5,117 Senior Support Positions jobs in Kenya
Customer Support Specialist
00100 Kariobangi South
KES45000 Monthly
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Job Description
Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their team in Mlolongo, Machakos, KE . This role is crucial in ensuring client satisfaction by providing timely and effective solutions to inquiries and issues. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will be responsible for handling inbound customer calls, emails, and chat messages, troubleshooting technical and non-technical problems, documenting customer interactions accurately in our CRM system, escalating complex issues to senior support staff when necessary, and following up with customers to ensure resolution. Additionally, you will contribute to improving customer service by providing feedback on common issues and suggesting process enhancements. You will also be involved in updating knowledge base articles and ensuring that all customer data is handled with the utmost confidentiality and security. We are looking for someone who can adapt to a fast-paced environment and is committed to delivering exceptional service. The role involves regular interaction with various departments to facilitate swift issue resolution. You will also participate in team meetings to discuss performance, challenges, and best practices. This position requires a proactive approach to customer needs and a genuine desire to assist. A strong understanding of the company's products and services will be developed through comprehensive training. The ability to work both independently and collaboratively within a team is essential. Opportunities for professional development and career advancement within the customer service department will be provided. The successful candidate will embody the company's values of integrity, excellence, and customer focus. This is an excellent opportunity to build a rewarding career in a dynamic and supportive work environment. You will be part of a team dedicated to making a positive impact on our customers' experience. The specific details of hybrid work arrangements will be discussed during the interview process, balancing the needs of the business with the flexibility required by our employees.
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Customer Support Specialist
50100 Kitale, Rift Valley
KES65000 Annually
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This hybrid role offers a blend of remote flexibility and in-office collaboration. You will be the primary point of contact for customer inquiries, providing timely and effective solutions through various channels, including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction. You will be responsible for troubleshooting issues, escalating complex problems to appropriate departments, and maintaining detailed records of customer interactions. This role requires a proactive approach to problem-solving and the ability to work efficiently in a fast-paced environment. You will be expected to contribute to the continuous improvement of customer service processes and the development of support resources. Collaboration with team members and other departments is key to success in this position. We value individuals who are empathetic, resourceful, and passionate about delivering exceptional customer experiences. The hybrid model allows for flexibility while ensuring team cohesion and access to office resources when needed. This position requires a commitment to work from our office in Kitale, Trans-Nzoia, KE, with the flexibility of remote work days.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex issues to the appropriate teams for resolution.
- Document all customer interactions and resolutions accurately.
- Provide feedback to management on customer trends and product issues.
- Assist in developing and maintaining customer support documentation and FAQs.
- Contribute to a positive team environment and share best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Familiarity with CRM software is a plus.
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Customer Support Specialist
70200 Garissa, North Eastern
KES60000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a proactive and empathetic Customer Support Specialist to join their growing team. In this hybrid role, you will be the primary point of contact for customer inquiries, providing exceptional service and timely resolutions. You will be responsible for addressing customer issues via phone, email, and live chat, troubleshooting problems, and escalating complex cases when necessary. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help others. You will work collaboratively with the support team to ensure customer satisfaction and contribute to the continuous improvement of support processes. Key responsibilities include: responding promptly to customer inquiries, providing accurate information and solutions, documenting customer interactions and resolutions in the CRM system, identifying recurring issues and suggesting improvements, collaborating with other departments to resolve customer complaints, maintaining a high level of product knowledge, and contributing to the development of support documentation and FAQs. You will also assist in training new team members. A strong understanding of customer service principles and best practices is essential. Proficiency in using customer support software and ticketing systems is required. Excellent interpersonal skills and the ability to de-escalate difficult situations are paramount. While this role offers a hybrid work arrangement, some on-site presence at our Garissa, Garissa, KE office will be required. We are looking for individuals who are reliable, detail-oriented, and committed to delivering outstanding customer experiences.
