5 jobs in Jacaranda Maternity

Job Description
Job Title:
IT Manager

Reports to:
Chief Operations Officer

Department:
ICT

About Jacaranda Maternity
Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centered maternity care at affordable prices. Currently, we see over 3,000 clients a month. We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facilities have been independently rated as among the highest quality in Kenya.

Will you join us and help transform maternal and new-born health care in East Africa?

Job Summary
Jacaranda Maternity is seeking an experienced IT Manager who will both work with our current tech stack and prepare and execute the transformation of current systems into more robust, long lasting, flexible systems in the coming 18-24 months. This person will be our organization's "go-to" individual for both technical implementation and also ideation, innovation, testing, development and roll-outs.

We place great value in candidates who are fantastic communicators in verbal and written forms, and for this role, being able to translate and clearly explain technical concepts in "plain English" while also transforming non-technical concepts into actual technical specifications that can be executed.

Technical Skills

• 4+ years experience with PHP: Given the reliance on PHP 5.6, in-depth knowledge of PHP, including experience with upgrading and securing PHP applications, is crucial
• 3+ years experience with Database Management and Optimization: Proficiency in MySQL, including the ability to design, optimize, and secure databases. Experience with MySQL user account management and log analysis tools is essential. Comfortable writing application logic for data retrieval and storage; able to craft intermediate to advanced queries for data analysis
• 2+ years experience with Python: Demonstrated experience designing, developing, and maintaining applications in Python applications
• 3+ years experience with Infrastructure Management: Strong experience with server and network infrastructure management, including virtualization technologies, server hardware
• 3+ years experience with Cloud Services: Strong experience developing and maintaining applications on AWS, Azure, or GCP
• 2+ years experience with Security and Compliance: A strong understanding of IT security best practices, data protection laws and compliance requirements, particularly in managing and securing sensitive medical data
• Software Development Practices: Familiarity with modern software development practices, including version control, continuous integration/continuous deployment (CI/CD), and agile methodologies

Strategic And Managerial Skills

• Project Management: Ability to oversee complex projects, from planning and execution to monitoring and closing, ensuring they are delivered on time, within scope, and budget. As an organization we place a large emphasis on being able to articulate and track progress using formal project management software, which we will provide.
• Change Management: Experience in managing technology change, including system upgrades and migrations, with minimal disruption to business operations
• Team Leadership and Development: Skills in leading, mentoring, and developing IT teams, fostering a culture of innovation, accountability, and continuous improvement
• Vendor and Stakeholder Management: Proficiency in negotiating with and managing vendors, as well as engaging with stakeholders across the organization to gather requirements, report progress, and align IT initiatives with business objectives

Communication And Analytical Skills

• Effective Communication: Strong verbal and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders and facilitate productive discussions
• Problem-Solving and Analytical Abilities: Exceptional problem-solving skills, with a knack for analytical thinking and the ability to use data to inform decisions, optimize operations, and resolve issues

Adaptability and Continuous Learning

• Adaptability: The IT landscape is continuously evolving, so the IT manager must be adaptable, staying abreast of new technologies and best practices that could benefit the company
• Learning and Development: A commitment to personal and professional development, encouraging a learning culture within the IT team to ensure skills remain up-to-date and relevant

Outsourcing Scoping
Ability to evaluate outsourced services or companies for specialized tasks.

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Job Description
Job Title:
Medical Officer

Reports to:
Resident Consultant Obstetrician Gynaecologist

Department:
Clinical Operations

Nature of Work -
Locum

Business Purpose/Objective:
The job holder will be primarily responsible for providing quality clinical services to our clients.

About Jacaranda Maternity
Jacaranda Maternity
is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centred maternity care at affordable prices. Currently, we see over 3,000 clients a month. We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facility has been independently rated as among the highest quality in Kenya.

We are expanding to new locations and require additional Medical Officers. Reporting to our doctor-in-charge, you will take on responsibility of delivering quality customer service and maintaining superior patient satisfaction.

Will you join us and help transform maternal and new-born health care in East Africa?

