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Job Description
Job Title:
IT Manager

Reports to:
Chief Operations Officer

Department:
ICT

About Jacaranda Maternity
Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centered maternity care at affordable prices. Currently, we see over 3,000 clients a month. We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facilities have been independently rated as among the highest quality in Kenya.

Will you join us and help transform maternal and new-born health care in East Africa?

Job Summary
Jacaranda Maternity is seeking an experienced IT Manager who will both work with our current tech stack and prepare and execute the transformation of current systems into more robust, long lasting, flexible systems in the coming 18-24 months. This person will be our organization's "go-to" individual for both technical implementation and also ideation, innovation, testing, development and roll-outs.

We place great value in candidates who are fantastic communicators in verbal and written forms, and for this role, being able to translate and clearly explain technical concepts in "plain English" while also transforming non-technical concepts into actual technical specifications that can be executed.

Technical Skills

• 4+ years experience with PHP: Given the reliance on PHP 5.6, in-depth knowledge of PHP, including experience with upgrading and securing PHP applications, is crucial
• 3+ years experience with Database Management and Optimization: Proficiency in MySQL, including the ability to design, optimize, and secure databases. Experience with MySQL user account management and log analysis tools is essential. Comfortable writing application logic for data retrieval and storage; able to craft intermediate to advanced queries for data analysis
• 2+ years experience with Python: Demonstrated experience designing, developing, and maintaining applications in Python applications
• 3+ years experience with Infrastructure Management: Strong experience with server and network infrastructure management, including virtualization technologies, server hardware
• 3+ years experience with Cloud Services: Strong experience developing and maintaining applications on AWS, Azure, or GCP
• 2+ years experience with Security and Compliance: A strong understanding of IT security best practices, data protection laws and compliance requirements, particularly in managing and securing sensitive medical data
• Software Development Practices: Familiarity with modern software development practices, including version control, continuous integration/continuous deployment (CI/CD), and agile methodologies

Strategic And Managerial Skills

• Project Management: Ability to oversee complex projects, from planning and execution to monitoring and closing, ensuring they are delivered on time, within scope, and budget. As an organization we place a large emphasis on being able to articulate and track progress using formal project management software, which we will provide.
• Change Management: Experience in managing technology change, including system upgrades and migrations, with minimal disruption to business operations
• Team Leadership and Development: Skills in leading, mentoring, and developing IT teams, fostering a culture of innovation, accountability, and continuous improvement
• Vendor and Stakeholder Management: Proficiency in negotiating with and managing vendors, as well as engaging with stakeholders across the organization to gather requirements, report progress, and align IT initiatives with business objectives

Communication And Analytical Skills

• Effective Communication: Strong verbal and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders and facilitate productive discussions
• Problem-Solving and Analytical Abilities: Exceptional problem-solving skills, with a knack for analytical thinking and the ability to use data to inform decisions, optimize operations, and resolve issues

Adaptability and Continuous Learning

• Adaptability: The IT landscape is continuously evolving, so the IT manager must be adaptable, staying abreast of new technologies and best practices that could benefit the company
• Learning and Development: A commitment to personal and professional development, encouraging a learning culture within the IT team to ensure skills remain up-to-date and relevant

Outsourcing Scoping
Ability to evaluate outsourced services or companies for specialized tasks.

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• Develop and implement operational strategies to enhance efficiency and productivity.
• Oversee daily operations, ensuring seamless execution of business processes.
• Manage departmental budgets and control operational costs.
• Lead, mentor, and develop a remote team of operational staff.
• Drive continuous improvement initiatives using methodologies like Lean or Six Sigma.
• Identify and resolve operational issues and implement corrective actions.
• Collaborate with cross-functional teams to ensure alignment and achieve business goals.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Implement and manage operational policies and procedures.
• Ensure compliance with all relevant regulations and industry standards.

