7 Hospitality jobs in Nakuru
Remote Hospitality Experience Manager
20117 Mwembe
KES85000 Annually
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Job Description
Our client is seeking a passionate and customer-focused Remote Hospitality Experience Manager to enhance guest satisfaction and operational excellence. This is a fully remote position, enabling you to shape exceptional guest experiences from anywhere in Kenya. You will be responsible for developing and implementing strategies to elevate the overall guest journey, from booking to post-stay engagement. This role requires a deep understanding of the hospitality industry, strong interpersonal skills, and the ability to analyze guest feedback to drive continuous improvement. You will collaborate with various departments, including front desk, food and beverage, and marketing, to ensure a cohesive and memorable experience for every guest. Your proactive approach and dedication to service quality will be key to success.
Key Responsibilities:
Key Responsibilities:
- Develop and implement guest experience strategies to enhance satisfaction and loyalty.
- Analyze guest feedback from surveys, reviews, and direct interactions to identify areas for improvement.
- Create and oversee training programs for front-line staff to ensure consistent service delivery.
- Monitor and manage online reputation and respond to reviews on various platforms.
- Develop and implement initiatives to personalize the guest experience.
- Collaborate with marketing to create engaging guest communications and promotions.
- Ensure adherence to brand standards and service quality benchmarks.
- Manage relationships with key partners and suppliers related to guest amenities and services.
- Conduct regular service quality audits and provide feedback to departmental managers.
- Handle escalated guest complaints and ensure timely and effective resolutions.
- Stay updated on industry trends and best practices in hospitality and customer experience management.
- Contribute to the development of new service offerings and operational improvements.
- Prepare reports on guest satisfaction metrics and operational performance.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in a hospitality management role, with a focus on guest experience or operations.
- Proven track record of enhancing customer satisfaction and implementing successful service initiatives.
- Excellent understanding of hotel/resort operations and service standards.
- Strong analytical and problem-solving skills, with the ability to interpret guest feedback.
- Exceptional communication, interpersonal, and presentation skills.
- Proficiency in hospitality management software and customer feedback platforms.
- Ability to work independently, prioritize tasks, and manage multiple projects remotely.
- Creative thinking and a passion for delivering outstanding guest experiences.
- Knowledge of digital marketing and social media management within the hospitality context is a plus.
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0
Remote Hospitality Operations Analyst
20100 Mwembe
KES150000 Annually
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Our client is seeking a highly analytical and motivated Remote Hospitality Operations Analyst to support the strategic growth and efficiency of our hospitality services. This role will involve collecting, analyzing, and interpreting operational data from various hospitality outlets to identify trends, assess performance, and recommend improvements. You will be responsible for developing comprehensive reports, creating dashboards, and providing insights into key performance indicators (KPIs) such as customer satisfaction, revenue generation, and operational costs. This is a fully remote position, demanding strong data analysis skills, proficiency in business intelligence tools, and excellent communication abilities to convey findings to stakeholders. The ideal candidate will have a deep understanding of the hospitality industry and a passion for leveraging data to drive business decisions. You will work closely with management teams to implement data-driven strategies that enhance guest experiences and optimize operational workflows. Your ability to translate complex data into actionable insights will be crucial. This role offers the opportunity to make a significant impact on our client's business by identifying opportunities for cost savings, revenue enhancement, and service improvement across their diverse portfolio. We are looking for an individual who is proactive, detail-oriented, and possesses a keen understanding of market dynamics within the hospitality sector. The ability to work independently and manage multiple analytical projects concurrently in a virtual environment is essential. You will be expected to maintain high standards of data accuracy and provide timely, insightful reports to support strategic planning and operational adjustments.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Collect and analyze operational data from hospitality venues.
- Develop performance metrics and Key Performance Indicators (KPIs).
- Create and maintain detailed operational reports and dashboards.
- Identify trends and provide insights to improve service quality and efficiency.
- Recommend strategies for revenue enhancement and cost reduction.
- Conduct market research and competitive analysis.
- Collaborate with operations teams to implement recommendations.
- Present findings and insights to management and stakeholders.
