53 Hotel Chains jobs in Kenya
Hotel Guest Services Manager (Hybrid)
30200 Moiben
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an organized and customer-focused Hotel Guest Services Manager to oversee guest relations and front-of-house operations for their establishment in Eldoret. This role involves a hybrid work model, requiring a balance of on-site presence and remote administrative tasks. You will be responsible for ensuring a seamless and exceptional guest experience from arrival to departure. Key duties include managing the front desk team, overseeing check-in/check-out processes, handling guest inquiries and complaints, and coordinating with other departments to meet guest needs. You will also be involved in developing and implementing strategies to enhance guest satisfaction, loyalty, and online reputation. This position requires strong leadership skills, excellent communication abilities, and a thorough understanding of hotel operations and customer service standards. The ideal candidate will possess exceptional problem-solving skills and the ability to remain calm and professional under pressure. You should be adept at motivating and training staff to deliver outstanding service. Remote responsibilities may include administrative tasks, scheduling, reporting, and implementing digital guest service initiatives. This is an excellent opportunity for an individual passionate about hospitality and eager to contribute to a positive guest environment through a flexible work arrangement. We are looking for a proactive individual committed to maintaining high service standards and driving guest engagement.
Responsibilities:
Responsibilities:
- Manage and train front desk and concierge staff.
- Oversee guest check-in, check-out, and room assignments.
- Handle guest inquiries, requests, and complaints efficiently.
- Ensure all guest services meet high-quality standards.
- Develop and implement strategies to improve guest satisfaction.
- Collaborate with other departments (housekeeping, F&B) to ensure seamless service.
- Manage online reviews and guest feedback.
- Perform administrative duties remotely, including scheduling and reporting.
- Identify and resolve operational issues to enhance guest experience.
- Maintain a professional and welcoming atmosphere.
- Degree in Hospitality Management or a related field.
- Proven experience in front office or guest services management in the hotel industry.
- Strong understanding of hotel operations and customer service principles.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in hotel management software (PMS).
- Ability to balance on-site and remote work responsibilities effectively.
- Problem-solving and decision-making capabilities.
- Customer-centric approach and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
0
Hotel Operations Manager
20200 Kapsuser
KES190000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is searching for a seasoned Hotel Operations Manager to oversee all aspects of hotel operations, ensuring exceptional guest experiences and efficient business management. This role is uniquely positioned as fully remote, allowing you to lead and coordinate from any location. You will be responsible for managing daily operations across various departments including front desk, housekeeping, food and beverage, and maintenance. Key duties include developing and implementing operational strategies to maximize revenue and guest satisfaction, creating and managing departmental budgets, and ensuring compliance with all health, safety, and sanitation standards. You will also focus on staff recruitment, training, and performance management, fostering a positive and productive work environment. This role requires a strong understanding of the hospitality industry, including market trends, competitor analysis, and revenue management techniques. You will utilize digital platforms and communication tools to effectively manage your teams, monitor performance, and interact with stakeholders. The ideal candidate will possess outstanding leadership, problem-solving, and decision-making skills, coupled with a passion for delivering superior customer service. Excellent communication and interpersonal abilities are essential for building strong relationships with staff and guests alike. This is a fantastic opportunity to leverage your expertise in hospitality management within a flexible, remote work structure.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
20500 Kapsuser
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is recruiting a seasoned Hotel Operations Manager to lead our hospitality services in a fully remote capacity. This role, while linked to our **Kericho, Kericho, KE** operations, allows for complete remote work. As a Hotel Operations Manager, you will be responsible for overseeing all aspects of hotel operations to ensure guest satisfaction and operational efficiency. Your duties will include managing front desk, housekeeping, food and beverage, and maintenance departments. You will also be involved in budget management, staff training and development, implementing service standards, and resolving guest complaints. We are seeking a highly motivated and experienced hospitality professional with a strong understanding of hotel management principles. Excellent leadership, communication, and customer service skills are paramount. The ideal candidate will have a proven track record of success in managing hotel operations, optimizing performance, and enhancing guest experiences. A degree in Hospitality Management, Business Administration, or a related field is preferred, along with at least 5 years of progressive experience in hotel management. Knowledge of hotel management software and systems is beneficial. This is an exceptional opportunity to drive excellence in hospitality from the convenience of your home office.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
00200 Ruiru, Central
KES2500000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a highly motivated and experienced Hotel Operations Manager to oversee the remote operational strategy and performance of their properties. This is a fully remote position that requires a proactive leader with a comprehensive understanding of hotel management principles, guest services, and staff supervision. You will be responsible for developing and implementing operational policies and procedures, managing budgets, optimizing staffing levels, and ensuring the highest standards of guest satisfaction and service delivery across all departments. Key responsibilities include performance analysis, staff training and development, vendor management, and implementing strategies to enhance revenue and control costs. The ideal candidate will have a proven track record in hotel management, with exceptional leadership, communication, and problem-solving skills. Experience with Property Management Systems (PMS) and other hospitality software is essential. You will collaborate with on-site management teams to ensure seamless operations and uphold the brand's reputation. This role offers the unique flexibility of managing operations remotely, requiring strong organizational skills and the ability to motivate and guide teams virtually. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 8 years of progressive experience in hotel operations, including at least 3 years in a management capacity, is required. Experience in luxury or boutique hotels is a plus. Join our client's esteemed organization and contribute to delivering exceptional guest experiences and operational excellence from your remote workspace.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
10100 Nyeri Town
KES160000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a renowned luxury hotel chain, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of one of their premier establishments. This hybrid role requires a strategic leader who can balance on-site presence with remote management capabilities to ensure seamless guest experiences and efficient business operations. As the Hotel Operations Manager, you will be responsible for managing and coordinating all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure the highest standards of service and guest satisfaction. Your duties will encompass staff training and development, budget management, inventory control, and the implementation of operational policies and procedures. You will also play a key role in driving revenue, controlling costs, and maintaining the hotel's reputation for excellence. We are looking for a highly motivated individual with a proven track record in hotel management, exceptional leadership skills, and a passion for hospitality. Strong business acumen, problem-solving abilities, and excellent communication skills are essential for success in this role.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and manage all hotel operational departments, ensuring consistent service delivery and guest satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Manage departmental budgets, forecasts, and cost controls to achieve financial goals.
