Explore numerous hospitality jobs in 117 Hospitality jobs in Nakuru
Hospitality Operations Manager
20100 Mwembe
KES280000 Annually
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Posted 1 day ago
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Job Description
Our client, a renowned hospitality group, is looking for a dynamic and experienced Hospitality Operations Manager to oversee operations at their flagship property in Nakuru. This role is integral to ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments. You will be responsible for leading and motivating a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement. Key duties include managing budgets, controlling costs, optimizing resource allocation, and implementing strategic initiatives to enhance guest satisfaction and loyalty. The ideal candidate will possess a strong understanding of hotel management principles, food and beverage operations, front office, and housekeeping standards. Proven experience in a similar managerial role within the hospitality industry is essential, along with excellent leadership, communication, and problem-solving skills. This hybrid role requires a balance of on-site presence for operational oversight and team engagement, with flexibility for remote strategic planning and reporting. We are seeking a candidate who is passionate about delivering exceptional guest experiences and driving profitability in a competitive market. You will have the opportunity to make a significant impact on the success of our establishment and contribute to its continued growth and reputation. This position is based in Nakuru, Nakuru, KE .
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0
Senior Hospitality Operations Manager
20100 Mwembe
KES160000 Annually
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Our client is seeking a highly experienced and customer-focused Senior Hospitality Operations Manager to oversee their hospitality services in a fully remote capacity. This key role will be responsible for ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across all hospitality touchpoints. The successful candidate will have a proven track record in managing diverse hospitality operations, including F&B, accommodation, events, and guest services. You will develop and implement strategic plans to enhance guest experiences, optimize resource allocation, and drive revenue growth. Key responsibilities include managing budgets, overseeing staff training and development, and ensuring compliance with health, safety, and hygiene regulations. The Senior Hospitality Operations Manager will lead and motivate a remote team, fostering a positive and collaborative work environment. You will be instrumental in developing and refining operational procedures, identifying areas for innovation, and implementing best practices within the hospitality sector. This position requires exceptional leadership, communication, and problem-solving skills, coupled with a deep understanding of the hospitality industry landscape. While the services provided are related to **Nakuru, Nakuru, KE**, this role is fully remote, requiring a high degree of autonomy, self-management, and the ability to connect and lead effectively from a distance. The ideal candidate is passionate about delivering exceptional guest experiences and has a strategic mindset for operational excellence. This is a fantastic opportunity to shape and elevate hospitality standards.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with demonstrated leadership.
- Proven experience in managing multiple hospitality departments (e.g., F&B, Rooms Division, Events).
- Strong understanding of financial management, budgeting, and cost control in the hospitality sector.
- Excellent customer service, communication, and interpersonal skills.
- Experience in leading and managing remote teams effectively.
- Knowledge of industry trends, technology, and best practices in hospitality.
- Ability to develop and implement strategic operational plans.
- Strong problem-solving and decision-making abilities.
- Passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
1
Senior Hospitality Revenue Manager
20117 Mwembe
KES100000 Monthly
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Our client is seeking an experienced and strategic Senior Hospitality Revenue Manager to lead their revenue optimization efforts. This role will be fully remote, focused on maximizing room revenue and profitability through effective pricing, inventory management, and demand forecasting strategies. You will analyze market trends, competitive performance, and customer booking patterns to set optimal pricing and distribution strategies across all channels. The ideal candidate possesses a strong understanding of the hospitality industry, advanced analytical skills, and expertise in revenue management systems. This is a remote-first position requiring self-discipline, proactive engagement, and excellent virtual communication with hotel management teams.
Key Responsibilities:
Key Responsibilities:
- Develop and implement dynamic pricing strategies based on demand forecasts, market conditions, and competitive analysis.
- Manage room inventory across all distribution channels (direct bookings, OTAs, GDS) to ensure optimal availability and pricing.
- Conduct daily, weekly, and monthly revenue forecasting to support strategic decision-making.
- Analyze performance data, identify trends, and provide actionable insights to improve revenue generation.
