147 Front Desk Staff jobs in Kenya

We are seeking an experienced and charismatic Hotel Front Desk Manager to oversee the operations of our hotel's reception area. This position is based at our property and requires a strong presence on-site to ensure exceptional guest experiences. You will be responsible for managing the front desk team, including hiring, training, scheduling, and supervising staff to maintain high standards of service. Your key duties will involve ensuring smooth check-in and check-out processes, handling guest inquiries and requests efficiently, and resolving any guest complaints or issues promptly and professionally. You will oversee the management of reservations, room assignments, and guest accounts, ensuring accuracy and compliance with hotel policies. The Front Desk Manager will also be responsible for implementing and maintaining service standards, managing the front desk budget, and liaising with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless operations. Excellent communication, leadership, and problem-solving skills are essential. The ideal candidate will have a passion for hospitality, a meticulous eye for detail, and the ability to motivate and lead a team to deliver outstanding guest satisfaction. Previous experience in a supervisory or managerial role within the hospitality industry is a must. You will play a pivotal role in shaping the first and last impressions of our guests.
Key Responsibilities:

• Manage and lead the front desk team, providing training, guidance, and performance feedback.
• Oversee all front desk operations, including check-in, check-out, reservations, and guest services.
• Ensure a welcoming and efficient arrival and departure experience for all guests.
• Handle guest inquiries, requests, and complaints with professionalism and promptness.
• Manage room inventory, rates, and availability to maximize occupancy and revenue.
• Develop and implement standard operating procedures for the front desk.
• Train staff on hotel policies, service standards, and the use of property management systems (PMS).
• Liaise with other departments to coordinate guest services and resolve operational issues.
• Manage the front desk budget and control expenses.
• Maintain a high level of customer service and guest satisfaction.
• Conduct regular staff meetings and training sessions.
• Ensure the cleanliness and presentation of the front desk area.

Qualifications:

• Proven experience as a Front Desk Supervisor, Assistant Front Desk Manager, or Front Desk Manager in a hotel.
• Strong leadership, team management, and interpersonal skills.
• Excellent customer service and communication skills, both verbal and written.
• Proficiency in property management systems (PMS) and reservation software.
• Knowledge of hospitality best practices and service standards.
• Ability to handle stressful situations and resolve guest complaints effectively.
• Strong organizational and multitasking abilities.
• A degree or diploma in Hospitality Management or a related field is preferred.
• Flexibility to work shifts, including weekends and holidays.
• A professional and welcoming demeanor.

**Additional Information** Guest Experience Expert (Front Desk Agent)
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: Diploma/Degree in Front Office Operations or related Course
Related Work Experience: Minimum of 3years of Experience in a 5-Star Hotel
Supervisory Experience: No supervisory experience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client in the Hospitality & Tourism industry is looking for a professional and welcoming Remote Front Desk Agent & Guest Coordinator. This is a fully remote role, allowing you to manage guest interactions and operations from anywhere. You will be the first point of contact for guests, responsible for creating a positive and efficient experience from arrival to departure. Your duties will include managing reservations, checking guests in and out, handling inquiries, providing information about hotel services and local attractions, and resolving guest issues with professionalism and care. The ideal candidate possesses exceptional customer service skills, a friendly demeanor, and a proactive approach to guest satisfaction. Strong communication and organizational abilities are essential, as is the ability to manage multiple tasks simultaneously in a remote environment. Experience with hotel management software is highly desirable. You will be instrumental in ensuring guest comfort and satisfaction, contributing directly to the reputation and success of our establishments. Key responsibilities include managing incoming calls, responding to guest emails, and coordinating with other departments to fulfill guest requests. You will also be responsible for maintaining the accuracy of guest records and ensuring a seamless check-in/check-out process. If you have a passion for hospitality, enjoy interacting with people, and excel at providing outstanding service in a remote capacity, we encourage you to apply.