• Bachelor's degree in Business Administration, Management, Operations Management, or a related field.
• Minimum of 5 years of progressive experience in operations management, preferably in a remote or distributed team environment.
• Proven experience with process improvement methodologies (Lean, Six Sigma).
• Strong leadership, communication, and interpersonal skills.
• Proficiency in operational management software and tools.
• Excellent analytical, problem-solving, and decision-making abilities.
• Demonstrated ability to manage multiple projects and priorities remotely.

• Develop and implement comprehensive operational strategies aligned with organizational goals.
• Oversee daily operations, ensuring efficiency, quality, and cost-effectiveness.
• Identify opportunities for process improvement and implement solutions to enhance productivity.
• Manage operational budgets, forecasting, and financial controls.
• Lead, mentor, and develop a team of operational professionals, fostering a collaborative and high-performance culture.
• Establish and monitor key performance indicators (KPIs) to track operational success.
• Ensure compliance with all relevant industry regulations and standards.
• Manage vendor relationships and negotiate contracts to optimize costs and service levels.
• Drive strategic projects aimed at expanding operational capacity and capabilities.
• Facilitate effective communication and collaboration between different departments and teams.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. An MBA or advanced degree is a plus.
• Minimum of 8 years of progressive experience in operations management, with at least 4 years in a senior leadership role.
• Proven experience in developing and implementing successful operational strategies.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent financial acumen, including budgeting, forecasting, and cost management.
• Exceptional leadership, team-building, and motivational skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in project management and operational software.
• Ability to thrive in a fast-paced, dynamic, and fully remote work environment.

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy:

• Develop and execute a comprehensive internal audit plan by market and activity, aligned with the organizations strategic goals and risk profile.
• Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification:

• Identify and assess key organizational risks, including market-specific risks, operational, financial, compliance, and IT-related risks.
• Collaborate with leadership to develop and implement risk mitigation strategies, addressing both market-specific and organizational risks.

Audit Execution:

• Conduct audits in-market and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
• Perform fraud investigations to identify, analyse, and address potential fraudulent activities across the organization.
• Standardize processes and develop SOPs to ensure consistency and compliance across all locations and markets.

Compliance & Governance:

• Ensure adherence to internal policies, procedures, and external regulations across operating units and manufacturing locations.
• Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training:

• Prepare and issue detailed reports on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
• Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
• Provide training and awareness programs to improve organizational compliance and strengthen internal controls.

Fraud Investigation:

• Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
• Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management:

• Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
• Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development:

• Build, lead, and mentor a high-performing internal audit team, fostering a culture of accountability and continuous learning.
• Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement:

• Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
• Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications:

• Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
• Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience:

• 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
• Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
• Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills:

• Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
• Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
• Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Demonstrated ability to lead and develop high-performing teams.

• Developing, implementing, and overseeing operational strategies for cleaning and sanitation services.
• Managing and supervising remote operational teams, including site supervisors and cleaning staff.
• Ensuring the highest standards of cleanliness, hygiene, and sanitation are met across all managed facilities.
• Developing and enforcing standard operating procedures (SOPs) for all cleaning and maintenance activities.
• Monitoring and controlling operational budgets, identifying cost-saving opportunities, and ensuring efficient resource utilization.
• Procuring and managing supplies, equipment, and vendor contracts related to facility operations.
• Implementing and ensuring compliance with health, safety, and environmental regulations (e.g., OSHA, local regulations).
• Conducting regular site assessments and quality control checks to ensure service excellence.
• Developing and executing training programs for operational staff to enhance skills and knowledge.
• Managing emergency response protocols and ensuring readiness for unforeseen events.
• Analyzing operational data to identify trends, measure performance, and implement performance improvement initiatives.
• Acting as the primary point of contact for clients regarding operational matters, ensuring high levels of client satisfaction.
• Reporting on operational performance, key metrics, and challenges to senior management.

