Kenya's hospitality sector presents diverse job opportunities, ranging from entry-level positions to 134 Hospitality jobs in Kenya
Hospitality Operations Supervisor
60100 Garissa, North Eastern
KES70000 Annually
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Job Description
Our client, a well-regarded hotel nestled in the scenic environs of Embu , is seeking a proactive and detail-oriented Hospitality Operations Supervisor. This role offers a Hybrid work model, blending on-site presence with remote flexibility. You will be instrumental in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving operational efficiency across various departments. Your role will focus on maintaining high standards of service, managing staff, and contributing to the overall success of the establishment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and coordinate the activities of front desk, housekeeping, F&B service, and other operational departments.
- Ensure all guest requests and complaints are handled promptly and professionally.
- Conduct regular inspections of guest rooms and public areas to maintain cleanliness and presentation standards.
- Manage staff scheduling, training, and performance evaluations to ensure optimal team productivity.
- Assist in inventory management, ordering supplies, and controlling operational costs.
- Implement and enforce hotel policies and procedures to ensure guest satisfaction and safety.
- Collaborate with other departments to facilitate smooth guest experiences, such as event coordination.
- Prepare operational reports and analyze key performance indicators (KPIs) to identify areas for improvement.
- Foster a positive and motivating work environment for all staff members.
- Participate in remote meetings and contribute to strategic planning initiatives.
Qualifications:
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 3 years of experience in a supervisory or management role within the hospitality industry.
- Proven ability to manage and motivate a diverse team.
- Excellent understanding of hotel operations, including front office, F&B, and housekeeping.
- Strong customer service and interpersonal skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- Ability to balance on-site operational demands with remote administrative tasks.
- Problem-solving skills and the ability to think quickly under pressure.
- Good communication and organizational abilities.
- A keen eye for detail and a commitment to maintaining high standards.
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Remote Hospitality Consultant
30200 Moiben
KES300000 Annually
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Our client, a premier hospitality management group, is seeking a highly experienced and insightful Remote Hospitality Consultant to provide strategic guidance and operational expertise. This is a fully remote role, offering the flexibility to work from any location and advise clients across various hospitality sectors. You will be instrumental in optimizing client operations, enhancing guest experiences, and driving revenue growth.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct comprehensive assessments of client operations, including service standards, operational efficiency, and financial performance within the hospitality sector.
- Develop customized strategic plans and recommendations to improve guest satisfaction, operational effectiveness, and profitability for hotels, resorts, and restaurants.
- Provide expert advice on menu engineering, pricing strategies, and cost control measures.
- Assist clients in implementing best practices in customer service, staff training, and front-of-house operations.
- Identify opportunities for revenue enhancement through yield management, upselling strategies, and new service offerings.
- Analyze market trends and competitor activities to provide clients with a competitive edge.
- Develop and deliver engaging training materials and workshops for client staff on various hospitality topics.
- Consult on brand positioning, marketing strategies, and online reputation management for hospitality businesses.
- Prepare detailed reports and presentations outlining findings, recommendations, and implementation roadmaps.
- Foster strong client relationships, ensuring their satisfaction and long-term success.
Qualifications:
- Extensive experience (10+ years) in high-level management roles within the hospitality industry (e.g., Hotel General Manager, Food & Beverage Director, Operations Director).
- Proven track record of successfully improving operational efficiency and financial performance in hospitality businesses.
- In-depth knowledge of hotel and restaurant operations, including front desk, F&B, housekeeping, and sales & marketing.
- Strong understanding of hospitality finance, budgeting, and P&L management.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to conduct thorough research and develop actionable insights.
- Experience in developing and delivering training programs is highly desirable.
- Proficiency in using various hospitality management software and tools.
- A passion for delivering outstanding guest experiences and driving business success.
- Must be able to work independently and manage multiple client engagements effectively in a remote capacity.
