22 Support jobs in Kenya
Technical Customer Support Analyst
Nairobi, Nairobi
The Cigna Group
Posted 1 day ago
Job Viewed
Job Description
**Organization**
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You'll be joining a global team with offices located in Nairobi. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.
**Role**
+ The Technical Support Analyst will join our production support team responsible for supporting a portfolio of applications, databases and services. Responsible for the oversight of day-to-day activities of the production and lower environments.
+ The Production Support team provides several services for International Health (IH) including: Application Support, 24/7 Production Support, Monitoring, batch support and optimisation, defect identification and remediation, Configuration updates, data fixes, ad-hoc reporting requests, Incident Management, Release Management, Change Management and collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents.
+ The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team's processes and practices.
+ The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
+ The primary focus of this role will be working with an IH Production Support teams and primarily focussed on the support of the Actisure (Cegedim) application which provides policy administration services.
+ Must be comfortable dealing with IT control processes for the applications and supporting the production release process.
+ This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
+ Working with our development teams closely understanding and managing the release process. Following and improving our governance processes.
**Candidate profile**
+ Cigna is specifically looking for a dynamic, Technical Support Analyst with strong experience of **SQL server and scripting and Java knowledge.** An IT professional with strong skills in Service Delivery, Application Management & Support processes.
+ Insurance or financial services background would be a strong advantage.
+ Integrated applications - understand where application sits in wider Architecture
+ Must have confidence to quickly learn the technical and functional aspects of a complex service.
+ Ability to communicate with technical and operations (non-technical) team member
+ Diploma or degree in Computer Science, IT or related field.
**Behaviours**
+ Self-Motivated
+ Problem Solver
+ Autonomous
+ Process Minded
+ Collaborative
+ Continuous Improvement Driven
**Skills and Experience**
Candidates must have strong experience in the following areas:
+ Proven track record in day-to-day production support
+ Strong SQL skills and good knowledge of Java
+ Strong analytical and troubleshooting skills
+ Knowledge of automation
+ Working with third parties to resolve incidents
+ Manipulating data with excel or other tools
Experience with the following technologies would be advantageous:
+ ServiceNow
+ Dynatrace & Splunk
+ Confluence
+ Jira
+ PL/SQL
+ Application Integrations
+ Windows & Red Hat server
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You'll be joining a global team with offices located in Nairobi. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.
**Role**
+ The Technical Support Analyst will join our production support team responsible for supporting a portfolio of applications, databases and services. Responsible for the oversight of day-to-day activities of the production and lower environments.
+ The Production Support team provides several services for International Health (IH) including: Application Support, 24/7 Production Support, Monitoring, batch support and optimisation, defect identification and remediation, Configuration updates, data fixes, ad-hoc reporting requests, Incident Management, Release Management, Change Management and collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents.
+ The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team's processes and practices.
+ The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
+ The primary focus of this role will be working with an IH Production Support teams and primarily focussed on the support of the Actisure (Cegedim) application which provides policy administration services.
+ Must be comfortable dealing with IT control processes for the applications and supporting the production release process.
+ This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
+ Working with our development teams closely understanding and managing the release process. Following and improving our governance processes.
**Candidate profile**
+ Cigna is specifically looking for a dynamic, Technical Support Analyst with strong experience of **SQL server and scripting and Java knowledge.** An IT professional with strong skills in Service Delivery, Application Management & Support processes.
+ Insurance or financial services background would be a strong advantage.
+ Integrated applications - understand where application sits in wider Architecture
+ Must have confidence to quickly learn the technical and functional aspects of a complex service.
+ Ability to communicate with technical and operations (non-technical) team member
+ Diploma or degree in Computer Science, IT or related field.
**Behaviours**
+ Self-Motivated
+ Problem Solver
+ Autonomous
+ Process Minded
+ Collaborative
+ Continuous Improvement Driven
**Skills and Experience**
Candidates must have strong experience in the following areas:
+ Proven track record in day-to-day production support
+ Strong SQL skills and good knowledge of Java
+ Strong analytical and troubleshooting skills
+ Knowledge of automation
+ Working with third parties to resolve incidents
+ Manipulating data with excel or other tools
Experience with the following technologies would be advantageous:
+ ServiceNow
+ Dynatrace & Splunk
+ Confluence
+ Jira
+ PL/SQL
+ Application Integrations
+ Windows & Red Hat server
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Agent
Nairobi, Nairobi
Hometests
Posted 21 days ago
Job Viewed
Job Description
We are looking for a customer-focused Customer Service Agent to handle inquiries, resolve issues, and provide excellent support across multiple brands.
br>*Key Responsibilities:*
* Respond promptly and professionally to customer inquiries via email, chat, and social media.
