56 Resorts jobs in Kenya
Executive Chef - Luxury Resorts
20200 Kapsuser
KES400000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a renowned operator of high-end hospitality establishments, is seeking an exceptional Executive Chef to oversee culinary operations across their portfolio of luxury resorts. This is a fully remote role that requires an individual with unparalleled culinary expertise, strong leadership skills, and a passion for creating exquisite dining experiences. You will be responsible for menu development, kitchen management, staff training, and maintaining the highest standards of food quality, presentation, and hygiene. The ideal candidate will have a deep understanding of global cuisine, innovative culinary techniques, and a proven ability to manage budgets and control food costs effectively. Responsibilities include designing creative and seasonal menus, sourcing premium ingredients, leading and mentoring kitchen teams, and ensuring seamless execution of all food and beverage services. You will collaborate with F&B directors and general managers to uphold brand standards and guest satisfaction. A formal culinary education from a recognized institution, coupled with extensive experience as an Executive Chef in luxury hotels or resorts, is essential. Excellent organizational, communication, and problem-solving skills are paramount for managing multiple locations and diverse teams remotely. This role demands creativity, resilience, and the ability to inspire culinary excellence across a dispersed team. This is a remarkable opportunity to shape the gastronomic identity of prestigious resorts from a remote leadership position, driving innovation and guest delight.
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0
Executive Chef - Luxury Resorts
00200 Tuwan
KES600000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client, a prestigious international hospitality group, is seeking an exceptionally talented and creative Executive Chef to lead the culinary vision for their luxury resort properties. This role is demanding yet rewarding, offering the chance to shape exquisite dining experiences. As a fully remote position, you will remotely oversee culinary operations, menu development, and quality control across multiple high-end establishments. Your responsibilities will include conceptualizing innovative menus that highlight local ingredients and international flavors, maintaining the highest standards of food quality and presentation, and managing kitchen budgets effectively. You will be instrumental in training and mentoring culinary teams, fostering a culture of excellence, creativity, and teamwork. This role requires a deep understanding of diverse cuisines, advanced culinary techniques, and exceptional leadership skills. You will collaborate closely with management, F&B directors, and marketing teams to ensure alignment with brand standards and guest expectations. This is a remote-first opportunity, demanding strong virtual communication, delegation, and oversight capabilities. The ability to maintain impeccable hygiene and safety standards in a complex operational environment, even remotely, is paramount. We are looking for a culinary artist with a passion for innovation, a commitment to sustainability, and a proven track record of success in demanding environments. You will drive menu engineering, cost control initiatives, and ensure an unparalleled dining experience for every guest. Your strategic vision will be key in elevating the resort's culinary reputation and contributing to its overall success. We offer a competitive remuneration package and the chance to work with a world-class organization. If you possess the artistry, leadership, and dedication to redefine luxury dining from a remote setting, we invite you to apply.
Qualifications:
Qualifications:
- Culinary degree from a recognized institution or equivalent professional experience.
- Minimum of 10 years of progressive experience in high-end culinary roles, with at least 5 years as an Executive Chef.
- Extensive knowledge of global cuisines, menu planning, and food cost management.
- Proven ability to lead, inspire, and develop culinary teams.
- Exceptional creativity, attention to detail, and commitment to quality.
- Strong understanding of food safety regulations and best practices (HACCP).
- Excellent communication, organizational, and problem-solving skills.
- Demonstrated ability to manage multiple projects and deadlines effectively in a remote setting.
- Proficiency in using virtual communication and management tools.
- Experience in luxury hotel or resort environments is highly desirable.
- Portfolio showcasing culinary creations and menu concepts.
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1
Events Manager - Luxury Resorts
20100 Mwembe
KES280000 Annually
WhatJobs
Posted 13 days ago
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Job Description
Our client, a premier luxury hospitality group, is seeking an innovative and highly organized Events Manager to oversee a portfolio of exclusive events. This is a fully remote position, allowing you to leverage your expertise in event planning and execution from anywhere. You will be responsible for conceptualizing, planning, and managing a wide range of events, from high-profile corporate functions to intimate social gatherings and destination weddings. The ideal candidate has a passion for creating unforgettable experiences, exceptional attention to detail, and a proven ability to manage multiple events concurrently.
Responsibilities:
Qualifications:
Responsibilities:
- Conceptualize, plan, and execute all aspects of events, ensuring seamless delivery and guest satisfaction.
- Develop event proposals, budgets, and timelines, ensuring they are met or exceeded.
- Source and manage vendors, including caterers, decorators, entertainment, and AV suppliers.
- Coordinate event logistics, including venue selection, setup, and breakdown.
- Liaise with clients to understand their vision and ensure all requirements are met.
- Oversee event staff and volunteers, providing clear direction and support.