- Monitor competitor pricing and market share, adjusting strategies as needed.
- Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with overall business goals.
- Optimize channel mix to maximize profitability and reach target markets.
- Develop and present regular performance reports to senior management.
- Stay updated on industry best practices, emerging technologies, and market dynamics in revenue management.
- Ensure the effective use of the property management system (PMS) and revenue management systems (RMS).
- Train and mentor junior revenue management staff where applicable.
- Identify opportunities for ancillary revenue generation.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5 years of experience in hotel revenue management, with a proven track record of success.
- In-depth knowledge of revenue management principles, pricing strategies, and forecasting techniques.
- Proficiency with property management systems (PMS) and revenue management systems (RMS) (e.g., Opera, IDeaS, Duetto).
- Strong analytical and quantitative skills, with the ability to interpret complex data sets.
- Excellent understanding of the distribution landscape and online travel agencies (OTAs).
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently, manage multiple priorities, and meet deadlines in a remote environment.
- Proactive and results-oriented mindset.
- Experience in multi-property revenue management is a plus.
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2
Senior Hospitality Operations Director
20105 Mwembe
KES110000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a seasoned and visionary Senior Hospitality Operations Director to oversee and elevate guest experiences across their properties. This is a fully remote role, allowing you to manage and strategize operations from your preferred location. The ideal candidate will possess a deep understanding of the hospitality industry, with a proven ability to drive operational excellence, enhance profitability, and cultivate a culture of exceptional service. You will be responsible for strategic planning, team leadership, and ensuring the highest standards of quality and guest satisfaction.
Key responsibilities include:
Key responsibilities include:
- Developing and implementing strategic operational plans to achieve business objectives and enhance guest satisfaction.
- Overseeing day-to-day operations of various hospitality units, including F&B, accommodation, and event services.
- Managing and motivating a diverse team of hospitality professionals, fostering a positive and productive work environment.
- Developing and managing operational budgets, controlling costs, and maximizing revenue.
- Ensuring compliance with all health, safety, and sanitation regulations.
- Implementing and monitoring quality standards to ensure consistent service delivery.
- Developing and executing innovative strategies to enhance guest loyalty and retention.
- Building strong relationships with suppliers, vendors, and local tourism partners.
- Analyzing performance metrics and implementing improvements to drive efficiency and profitability.
- Conducting regular remote assessments of operations and providing strategic guidance.
- Staying abreast of industry trends and best practices to maintain a competitive edge.
- Leading training and development programs for staff to enhance service skills.
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3
Remote Hospitality Operations Manager
20117 Mwembe
KES160000 Annually
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Posted 1 day ago
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Job Description
Our client, a premier hospitality management group renowned for its exceptional guest experiences, is seeking a dynamic and experienced Remote Hospitality Operations Manager. This role is essential for overseeing the operational efficiency and guest satisfaction across various properties, ensuring the delivery of superior service standards. You will be responsible for managing budgets, optimizing resource allocation, implementing service protocols, and leading operational teams, all from a fully remote capacity. This position requires a proactive approach, excellent leadership skills, and a deep understanding of the hospitality industry.
Responsibilities:
Responsibilities:
- Oversee daily operations of multiple hospitality venues, ensuring adherence to service excellence standards.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, controlling costs and optimizing profitability without compromising service quality.
- Supervise and motivate on-site operational teams, fostering a positive and productive work environment.
- Develop and maintain Standard Operating Procedures (SOPs) for all front-of-house and back-of-house departments.
- Ensure compliance with health, safety, and sanitation regulations across all properties.
- Implement training programs for staff to enhance service skills and operational knowledge.
- Monitor guest feedback and implement necessary improvements to address concerns and exceed expectations.
- Collaborate with marketing and sales teams to drive revenue and occupancy rates.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Manage inventory and supply chain for operational necessities.
- Analyze operational data and generate reports to inform strategic decision-making.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hotel or resort operations management.
- Proven ability to manage multiple locations and diverse teams effectively.