- Lead, motivate, and train hotel staff to ensure high performance and professional development.
- Monitor and manage inventory levels for all operational supplies.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Develop and execute strategies to maximize revenue and profitability.
- Conduct regular inspections of hotel facilities to ensure cleanliness and maintenance standards are met.
- Collaborate with marketing and sales teams to promote hotel services and events.
- Analyze operational data and generate reports to identify areas for improvement.
- Maintain strong relationships with vendors and suppliers.
- Ensure smooth operation of all hotel services, including food and beverage, housekeeping, and front office.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hotel operations, with at least 3 years in a management role.
- Proven experience in managing multiple hotel departments.
- Strong understanding of hotel operations, including front desk, F&B, housekeeping, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and POS systems.
- Strong financial acumen and experience with budgeting and cost control.
- Ability to problem-solve effectively and make sound decisions under pressure.
- Commitment to delivering exceptional guest service.
- Flexibility to work a hybrid schedule, including some on-site presence and remote oversight.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
00100 Mumbuni
KES95000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee and optimize the daily operations of their hospitality establishments. This role is fully remote, allowing you to manage and strategize for properties in the Machakos, Machakos, KE region and beyond from your preferred location. The Operations Manager will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability. Key duties include managing front office, housekeeping, food and beverage, and other operational departments; developing and implementing operational policies and procedures; managing staff performance and training; controlling budgets and inventory; and ensuring compliance with health and safety regulations. We are looking for a candidate with extensive experience in hotel management, strong leadership and decision-making skills, and a deep understanding of the hospitality industry. Proficiency in hotel management software and excellent customer service skills are essential. This remote position requires exceptional communication and interpersonal skills, the ability to motivate and lead a dispersed team, and strong problem-solving capabilities. Our client is dedicated to providing exceptional guest experiences and fostering a positive work environment. This is a fantastic opportunity to leverage your management expertise in the hospitality sector, drive operational excellence, and contribute to the success of our client's properties in a flexible, remote capacity. If you are a results-oriented leader with a passion for hospitality, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
40400 Homa Bay
KES190000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious entity in the hospitality and tourism sector, is seeking a highly experienced and dedicated Hotel Operations Manager to oversee operations in a fully remote capacity. This critical role involves managing and optimizing all aspects of hotel operations to ensure exceptional guest experiences, efficient service delivery, and profitability. You will be responsible for leading various departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and adherence to high standards. Key responsibilities include developing and implementing operational policies and procedures, managing budgets, controlling costs, and maintaining quality control across all guest touchpoints. You will also be involved in staff training and development, performance management, and ensuring compliance with health, safety, and regulatory standards. The ideal candidate will possess extensive experience in hotel management, a deep understanding of the hospitality industry, and strong leadership and problem-solving skills. Exceptional customer service orientation and the ability to motivate and manage a diverse team remotely are paramount. You should be adept at utilizing hotel management software and other operational tools. While the focus is on properties within **Bungoma, Bungoma, KE**, this role operates entirely remotely, allowing for strategic oversight and management from any location. We are looking for a proactive and results-driven professional who is passionate about hospitality and committed to driving operational excellence. Your strategic vision and operational expertise will be vital in enhancing guest satisfaction and contributing to the success of our client's establishments. Join a renowned organization that values excellence and provides opportunities for significant career advancement in the dynamic world of hospitality. We are committed to maintaining the highest standards of service and operational efficiency.
Responsibilities:
Responsibilities:
- Oversee and manage all daily hotel operations, ensuring smooth and efficient service delivery.
- Lead and motivate departmental teams, including front desk, housekeeping, F&B, and maintenance.
- Develop and implement operational policies, procedures, and service standards.
- Manage departmental budgets, control costs, and ensure profitability targets are met.
- Ensure compliance with all health, safety, sanitation, and licensing regulations.