Contract type:

Independent contractor

Project duration:

30 months

Location

: Remote, West or East Africa base preferred

Start date

: Immediate

Remuneration

: Competitive 

Deadline for Applications:

Tuesday 7 October 2025, 5PM GMT 

Candidates should send their CV, References and LinkedIn Profile to:

 

Kindly note that not all candidates may receive a response due to resource constraints.

SUMMARY

The
African Crowdfunding Association

(ACfA) is a pan African non-profit organisation based in Cape Town. Its mission is to advance regulations for securities-based crowdfunding in Africa. In partnership with the
Mastercard Foundation

and
MEDA

, ACfA is supporting several financial market regulators in establishing regulatory frameworks for investment crowdfunding over a three-year period. 

This work forms part of a broader incubation initiative of the
Mastercard Foundation Africa Growth Fund

to boost the domiciliation of funds and investment vehicles in African jurisdictions. This will unlock new SME financing pathways notably through
mobilising local currency capital from individual investors in Africa and the diaspora.

ACfA is seeking a
Senior Project Manager

,
Stakeholder Engagement

to manage the roll-out of technical assistance and private sector stakeholder engagement in Kenya, Uganda, Rwanda, Burundi, Tanzania, Ethiopia, Ghana, Nigeria and the WAEMU region. It is strongly preferred that candidates are bilingual English - French. This is an exciting opportunity for an individual who understands the challenges of early-stage investing in Africa and is willing to play a strategic role in building an enabling policy and regulatory environment.

RESPONSIBILITIES AND DUTIES

Working closely with the Director, Regulations and the incubation initiative's Domiciliation team, the Senior Project Manager will play an essential role in the success of this initiative and its impact on women and youth. Responsibilities include and are not limited to:

High level stakeholder management

• Coordinate all virtual and in-country engagements with national and regional financial market regulatory authorities, government agencies and regional regulatory working groups, liaising directly with CEOs and senior staff.
• Coordinate and engage adjacent entities such as national and regional industry associations, investor networks and FinTech associations.
• Engage stakeholders including regulatory authorities, industry bodies and networks in key diaspora markets as well as peer markets in Asia.
• Assist with the identification and mapping of private sector stakeholders in each jurisdiction, from local investment vehicle leaders to technology providers in the crowdfunding value chain.
• Collaborate closely with the Mastercard Foundation, MEDA and the Domiciliation team to align on in-country roll-outs, events and high level policy and advocacy engagements.
• Coordinate and convene the Pan African Consultative Forum on Investments Crowdfunding (PACFIC) as part of ACfA's systems change approach to regulatory design and harmonisation.

Regulatory project management

• Map internal regulatory processes and workplans - from initial drafts to final publication and internal approvals - for each national and regional financial market authority in collaboration with their staff.
• Coordinate workstreams with partnering law firms and legal experts within the incubation initiative and the PACIFC with particular regard to supporting private sector adoption of the regulations.
• Coordinate the delivery of ACfA's virtual and in-person Technical Assistance and Capacity building sessions.
• Map and coordinate processes for regional and bilateral regulatory harmonisation in collaboration with regional bodies.
• Identify and mitigate risks to implementation and ensure effective use of grant funds over the period.

Research and Communications

• Assist the Director, Regulations with ad-hoc legal and regulatory research needs.
• Synthesize research and produce presentations using Canva or Powerpoint.
• Work closely with the incubation initiative's communications team to draft and publish communications for different stakeholder groups.
• Coordinate and oversee ad-hoc research projects undertaken by junior staff.

Team management and Reporting

• Support one or two junior team members and/or interns with research assignments and tasks.
• Compile monthly updates and quarterly progress reports.
• Compile simple MERL frameworks, maintain risk management logs and a basic GANTT chart.