Education

• Hold a Degree in Medicine and Surgery from a recognized university/ (medical training) college with a minimum of 2 years' experience
• Hold a valid active practicing license from the Kenya Medical Practitioners and Dentists Board
• A master's degree will be an added advantage

Experience

• Position holder should have at least 2 years' experience working as a licensed Medical Officer in a busy maternity institution and experience in working in a startup maternity facility
• Neonatal/Paediatric or reproductive health experience is an added advantage

Knowledge And Skills Requirements

• Strong communication and interpersonal skills
• Excellent analytical reasoning skills and meticulous attention to detail
• Computer literacy, with proficiency in Microsoft Office Suite

Key competencies

• Commitment to providing high quality care and excellence
• Ability to work effectively with a team in a culturally diverse environment
• Ability to use initiative to solve problems is a key competence

Duties and Responsibilities

• Monitoring and providing appropriate medical and surgical care to patients;
• Managing of clients for reproductive health both in the inpatient and outpatient;
• Admitting patients requiring special care followed by investigations and treatment;
• Examining and talking to patients to diagnose their medical conditions;
• Making notes and preparing paperwork, both as a legal record of treatment and for the benefit of other healthcare professionals;
• Coordinate and discuss planned care with the patient and other team professionals as appropriate;
• Coordinating and managing emergency patients in the inpatient and outpatient and ensuring client referral is effective;
• Maintain effective interpersonal relationships with all staff and patients and ensure clients have a good customer experience at Jacaranda Maternity;
• Ensure that patients are kept fully informed of and understand all procedures and treatments to be undertaken. Informed Consent will be obtained from patients in accordance with Jacaranda policy
• Provide advice to patients regarding healthy lifestyles and specific measures that may help the patient avoid a recurrence of ill health;
• Assist in Continuous Medical Education for clinical staff in the facility;
• Any other duties as assigned

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Job Description
Job Title:
Lead Sonographer

Reports to:
Doctor In-Charge (Consultant OBGYN)

Department:
Clinical Operations

Location:
Kahawa West Branch

Role:
Fulltime

Job Purpose:
The Lead Sonographer is responsible for providing high-quality sonographic services and leading a team of sonographers in ensuring the department runs efficiently. The ideal candidate will have significant experience in obstetric sonography; experience in cardiac echocardiography is a strong advantage. This role requires excellent leadership and communication skills coupled with the ability to perform quality ultrasound examinations and produce reliable reports for clinicians.

About Jacaranda Maternity
Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centered maternity care at affordable prices. Currently, we see over 3,000 clients a month. We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facility has been independently rated as among the highest quality in Kenya.

We have big ambitions and require a Lead Sonographer at our hospital in Kahawa West. Reporting to our doctor-in-charge, you will take on responsibility of delivering quality customer service and maintaining superior patient satisfaction.

Will you join us and help transform maternal and new-born health care in East Africa?

Duties And Responsibilities

• Leadership and Supervision: Provide leadership and guidance to a pool of sonography staff, ensuring high-quality patient care and efficient departmental operations;
• Regular Performance Audits: Conduct routine audits of sonographers' technical skills, reporting accuracy and adherence to protocols, providing structured feedback and identifying areas for improvement;
• Mentorship and Capacity Building: Develop and implement mentorship plans for pool of sonographers, including hands-on training, case reviews and participate in continuous professional development initiatives to ensure consistent growth as the department expands;
• Obstetric Sonography: Perform and interpret obstetric ultrasound scans, including fetal anomaly scans, growth scans, and Doppler assessments;
• Cardiac Echocardiography: Perform and interpret cardiac and pediatric echocardiograms;
• Image Quality and Reporting: Ensure high-quality images and accurate reporting, adhering to hospital and protocols and guidelines;
• Training and Education: Provide training and mentorship to junior sonographers and other healthcare staff, promoting professional development and skill enhancement;
• Quality Control and Assurance: Implement and maintain quality control measures, ensuring adherence to hospital protocols and guidelines;
• Collaboration and Communication: Work closely with clinicians, consultant radiologists and other healthcare professionals to provide comprehensive patient care and facilitate effective communication;
• Client management: Explain ultrasound procedure to patients and answering any questions they may have concerning the same services in the hospital;
• Handling of Equipment: Maintain the ultrasound machines and equipment for continuous provision of ultrasound services within the hospital;
• Ensure cleanliness and orderliness in the ultrasonography unit for quality services delivery in the hospital;
• Documentation: Record and maintain patient's records and adding medical notes related to the ultrasound procedure, if necessary, in the hospital;
• Any other duty as may be assigned from time to time

