70 Resorts jobs in Kenya
Executive Chef - Luxury Resorts
20200 Kapsuser
KES400000 Annually
WhatJobs
Posted 17 days ago
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Job Description
Our client, a renowned operator of high-end hospitality establishments, is seeking an exceptional Executive Chef to oversee culinary operations across their portfolio of luxury resorts. This is a fully remote role that requires an individual with unparalleled culinary expertise, strong leadership skills, and a passion for creating exquisite dining experiences. You will be responsible for menu development, kitchen management, staff training, and maintaining the highest standards of food quality, presentation, and hygiene. The ideal candidate will have a deep understanding of global cuisine, innovative culinary techniques, and a proven ability to manage budgets and control food costs effectively. Responsibilities include designing creative and seasonal menus, sourcing premium ingredients, leading and mentoring kitchen teams, and ensuring seamless execution of all food and beverage services. You will collaborate with F&B directors and general managers to uphold brand standards and guest satisfaction. A formal culinary education from a recognized institution, coupled with extensive experience as an Executive Chef in luxury hotels or resorts, is essential. Excellent organizational, communication, and problem-solving skills are paramount for managing multiple locations and diverse teams remotely. This role demands creativity, resilience, and the ability to inspire culinary excellence across a dispersed team. This is a remarkable opportunity to shape the gastronomic identity of prestigious resorts from a remote leadership position, driving innovation and guest delight.
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Senior Operations Manager - Luxury Resorts
20101 Mwembe
KES140000 Annually
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Posted today
Job Viewed
Job Description
Our client, a prestigious international group renowned for its luxury hospitality offerings, is seeking a highly experienced and results-driven Senior Operations Manager to oversee multiple high-end resorts. This fully remote leadership role will involve strategic planning, operational oversight, and ensuring the consistent delivery of exceptional guest experiences across all properties. You will be responsible for driving operational efficiency, managing budgets, upholding brand standards, and leading diverse teams to achieve excellence in service delivery. The ideal candidate will possess a deep understanding of luxury hospitality, strong financial acumen, and outstanding leadership capabilities. This is a unique opportunity to influence the direction of a globally recognized hospitality brand.
Key Responsibilities:
Key Responsibilities:
- Provide strategic leadership and operational oversight for a portfolio of luxury resorts, ensuring alignment with brand vision and objectives.
- Drive excellence in guest services and satisfaction, implementing and maintaining the highest standards of hospitality.
- Develop and manage operational budgets, controlling costs and maximizing profitability across all properties.
- Oversee key departments including Food & Beverage, Rooms Division, Housekeeping, Front Office, and Maintenance.
- Ensure compliance with all health, safety, and sanitation regulations.
- Lead, mentor, and develop resort management teams, fostering a culture of high performance and continuous improvement.
- Implement and refine operational policies and procedures to enhance efficiency and guest experience.
- Conduct regular property inspections and performance reviews, identifying areas for improvement and implementing corrective actions.
- Manage vendor relationships and procurement processes to ensure quality and cost-effectiveness.
- Collaborate with the marketing and sales teams to support revenue generation and brand positioning.
- Stay informed about industry trends and best practices in luxury hospitality.
- Develop and execute strategic plans for operational enhancements and property development initiatives.
- Handle escalated guest complaints and ensure prompt and satisfactory resolution.
- Implement sustainability initiatives and responsible tourism practices.
- Recruit, train, and retain top talent within the hospitality sector.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. An MBA or advanced degree is a plus.
- Minimum of 7-10 years of progressive experience in luxury hotel or resort management, with at least 3-5 years in a senior leadership role (e.g., General Manager, Operations Director).
- Proven track record of successfully managing multiple properties and driving operational excellence in a luxury environment.
- In-depth knowledge of all hotel operations, including revenue management, F&B, rooms division, and guest services.
- Exceptional leadership, team-building, and interpersonal skills.
- Strong financial acumen, with proven experience in budget management and P&L responsibility.
- Excellent problem-solving and decision-making abilities.
- Outstanding communication and presentation skills.
- A passion for delivering unparalleled guest experiences and upholding luxury brand standards.