- Monitor guest satisfaction and address any issues or complaints promptly and professionally.
- Implement strategies to enhance guest experience and build customer loyalty.
- Oversee inventory management and procurement for operational supplies.
- Manage staffing, including recruitment, training, scheduling, and performance evaluation.
- Drive operational improvements and efficiencies through continuous analysis and innovation.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hotel operations management.
- Proven track record of successfully managing hotel operations and driving profitability.
- In-depth knowledge of hospitality industry standards, best practices, and operational systems.
- Strong leadership, communication, problem-solving, and decision-making skills.
- Experience in managing remote teams and coordinating operations from a distance.
- Proficiency in hotel management software and POS systems.
- Excellent customer service orientation and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Commitment to maintaining high standards of quality and service.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Operations Manager
30200 Kipreres
KES500000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a growing hospitality group, is seeking an experienced and enthusiastic Hotel Operations Manager to oversee the day-to-day operations of their establishments. This fully remote position offers the chance to manage and improve operational efficiency, guest satisfaction, and profitability across multiple locations. You will be responsible for supervising all departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and adherence to high standards. Key duties include developing and implementing operational policies and procedures, managing staff performance, creating and maintaining departmental budgets, and sourcing and managing vendors. The ideal candidate will have a strong understanding of hotel management principles and a proven ability to lead and motivate teams. Experience in guest relations, revenue management, and cost control is essential. You will also be involved in ensuring compliance with health, safety, and licensing regulations. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with at least 6 years of progressive experience in hotel operations, with at least 2 years in a management role. Exceptional problem-solving, organizational, and communication skills are required to effectively manage operations from a remote capacity. Your dedication to exceptional guest experiences will be key to this role's success.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager
01000 Witeithie
KES95000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their esteemed establishment in **Thika, Kiambu, KE**. This hybrid role requires a strategic leader capable of driving excellence in guest services, staff management, and operational efficiency. You will be instrumental in ensuring a seamless and memorable experience for all guests while optimizing revenue and controlling costs.
Responsibilities:
Qualifications:
This is an exciting opportunity to shape the guest experience and drive operational success in a vibrant hospitality setting.
Responsibilities:
- Oversee all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure high standards of service.
- Manage and develop staff, including recruitment, training, scheduling, and performance evaluation.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Monitor budgets, control expenses, and implement strategies to maximize profitability.
- Ensure compliance with health, safety, and sanitation regulations.
- Handle guest complaints and resolve issues promptly and professionally.
- Build and maintain strong relationships with guests, suppliers, and local community stakeholders.
- Plan and execute special events and promotions.
- Regularly inspect hotel facilities to ensure they are well-maintained and aesthetically pleasing.
- Analyze operational performance data and implement improvements.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role.
- Proven track record of successful operations management and staff leadership.
- Strong understanding of the hospitality industry and customer service principles.
- Excellent financial acumen and experience with budgeting and P&L management.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (PMS).
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Flexibility to work varied shifts, including weekends and holidays, and a willingness to be on-site for key operations.
- Demonstrated ability to lead and motivate a diverse team.
This is an exciting opportunity to shape the guest experience and drive operational success in a vibrant hospitality setting.
This advertiser has chosen not to accept applicants from your region.
8
Senior Hotel Operations Manager
00201 Mlolongo, Eastern
KES180000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee their operations in **Mlolongo, Machakos**. This role involves a hybrid work arrangement, blending on-site leadership with remote strategic planning. The ideal candidate will be responsible for ensuring the highest standards of service delivery across all hotel departments, including front office, housekeeping, food and beverage, and maintenance. You will manage budgets, control costs, and optimize operational efficiency to maximize profitability. Key responsibilities include staff recruitment, training, and performance management, ensuring a motivated and skilled team. You will also be involved in guest relations, resolving complaints, and enhancing the overall guest experience. Strategic planning for service improvements, new initiatives, and operational adjustments will be a core part of your role. The successful applicant will possess a strong understanding of hotel management principles, excellent leadership abilities, and a proven track record in operational excellence. Familiarity with hotel management software and systems is essential. Your ability to foster a positive work environment and drive customer satisfaction will be paramount.
Responsibilities:
Responsibilities:
- Oversee all daily hotel operations to ensure smooth and efficient service delivery.
- Manage departmental budgets, controlling expenses and maximizing revenue.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Lead, train, and motivate a diverse team of hotel staff.
- Ensure compliance with all health, safety, and hygiene standards.
- Manage inventory and procurement of supplies and amenities.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Collaborate with the sales and marketing teams to drive occupancy and revenue.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Maintain and improve the overall appearance and condition of the hotel premises.
- Implement new operational procedures and technologies as needed.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with at least 2 years in a senior supervisory role.
- Proven track record of successfully managing hotel operations and achieving financial targets.
- Strong knowledge of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management software (e.g., PMS, POS).
- Ability to work effectively in a hybrid environment, balancing on-site presence with remote strategic work.
- Customer-centric approach with a passion for service excellence.
- Experience in cost control and budget management.
This advertiser has chosen not to accept applicants from your region.
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