PERSONAL ATTRIBUTES & QUALITIES

• Balances visionary and big-picture thinking with practical steps.
• Works effectively without constant supervision, a traditional "boss" or middle management.
• Highly reliable and consistent, demonstrating follow-through and responsibility for "closing loops".
• Builds own systems to manage tasks, deadlines and information.
• Strong planning skills with the ability to think several steps ahead and proactively manage risks.
• Adjusts communication style to different audiences thanks to a strong command of language.
• Manages stress and pressure with calmness and self-regulation.
• Comfortable with direct communication as well as giving and receiving constructive feedback.
• Comfortable working in evolving, complex and ambiguous environments.

QUALIFICATIONS AND EXPERIENCE

• A Masters Degree in Law, Finance, Political Science, Communications or related field.
• Excellent written and spoken English and full professional proficiency in French (bilingual preferred).
• At least 10 years of professional experience, of which 7 in a project management role.
• Previous role(s) in the African investment industry and early-stage finance ecosystems.
• Demonstrable experience working with public and private sector stakeholders in Africa.
• Experience managing international projects across time zones and within multi-cultural contexts.
• Prior experience with financial market regulations, company law, fund management is preferred.

WAYS OF WORKING

• ACfA has a flat organisational structure with a team of four.
• We value direct communication, openness to individual identities, respect for personal boundaries and participation in consensus-building.
• While overall responsibility for project execution lies with the Acting CEO and Director of Regulations, our purpose-driven team works with a high degree of individual autonomy and self-management.
• Our team collaborates remotely using Slack, Carbon Voice, Zoom, Google Workspace, Canva, Sharepoint and other software.
• A fully equipped office is available for candidates based in Cape Town and for team off-sites.
• It is essential that candidates are equipped with a permanent, reliable internet connection, laptop and smartphone.
• Travel within Africa (10%-20% of time) and a valid passport is essential.

Candidates should send their CV, References and LinkedIn Profile to:

 

Applications via LinkedIn will also be accepted.

Please note that our team may not have capacity to respond to all applicants and we apologise in advance for this.

Facility Manager – Homescope Hostels, Nairobi

We are seeking an experienced Facility Manager to oversee the day-to-day operations of our hostel branch in Nairobi. The role is responsible for ensuring smooth coordination of front desk services, maintenance, security, and resident support while maintaining high service, safety, and efficiency standards.

Key Responsibilities:

• Manage overall hostel operations, including front desk, maintenance, and resident services.
• Supervise and train staff to maintain high service standards.
• Oversee safety, security, and compliance with operational protocols.
• Coordinate maintenance and repairs to ensure facility upkeep.
• Monitor budgets, control costs, and track performance metrics.
• Handle escalated resident issues and ensure a positive living experience.

Requirements:

• Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related field.
• Minimum 2 years' experience in facilities management or a similar role, with at least 1 year in a supervisory/managerial position.
• Strong leadership, communication, and organizational skills.
• Knowledge of safety, risk management, and compliance protocols.
• Flexible availability, including weekends/holidays, and ability to respond to emergencies.

Core Competencies:

• Leadership and teamwork
• Decision-making and problem-solving
• Strong communication and influencing skills
• Quality service delivery and efficiency

The Luminos Fund, a fast-growing international non-profit bringing education opportunities to the world's most vulnerable children, seeks an experienced Development Manager to further strengthen our donor stewardship efforts. The ideal candidate is an exemplary writer and communicator with proven skills in donor recognition strategy and events management. As a member of the Development team, the Development Manager will collaborate closely with Luminos' frontline fundraising staff to design and implement tailored stewardship strategies that enhance relationships with the organization's community of supporters, with a focus on foundations and high-net-worth-individuals.

This full-time position is ideally based in one of Luminos' office locations (e.g., Boston, London, Accra, etc.), but we are open to considering exceptional candidates located elsewhere within the GMT –5 to +3 time zones. The Development Manager will report to the Director of Development and collaborate closely with team members throughout the organization.