- Ensure data accuracy and integrity across all analyses.
- Stay updated on hospitality industry trends and best practices.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Data Analytics, or a related field.
- Minimum of 3 years of experience in data analysis, preferably within the hospitality industry.
- Proficiency in data analysis software (e.g., Excel, SQL, Tableau, Power BI).
- Strong understanding of hospitality operations and performance metrics.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong written and verbal communication skills for remote interaction.
- Ability to work independently and manage time effectively in a remote setting.
- Detail-oriented with a commitment to data accuracy.
- Experience with forecasting and budget analysis is a plus.
- Knowledge of customer relationship management (CRM) systems is beneficial.
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1
Remote Hospitality Sales Executive
20100 Mwembe
KES130000 Annually
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Our client, a leading player in the hospitality and tourism industry, is looking for a driven and persuasive Remote Hospitality Sales Executive to expand their market reach and drive revenue growth. This role is entirely remote, allowing you to connect with clients and prospects from anywhere. You will be responsible for identifying new business opportunities, building and nurturing relationships with potential clients, and closing deals for our client's diverse range of hospitality services and accommodations. Your primary focus will be on B2B sales, targeting corporate clients, event planners, and travel agencies. You will develop tailored sales proposals, conduct virtual presentations, and negotiate contracts to meet sales targets. The ideal candidate possesses a strong understanding of the hospitality market, exceptional sales acumen, and a proven track record of exceeding sales quotas. You should be adept at using CRM software and sales enablement tools to manage your pipeline effectively. This position requires excellent communication, presentation, and interpersonal skills, along with a persuasive and resilient attitude. Being comfortable working independently and managing your time efficiently in a remote setting is crucial. Our client offers a competitive commission structure and the opportunity to be part of a growing and dynamic team. You will play a key role in shaping the sales strategy and contributing to the company's expansion.
Responsibilities:
Responsibilities:
- Identify and pursue new sales leads and opportunities in the hospitality sector.
- Build and maintain strong relationships with corporate clients and travel partners.
- Conduct virtual sales presentations and product demonstrations.
- Develop customized sales proposals and negotiate contract terms.
- Achieve and exceed monthly and quarterly sales targets.
- Collaborate with the marketing team to develop effective sales strategies.
- Manage customer relationships through CRM software.
- Stay updated on industry trends and competitor activities.
- Provide feedback to management on market trends and customer needs.
- Close sales and ensure successful onboarding of new clients.
- Bachelor's degree in Business, Marketing, Hospitality, or a related field.
- Proven experience in sales, particularly within the hospitality or tourism industry.
- Demonstrated success in achieving sales targets and driving revenue growth.
- Excellent communication, negotiation, and presentation skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
- Ability to work independently and manage time effectively in a remote environment.
- Strong understanding of sales processes and techniques.
- Persuasive and resilient with a passion for sales.
This advertiser has chosen not to accept applicants from your region.
2
Senior Hospitality Operations Manager (Remote)
20100 Mwembe
KES190000 month
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Job Description
Our client, a leading name in the hospitality and tourism sector, is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee and optimize their guest services and operational standards. This role is fully remote, allowing you to manage operations across diverse locations without being tied to a single physical office. You will be responsible for developing and implementing best practices, ensuring exceptional guest experiences, and driving operational efficiency across all managed properties. This position requires a high degree of autonomy, strong leadership capabilities, and a keen understanding of the hospitality industry's nuances. Key Responsibilities:
- Develop, implement, and monitor operational policies and procedures to ensure high standards of service delivery.
- Oversee day-to-day operations, focusing on guest satisfaction, quality control, and operational efficiency.
- Manage and mentor remote operational teams, fostering a culture of excellence and continuous improvement.
- Analyze performance data, identify trends, and implement strategies to enhance guest experiences and profitability.
- Collaborate with marketing and sales teams to align operational capabilities with promotional activities and guest expectations.
- Ensure compliance with all relevant health, safety, and regulatory standards across all managed locations.
- Develop and manage departmental budgets, controlling costs while maintaining service quality.
- Identify and implement innovative solutions to improve operational workflows and guest satisfaction.
