654 Front Desk Staff jobs in Kenya

• Supervise and train front desk staff, ensuring high standards of service.
• Manage daily front desk operations, including check-ins, check-outs, and guest services.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Maintain accurate guest records and billing information.
• Process payments and manage cash handling procedures.
• Ensure the lobby area and front desk are well-maintained and presentable.
• Create and manage front desk staff schedules.
• Monitor and respond to online reviews and guest feedback.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Implement hotel policies and procedures related to front desk operations.
• Assist with inventory management for front desk supplies.

• High school diploma or equivalent; further education in hospitality is a plus.
• Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proficiency with Property Management Systems (PMS) is essential.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Knowledge of basic accounting and cash handling procedures.
• Experience with shift scheduling and staff management.
• Understanding of hospitality best practices and service standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Develop and implement front desk operational procedures, standards, and training programs for on-site teams.
• Remotely supervise and provide guidance to front desk supervisors and receptionists, ensuring optimal performance and guest satisfaction.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Manage guest inquiries, requests, and complaints promptly and professionally, escalating issues as needed.
• Implement and monitor quality assurance measures for front desk services, conducting virtual audits and feedback sessions.
• Train on-site staff on property management systems (PMS), reservation software, and hotel policies.
• Assist in the recruitment, onboarding, and ongoing professional development of front desk personnel.
• Coordinate with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure a smooth guest experience.
• Develop and manage front desk staffing schedules, ensuring adequate coverage at all times.
• Monitor and analyze front desk performance metrics, including occupancy rates, guest satisfaction scores, and revenue generation.
• Implement strategies to upsell services and promote ancillary revenue streams.
• Ensure compliance with health, safety, and security protocols within the front desk operations.
• Maintain a high level of professionalism and serve as a role model for exceptional guest service.
• Provide regular performance reports and insights to senior management.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel front desk operations, with at least 2 years in a supervisory or management role.
• Proven experience in training and leading front office teams.
• Strong knowledge of Property Management Systems (PMS) and reservation software.
• Exceptional customer service and interpersonal skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to manage multiple tasks and priorities effectively in a remote support capacity.
• Familiarity with standard hotel operating procedures and service standards.
• Proficiency in using remote communication and collaboration tools.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.

Who You'll Work With
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact
As the Office Services Assistant, you will oversee daily office operations to ensure a clean, organized, and efficient work environment.

You will manage the office supplies inventory, placing orders as needed, and coordinate the maintenance and repair of office equipment and facilities. Your role will include assisting with scheduling meetings, appointments, and travel arrangements for staff, as well as handling incoming and outgoing correspondence, including emails, phone calls, and mail.

You will support HR functions such as onboarding new employees and maintaining employee records. Additionally, you will organize and coordinate company events, meetings, and conferences, while maintaining office policies and procedures to ensure compliance with company standards. Providing general administrative support to the team as required will also be a key part of your responsibilities.

Your Qualifications and Skills

• Bachelor's degree in Business Administration, Office Management, or a related field
• Proven experience as an Office Administrator, Office Manager, or similar role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Attention to detail and problem-solving skills
• Knowledge of office management systems and procedures
• Excellent verbal and written communication skills

• Managing and coordinating executive calendars, scheduling appointments, and making travel arrangements.
• Screening and directing incoming calls and emails, and responding to general inquiries.
• Greeting visitors and providing a welcoming and professional reception.
• Managing office supplies, equipment, and inventory, and placing orders as needed.
• Preparing reports, presentations, and other documents as required.
• Organizing and maintaining physical and digital filing systems.
• Coordinating internal and external meetings, including preparing agendas, taking minutes, and following up on action items.
• Assisting with event planning and execution.
• Handling outgoing and incoming mail and courier services.
• Processing invoices and expense reports.
• Ensuring the office space is tidy, organized, and presentable at all times.
• Providing general administrative support to the entire team.
• Implementing and maintaining office procedures and policies.
• Managing reception duties, including answering phones and directing visitors.
• Assisting with onboarding new employees.