- Ability to work effectively in a fast-paced, demanding, and remote global environment.
- Familiarity with property management systems (PMS) and hotel technology.
- Proficiency in both English and potentially other relevant languages is advantageous.
- Strong understanding of health, safety, and environmental regulations in hospitality.
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1
Operations Manager - Boutique Hotels & Resorts
20100 Mwembe
KES4800000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic operator of boutique hotels and resorts, is seeking an experienced and resourceful Operations Manager to oversee their diverse portfolio from a fully remote position. This role is critical for ensuring the smooth, efficient, and profitable operation of each property, maintaining the unique brand identity and high standards expected by discerning travelers. The ideal candidate will possess a strong background in hotel operations, financial management, and team leadership, with a proven ability to drive operational excellence across multiple, distinct locations.
Responsibilities:
Qualifications:
This is a unique opportunity to lead operations for a distinctive collection of properties, offering flexibility and autonomy. Join a growing company that values innovation and a commitment to exceptional guest experiences. The successful candidate will be a strategic thinker, a natural leader, and possess a deep passion for the hospitality industry. Effective remote communication and collaboration tools will be essential for success. Your expertise will be key in maintaining and enhancing the unique charm and operational excellence of each property within the portfolio.
Responsibilities:
- Oversee day-to-day operations of multiple boutique hotels and resorts, ensuring adherence to brand standards and operational efficiency.
- Develop and implement strategic operational plans to achieve business objectives and enhance profitability.
- Manage budgets, control costs, and optimize revenue streams across all properties.
- Lead and motivate remote teams, providing clear direction, support, and performance management.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
- Monitor key performance indicators (KPIs), analyze operational data, and implement improvements to enhance performance.
- Ensure compliance with health, safety, and regulatory requirements at all properties.
- Collaborate with sales, marketing, and revenue management teams to maximize occupancy and revenue.
- Manage vendor relationships and negotiate contracts to ensure cost-effectiveness.
- Oversee property maintenance and facility management to ensure a high-quality guest environment.
- Conduct regular virtual site inspections and operational reviews.
- Develop and mentor property-level management teams, fostering a culture of accountability and continuous improvement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with a focus on boutique or luxury properties.
- Proven track record of successfully managing multiple hotel properties or a large single property.
- Strong understanding of hotel financial management, P&L statements, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills, essential for managing remote teams.
- Proficiency in hotel management systems (PMS), POS systems, and relevant operational software.
- Demonstrated ability to develop and implement effective operational strategies.
- Strong problem-solving and decision-making skills.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced, remote environment.
- Experience in managing diverse teams and fostering a positive work culture remotely.
- Knowledge of current hospitality trends and best practices.
This is a unique opportunity to lead operations for a distinctive collection of properties, offering flexibility and autonomy. Join a growing company that values innovation and a commitment to exceptional guest experiences. The successful candidate will be a strategic thinker, a natural leader, and possess a deep passion for the hospitality industry. Effective remote communication and collaboration tools will be essential for success. Your expertise will be key in maintaining and enhancing the unique charm and operational excellence of each property within the portfolio.
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2
Senior Operations Manager, Luxury Resorts
20118 Mwembe
KES220000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a globally recognized operator of luxury resorts, is seeking a highly experienced Senior Operations Manager to oversee their hospitality operations from a fully remote standpoint. This pivotal role demands a leader with a proven track record in managing complex hotel and resort operations, ensuring unparalleled guest experiences, and driving profitability. The ideal candidate will possess extensive knowledge of all aspects of hospitality management, including F&B, accommodation, guest services, and staff leadership. You will be responsible for setting operational standards, implementing best practices, and ensuring adherence to the brand's exclusive service ethos, all while leading from a remote location. Your strategic vision and operational expertise will be critical to maintaining and enhancing the brand's prestigious reputation.
Responsibilities:
Qualifications:
Responsibilities:
- Provide strategic leadership and oversight for all resort operational departments, including Front Office, Housekeeping, Food & Beverage, and Guest Services.
- Develop and implement high-level operational strategies to ensure exceptional guest satisfaction and loyalty.
- Set and maintain stringent service standards in line with the luxury brand's positioning.