- Strong financial acumen with experience in budgeting and P&L management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and virtual collaboration tools.
- Demonstrated ability to drive operational improvements and enhance guest experiences.
- Experience in a remote management role is highly advantageous.
- Deep understanding of hospitality industry best practices and trends.
- Ability to work flexible hours and manage responsibilities across different time zones.
This advertiser has chosen not to accept applicants from your region.
4
Remote Hospitality Experience Designer
20100 Mwembe
KES80000 Monthly
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Posted 2 days ago
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Job Description
Our client, a visionary leader in the hospitality sector, is seeking a creative and insightful Remote Hospitality Experience Designer. This role is fully remote, allowing you to conceptualize and craft exceptional guest experiences from wherever you are, while being connected to our innovative team in Nakuru, Nakuru, KE . You will be responsible for conceptualizing, developing, and implementing unique and memorable guest journeys across various touchpoints within the hospitality industry. This includes designing services, optimizing guest interactions, and ensuring brand consistency and excellence.
Key responsibilities involve mapping out customer journeys, identifying pain points and opportunities for enhancement, and developing innovative solutions that elevate the overall guest experience. You will collaborate with marketing, operations, and design teams to translate concepts into tangible experiences, ensuring alignment with brand values and strategic goals. The ideal candidate will possess a keen understanding of customer psychology, design thinking principles, and emerging trends in hospitality and customer service. Strong visual and verbal communication skills are essential for presenting ideas and concepts effectively.
Qualifications include a Bachelor's degree in Hospitality Management, Design, Marketing, or a related field, with a strong portfolio showcasing relevant experience. Proven experience in service design, experience design, or a related creative field, preferably within the hospitality or tourism sector, is required. The ability to think innovatively, work collaboratively in a remote environment, and manage projects from ideation to implementation is crucial. You should be passionate about creating exceptional moments for guests and driving customer loyalty through thoughtful design. Join our forward-thinking hospitality group and shape the future of guest experiences remotely, contributing to our excellence in Nakuru, Nakuru, KE .
Key responsibilities involve mapping out customer journeys, identifying pain points and opportunities for enhancement, and developing innovative solutions that elevate the overall guest experience. You will collaborate with marketing, operations, and design teams to translate concepts into tangible experiences, ensuring alignment with brand values and strategic goals. The ideal candidate will possess a keen understanding of customer psychology, design thinking principles, and emerging trends in hospitality and customer service. Strong visual and verbal communication skills are essential for presenting ideas and concepts effectively.
Qualifications include a Bachelor's degree in Hospitality Management, Design, Marketing, or a related field, with a strong portfolio showcasing relevant experience. Proven experience in service design, experience design, or a related creative field, preferably within the hospitality or tourism sector, is required. The ability to think innovatively, work collaboratively in a remote environment, and manage projects from ideation to implementation is crucial. You should be passionate about creating exceptional moments for guests and driving customer loyalty through thoughtful design. Join our forward-thinking hospitality group and shape the future of guest experiences remotely, contributing to our excellence in Nakuru, Nakuru, KE .
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5
Senior Hospitality Revenue Manager
20100 Mwembe
KES130000 Annually
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Posted 2 days ago
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Job Description
Our client, a prestigious hotel group, is seeking an experienced Senior Hospitality Revenue Manager to lead their remote revenue management operations. This is a strategic role focused on maximizing revenue and profitability across multiple properties by developing and implementing effective pricing and inventory management strategies. You will analyze market trends, competitor activities, and historical data to forecast demand and optimize room rates and occupancy levels. Your responsibilities will include managing the distribution channels, ensuring competitive positioning, and collaborating closely with sales, marketing, and operations teams to drive revenue growth. The ideal candidate will possess a strong understanding of the hospitality industry, revenue management principles, and various property management systems (PMS) and revenue management software. Excellent analytical, quantitative, and decision-making skills are crucial, along with the ability to translate data into actionable insights. As a fully remote position, you must be highly self-disciplined, results-oriented, and possess exceptional communication and presentation skills to effectively engage with stakeholders. While working remotely, your strategic insights will directly impact the success of hospitality venues, including those in the vibrant tourism hub of Naivasha, Nakuru, KE . You will be responsible for developing dynamic pricing models, overseeing promotional campaigns, and conducting regular performance reviews. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with significant experience in revenue management within the hotel sector. If you are a data-driven professional with a passion for optimizing revenue and a proven track record of success in a remote setting, we invite you to apply.
