
- Ensure compliance with safety regulations and company policies.
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 7 years of experience in field service, installation, and maintenance, with at least 3 years in a supervisory or lead role.
- Proven experience diagnosing and troubleshooting complex mechanical, electrical, or hydraulic systems.
- Strong understanding of maintenance procedures and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage and motivate a remote team effectively.
- Proficiency in using diagnostic tools and remote support technologies.
- Strong organizational and problem-solving abilities.
- Experience with inventory management and scheduling software is a plus.
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3
Remote Installation and Maintenance Technician Supervisor
Posted 9 days ago
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Job Description
Our client is seeking a skilled and organized Installation and Maintenance Technician Supervisor to lead their remote support team. This role involves overseeing the installation, troubleshooting, and maintenance of complex technical systems and equipment, ensuring optimal performance and customer satisfaction, entirely from a remote operational base. You will manage a team of field technicians through virtual channels, coordinate service calls, and provide technical guidance to resolve issues.
Key responsibilities include supervising and scheduling a team of remote technicians, ensuring timely and effective completion of installation and maintenance tasks; providing remote technical support and expert guidance to troubleshoot complex issues; developing and implementing maintenance schedules and procedures; monitoring equipment performance and identifying potential problems; managing inventory of spare parts and tools; training and evaluating technician performance; ensuring adherence to safety protocols and company standards; and maintaining accurate service records and reports. The ideal candidate will have a strong technical background in a relevant field (e.g., telecommunications, industrial equipment, IT infrastructure), proven leadership abilities, and exceptional remote team management skills. You will be instrumental in ensuring the smooth operation of our client's technical services through effective remote oversight and coordination.
Qualifications:
Key responsibilities include supervising and scheduling a team of remote technicians, ensuring timely and effective completion of installation and maintenance tasks; providing remote technical support and expert guidance to troubleshoot complex issues; developing and implementing maintenance schedules and procedures; monitoring equipment performance and identifying potential problems; managing inventory of spare parts and tools; training and evaluating technician performance; ensuring adherence to safety protocols and company standards; and maintaining accurate service records and reports. The ideal candidate will have a strong technical background in a relevant field (e.g., telecommunications, industrial equipment, IT infrastructure), proven leadership abilities, and exceptional remote team management skills. You will be instrumental in ensuring the smooth operation of our client's technical services through effective remote oversight and coordination.
Qualifications:
- Technical diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related field.
- Minimum of 5 years of experience in installation, maintenance, and repair of technical systems or equipment.
- At least 2 years of experience in a supervisory or team lead role.
- Strong technical aptitude and problem-solving skills.
- Proficiency with remote diagnostic tools and ticketing systems.
- Excellent communication, leadership, and organizational skills for managing a remote team.
- Ability to effectively train and mentor technicians.
- Understanding of health and safety regulations related to technical installations and maintenance.
- Familiarity with project management principles.
- Must be highly self-motivated and capable of managing responsibilities effectively in a remote setting.
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4
Field Service Technician Supervisor
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Field Service Technician Supervisor to lead their installation and maintenance team. This role is essential for ensuring that all equipment is installed, serviced, and maintained to the highest standards, providing exceptional support to our diverse client base. The successful candidate will be responsible for overseeing a team of field technicians, assigning daily tasks, and monitoring their performance to ensure efficiency and quality of work. You will provide technical guidance and support to technicians, troubleshoot complex issues, and ensure that all safety protocols are strictly adhered to. Key responsibilities include managing service schedules, coordinating parts inventory, and ensuring that service level agreements (SLAs) are met. The Field Service Technician Supervisor will also be responsible for conducting training sessions for new and existing technicians, updating technical documentation, and reporting on team performance and project status to management. A strong background in diagnosing and repairing electromechanical systems, industrial machinery, or relevant equipment is crucial. Excellent leadership, communication, and problem-solving skills are required to effectively manage a team and resolve customer issues. This role requires a hands-on approach and the ability to work effectively in a dynamic, on-site environment. You will be instrumental in driving customer satisfaction through reliable and efficient service delivery within the **Thika, Kiambu, KE** region and surrounding areas. This is an excellent opportunity for a skilled technician leader to contribute to a growing company and foster a culture of excellence in field service.
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5
Remote Facilities Maintenance Technician (Specialist)
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Facilities Maintenance Technician (Specialist) to join their virtual operations team. This role will focus on providing expert remote support, diagnostics, and guidance for maintenance operations across various facilities. You will be the primary point of contact for troubleshooting complex mechanical, electrical, and plumbing (MEP) issues, offering solutions to on-site teams and ensuring minimal downtime.