- Monitor operational performance, identify areas for improvement, and implement corrective actions to enhance efficiency and profitability.
- Manage departmental budgets, control costs, and optimize revenue generation opportunities.
- Lead, mentor, and develop a team of department heads and operational staff, fostering a culture of excellence and continuous improvement.
- Ensure compliance with all health, safety, and sanitation regulations across all operations.
- Collaborate with marketing and sales teams to develop and execute promotional strategies and packages.
- Oversee quality assurance programs and conduct regular audits to maintain service standards.
- Stay abreast of industry trends, competitor activities, and emerging technologies in luxury hospitality.
- Manage relationships with key suppliers and service providers to ensure optimal operational support.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 10 years of progressive experience in hotel and resort operations, with at least 5 years in a senior management role.
- Demonstrated experience in managing luxury hospitality properties.
- In-depth knowledge of all operational departments within a resort, including F&B and Rooms Division.
- Strong financial acumen, with proven experience in budgeting, P&L management, and cost control.
- Excellent leadership, team management, and problem-solving skills.
- Exceptional communication and interpersonal skills, capable of influencing stakeholders at all levels.
- Proven ability to manage complex operations and drive service excellence in a remote leadership capacity.
- Familiarity with Property Management Systems (PMS) and other hospitality technology.
- A passion for delivering exceptional guest experiences.
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3
Senior Operations Manager - Luxury Resorts
80200 Bombolulu
KES750000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious operator of luxury resorts and hotels, is looking for an accomplished Senior Operations Manager. This role offers a dynamic work environment, requiring a blend of on-site presence and remote oversight to ensure the highest standards of guest experience and operational efficiency. You will be responsible for managing all day-to-day operations of the resort, including front office, housekeeping, food & beverage, and guest services, while also contributing to strategic planning and remote administrative tasks. The ideal candidate possesses a Bachelor's degree in Hospitality Management or a related field, with at least 8 years of progressive experience in hotel or resort operations, including significant supervisory or management roles. A proven track record in luxury hospitality is essential. You must demonstrate exceptional leadership, communication, and problem-solving skills. Responsibilities include overseeing staff training and development, managing budgets and P&L statements, ensuring compliance with health and safety regulations, and maintaining service standards. Experience with property management systems (PMS) and other hospitality software is required. You will work closely with department heads to optimize performance and drive revenue growth. The ability to motivate teams, manage challenging situations, and deliver memorable guest experiences is paramount. This hybrid role requires flexibility, as travel to the resort location will be necessary for key meetings, inspections, and strategic initiatives, while other tasks can be performed remotely. Contribute your expertise to upholding the reputation of a world-class hospitality brand. Malindi, Kilifi, KE is the primary location where the resort operates, and this role requires a hybrid presence.
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4
Hospitality Operations Manager - Luxury Resorts
40100 Garissa, North Eastern
KES3800000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leader in luxury hospitality, is seeking a dynamic and experienced Hospitality Operations Manager to oversee their premier resort properties. This is a fully remote role, offering the successful candidate the flexibility to manage operations effectively from any location. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability across multiple locations. This includes managing day-to-day operations, developing and implementing strategic plans, and overseeing departmental performance. The ideal candidate will have a deep understanding of all aspects of hotel operations, including front office, housekeeping, food and beverage, and guest services. You will lead and inspire teams of managers and staff, fostering a culture of excellence and continuous improvement. Key responsibilities include budget management, revenue forecasting, cost control, and maintaining brand standards. This role requires strong leadership, exceptional communication, and excellent problem-solving skills. You will be adept at identifying opportunities for service enhancement and implementing innovative solutions. Experience in managing remote teams and utilizing technology to drive operational effectiveness is crucial. Our client is committed to delivering unparalleled guest experiences, and they seek a leader who shares this passion. The ability to analyze operational data, make informed decisions, and drive positive outcomes is essential. This position, while associated with properties in Garissa, Garissa, KE , is entirely remote, allowing you to leverage your expertise from a convenient location. This is an exceptional opportunity to shape the future of luxury hospitality in a flexible, results-driven environment.