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Customer Support Specialist
00200 Garissa, North Eastern
KES600000 Annually
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Posted 1 day ago
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Job Description
Our client is looking for a proactive and empathetic Customer Support Specialist to join their team in Garissa, Garissa, KE . This role is crucial for maintaining high levels of customer satisfaction by providing timely and effective support across various channels. You will be the first point of contact for customers, addressing inquiries, resolving issues, and guiding them through product features or services. Responsibilities include answering phone calls, responding to emails, and managing live chat inquiries with professionalism and efficiency. You will maintain accurate records of customer interactions, document issues, and escalate complex problems to the appropriate departments when necessary. A key part of this role involves identifying customer needs and providing solutions that enhance their experience with our client's offerings. The ideal candidate possesses excellent communication and interpersonal skills, a patient demeanor, and a strong problem-solving aptitude. Proficiency in using customer relationship management (CRM) software and ticketing systems is required. You should be adept at de-escalating tense situations and ensuring a positive resolution for all parties involved. We are seeking individuals who are self-motivated, can multitask effectively, and thrive in a fast-paced environment. Training will be provided on our client's specific products and services, but a general understanding of customer service best practices is essential. This hybrid position requires a commitment to working both remotely and from our Garissa, Garissa, KE office, with specific schedules to be discussed during the interview process. A flexible approach and a willingness to adapt to evolving customer needs are highly valued. If you are passionate about helping others and have a knack for clear, concise communication, we encourage you to apply. You will play a vital role in building and maintaining strong customer relationships, contributing directly to the success and reputation of our client. A minimum of 2 years of experience in a customer-facing role is preferred, along with a high school diploma or equivalent.
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3
Customer Support Specialist
20100 Mwembe
KES45000 Annually
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Posted 1 day ago
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Job Description
Our client, a fast-growing e-commerce platform, is seeking a highly motivated and customer-centric Customer Support Specialist to join their dedicated team in Nakuru, Nakuru, KE . This role is based in our client's physical office, providing an opportunity for direct team collaboration and engagement. You will be the primary point of contact for customers, responsible for resolving inquiries, addressing complaints, and providing assistance across various communication channels, including phone, email, and live chat. Your goal will be to ensure a consistently positive customer experience, building loyalty and satisfaction. Key responsibilities include accurately documenting customer interactions, escalating complex issues to appropriate departments, processing returns and exchanges, and providing product information and technical support. The ideal candidate will possess exceptional communication and active listening skills, a patient and empathetic demeanor, and a strong ability to troubleshoot and problem-solve effectively. Previous experience in a customer service or helpdesk role is highly preferred. A good understanding of common customer service software and ticketing systems will be advantageous. You should be adept at handling challenging situations with professionalism and efficiency. A high school diploma or equivalent is required, with further education or relevant certifications being a plus. If you are passionate about helping others and thrive in a dynamic, customer-focused environment, we encourage you to apply.
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4
Customer Support Specialist
01000 Makongeni
KES45000 Monthly
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Posted 5 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their vibrant team. This role operates on a hybrid model, requiring a balance of remote work and in-office presence in Thika, Kiambu, KE . You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues. Your primary goal will be to ensure exceptional customer satisfaction through clear communication, problem-solving, and a positive attitude. This position is perfect for individuals who thrive in a dynamic support environment and are committed to delivering outstanding service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve customer issues related to products and services.
- Provide clear and concise information about products, services, and policies.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify customer needs and help customers use specific features or services.
- Gather customer feedback and share insights with the team to improve service delivery.
- Follow communication procedures, guidelines, and policies.
- Assist in training new customer support representatives as needed.
- Contribute to team efforts by accomplishing related results as needed.
- Ensure a high level of customer satisfaction and retention.
- High school diploma or equivalent; further education or certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to remain calm and professional under pressure.
- Familiarity with customer service best practices.
- Good time management skills.
- Ability to work effectively both independently and as part of a team.
- Basic computer proficiency and ability to learn new software quickly.
- Willingness to adhere to the hybrid work schedule, spending required time in the office in Thika.
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5
Customer Support Specialist
90100 Chapchap, Rift Valley
KES60000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team. This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative benefits of in-office days. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your responsibilities will include resolving customer inquiries, troubleshooting issues, and guiding users through product features and functionalities. A deep understanding of our client's offerings is essential, enabling you to provide accurate and efficient solutions. You will meticulously document customer interactions, feedback, and issues in our CRM system, ensuring data integrity and facilitating continuous improvement. Proactive communication and a commitment to customer satisfaction are paramount. You will work closely with other departments, such as technical support and sales, to escalate complex issues and ensure a seamless customer experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help others. Strong problem-solving abilities and the capacity to learn new systems quickly are crucial. This role demands adaptability, as you will be expected to handle a variety of customer needs and inquiries. You will contribute to building strong customer relationships and enhancing the overall reputation of our client.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing clear and effective solutions.