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Hospitality Operations Director
40300 Garissa, North Eastern
KES300000 Annually
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Our client is seeking a strategic and experienced Hospitality Operations Director to lead and manage all aspects of their hospitality services from a remote setting. This senior leadership role is responsible for ensuring exceptional guest experiences, optimizing operational efficiency, and driving profitability across all hospitality functions. You will oversee departments such as food and beverage, lodging, event management, and customer service. The ideal candidate will possess extensive experience in hospitality management, with a deep understanding of operational best practices, financial management, and team leadership. Key responsibilities include developing and implementing operational strategies, setting service standards, managing budgets, and ensuring compliance with health and safety regulations. You will lead and mentor a diverse team, fostering a culture of excellence and continuous improvement. Proven ability to manage multiple properties or diverse hospitality units is highly desirable. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required; a Master's degree is a significant advantage. Strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities, are essential for success in this remote role. You must be a strategic thinker, adaptable, and capable of making sound decisions under pressure. This is a premier opportunity to shape the future of hospitality operations for our client and elevate their brand reputation from anywhere in the world.
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2
Hospitality Event Coordinator
00204 Mlolongo, Eastern
KES75000 Annually
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Our client in the vibrant hospitality sector is looking for an energetic and organized Event Coordinator to join their team in **Mlolongo, Machakos, KE**. This hybrid role offers a mix of in-office and remote work, providing a balanced approach to event management. You will be responsible for planning, organizing, and executing a variety of events, from corporate functions to private celebrations. This includes managing all aspects of event logistics, such as venue selection, catering arrangements, décor, entertainment, and on-site coordination. Your primary goal will be to ensure seamless and memorable experiences for our guests. You will work closely with clients to understand their vision and preferences, translating their ideas into successful events. This involves detailed event planning, budget management, and vendor liaison to secure the best services and pricing. The role requires excellent communication and interpersonal skills to effectively liaise with clients, suppliers, and internal teams. You will also be involved in marketing and promoting events, as well as managing event-related documentation and follow-ups. A keen eye for detail and a passion for creating unique experiences are essential. You will be expected to troubleshoot any issues that arise during events, ensuring they are resolved efficiently and discreetly. This position offers a fantastic opportunity to grow within the hospitality industry, gaining hands-on experience in all facets of event management. Your creativity, problem-solving abilities, and commitment to delivering high-quality service will be key to your success in this dynamic role. You will contribute to enhancing the reputation of our venue as a premier destination for exceptional events. The successful candidate will possess strong organizational skills, the ability to multitask, and a proven track record in event coordination. You should be comfortable working in a fast-paced environment and possess a positive, can-do attitude. Join us to bring unforgettable moments to life for our esteemed clientele and contribute to the thriving events landscape.
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3
Remote Hospitality Experience Manager
20117 Mwembe
KES85000 Annually
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Our client is seeking a passionate and customer-focused Remote Hospitality Experience Manager to enhance guest satisfaction and operational excellence. This is a fully remote position, enabling you to shape exceptional guest experiences from anywhere in Kenya. You will be responsible for developing and implementing strategies to elevate the overall guest journey, from booking to post-stay engagement. This role requires a deep understanding of the hospitality industry, strong interpersonal skills, and the ability to analyze guest feedback to drive continuous improvement. You will collaborate with various departments, including front desk, food and beverage, and marketing, to ensure a cohesive and memorable experience for every guest. Your proactive approach and dedication to service quality will be key to success.
Key Responsibilities:
Key Responsibilities:
- Develop and implement guest experience strategies to enhance satisfaction and loyalty.
- Analyze guest feedback from surveys, reviews, and direct interactions to identify areas for improvement.
- Create and oversee training programs for front-line staff to ensure consistent service delivery.
- Monitor and manage online reputation and respond to reviews on various platforms.
- Develop and implement initiatives to personalize the guest experience.
- Collaborate with marketing to create engaging guest communications and promotions.
- Ensure adherence to brand standards and service quality benchmarks.