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Senior Hospitality Operations Director
20200 Mwembe
KES890000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a visionary and highly experienced Senior Hospitality Operations Director to lead and optimize hospitality operations across multiple properties, operating entirely remotely. This role is paramount in ensuring exceptional guest experiences, maintaining operational efficiency, and driving profitability within the hospitality sector. You will be responsible for developing and implementing strategic operational plans, setting high standards for service delivery, and leading a dispersed team of hospitality professionals. This is a fully remote position, requiring exceptional leadership and communication skills to manage and inspire teams virtually. The ideal candidate will possess a deep understanding of hotel management, food and beverage operations, guest services, and revenue management. Key responsibilities include overseeing property performance, managing budgets, implementing cost-control measures, and ensuring compliance with health, safety, and brand standards. You will analyze operational data to identify areas for improvement, implement best practices, and drive innovation in guest services and operational processes. Experience in managing diverse teams, driving employee engagement, and fostering a culture of service excellence is essential. This position demands strong strategic thinking, problem-solving abilities, and a commitment to achieving operational excellence. This is a unique opportunity for a seasoned hospitality leader to shape the future of our operations and drive success from a remote location. We are looking for an individual with impeccable integrity, a passion for hospitality, and a proven ability to lead and inspire in a virtual environment. Your strategic insights will be critical in enhancing our brand's reputation and guest satisfaction.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive operational strategies to enhance guest satisfaction and profitability.
- Oversee the day-to-day operations of multiple hospitality properties from a remote location.
- Set and maintain high standards for service quality, efficiency, and guest experience.
- Manage operational budgets, control costs, and optimize revenue streams.
- Lead, motivate, and develop a remote team of hospitality professionals.
- Ensure compliance with all health, safety, sanitation, and licensing regulations.
- Analyze operational performance metrics and implement improvements.
- Drive innovation in guest services, operational processes, and technology adoption.
- Develop and execute effective staff training programs.
- Manage vendor relationships and procurement processes.
- Liaise with marketing and sales teams to align operational strategies with business objectives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hospitality operations management, with a focus on leadership roles.
- Proven track record of successfully managing multiple hospitality properties or large-scale operations.
- Extensive knowledge of hotel operations, food and beverage management, and guest services.
- Strong understanding of financial management, budgeting, and revenue optimization.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to lead and manage remote teams effectively.
- Strong problem-solving and decision-making capabilities.
- Commitment to excellence in guest service and operational efficiency.
- Proficiency in hospitality management software.
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7
Remote Hospitality Operations Analyst
20300 Mwembe
KES90000 Annually
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Posted 2 days ago
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Job Description
Our client, a progressive player in the hospitality sector, is seeking a highly analytical and motivated Remote Hospitality Operations Analyst. This role is integral to optimizing operational efficiency and enhancing guest experiences across a portfolio of properties. As a fully remote team member, you will leverage data to identify trends, streamline processes, and provide actionable insights to management.