* Resolve order issues, refunds, and product questions.
* Maintain detailed records of customer interactions.
* Collaborate with fulfillment and marketing teams to address customer feedback.
* Strive to exceed customer satisfaction goals.
*Ideal Candidate Profile:*
* Experience in customer support roles, preferably in e-commerce.
* Strong communication and problem-solving skills.
* Ability to manage multiple channels and prioritize tasks.
* Empathy and patience with customers.
*Application Instructions:*
Please share:
* Examples of customer service experience.
* Description of tools or platforms used (Zendesk, Freshdesk, etc.).
* Sample responses or scenarios you have handled.
br>*Key Responsibilities:*
* Respond promptly and professionally to customer inquiries via email, chat, and social media.
* Resolve order issues, refunds, and product questions.
* Maintain detailed records of customer interactions.
* Collaborate with fulfillment and marketing teams to address customer feedback.
* Strive to exceed customer satisfaction goals.
*Ideal Candidate Profile:*
* Experience in customer support roles, preferably in e-commerce.
* Strong communication and problem-solving skills.
* Ability to manage multiple channels and prioritize tasks.
* Empathy and patience with customers.
*Application Instructions:*
Please share:
* Examples of customer service experience.
* Description of tools or platforms used (Zendesk, Freshdesk, etc.).
* Sample responses or scenarios you have handled.
This advertiser has chosen not to accept applicants from your region.
1
NOC Support Intern
80200 B3 OM Plaza Kilifi, Coast
Zeplin Investments Ltd
Posted 7 days ago
Job Viewed
Job Description
About Us
Zeplin Investment Limited is a fast-growing and customer-centric company providing reliable network services across the region. As we expand our operations and infrastructure, we are seeking a motivated and eager-to-learn NOC Intern to join our technical team. This internship offers hands-on experience in a real-world network operations environment and a chance to work alongside experienced engineers in maintaining and supporting our core network infrastructure.
Position OverviewAs a Network Operations Center (NOC) Intern, you will work under the supervision of senior engineers to assist in monitoring, diagnosing, and resolving network-related issues. This is an excellent opportunity for recent graduates to gain practical experience and exposure to various network technologies, tools, and operations.
Key ResponsibilitiesAssist in monitoring network performance and uptime using tools such as Zabbix and other monitoring systems.
Assist the team in identifying and troubleshooting basic network issues involving MikroTik routers and switches, wireless equipment such as Ubiquity and Cambium devices, as well as fibre backbone infrastructure.
Learn to configure and update network equipment under supervision.
Help document network incidents, configurations, changes, and resolutions.
Participate in routine checks, network audits, and performance assessments.
Assist in preparing reports and logs for internal review and analysis.
Collaborate with the NOC team on customer escalations and help provide timely updates.
Assist in Fiber-to-the-Home (FTTH) and Fiber-to-the-Building (FTTB) installations, maintenance, and fault resolution under supervision.
Support last-mile wireless and radio deployments in field assignments as needed.
Learn about scripting and automation tools used for proactive network monitoring.
Shadow experienced engineers during incident response and root cause analysis.
RequirementsBachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.Basic understanding of networking concepts such as IP addressing, routing, switching, and VLANs.
Familiarity with Mikrotik, Cisco, or other networking hardware is an added advantage.
Interest in learning network monitoring tools like Zabbix.
Exposure to or interest in scripting (Bash, Python, etc.) is a plus.
Strong willingness to learn, adapt, and grow in a fast-paced technical environment.
Good communication, documentation, and problem-solving skills.
Ability to work well with a team and take initiative when needed.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Portuguese
Nairobi, Nairobi
The Cigna Group
Posted 28 days ago
Job Viewed
Job Description
**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Portuguese
Nairobi, Nairobi
The Cigna Group
Posted 28 days ago
Job Viewed
Job Description
**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
This advertiser has chosen not to accept applicants from your region.
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