- Manage relationships with key partners and suppliers related to guest amenities and services.
- Conduct regular service quality audits and provide feedback to departmental managers.
- Handle escalated guest complaints and ensure timely and effective resolutions.
- Stay updated on industry trends and best practices in hospitality and customer experience management.
- Contribute to the development of new service offerings and operational improvements.
- Prepare reports on guest satisfaction metrics and operational performance.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in a hospitality management role, with a focus on guest experience or operations.
- Proven track record of enhancing customer satisfaction and implementing successful service initiatives.
- Excellent understanding of hotel/resort operations and service standards.
- Strong analytical and problem-solving skills, with the ability to interpret guest feedback.
- Exceptional communication, interpersonal, and presentation skills.
- Proficiency in hospitality management software and customer feedback platforms.
- Ability to work independently, prioritize tasks, and manage multiple projects remotely.
- Creative thinking and a passion for delivering outstanding guest experiences.
- Knowledge of digital marketing and social media management within the hospitality context is a plus.
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4
Senior Hospitality Operations Manager
20400 Kipreres
KES2200000 Annually
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Job Description
Our client is seeking an experienced Senior Hospitality Operations Manager to lead and optimize operations within a fully remote management structure. This role requires a strategic thinker with a proven track record in overseeing hospitality services, ensuring exceptional guest experiences, and driving operational efficiency. The ideal candidate will possess strong leadership skills, comprehensive knowledge of hotel or resort management, and the ability to manage teams and processes remotely. You will be responsible for setting operational standards, managing budgets, and fostering a culture of excellence.
Key Responsibilities:
Qualifications:
This is a fully remote position, offering unparalleled flexibility. While the role is remote, strategic oversight and coordination will be focused on hospitality operations relevant to the Kitale, Trans-Nzoia, KE area, requiring engagement with remote teams and stakeholders.
Key Responsibilities:
- Oversee the day-to-day operations of various hospitality outlets and services, ensuring seamless delivery and high standards.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Lead, train, and motivate a diverse team of hospitality professionals in a remote setting.
- Develop and maintain operational policies and procedures to ensure efficiency and compliance.
- Monitor industry trends and best practices to identify opportunities for service improvement and innovation.
- Manage vendor relationships and procurement of supplies and services.
- Ensure adherence to health, safety, and sanitation regulations.
- Conduct performance reviews and provide regular feedback to team members.
- Collaborate with marketing and sales teams to develop promotional strategies.
- Handle guest feedback and resolve complaints promptly and effectively.
- Report on operational performance metrics to senior management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in hospitality management, with a significant portion in operations.
- Proven experience in managing multiple hospitality departments (e.g., front office, food and beverage, housekeeping).
- Strong understanding of financial management, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage teams remotely and foster a positive working culture.
- Proficiency in hospitality management software and general business applications.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and adapt to changing operational demands.
- Demonstrated commitment to guest service excellence.
- Experience in event management is advantageous.
This is a fully remote position, offering unparalleled flexibility. While the role is remote, strategic oversight and coordination will be focused on hospitality operations relevant to the Kitale, Trans-Nzoia, KE area, requiring engagement with remote teams and stakeholders.
This advertiser has chosen not to accept applicants from your region.
5
Remote Hospitality Operations Manager
01004 Ruiru, Central
KES90000 Annually
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Job Description
Our client is seeking an experienced and dynamic Remote Hospitality Operations Manager to oversee the operational efficiency of their hospitality and tourism ventures. This fully remote role involves managing day-to-day operations, ensuring exceptional guest experiences, and optimizing resource utilization across various properties. You will be responsible for developing and implementing operational standards, managing staff remotely, overseeing inventory and supply chain, and ensuring compliance with industry regulations. Your expertise in hospitality management, coupled with strong leadership and problem-solving skills, will be vital in maintaining high service quality and profitability. This position offers the flexibility to work from anywhere, coordinating with on-site teams to deliver outstanding hospitality services.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of experience in hotel or restaurant operations management. Prior experience in a remote or distributed team environment is highly advantageous. Strong leadership, organizational, and problem-solving skills are essential. Excellent communication and interpersonal skills are required to effectively manage staff and client relationships remotely. Proficiency in hotel management software and standard office productivity tools is necessary. Candidates must be self-disciplined, proactive, and capable of making sound decisions to ensure the smooth running of operations from a distance. A passion for delivering exceptional guest experiences is a must.