Your responsibilities will include collecting, analyzing, and interpreting operational data from various sources, such as property management systems, guest feedback platforms, and financial reports. You will develop dashboards and reports to track key performance indicators (KPIs) related to revenue, guest satisfaction, operational costs, and staff productivity. Identifying areas for improvement and recommending data-driven solutions to enhance service delivery and profitability will be a core function. You will collaborate closely with property managers and department heads through virtual channels to understand their challenges and present findings and recommendations.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, Data Analytics, or a related field. A minimum of 4 years of experience in hospitality operations, business analysis, or a similar role is required. Strong analytical and problem-solving skills, with a proven ability to work with large datasets and sophisticated analytical tools, are essential. Proficiency in data visualization software (e.g., Tableau, Power BI) and advanced Excel skills are expected. Excellent communication and presentation skills are necessary to convey complex findings clearly and concisely to diverse audiences via virtual meetings. Experience in remote work environments, demonstrating strong self-discipline and effective time management, is a significant asset. This is a fantastic opportunity to contribute to the strategic direction of a growing hospitality group from a remote setting, driving efficiency and guest satisfaction through insightful analysis. We are looking for a detail-oriented and proactive professional who can translate data into impactful operational improvements.
Your responsibilities will include collecting, analyzing, and interpreting operational data from various sources, such as property management systems, guest feedback platforms, and financial reports. You will develop dashboards and reports to track key performance indicators (KPIs) related to revenue, guest satisfaction, operational costs, and staff productivity. Identifying areas for improvement and recommending data-driven solutions to enhance service delivery and profitability will be a core function. You will collaborate closely with property managers and department heads through virtual channels to understand their challenges and present findings and recommendations.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, Data Analytics, or a related field. A minimum of 4 years of experience in hospitality operations, business analysis, or a similar role is required. Strong analytical and problem-solving skills, with a proven ability to work with large datasets and sophisticated analytical tools, are essential. Proficiency in data visualization software (e.g., Tableau, Power BI) and advanced Excel skills are expected. Excellent communication and presentation skills are necessary to convey complex findings clearly and concisely to diverse audiences via virtual meetings. Experience in remote work environments, demonstrating strong self-discipline and effective time management, is a significant asset. This is a fantastic opportunity to contribute to the strategic direction of a growing hospitality group from a remote setting, driving efficiency and guest satisfaction through insightful analysis. We are looking for a detail-oriented and proactive professional who can translate data into impactful operational improvements.
This advertiser has chosen not to accept applicants from your region.
8
Senior Operations Manager - Hospitality
20117 Mwembe
KES105000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading hospitality group, is seeking an experienced Senior Operations Manager to oversee and optimize daily operations across multiple venues. This dynamic role requires a strategic leader with a deep understanding of the hospitality industry, exceptional people management skills, and a proven ability to drive efficiency and guest satisfaction. You will be instrumental in ensuring the seamless delivery of services, managing budgets, and upholding the highest standards of quality and service excellence. The ideal candidate possesses strong leadership capabilities and a passion for creating memorable guest experiences. This hybrid role requires presence in the office/venues for key meetings and oversight, with flexibility for remote work on other days.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of various hospitality outlets, including restaurants, bars, and event spaces.
- Develop and implement operational strategies to enhance service quality, guest satisfaction, and profitability.
- Manage and mentor a team of department managers and staff, fostering a culture of excellence and teamwork.
- Ensure compliance with all health, safety, and sanitation regulations.
- Control operational costs and manage budgets effectively, identifying opportunities for cost savings without compromising quality.
- Develop and maintain strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of goods and services.
- Implement and monitor performance metrics, analyzing data to identify trends and drive operational improvements.
- Handle guest feedback and resolve escalated issues promptly and professionally.
- Collaborate with marketing and sales teams to develop and execute promotions and events.
- Conduct regular staff training to ensure high levels of service and product knowledge.
- Contribute to strategic planning and business development initiatives for the group.
- Maintain inventory levels and oversee procurement processes.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7-10 years of progressive experience in hospitality operations management, with a strong track record of success.
- Demonstrated experience in managing diverse teams and leading operational improvements.
- In-depth knowledge of F&B operations, front office management, and event planning.
- Strong financial acumen, including budgeting, P&L management, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using hospitality management software and MS Office Suite.
- Ability to work effectively in a fast-paced, dynamic environment.
- A passion for delivering exceptional guest experiences.
- Flexibility to work various shifts, including evenings and weekends, as required.
- Experience with hybrid work models and managing teams across different locations is a plus.
This advertiser has chosen not to accept applicants from your region.
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