- Conduct virtual site inspections and performance reviews of remote teams and facilities.
- Respond effectively to guest feedback and operational challenges, implementing timely resolutions.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hospitality management, with a significant focus on operations.
- Demonstrated success in managing multiple locations or large-scale hotel operations.
- Strong leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams.
- Proficiency in hospitality management software and online booking platforms.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- A deep understanding of hospitality trends, customer service excellence, and operational best practices.
- Ability to work independently, manage time effectively, and adapt to the demands of a remote work environment.
- Passion for delivering exceptional guest experiences and driving business success in the tourism sector.
This advertiser has chosen not to accept applicants from your region.
3
Senior Hospitality Digital Marketing Manager
20117 Mwembe
KES720000 Annually
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Job Description
Our client, a prominent player in the hospitality and tourism sector, is seeking a creative and strategic Senior Hospitality Digital Marketing Manager to lead their online presence, operating in a fully remote capacity. This role is critical for enhancing brand visibility, driving customer engagement, and increasing bookings through innovative digital marketing strategies. You will be responsible for developing and executing comprehensive campaigns across various online channels, leveraging data analytics to optimize performance and achieve business objectives. Responsibilities include:
The ideal candidate will possess a Bachelor's degree in Marketing, Communications, Business, or a related field, with a minimum of 5 years of proven experience in digital marketing, preferably within the hospitality or tourism industry. Demonstrable success in managing SEO, SEM, social media marketing, and email campaigns is required. Strong analytical skills, proficiency with digital marketing tools (e.g., Google Analytics, SEMrush, Hootsuite, CRM platforms), and excellent creative and communication skills are essential. Experience with website content management systems (CMS) and a passion for travel and hospitality are highly desirable. This is a remote-first position, offering a unique opportunity to shape the digital future of renowned hospitality brands from the comfort of your home office.
- Developing and implementing integrated digital marketing strategies for hospitality brands, focusing on SEO, SEM, social media, email marketing, and content marketing.
- Managing and optimizing paid advertising campaigns across Google Ads, social media platforms, and other relevant channels.
- Overseeing social media content creation, community management, and engagement initiatives.
- Analyzing website traffic, campaign performance, and customer data to identify trends and opportunities for improvement.
- Developing and managing the digital marketing budget, ensuring maximum ROI.
- Collaborating with internal teams (sales, operations, product) and external agencies in a virtual environment.
- Staying up-to-date with the latest digital marketing trends, tools, and best practices in the hospitality industry.
- Reporting on key performance indicators (KPIs) to senior management.
The ideal candidate will possess a Bachelor's degree in Marketing, Communications, Business, or a related field, with a minimum of 5 years of proven experience in digital marketing, preferably within the hospitality or tourism industry. Demonstrable success in managing SEO, SEM, social media marketing, and email campaigns is required. Strong analytical skills, proficiency with digital marketing tools (e.g., Google Analytics, SEMrush, Hootsuite, CRM platforms), and excellent creative and communication skills are essential. Experience with website content management systems (CMS) and a passion for travel and hospitality are highly desirable. This is a remote-first position, offering a unique opportunity to shape the digital future of renowned hospitality brands from the comfort of your home office.
This advertiser has chosen not to accept applicants from your region.
4
Senior Hospitality Operations Manager - Luxury Resorts
20100 Mwembe
KES7500000 Annually
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Posted today
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Job Description
Our client, a distinguished leader in the luxury hospitality sector, is seeking a highly experienced and dynamic Senior Hospitality Operations Manager. This fully remote position, with operational oversight from Nakuru, Nakuru, KE, will focus on optimizing the operational efficiency and guest experience across our portfolio of high-end resorts. You will be instrumental in setting operational standards, managing budgets, leading remote operational teams, and ensuring the highest levels of service delivery. The ideal candidate will possess extensive experience in luxury hospitality management, a keen understanding of operational excellence, and outstanding leadership capabilities, all within a distributed management framework.
Key Responsibilities:
Key Responsibilities:
- Oversee and guide the day-to-day operations of multiple luxury resort properties from a remote management perspective.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and profitability.