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5
Guest Relations Manager - Luxury Resorts
30204 Kitale, Rift Valley
KES55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a distinguished provider of luxury hospitality experiences, is seeking an exceptional Guest Relations Manager to elevate the guest experience. This position is fully remote, allowing you to manage guest interactions and operational oversight from any location, ensuring unparalleled service standards are met and exceeded. The ideal candidate will possess an innate understanding of luxury hospitality, exceptional interpersonal skills, and a proactive approach to anticipating and fulfilling guest needs. You will be responsible for overseeing all guest-facing operations, ensuring seamless check-ins and check-outs, managing guest feedback, resolving issues promptly, and curating personalized experiences. Your role will involve coordinating with various departments, including F&B, housekeeping, and concierge services, to guarantee a harmonious guest journey. This position demands strong leadership abilities to guide and motivate remote teams, uphold brand standards, and foster a culture of service excellence. You will utilize advanced CRM systems and communication platforms to maintain guest profiles, track preferences, and enhance service delivery. The ability to maintain composure under pressure and adapt to diverse guest expectations is paramount.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and enhance all guest-facing services to ensure a consistently exceptional experience.
- Manage the guest relations team, providing guidance, training, and performance feedback in a remote setting.
- Develop and implement service standards and procedures to uphold luxury brand positioning.
- Act as the primary point of contact for VIP guests, addressing their needs and preferences proactively.
- Handle guest complaints and concerns with professionalism, empathy, and efficiency, aiming for swift resolution.
- Monitor online reviews and guest feedback channels, implementing strategies to enhance guest satisfaction.
- Collaborate closely with F&B, housekeeping, and other departments to ensure seamless service delivery.
- Maintain detailed guest profiles and preferences in the CRM system to personalize future stays.
- Organize and oversee special events and guest activities.
- Ensure the immaculate presentation and functionality of all guest areas.
- Train and empower team members to deliver outstanding service.
- Analyze guest feedback data to identify trends and areas for improvement in service delivery.
- Support marketing efforts by ensuring a superior guest experience that encourages positive word-of-mouth and repeat bookings.
Qualifications:
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of progressive experience in guest relations, front office management, or a similar role within the luxury hospitality sector.
- Demonstrated experience in managing remote teams or operations.
- Exceptional interpersonal, communication, and problem-solving skills.
- A genuine passion for delivering outstanding customer service and creating memorable guest experiences.
- Proficiency in hotel management software and CRM systems.
- Strong leadership abilities with the capacity to motivate and inspire a team.
- Ability to remain calm and effective under pressure.
- Excellent organizational skills and attention to detail.
- Fluency in English and other relevant languages is a strong asset.
- Understanding of luxury market trends and guest expectations.
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6
Senior Revenue Manager, Luxury Resorts
20100 Naivasha, Rift Valley
KES98000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a distinguished name in hospitality, is seeking a strategic and data-driven Senior Revenue Manager to optimize revenue streams for their luxury resorts. This is a fully remote position, allowing you to impact their operations from anywhere. The ideal candidate will possess a sophisticated understanding of revenue management principles, market analysis, forecasting, and yield management strategies specifically within the luxury hospitality sector. You will be responsible for developing and implementing dynamic pricing strategies, managing inventory across multiple distribution channels, and analyzing market trends to maximize occupancy and average daily rate (ADR). This role requires a meticulous approach to data analysis, strong forecasting capabilities, and the ability to collaborate effectively with on-site management and sales teams in a virtual capacity. Your expertise will be crucial in driving profitability and maintaining the exclusive positioning of the resorts.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement comprehensive revenue management strategies to maximize room revenue and overall profitability.
- Conduct in-depth market analysis, competitor research, and demand forecasting.
- Set optimal pricing strategies across all distribution channels, including OTAs, direct bookings, and wholesale.
- Manage room inventory to ensure optimal availability and pricing.
- Monitor booking pace, identify trends, and make proactive adjustments to pricing and strategy.
- Collaborate closely with on-site General Managers, Sales, and Marketing teams to align strategies.
- Generate detailed revenue performance reports and present actionable insights to leadership.
- Implement and refine yield management techniques to control inventory and pricing.
- Oversee the annual budget process for revenue management.