About The Luminos Fund
The Luminos Fund ) provides transformative education programs to thousands of out-of-school and vulnerable children each year, helping them to catch up to grade level, reintegrate into government schools, and prepare for lifelong learning. Working in partnership with community-based organizations, Luminos is scaling up its accelerated learning program to ensure all children have equal access to joyful, foundational learning, especially those shut out of education by crisis, poverty, or discrimination. To date, Luminos has helped over 377,407 children secure a second chance to learn. A registered 501(c)(3) nonprofit, Luminos works in Ethiopia, Ghana, Lebanon, Liberia, and The Gambia.

Luminos is supported by a range of funding partners, including Cartier Philanthropy, the Gates Foundation, UBS Optimus Foundation, and UNICEF. Luminos has been recognized for its achievements globally, receiving the 2022 Klaus J. Jacobs Best Practice Prize, the Library of Congress International Literacy Award, the Lipman Family Prize, the WISE Award, and the HundrED Global Innovation Award.

Duties And Responsibilities
Donor Stewardship

• Spearhead and manage a comprehensive stewardship and recognition strategy and calendar for donors across Luminos' portfolios.
• Serve as a thought partner to frontline fundraisers to develop and refine personalized donor stewardship for major donors, ensuring that donors feel engaged and valued.
• Lead the management of meaningful donor thank-yous.
• Work with the Development Associate to update donation recognition letters and tax receipt content periodically, as needed, to ensure that materials remain pertinent and compelling.

Donor Communications

• In the context of individual donor stewardship plans, write seamless, compelling donor reports for foundations and high-net-worth individuals. Reports should reflect the highest standard of professionalism, with a goal of exceeding donors' expectations.
• Work with the Director of Development to craft additional donor and prospect communications, including proposals (with a focus on awards), event invitations, personalized donor recognition letters and handwritten notes, and on-brand PowerPoint presentations.
• Update Luminos' donor database (Salesforce) accordingly to accurately document touchpoints.

Events Management

• Provide highly efficient, proactive support for events across the Development and Communications teams suited to the various needs of our audiences, bringing our Board, donors, partners, and stakeholders closer to our work.
• Manage external relationships with venues, suppliers, caterers, printers, etc., as well as all internal stakeholders involved in the event (speakers, communications team, etc.).
• Prepare and monitor the overall expenditure budget for donor events, including planning and tracking the costs of individual events while ensuring value for money.
• Help plan meaningful donor and prospect visits in Luminos' countries of operation, designing memorable experiences that illuminate our education mission and impact for children.

Qualifications And Required Experience

• Bachelor's Degree required
• 5-7 years of professional experience in donor stewardship with a demonstrated track record of success
• Exemplary writing and editing skills for different audiences
• Excellent events organization and management skills
• Advanced skills in Microsoft Office (especially Word, PowerPoint, and Excel)
• Experience with Salesforce or other donor databases
• Fluency in written and spoken English
• Proven success working remotely is strongly desired

Luminos Core Beliefs and Values

• We believe that every child is capable of learning a remarkable amount in a short period of time, if given the chance.
• We keep children's joy and well-being at the heart of everything we do.
• We embrace assessment as a key component of effective teaching and learning.
• We celebrate and empower local leadership throughout our work with partner communities and governments.
• We use research, program data, and skilled classroom observation in the tenacious pursuit of excellence.
• We celebrate the unique contexts and cultures of the communities we serve in our curricula and pedagogy.
• We act with the highest standards of integrity and care, ensuring mutual accountability among colleagues and partners.
• We take the initiative to solve problems where we find them, managing details large and small, with urgency.
• We act deliberately to ensure that our organization is inclusive for people of different genders, racial backgrounds, ethnicities, sexual orientations, religious beliefs, abilities, and other sources of diversity.
• We build deep, authentic relationships with our supporters in celebration of the mutually transformative power of giving.

To apply for this role, please complete the online application with your resume or CV, a cover letter describing why you are a good match for this position, and a writing sample (5 pages or less). A writing test will be administered for short-listed candidates.

Salary will be commensurate with experience and location.

The Luminos Fund is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.