Key responsibilities include conducting remote inspections and assessments of equipment and building systems using video conferencing and diagnostic tools. You will develop detailed maintenance plans, procedures, and best practice guidelines for preventative and corrective maintenance. The role requires you to analyze maintenance logs and reports, identifying recurring problems and recommending long-term solutions. You will also assist in procuring spare parts, managing inventory remotely, and coordinating with external service providers when necessary. The successful candidate will leverage their extensive knowledge to train and mentor junior technicians virtually, enhancing the overall skill level of the maintenance team.
This is a remote-first position, demanding exceptional problem-solving abilities, a proactive approach, and excellent communication skills to effectively guide on-site personnel. You must be able to diagnose intricate issues quickly and accurately based on provided information. Our client is looking for an individual with a deep understanding of various facility systems, including HVAC, electrical distribution, plumbing, and building automation systems. A commitment to safety and efficiency in all maintenance operations is paramount.
Qualifications:
Key responsibilities include conducting remote inspections and assessments of equipment and building systems using video conferencing and diagnostic tools. You will develop detailed maintenance plans, procedures, and best practice guidelines for preventative and corrective maintenance. The role requires you to analyze maintenance logs and reports, identifying recurring problems and recommending long-term solutions. You will also assist in procuring spare parts, managing inventory remotely, and coordinating with external service providers when necessary. The successful candidate will leverage their extensive knowledge to train and mentor junior technicians virtually, enhancing the overall skill level of the maintenance team.
This is a remote-first position, demanding exceptional problem-solving abilities, a proactive approach, and excellent communication skills to effectively guide on-site personnel. You must be able to diagnose intricate issues quickly and accurately based on provided information. Our client is looking for an individual with a deep understanding of various facility systems, including HVAC, electrical distribution, plumbing, and building automation systems. A commitment to safety and efficiency in all maintenance operations is paramount.
Qualifications:
- Technical certification in a relevant trade (e.g., HVAC, Electrical, Plumbing) or equivalent experience.
- Minimum of 8 years of hands-on experience in facilities maintenance and repair, with a specialization in complex systems.
- Proven ability to diagnose and troubleshoot mechanical, electrical, and plumbing issues remotely.
- Extensive knowledge of building systems, industrial equipment, and maintenance procedures.
- Proficiency with diagnostic tools, remote sensing technologies, and CMMS (Computerized Maintenance Management Systems).
- Excellent communication, listening, and problem-solving skills.
- Ability to clearly explain technical procedures and solutions to non-technical personnel.
- Strong organizational skills and the ability to manage multiple remote support requests simultaneously.
- Familiarity with safety protocols and regulations in facility maintenance.
- Experience in training or mentoring maintenance staff is a plus.
- Reliable internet connection and suitable remote workspace.
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6
Automotive Technician (Specialist)
Posted 21 days ago
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Job Description
Our client is looking for a highly skilled and experienced Automotive Technician specializing in advanced diagnostics and repair to join their busy workshop. This role requires hands-on expertise in troubleshooting and resolving complex mechanical and electrical issues across a wide range of vehicle makes and models. The ideal candidate will possess a deep understanding of engine performance, transmission systems, braking systems, and vehicle electronics. You will be responsible for performing routine maintenance, diagnostic testing, and detailed repairs, ensuring all work is carried out to the highest standards of quality and safety. Proficiency in using specialized diagnostic equipment, oscilloscopes, and multimeters is essential. This position involves direct interaction with service advisors and customers to explain repair findings and recommended services clearly and professionally. The Automotive Technician will also be expected to maintain accurate service records and document all work performed. Continuous learning and staying updated with the latest automotive technologies and repair techniques is a crucial aspect of this role. We are looking for a dedicated individual with a strong work ethic, excellent problem-solving abilities, and a passion for the automotive industry. A commitment to providing exceptional customer service and maintaining a clean and organized workspace is paramount. This is an excellent opportunity for a seasoned technician to advance their career in a reputable automotive service center, contributing to the reliability and performance of our clients' vehicles. ASE certifications or equivalent are highly desirable.
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7
Remote Automotive Technician Specialist
Posted 21 days ago
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Job Description
Our client is looking for a highly skilled and experienced Remote Automotive Technician Specialist to join their innovative, fully remote technical support and diagnostics team. This role is designed for an individual with a deep understanding of automotive systems and a passion for troubleshooting complex issues from a distance. You will be providing expert guidance and support to customers, field technicians, and service centers via digital platforms, phone, and video conferencing. Your primary responsibility will be to diagnose intricate vehicle problems, offer solutions, and guide repair processes, all without being physically present at the vehicle.