- Stay abreast of industry best practices, emerging technologies, and market shifts.
- Foster a data-driven decision-making culture within the revenue management function.
- Utilize revenue management systems and tools effectively.
- Provide guidance and mentorship to junior revenue management professionals in a remote setting.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- A minimum of 5 years of progressive experience in revenue management within the luxury hotel or resort sector.
- Proven track record of successfully increasing RevPAR (Revenue Per Available Room) and ADR.
- Strong analytical skills with proficiency in statistical analysis and forecasting.
- Expertise in using revenue management software and systems (e.g., Duetto, IDeaS, Opera).
- Excellent understanding of distribution channels, online travel agencies (OTAs), and global distribution systems (GDS).
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently and lead a remote team effectively.
- Strategic thinker with a proactive and results-oriented approach.
- Proficiency in Microsoft Excel and other relevant software.
- A passion for delivering exceptional guest experiences through strategic revenue optimization.
This advertiser has chosen not to accept applicants from your region.
7
Guest Experience Manager - Luxury Resorts
50100 Kakamega, Western
KES85000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is searching for an exceptional Guest Experience Manager to oversee and elevate the guest journey across their luxury remote hospitality portfolio. This fully remote position requires a passionate individual dedicated to ensuring unparalleled guest satisfaction and creating memorable experiences. You will be responsible for developing and implementing guest service standards, training remote staff on service excellence, and proactively addressing any guest concerns or feedback. The ideal candidate possesses a sophisticated understanding of luxury hospitality, impeccable communication skills, and a talent for anticipating guest needs. You will work closely with various departments to ensure seamless service delivery, from initial booking inquiries to post-stay follow-up. This role demands a creative and innovative approach to problem-solving, with a strong emphasis on personalized service. You will be instrumental in gathering and analyzing guest feedback to identify areas for improvement and implement best practices. Proficiency in hotel management software and a keen eye for detail are essential. This is a unique opportunity to shape the guest experience for a premier hospitality brand, working entirely from a remote location. Your ability to inspire and guide a remote team towards delivering exceptional service will be critical to your success. Embrace the challenge of maintaining the highest standards of luxury service in a distributed operational model. We seek a leader who can foster a culture of service excellence and continuously strive for guest delight. The designated work location for this role, reflecting its fully remote nature, is Kakamega, Kakamega, KE .
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8
Remote Operations Manager - Luxury Resorts
80200 Shella
KES180000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Remote Operations Manager to oversee the operational excellence of their luxury resort properties. This fully remote position requires a strategic thinker with a passion for hospitality and a proven ability to manage dispersed teams and resources effectively. You will be instrumental in ensuring seamless guest experiences, optimizing operational efficiency, and maintaining the highest standards of service across all locations. The successful candidate will leverage technology and strong leadership skills to drive performance and innovation within the leisure and sports sector.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and property performance.
- Oversee daily operations, including front desk, housekeeping, F&B, and leisure activities, ensuring adherence to brand standards.
- Manage and motivate remote operational teams, fostering a culture of excellence and continuous improvement.
- Monitor key performance indicators (KPIs) and implement corrective actions to achieve business objectives.
- Control operational costs and identify opportunities for revenue enhancement.
- Ensure compliance with health, safety, and environmental regulations.
- Collaborate with marketing and sales teams to support promotional activities and ensure guest expectations are met.
- Manage vendor relationships and procurement processes for operational supplies and services.
- Utilize technology platforms for remote management, communication, and data analysis.
- Conduct virtual training sessions and performance reviews for staff.
- Proactively identify and resolve operational challenges to ensure smooth functioning of all resort activities.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 6 years of experience in hotel or resort operations management, with at least 2 years in a senior role.
- Demonstrated experience in managing remote teams and operations.
- Strong understanding of luxury hospitality standards and guest service excellence.
- Proficiency in hotel management software (PMS) and operational reporting tools.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in the leisure and sports sector, particularly in resort environments, is highly advantageous.
- Familiarity with budgeting, financial management, and cost control strategies.
- This exciting opportunity is a remote position, with primary oversight for properties in and around Malindi, Kilifi, KE .
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