Responsibilities:

• Manage guest check-ins and check-outs efficiently and courteously.
• Handle reservations, modifications, and cancellations accurately.
• Respond to guest inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about hotel services, amenities, and local points of interest.
• Address and resolve guest concerns and complaints with empathy and efficiency.
• Coordinate with various hotel departments to fulfill guest requests and ensure satisfaction.
• Maintain accurate guest records and ensure data privacy.
• Process payments and manage billing inquiries.
• Uphold the company's service standards and brand image.

Qualifications:

• Previous experience in a front desk, customer service, or hospitality role.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational and multitasking abilities.
• Proficiency in using reservation systems or Property Management Software (PMS).
• Customer-centric attitude with a focus on problem-solving.
• Ability to work independently and manage time effectively in a remote setting.
• Must have a reliable internet connection and a suitable home office environment.
• Flexibility to work shifts as required.

WhatJobs is seeking a highly organized and proactive Office Manager & Executive Assistant to support our operations in Thika, Kiambu, KE . This hybrid role offers a blend of in-office collaboration and remote flexibility, perfect for a detail-oriented professional who thrives in a dynamic environment. You will be responsible for managing the day-to-day operations of the office, ensuring a smooth and efficient workflow. Key duties include maintaining office supplies, managing vendor relationships, coordinating meetings and travel arrangements, and providing comprehensive administrative support to senior management. You will also play a crucial role in onboarding new employees, managing schedules, and handling correspondence. The ideal candidate will possess excellent communication and interpersonal skills, a strong ability to multitask, and a keen eye for detail. Proficiency in office software suites (Microsoft Office, Google Workspace) is essential. Experience in calendar management, travel booking, and event coordination is highly desirable. We are looking for someone who can anticipate needs, solve problems creatively, and maintain a high level of professionalism at all times. Your responsibilities will extend to maintaining accurate filing systems, both physical and digital, and assisting with budget tracking and expense reporting. You will be a key point of contact for visitors and internal staff, ensuring a welcoming and efficient office environment. This role requires a commitment to confidentiality and discretion in handling sensitive information. If you are a motivated individual looking to make a significant impact within a growing organization and possess the required administrative acumen, we encourage you to apply.

Responsibilities:

• Oversee daily office operations and ensure efficiency.
• Manage and maintain office supplies, equipment, and inventory.
• Serve as the primary point of contact for office-related inquiries.
• Coordinate and manage meeting schedules, appointments, and travel arrangements for executives.
• Provide comprehensive administrative support, including drafting correspondence, reports, and presentations.
• Assist with the onboarding process for new hires.
• Maintain organized filing systems (physical and digital).
• Manage incoming and outgoing mail and deliveries.
• Handle basic bookkeeping and expense reporting.
• Ensure a clean, organized, and welcoming office environment.

Qualifications:

• Proven experience as an Office Manager or Executive Assistant.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Ability to multitask and prioritize effectively.
• High level of discretion and confidentiality.
• Experience with office management software and tools.
• A proactive approach to problem-solving.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Job Title: Office Admin Operations AssistantLocation:NairobiDepartment: Operations & OngroundsReports to: Head of OperationsEmployment Type: Full-timeJob Summary:We are seeking a highly organized and proactive Operations Assistant to supportday-to-day operational coordination, inventory tracking, cleaning and laundryworkflows, and overall unit readiness. This role is essential in ensuring seamlesson-ground operations by coordinating with cleaning teams, managing inventory,and conducting regular inspections. The ideal candidate thrives in a fast-pacedenvironment, has a keen eye for detail, and ensures our units consistently meet highstandards.Key Responsibilities:1. Office & Inventory Management ● Oversee daily office operations to maintain a well-structured and productivework environment.● Manage all inventory, procurement, and supplies, ensuring accurate trackingof all equipment.● Maintain an organized inventory tracker with categorized assets for easymonitoring.● Conduct regular stock reconciliations to match physical inventory withrecords.● Update stock levels, report low stock alerts or discrepancies, and coordinatetimely restocking.● Flag potential losses or damages for immediate action.● Keep the Operational Playbook up to date with SOPs for inventory and assethandling.2. Laundry & Cleaning Flow Coordination ● Track and record laundry movement from units to laundry service and back.● Ensure timely coordination of cleaned linen/towels with the office andcleaning teams.● Monitor quality and quantity of laundered items.● Maintain up-to-date Excel records of laundry flow and linen usage across allunits.3. Cleaners’ Reporting & Scheduling ● Collect daily cleaner reports and escalate any concerns to the OperationsLead.● Monitor repeated delays or inconsistencies in cleaner performance andaddress through proper reporting.4. Time & Task Management ● Monitor cleaning timelines to ensure units are ready within the set turnaroundtime.● Flag and resolve any time inefficiencies or repeated delays.5. Unit Readiness & Inspections ● Conduct detailed unit inspections to ensure quality standards are met.● Oversee unit readiness, ensuring all areas are cleaned and restocked withinthe required turnaround times.● Submit inspection reports and flag urgent issues for prompt follow-up (e.g.,repairs, linen shortages)● Prepare and share inspection reports with the Operations team.● Flag any maintenance, linen, or cleanliness concerns for immediate action6. Cross-functional Support ● Provide support to the On-ground Operations and Reservations teams whenneeded.● Assist with guest readiness, emergency cleaning coordination, or last-minuteunit changes.● Respond promptly to guest-related cleaning or linen concerns bycoordinating quick solutions with the relevant teams.RequirementsQualifications & Skills: ● Bachelor’s degree/ Diploma in Business Administration, or related areas.● 2+ years’ experience in operations, logistics, or hospitality supportrole.Experience in inventory management is a strong advantage.● Strong organizational and multitasking skills.● Strong Excel/Google Sheets skills for record-keeping and tracking.● Excellent communication and reporting abilities.● Ability to work flexible hours, including weekends and holidays. Key Competencies: ● Attention to detail● Time management● Accountability● Team collaboration● Problem-solving● Adaptability

Our client is seeking a highly organized and proactive Remote Office Manager and Executive Assistant to provide comprehensive administrative support in a fully remote capacity. This role is critical for ensuring the smooth and efficient operation of our administrative functions and supporting key executives. You will be responsible for managing calendars, coordinating meetings, preparing reports and presentations, handling correspondence, and overseeing various office administrative tasks, all from your remote workspace. The ideal candidate will possess exceptional communication, organizational, and time management skills, with a keen eye for detail and a proactive approach to anticipating needs. Experience with virtual collaboration tools, cloud-based document management systems, and modern office software suites is essential. You will act as a key point of contact for internal and external stakeholders, demonstrating professionalism and discretion at all times. Responsibilities include managing travel arrangements, processing expense reports, maintaining databases, and ensuring the timely dissemination of information. This position requires a high level of self-motivation, the ability to multitask effectively, and a commitment to maintaining confidentiality. You will be instrumental in streamlining administrative processes and enhancing overall productivity within the organization. As a remote professional, strong self-discipline and the ability to work autonomously are crucial for success. This is a fantastic opportunity to contribute your administrative expertise to a forward-thinking company, offering flexibility and the chance to make a significant impact on daily operations from anywhere. We are looking for someone who thrives in a fast-paced environment and is dedicated to providing top-tier administrative support. Your role will be integral to the seamless functioning of our remote team and executive leadership.

Key Responsibilities:

• Manage executive calendars and schedule appointments.
• Coordinate and organize virtual meetings and events.
• Prepare and edit correspondence, reports, and presentations.
• Handle incoming and outgoing communications.
• Maintain databases and organized filing systems.
• Assist with travel arrangements and expense reporting.
• Provide general administrative and clerical support.
• Streamline administrative processes for remote teams.

Qualifications:

• Diploma or Bachelor's degree in Business Administration or related field.
• Minimum of 5 years of experience as an Office Manager or Executive Assistant.
• Proven experience in remote administrative support roles.
• Proficiency in Microsoft Office Suite and virtual collaboration tools.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to maintain confidentiality and exercise discretion.
• Self-motivated with the ability to work independently.