- Guide customers through product features, services, and troubleshooting steps.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to appropriate departments for further assistance.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Maintain a high level of customer satisfaction through excellent service.
- Adhere to established service level agreements (SLAs).
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Contribute to creating a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-3 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic attitude.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Strong problem-solving and analytical skills.
- Adaptable and able to learn new products and technologies quickly.
- Experience with hybrid work environments is a plus.
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6
Customer Support Specialist
20100 Nyeri Town
KES60000 Annually
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Posted 5 days ago
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Job Description
Our client, a reputable organization known for its commitment to customer satisfaction, is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries with professionalism and efficiency. You will handle a wide range of customer issues via phone, email, and live chat, ensuring a positive and seamless support experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. As a remote-first employee, you will utilize our client's advanced communication and ticketing systems to manage customer interactions effectively from your home office. Your responsibilities will include troubleshooting technical issues, answering product-related questions, processing requests, and escalating complex problems to appropriate departments when necessary. Maintaining detailed records of customer interactions and feedback is crucial for continuous improvement. You will also be expected to stay thoroughly informed about our client's products and services to provide accurate and comprehensive support. This position offers a fantastic opportunity to contribute to customer loyalty and success within a supportive, remote work environment. If you are a proactive problem-solver with a strong desire to deliver outstanding customer service and thrive in a flexible, home-based role, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat.
- Provide accurate information about products and services.
- Troubleshoot technical problems and guide customers through solutions.
- Process customer orders, returns, and exchanges efficiently.
- Document customer interactions and feedback in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Contribute to building strong customer relationships.
- Identify trends in customer inquiries and provide feedback for service improvement.
- Maintain a high level of customer satisfaction.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and customer support tools.
- Ability to remain patient and professional under pressure.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
30200 Tuwan
KES50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Eldoret, Uasin Gishu, KE . In this crucial role, you will be the first line of support for our client's valued customers, providing timely and effective solutions to their inquiries and issues. You will be responsible for handling a variety of customer interactions across multiple channels, including phone, email, and potentially live chat. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help others. You should be adept at problem-solving, able to quickly understand customer needs, and provide clear, concise information and resolutions. This role requires strong organizational skills to manage multiple customer interactions efficiently and accurately document all support activities in the company's CRM system. We are looking for a team player who can collaborate effectively with colleagues to share knowledge and improve customer service processes. A passion for delivering exceptional customer experiences is paramount. This is an excellent opportunity for an individual looking to build a career in customer service within a supportive and growing organization. You will play a vital part in maintaining customer satisfaction and loyalty, directly contributing to our client's reputation for excellent service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot technical problems and guide customers through solutions.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Identify trends in customer issues and provide feedback for product/service improvement.
- Follow communication guidelines and company policies.
- Contribute to team goals and foster a positive team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Team-oriented with a collaborative spirit.
- Familiarity with the company's products/services is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
50100 Kakamega, Western
KES40000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role offers a hybrid work arrangement, combining the benefits of remote flexibility with in-office collaboration. You will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and effectively. Your goal will be to ensure a positive customer experience, fostering loyalty and satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams.
- Document customer interactions and resolutions in the CRM system.
- Follow communication guidelines and protocols to ensure consistent service quality.
- Identify trends in customer issues and provide feedback to management for service improvement.
- Assist with customer onboarding and provide guidance on product usage.
- Build rapport and relationships with customers to enhance their experience.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Stay up-to-date with product knowledge and company policies.
- Contribute to a positive and collaborative team environment.
- Handle customer complaints with empathy and professionalism.
- Process returns, exchanges, and refunds according to company policy.
- Maintain a high level of customer satisfaction as measured by surveys and feedback.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- 1-2 years of experience in customer service, call center, or a similar role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency with computers and common software applications, including CRM systems.
- Ability to work independently and as part of a team.
- Patience, empathy, and a customer-centric attitude.
- Ability to adapt to changing priorities and work schedules.
This advertiser has chosen not to accept applicants from your region.
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