Key Responsibilities:
- Developing and implementing efficient operational procedures and standards.
- Managing and motivating remote teams to ensure high performance and service quality.
- Overseeing guest services, ensuring a consistently positive customer experience.
- Managing inventory, procurement, and supply chain logistics.
- Ensuring compliance with health, safety, and hygiene regulations in all operations.
- Monitoring operational budgets and implementing cost-control measures.
- Analyzing operational data to identify areas for improvement and implement solutions.
- Coordinating with marketing and sales teams to drive business growth.
- Handling guest feedback and resolving operational issues promptly.
- Staying updated on industry trends and implementing best practices in hospitality management.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of experience in hotel or restaurant operations management. Prior experience in a remote or distributed team environment is highly advantageous. Strong leadership, organizational, and problem-solving skills are essential. Excellent communication and interpersonal skills are required to effectively manage staff and client relationships remotely. Proficiency in hotel management software and standard office productivity tools is necessary. Candidates must be self-disciplined, proactive, and capable of making sound decisions to ensure the smooth running of operations from a distance. A passion for delivering exceptional guest experiences is a must.
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6
Remote Hospitality Operations Analyst
20100 Mwembe
KES150000 Annually
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Job Description
Our client is seeking a highly analytical and motivated Remote Hospitality Operations Analyst to support the strategic growth and efficiency of our hospitality services. This role will involve collecting, analyzing, and interpreting operational data from various hospitality outlets to identify trends, assess performance, and recommend improvements. You will be responsible for developing comprehensive reports, creating dashboards, and providing insights into key performance indicators (KPIs) such as customer satisfaction, revenue generation, and operational costs. This is a fully remote position, demanding strong data analysis skills, proficiency in business intelligence tools, and excellent communication abilities to convey findings to stakeholders. The ideal candidate will have a deep understanding of the hospitality industry and a passion for leveraging data to drive business decisions. You will work closely with management teams to implement data-driven strategies that enhance guest experiences and optimize operational workflows. Your ability to translate complex data into actionable insights will be crucial. This role offers the opportunity to make a significant impact on our client's business by identifying opportunities for cost savings, revenue enhancement, and service improvement across their diverse portfolio. We are looking for an individual who is proactive, detail-oriented, and possesses a keen understanding of market dynamics within the hospitality sector. The ability to work independently and manage multiple analytical projects concurrently in a virtual environment is essential. You will be expected to maintain high standards of data accuracy and provide timely, insightful reports to support strategic planning and operational adjustments.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Collect and analyze operational data from hospitality venues.
- Develop performance metrics and Key Performance Indicators (KPIs).
- Create and maintain detailed operational reports and dashboards.
- Identify trends and provide insights to improve service quality and efficiency.
- Recommend strategies for revenue enhancement and cost reduction.
- Conduct market research and competitive analysis.
- Collaborate with operations teams to implement recommendations.
- Present findings and insights to management and stakeholders.
- Ensure data accuracy and integrity across all analyses.
- Stay updated on hospitality industry trends and best practices.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Data Analytics, or a related field.
- Minimum of 3 years of experience in data analysis, preferably within the hospitality industry.
- Proficiency in data analysis software (e.g., Excel, SQL, Tableau, Power BI).
- Strong understanding of hospitality operations and performance metrics.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong written and verbal communication skills for remote interaction.
- Ability to work independently and manage time effectively in a remote setting.
- Detail-oriented with a commitment to data accuracy.