This role is based in Meru, Meru, KE , but is performed remotely.

Our client is seeking a dedicated and customer-oriented Customer Service Representative to join their team in Ongata Rongai. This role requires a proactive approach to assisting customers, resolving inquiries, and ensuring a positive brand experience. You will be the primary point of contact for customers, handling calls, emails, and potentially in-person interactions, providing accurate information and efficient solutions. The ideal candidate possesses excellent communication and interpersonal skills, a patient demeanor, and a commitment to exceeding customer expectations. Strong problem-solving abilities and a friendly, professional attitude are essential for success in this role.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and potentially in person in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and empathetically.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update account information as needed.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Collaborate with other departments to resolve complex customer issues.
• Adhere to company service standards and quality guidelines.
• Contribute to team goals and continuously improve customer service processes.
• Gather customer feedback to help improve products and services.

Qualifications:

• High school diploma or equivalent; some college education or customer service training is a plus.
• Minimum of 2 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patient and professional demeanor with a customer-first attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using CRM software and other customer service tools.
• Ability to work effectively as part of a team.
• Adaptability to learn new products and processes quickly.
• Familiarity with the local market is beneficial.

This is a crucial role for our client, directly impacting customer satisfaction and loyalty. If you are passionate about helping people and possess outstanding customer service skills, we encourage you to apply.

Our client is seeking dedicated and empathetic Customer Service Representatives to join their team. This hybrid role offers the flexibility of working both from home and in the office, providing a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
• Provide accurate information about products and services.
• Process orders, returns, and exchanges according to company policies.
• Educate customers on product features and benefits.
• Maintain customer records by updating account information.
• Identify and escalate priority issues or recurring problems.
• Gather customer feedback and share it with relevant teams for service improvement.
• Adhere to company guidelines and policies in all customer interactions.
• Achieve and exceed performance targets for customer satisfaction and issue resolution.
• Participate in team meetings and training sessions to enhance product knowledge and service skills.

Qualifications:

• High school diploma or equivalent required; some college or a degree is a plus.
• Previous experience in customer service, call center, or a related field is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to remain patient and professional under pressure.
• Proficiency in using customer relationship management (CRM) software and basic computer applications.
• Comfortable working in a hybrid model, splitting time between remote and in-office duties.
• Adaptable to changing customer needs and business requirements.
• A positive attitude and a willingness to learn.

This is a great opportunity for individuals who enjoy helping others and are looking for a role that combines remote flexibility with in-office collaboration. Join our client's team and make a difference in customer satisfaction.

JOB TITLE: CUSTOMER SERVICE COORDINATOR

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, Kenya

Job Summary:

The role will be responsible for providing support in the FFL Imports /exports function effectively and efficiently in compliance with client and customer requirements.

DUTIES & RESPONSIBILITIES:

·    Compliance with local authorities’ requirement for imports/exports, including but not limited to:

ü  Processing of permits and IDFs

ü  Co-ordinate shipping & logistics activities per client requirements

ü  Prepare Certificates such certificates of Origin, (EAC /COMESA)

ü   Prepare and dispatch files for customs clearance

ü  Generate other government agencies clearance documents

·    Implement exports / imports SOPs

·    Maintain exports/ imports records.

·    Receive and record exports / imports customer orders

·    Raise pro-forma invoices for customer orders

·    Communicate with customers to obtain shipment approval as soon as possible

·    Prepare export / imports documentation as per customer requirements

·    Prepare export documentation to comply with terms of applicable letters of credit

·    Capture orders in SAP and ensure pack and shelf-life requirements per market

·    Support on induction process for new employees

·    Engage with inspection authorities to ensure timely inspection

·    Book approved consignments for transit

·    Send pre/post alerts

·    Track shipments to destination

·    Maintain outbound shipments PODs

·    Update clients as necessary.

·    Participate in the implementation of departmental and site EMS objectives.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem-solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment

·    Ability to work independently with minimal supervision

Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

RequirementsCertification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem-solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment

·    Ability to work independently with minimal supervision