- Manage departmental budgets, including revenue forecasting, cost control, and resource allocation.
- Ensure compliance with all health, safety, and hygiene standards across all properties.
- Lead, motivate, and develop remote operational teams, including department heads and supervisors.
- Establish and maintain high standards for service delivery across all guest touchpoints.
- Collaborate with marketing and sales teams to drive occupancy and revenue growth.
- Monitor operational performance metrics and implement corrective actions as needed.
- Manage relationships with key suppliers and vendors to ensure quality and cost-effectiveness.
- Stay abreast of industry trends and best practices to continuously improve operational standards.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel or resort operations management, with a focus on luxury properties.
- Proven track record of successfully managing operations in a multi-property or remote leadership capacity.
- In-depth knowledge of front office, housekeeping, food and beverage, and other key hotel departments.
- Strong financial acumen, including budgeting, P&L management, and forecasting.
- Excellent leadership, communication, and interpersonal skills, crucial for managing remote teams.
- Proficiency in Property Management Systems (PMS) and other hospitality software.
- Strong problem-solving and decision-making abilities.
- Ability to adapt to changing market conditions and operational challenges.
- Passion for delivering exceptional guest experiences and upholding brand standards.
This advertiser has chosen not to accept applicants from your region.
5
Lead Guest Experience Manager - Remote Hospitality Operations
20101 Mwembe
KES220000 Annually
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Posted today
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Job Description
Our client is searching for an experienced and passionate Lead Guest Experience Manager to oversee and elevate guest satisfaction across their diverse hospitality portfolio. This is a unique opportunity to work remotely, contributing your expertise to shaping exceptional guest journeys. You will be instrumental in developing and implementing strategies that enhance every touchpoint of the guest experience, ensuring consistent delivery of high-quality service. Your role will involve analyzing guest feedback, identifying trends, and driving initiatives to exceed expectations.
Key responsibilities include:
The successful candidate will hold a degree in Hospitality Management, Business Administration, or a related field, coupled with at least 6 years of progressive experience in guest relations, customer service management, or operations within the hospitality industry. Exceptional interpersonal, communication, and leadership skills are paramount. A deep understanding of customer relationship management (CRM) systems and guest feedback platforms is essential. The ability to analyze complex data sets and translate insights into actionable strategies is crucial. Experience in managing remote teams and coordinating with dispersed operational units is highly beneficial. This role requires a strategic thinker with a keen eye for detail and a genuine commitment to creating memorable guest experiences. You will thrive in a dynamic, results-oriented remote work environment.
Key responsibilities include:
- Developing and implementing a comprehensive guest experience strategy aligned with brand standards.
- Monitoring and analyzing guest feedback through surveys, online reviews, and direct communication to identify areas of excellence and opportunities for improvement.
- Creating and delivering engaging training programs for front-line staff to enhance service delivery and problem-solving skills.
- Collaborating with operational teams to ensure seamless guest interactions from booking to departure.
- Designing and implementing loyalty programs and personalized guest recognition initiatives.
- Managing online reputation and responding to guest reviews across various platforms.
- Identifying and implementing innovative service solutions to differentiate the brand.
- Benchmarking against industry best practices to continuously elevate the guest experience.
- Developing key performance indicators (KPIs) to measure guest satisfaction and operational effectiveness.
- Facilitating cross-departmental communication to foster a guest-centric culture.
The successful candidate will hold a degree in Hospitality Management, Business Administration, or a related field, coupled with at least 6 years of progressive experience in guest relations, customer service management, or operations within the hospitality industry. Exceptional interpersonal, communication, and leadership skills are paramount. A deep understanding of customer relationship management (CRM) systems and guest feedback platforms is essential. The ability to analyze complex data sets and translate insights into actionable strategies is crucial. Experience in managing remote teams and coordinating with dispersed operational units is highly beneficial. This role requires a strategic thinker with a keen eye for detail and a genuine commitment to creating memorable guest experiences. You will thrive in a dynamic, results-oriented remote work environment.
This advertiser has chosen not to accept applicants from your region.
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