- Experience with forecasting and budget analysis is a plus.
- Knowledge of customer relationship management (CRM) systems is beneficial.
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7
Remote Hospitality Operations Strategist
60101 Garissa, North Eastern
KES6500000 Annually
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Job Description
Our client, a forward-thinking hospitality group, is seeking a talented and experienced Hospitality Operations Strategist to work remotely. This position is ideal for a seasoned professional who can analyze market trends, optimize service delivery, and enhance guest experiences from afar. You will be responsible for developing and implementing innovative operational strategies for our diverse portfolio of properties, focusing on efficiency, profitability, and customer satisfaction. Your insights will guide property management teams in adopting best practices across all departments, including front desk, housekeeping, food and beverage, and event management. This role requires a deep understanding of the hospitality industry's intricacies and a proven ability to drive operational excellence through data-driven decision-making. You will conduct comprehensive performance reviews of existing operations, identify areas for improvement, and propose actionable solutions. This includes evaluating new technologies, developing service standards, and creating training programs for staff development. Collaboration with various teams, including marketing, finance, and human resources, will be essential to ensure cohesive strategy execution. The ability to build strong relationships with remote property managers and support them in achieving operational goals is paramount. You will also be tasked with monitoring competitor activities and industry best practices to ensure our client remains competitive. This is a fully remote role, demanding strong self-discipline, excellent time management, and superb virtual communication skills. We are looking for a strategic thinker with a passion for hospitality and a commitment to delivering exceptional guest service through optimized operations.
Key Responsibilities:
Key Responsibilities:
- Develop and implement innovative operational strategies to enhance guest experiences and profitability.
- Analyze operational performance data and identify opportunities for improvement.
- Create and update service standards, protocols, and best practices for all hotel departments.
- Conduct virtual operational audits and provide actionable recommendations.
- Collaborate with property management teams to drive implementation of strategic initiatives.
- Research industry trends and competitor activities to maintain a competitive edge.
- Develop and deliver training materials for operational staff on new procedures and service standards.
- Manage projects related to operational efficiency and service enhancement.
- Provide expert advice on technology adoption for improved guest services and operational management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of experience in hospitality operations management or consulting.
- Demonstrated expertise in hotel operations, service quality, and performance management.
- Strong analytical and problem-solving skills.
- Excellent understanding of hospitality industry software and technologies.
- Exceptional communication, presentation, and interpersonal skills.
- Proven ability to work effectively in a remote, independent environment.
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Remote Hospitality Operations Consultant
90105 Mumbuni
KES600 Hourly
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Job Description
We are seeking a seasoned and adaptable Remote Hospitality Operations Consultant to advise businesses in the hospitality and tourism sector. This fully remote role offers the flexibility to engage with a diverse range of clients and contribute to their operational success from anywhere. You will be responsible for assessing current business operations, identifying areas for improvement, and developing strategic recommendations to enhance efficiency, guest satisfaction, and profitability. The ideal candidate will have a strong background in hospitality management, with at least 8 years of experience in hotel operations, food and beverage management, or related tourism services. A proven track record of successfully implementing operational changes and achieving measurable results is essential. Your expertise should span across areas such as service quality, cost control, staff training, marketing strategies, and customer relationship management. You will conduct detailed operational audits, analyze financial performance data, and provide expert advice on best practices within the industry. Responsibilities include developing customized operational plans, creating training modules for staff, and assisting with the implementation of new technologies and service standards. Excellent analytical, problem-solving, and project management skills are required to effectively guide clients through operational transformations. Strong communication and presentation skills are crucial for delivering insights and recommendations clearly and persuasively to client stakeholders. You will also be expected to stay informed about industry trends and emerging technologies impacting the hospitality sector. This is an exciting opportunity to leverage your extensive experience to help businesses thrive, offering expert guidance in a flexible, remote capacity. Your strategic input will be vital in shaping the future success and guest experiences of a variety of hospitality establishments.
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