The ideal candidate possesses extensive knowledge of various vehicle makes and models, including their electrical, mechanical, and software systems. You should be proficient in interpreting diagnostic trouble codes (DTCs), vehicle schematics, and service manuals. Experience with remote diagnostic tools and software is a significant advantage. You will need excellent problem-solving abilities, strong communication skills to clearly explain technical information to diverse audiences, and the patience to walk users through complex procedures. This is a fully remote position, requiring a reliable internet connection and a dedicated workspace. You will be an integral part of a global team, contributing to exceptional customer service and technical excellence. The ability to work autonomously, manage your workload efficiently, and adapt to new technologies is crucial for success in this role. Our client values continuous learning and offers opportunities for professional development in the ever-evolving automotive industry. You will be expected to maintain accurate records of all diagnostic sessions and solutions provided. This is a unique opportunity for a seasoned automotive professional to leverage their expertise in a flexible, remote capacity, making a tangible impact on vehicle maintenance and repair worldwide. Your insights will help shape future diagnostic strategies and customer support initiatives.
Responsibilities:
The ideal candidate possesses extensive knowledge of various vehicle makes and models, including their electrical, mechanical, and software systems. You should be proficient in interpreting diagnostic trouble codes (DTCs), vehicle schematics, and service manuals. Experience with remote diagnostic tools and software is a significant advantage. You will need excellent problem-solving abilities, strong communication skills to clearly explain technical information to diverse audiences, and the patience to walk users through complex procedures. This is a fully remote position, requiring a reliable internet connection and a dedicated workspace. You will be an integral part of a global team, contributing to exceptional customer service and technical excellence. The ability to work autonomously, manage your workload efficiently, and adapt to new technologies is crucial for success in this role. Our client values continuous learning and offers opportunities for professional development in the ever-evolving automotive industry. You will be expected to maintain accurate records of all diagnostic sessions and solutions provided. This is a unique opportunity for a seasoned automotive professional to leverage their expertise in a flexible, remote capacity, making a tangible impact on vehicle maintenance and repair worldwide. Your insights will help shape future diagnostic strategies and customer support initiatives.
Responsibilities:
- Provide remote technical assistance and diagnostic support for automotive issues.
- Interpret diagnostic trouble codes (DTCs) and vehicle data.
- Guide customers and service personnel through complex repair procedures.
- Utilize remote diagnostic tools and software to identify vehicle malfunctions.
- Analyze vehicle schematics and technical service bulletins.
- Document all diagnostic sessions, findings, and resolutions accurately.
- Collaborate with engineering and product development teams to report recurring issues.
- Maintain up-to-date knowledge of automotive technology and repair techniques.
- Troubleshoot software-related issues on vehicle infotainment and control systems.
- Contribute to the knowledge base by creating technical articles and FAQs.
- Advanced certification in Automotive Technology (e.g., ASE Master Technician).
- Minimum of 7 years of hands-on experience as an automotive technician.
- Proven expertise in diagnosing and repairing complex vehicle systems.
- Strong understanding of automotive electronics, mechanics, and software.
- Experience with diagnostic scan tools and programming equipment.
- Excellent communication and interpersonal skills for remote interaction.
- Ability to explain technical information clearly and concisely.
- Proficiency in using remote support software and collaboration tools.
- Self-starter with the ability to manage time and prioritize tasks effectively.
- Must have a stable internet connection and a suitable remote work environment.
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8
Automotive Technician - Diagnostic Specialist
Posted 11 days ago
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Job Description
Our client is a reputable automotive service center seeking a highly skilled and experienced Automotive Technician with a specialization in diagnostics. This hybrid role offers a balance of on-site work for hands-on repairs and remote access to diagnostic databases and technical support. You will be responsible for accurately diagnosing and repairing a wide range of vehicle issues, from routine maintenance to complex electrical and mechanical problems. A strong understanding of modern vehicle systems, advanced diagnostic tools, and a commitment to providing excellent customer service are essential.
Responsibilities:
Qualifications:
Responsibilities:
- Perform thorough diagnostic assessments of vehicles using advanced electronic diagnostic equipment.
- Identify the root cause of mechanical, electrical, and system malfunctions.
- Communicate diagnostic findings and proposed repair solutions clearly to service advisors and customers.
- Conduct repairs and maintenance on various makes and models of vehicles.
- Perform routine maintenance services, including oil changes, tire rotations, and brake inspections.
- Ensure all repairs are completed efficiently and to the highest quality standards.
- Maintain a clean and organized work environment.
- Stay updated on the latest automotive technologies, diagnostic procedures, and repair techniques.
- Utilize remote diagnostic tools and knowledge bases to support complex troubleshooting.
- Adhere to all safety protocols and company policies.
Qualifications:
- Proven experience as an Automotive Technician with a strong focus on diagnostics.
- Proficiency in using automotive diagnostic software and hardware (e.g., OBD-II scanners, oscilloscopes).
- Solid understanding of internal combustion engines, transmissions, braking systems, and electrical systems.
- Ability to work independently and as part of a team.
- Excellent problem-solving and troubleshooting skills.
- Good communication and customer service skills.
- Relevant certifications (e.g., ASE) are highly desirable.
- Willingness to work a hybrid schedule that includes both on-site and potential remote access for specific tasks.
- A valid driver's license and a clean driving record.
- Experience with multiple vehicle makes and models is advantageous.
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