3 Senior Customer Success Manager Tech Support jobs in whatjobs
Senior Customer Success Manager - Tech Support
Posted 9 days ago
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Job Description
Our client is seeking a proactive and empathetic Senior Customer Success Manager to join their fully remote, client-focused team. This role is designed for an individual passionate about ensuring client satisfaction and driving adoption of their innovative technology solutions. You will be the primary point of contact for a portfolio of key accounts, building strong relationships and understanding their unique business needs. Your responsibilities will include proactive onboarding of new clients, providing expert technical guidance and support, and identifying opportunities to enhance client value. You will conduct regular check-ins, performance reviews, and strategic business reviews with clients, acting as their trusted advisor. The Senior Customer Success Manager will also be instrumental in gathering client feedback, translating it into actionable insights for product development and service improvement teams. This role requires a deep understanding of customer service best practices, excellent communication skills, and a technical aptitude to grasp complex software functionalities. You will troubleshoot issues, manage escalations, and collaborate with internal support and engineering teams to ensure timely and effective resolutions. The ability to manage multiple client relationships simultaneously while maintaining a high level of service is crucial. This position operates in a remote-first environment, emphasizing asynchronous communication and digital collaboration tools. You will be empowered to manage your schedule and workflow effectively, contributing to a healthy work-life balance. Success in this role is measured by client retention, satisfaction scores, and product adoption rates. If you thrive in a fast-paced, client-facing role and are dedicated to delivering exceptional support and fostering long-term partnerships, we encourage you to apply. This is an excellent opportunity to contribute to a growing company and make a tangible impact on client success from the comfort of your home.
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Senior Customer Success Manager - Tech Support
Posted 8 days ago
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Job Description
Our client, a rapidly growing SaaS company, is looking for a dedicated and proactive Senior Customer Success Manager to join their fully remote customer support team. This role is essential for ensuring our clients receive exceptional support, maximize the value of our products, and build lasting relationships. The ideal candidate will have a strong background in customer service, technical support, and account management, with a proven ability to resolve complex issues and drive customer satisfaction. You will act as a trusted advisor to our customers, providing timely and effective solutions to their technical challenges. This position offers the flexibility to work from home, serving a diverse client base that may include businesses near Bungoma, Bungoma, KE .
Key Responsibilities:
Key Responsibilities:
- Manage a portfolio of key customer accounts, ensuring high levels of satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, technical issues, and support requests.
- Troubleshoot and resolve complex software and hardware issues, escalating to engineering teams when necessary.
- Provide proactive guidance and best practices to customers on how to leverage our products effectively.
- Develop and deliver customer training sessions and onboarding materials.
- Identify opportunities for upselling and cross-selling based on customer needs and usage patterns.
- Monitor customer health metrics and implement strategies to mitigate churn and enhance engagement.
- Gather customer feedback and communicate insights to product and engineering teams for continuous improvement.
- Collaborate with sales and marketing teams to ensure a seamless customer journey.
- Maintain accurate and detailed records of customer interactions and resolutions in our CRM system.
- Contribute to the development of support documentation, knowledge base articles, and FAQs.
- Effectively manage communication and problem-solving in a remote team environment.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 5 years of experience in customer success, technical support, or account management, preferably in a SaaS environment.
- Proven ability to troubleshoot and resolve complex technical issues across various platforms.
- Strong understanding of CRM systems and customer support ticketing software.
- Excellent communication, interpersonal, and active listening skills.
- Ability to build rapport and trust with customers and effectively manage challenging situations.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced remote setting.
- Proactive problem-solver with a customer-centric approach.
- Experience working effectively within a remote team and collaborating across departments.
This advertiser has chosen not to accept applicants from your region.
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Senior Customer Success Manager - Tech Support
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is looking for a proactive and client-focused Senior Customer Success Manager specializing in technical support to join their fully remote, customer-centric team. This vital role is dedicated to ensuring our clients achieve their desired outcomes while using our innovative software solutions. The successful candidate will manage a portfolio of key accounts, acting as the primary point of contact for technical inquiries, issue resolution, and proactive client engagement. You will be responsible for onboarding new clients, providing in-depth product training, and ensuring smooth adoption and utilization of our platform. A deep understanding of our software's functionalities and common technical challenges is crucial. You will work closely with the product and engineering teams to advocate for customer needs, report bugs, and contribute to product improvements. Proactive communication, exceptional problem-solving skills, and the ability to translate technical information into clear, actionable advice for clients are essential. This is a fully remote position, demanding strong organizational skills, self-motivation, and the ability to manage time effectively in a home-based environment. We are seeking an individual with a passion for customer advocacy, a knack for technical troubleshooting, and a proven ability to build strong, long-lasting client relationships. The ideal candidate will have a bachelor's degree in a related field, with at least 5 years of experience in customer success, account management, or technical support within the SaaS industry. Experience with CRM software and ticketing systems is required. Responsibilities include managing client relationships, resolving technical issues, conducting product demonstrations, and driving customer retention and satisfaction. This is an excellent opportunity to contribute to client success and shape the customer experience for a leading tech company, all from the convenience of a remote setup.
This advertiser has chosen not to accept applicants from your region.
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