4 Resorts jobs in Kenya
Senior Hospitality Operations Manager - Luxury Resorts
20100 Mwembe
KES7500000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a distinguished leader in the luxury hospitality sector, is seeking a highly experienced and dynamic Senior Hospitality Operations Manager. This fully remote position, with operational oversight from Nakuru, Nakuru, KE, will focus on optimizing the operational efficiency and guest experience across our portfolio of high-end resorts. You will be instrumental in setting operational standards, managing budgets, leading remote operational teams, and ensuring the highest levels of service delivery. The ideal candidate will possess extensive experience in luxury hospitality management, a keen understanding of operational excellence, and outstanding leadership capabilities, all within a distributed management framework.
Key Responsibilities:
Key Responsibilities:
- Oversee and guide the day-to-day operations of multiple luxury resort properties from a remote management perspective.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and profitability.
- Manage departmental budgets, including revenue forecasting, cost control, and resource allocation.
- Ensure compliance with all health, safety, and hygiene standards across all properties.
- Lead, motivate, and develop remote operational teams, including department heads and supervisors.
- Establish and maintain high standards for service delivery across all guest touchpoints.
- Collaborate with marketing and sales teams to drive occupancy and revenue growth.
- Monitor operational performance metrics and implement corrective actions as needed.
- Manage relationships with key suppliers and vendors to ensure quality and cost-effectiveness.
- Stay abreast of industry trends and best practices to continuously improve operational standards.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel or resort operations management, with a focus on luxury properties.
- Proven track record of successfully managing operations in a multi-property or remote leadership capacity.
- In-depth knowledge of front office, housekeeping, food and beverage, and other key hotel departments.
- Strong financial acumen, including budgeting, P&L management, and forecasting.
- Excellent leadership, communication, and interpersonal skills, crucial for managing remote teams.
- Proficiency in Property Management Systems (PMS) and other hospitality software.
- Strong problem-solving and decision-making abilities.
- Ability to adapt to changing market conditions and operational challenges.
- Passion for delivering exceptional guest experiences and upholding brand standards.
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Head Chef - Luxury Resorts (Remote Oversight)
80201 Nairobi, Nairobi
KES180000 Annually
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Posted 1 day ago
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Job Description
Our client, a renowned hospitality group, is seeking an innovative and experienced Head Chef to oversee culinary operations for their luxury resorts. This is a unique, fully remote position focused on strategic culinary direction, menu development, and quality assurance, rather than daily kitchen management on-site. You will be responsible for conceptualizing and creating exceptional dining experiences that align with the brand's commitment to excellence. Your duties will involve developing seasonal menus, creating signature dishes, setting culinary standards, and training and mentoring remote culinary teams through virtual platforms. You will manage food cost controls, inventory management strategies, and vendor relationships, ensuring profitability and high-quality ingredients. The ideal candidate will have a distinguished background in fine dining or luxury hospitality, with a proven ability to innovate and inspire. Exceptional creativity, a passion for global cuisine, and a strong understanding of food safety and hygiene regulations are essential. Excellent communication and interpersonal skills are required to effectively liaise with property management, marketing teams, and culinary staff remotely. This role requires a proactive approach to culinary trend analysis and a commitment to delivering an outstanding guest experience. If you are a culinary visionary looking to shape the gastronomic landscape of premier resorts from the convenience of a remote setting, this role offers an unparalleled opportunity to showcase your talent and leadership. You will contribute to the overall success and reputation of our client's prestigious properties by elevating their culinary offerings. Mastery of virtual collaboration tools and a proven ability to guide and develop culinary talent remotely are critical for success in this position.
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1
Remote Guest Experience Manager - Luxury Beach Resorts
80200 Nairobi, Nairobi
KES90000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking an innovative and customer-centric Remote Guest Experience Manager to oversee the guest journey for their exclusive portfolio of luxury beach resorts. This is a fully remote position, offering the flexibility to manage operations and elevate guest satisfaction from anywhere in the world. You will be responsible for setting and maintaining the highest standards of service across all guest touchpoints, from initial booking to post-departure feedback. Your key duties will include developing and implementing engaging guest service protocols, training remote and on-site teams on service excellence, and proactively identifying opportunities to enhance the guest experience. You will monitor online reviews and guest feedback channels, responding promptly and effectively to resolve any issues and capitalize on positive comments. Collaboration with marketing and sales teams to ensure consistent brand messaging and to create personalized guest experiences will be essential. You will also be involved in designing and executing special programs and amenities aimed at delighting guests and fostering loyalty. A critical aspect of this role involves leveraging technology to streamline communication and personalize service delivery. You should be adept at using CRM systems and other guest management software. The ideal candidate will have a proven track record in luxury hospitality management, with at least five years of experience, preferably in a managerial role focused on guest relations or customer experience. A bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable. Exceptional communication, problem-solving, and leadership skills are a must. You must be passionate about delivering world-class service and possess an in-depth understanding of luxury market expectations. The ability to think creatively and implement innovative solutions to enhance guest satisfaction is crucial. This role demands a highly organized and self-motivated individual capable of working autonomously, managing time effectively, and coordinating with diverse teams across different time zones. Proficiency in multiple languages is a strong asset. You will be instrumental in shaping the reputation of our client's prestigious properties through outstanding guest interactions and a commitment to exceeding expectations. If you have a flair for creating unforgettable moments and thrive in a remote work environment, this is an exceptional opportunity to join a leading hospitality brand.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Guest Services Manager (Hybrid)
30200 Moiben
KES150000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an organized and customer-focused Hotel Guest Services Manager to oversee guest relations and front-of-house operations for their establishment in Eldoret. This role involves a hybrid work model, requiring a balance of on-site presence and remote administrative tasks. You will be responsible for ensuring a seamless and exceptional guest experience from arrival to departure. Key duties include managing the front desk team, overseeing check-in/check-out processes, handling guest inquiries and complaints, and coordinating with other departments to meet guest needs. You will also be involved in developing and implementing strategies to enhance guest satisfaction, loyalty, and online reputation. This position requires strong leadership skills, excellent communication abilities, and a thorough understanding of hotel operations and customer service standards. The ideal candidate will possess exceptional problem-solving skills and the ability to remain calm and professional under pressure. You should be adept at motivating and training staff to deliver outstanding service. Remote responsibilities may include administrative tasks, scheduling, reporting, and implementing digital guest service initiatives. This is an excellent opportunity for an individual passionate about hospitality and eager to contribute to a positive guest environment through a flexible work arrangement. We are looking for a proactive individual committed to maintaining high service standards and driving guest engagement.
Responsibilities:
Responsibilities:
- Manage and train front desk and concierge staff.
- Oversee guest check-in, check-out, and room assignments.
- Handle guest inquiries, requests, and complaints efficiently.
- Ensure all guest services meet high-quality standards.
- Develop and implement strategies to improve guest satisfaction.
- Collaborate with other departments (housekeeping, F&B) to ensure seamless service.
- Manage online reviews and guest feedback.
- Perform administrative duties remotely, including scheduling and reporting.
- Identify and resolve operational issues to enhance guest experience.
- Maintain a professional and welcoming atmosphere.
- Degree in Hospitality Management or a related field.
- Proven experience in front office or guest services management in the hotel industry.
- Strong understanding of hotel operations and customer service principles.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in hotel management software (PMS).
- Ability to balance on-site and remote work responsibilities effectively.
- Problem-solving and decision-making capabilities.
- Customer-centric approach and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
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