Qualifications and Requirements

• Degree or Diploma/ Higher Diploma in Medical Imaging Sciences or Radiography from a recognized institution;
• Experience: Minimum 7 years of experience in sonography in a busy hospital, with at least 2 years in a leadership role;
• Expertise in obstetric sonography and cardiac echocardiography;
• Strong leadership and communication skills;
• Ability to work independently and as part of a team;
• Familiarity with quality control and assurance principles;
• Basic computer skills and knowledge of picture archiving and communication systems (PACS);
• Registration with the relevant regulatory body;
• Valid Practice License;
• Proficiency in computer applications

Compensation and Benefits

• Competitive salary aligned to experience
• Medical cover for staff and family
• Provident Fund
• Other benefits as stipulated in law

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Job Description
Job Title:
Client Service Attendant

Reports to:
Client Engagement Manager

Department:
Clinical Operations

Location:
Ngong Rd & Ruaka Branch

Role:
Part-time

Job Purpose:
A Client Service Attendant will responsible for interacting with customers and clients to provide support, information, and solutions, often acting as the first point of contact for inquiries and complaints.

About Jacaranda Maternity
Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospital in Nairobi is changing the way maternal healthcare is provided by developing better ways to provide high-quality, patient-centered maternity care at affordable prices. Currently, we see over 3,000 clients a month. We have won global and local recognition, including from the Centre for Health Market Innovations, the Gates Foundation, Savings Lives at Birth, and Innovations in Healthcare – and our facility has been independently rated as among the highest quality in Kenya.

We have big ambitions and require a Client Service Attendant at our hospital. Reporting to our Client Engagement Manager, you will take on responsibility of delivering quality customer service and maintaining superior patient satisfaction.

Will you join us and help transform maternal and new-born health care in East Africa?

Duties And Responsibilities
Client Observation & Presence

• Maintain visible, approachable presence in OPD waiting areas;
• Be aware-based on information from reception and client themselves, of what people are waiting for, if they are in a hurry, if they are new, etc;
• Monitor client flow and identify signs of discomfort/ unhappiness;

Client Engagement

• Greet all clients warmly and introduce self as their point of contact;
• Offer clear, polite explanations of wait times, next steps, etc;
• Reiterate key information as needed (packages prices, cost of care, timings of clinics etc);
• Answer basic questions, however escalate to appropriate staff when unsure;

Enhance the Client Experience

• Proactively check in with waiting clients every 15–20 minutes;
• Identify and assist clients who appear lost, anxious, or underserved;
• Advocate for clients needing special attention (e.g., elderly, disabled, postpartum);
• Ensure signage, queue systems, and instructions are visible and understood;
• Follow up with referred clients from the facility to another facility;
• Assist in making EDD calls;
• Issue inpatient feedback forms in the morning;
• Issue outpatient feedback forms and encourage clients to scan QR codes;
• Give hospital tours to clients;
• Liaise with the Manager and the inpatient team to follow up with Clients who have had emotional experiences like miscarriages, still births etc and forward for VIP management and counseling;

Environment & Comfort

• Monitor cleanliness and seating availability in waiting areas;
• Highlight any infrastructural facility issues (broken or non working items);
• Offer water or comfort items (if available) to clients in extended wait;

Reporting & Feedback

• Log daily observations and client concerns in designated format;
• Flag recurring issues or bottlenecks;
• Any other assigned duty

Expectations

• Friendly, calm, and professional demeanor at all times;
• Strong verbal communication in English and Kiswahili;
• Willingness to ask for help when unsure and escalate appropriately;
• Commitment to client dignity, privacy, and respectful service;
• Punctuality and consistency in presence and engagement

Qualifications

• Diploma in Business Administration/Management, Secretarial studies or any related field from a recognized institution (preferably with medical background);
• At least 3 years in a busy healthcare facility managing patient flow;
• Computer skills including the use of MS Office required, and comfort with using new computer tools

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