- Manage event marketing and promotional activities.
- Conduct post-event evaluations and gather feedback for future improvements.
- Stay up-to-date with industry trends and innovative event concepts.
- Ensure compliance with health, safety, and licensing regulations.
- Manage relationships with key stakeholders and partners.
- Handle unforeseen issues and crisis management during events with composure.
Qualifications:
- A Bachelor’s degree in Hospitality Management, Marketing, Communications, or a related field.
- A minimum of 5 years of experience in event planning and management, preferably within the luxury sector.
- Proven ability to manage complex events from inception to completion.
- Excellent organizational and time management skills, with the ability to multitask effectively.
- Strong negotiation and vendor management skills.
- Exceptional interpersonal and client-facing communication abilities.
- Creative flair and a passion for delivering unique and memorable experiences.
- Proficiency in event management software and tools.
- Ability to work independently and proactively in a remote setting.
- A team player with strong leadership qualities.
- Flexibility to work non-traditional hours, including evenings and weekends, as events require.
- Experience with virtual and hybrid event formats is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Senior Revenue Manager, Luxury Resorts
20200 Mwembe
KES350000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly experienced and data-driven Senior Revenue Manager to oversee the strategic pricing and inventory management for a portfolio of luxury resorts. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate will possess a deep understanding of the hospitality industry, coupled with exceptional analytical skills and a proven track record in maximizing revenue and profitability. You will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and analyzing market trends to identify new revenue opportunities. This role requires close collaboration with various departments, including sales, marketing, and operations, to ensure alignment with overall business objectives. The Senior Revenue Manager will also be tasked with managing the online distribution channels, optimizing channel mix, and ensuring competitive positioning in the market. Proficiency in revenue management systems and advanced Excel skills are essential. You will be expected to prepare regular performance reports for senior management, highlighting key performance indicators and recommending actionable insights. The ability to think strategically, solve complex problems, and adapt to a rapidly changing market environment is crucial. This position offers a unique opportunity to shape the financial success of prestigious hospitality properties. The role requires excellent communication and presentation skills to effectively convey complex data and strategies to diverse audiences. Experience with business intelligence tools and a passion for continuous improvement in revenue optimization are highly valued. We are looking for an individual who is proactive, self-motivated, and capable of working independently in a remote setting, while maintaining strong team cohesion and a collaborative spirit. This role is based out of Naivasha, Nakuru, KE , but the work is conducted entirely remotely.
This advertiser has chosen not to accept applicants from your region.
3
Senior Revenue Manager - Luxury Resorts
00100 Abothuguchi West
KES320000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a premier hospitality group, is seeking a highly analytical and strategic Senior Revenue Manager to optimize revenue streams for its luxury properties. This fully remote position offers the unique opportunity to manage pricing, inventory, and demand strategies for our esteemed resorts from a remote location. You will be responsible for developing and implementing sophisticated revenue management strategies to maximize occupancy and average daily rate (ADR) while maintaining brand integrity and guest satisfaction. The ideal candidate will possess a deep understanding of the hospitality industry, sophisticated analytical skills, and extensive experience in revenue management systems and practices. Key responsibilities include forecasting future demand, conducting competitive market analysis, and setting optimal pricing strategies across all distribution channels. You will collaborate closely with sales, marketing, and operations teams to ensure alignment and execute revenue-generating initiatives. Experience with property management systems (PMS), central reservation systems (CRS), and advanced analytical tools is essential. A Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field, along with a minimum of 7 years of progressive experience in revenue management within the hotel or resort sector, is required. Exceptional financial acumen, strong problem-solving abilities, and excellent communication and presentation skills are paramount for success in this remote role. You should be adept at interpreting complex data and translating insights into actionable strategies. This is a critical role for driving profitability and growth within our luxury portfolio, offering significant career development opportunities for a seasoned professional. If you are a results-driven revenue leader passionate about the hospitality sector and excel in a fully remote, strategic position, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Remote Operations Manager - Luxury Resorts
40200 Ongata Rongai, Rift Valley
KES100000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a prestigious operator of luxury hospitality and tourism establishments, is seeking a highly organized and proactive Remote Operations Manager. This is a full-time, fully remote position, offering the flexibility to manage operations from anywhere. You will be responsible for overseeing the daily operations of various properties, ensuring the highest standards of service, guest satisfaction, and operational efficiency. Your role will involve coordinating with on-site teams, managing resources, implementing operational strategies, and maintaining brand integrity. The ideal candidate will possess strong leadership skills, a comprehensive understanding of the hospitality industry, and a proven ability to manage complex operations remotely.
Key Responsibilities:
Qualifications:
This is a unique opportunity to lead and shape the operational success of luxury hospitality venues while enjoying the benefits of a fully remote role. If you are a driven and experienced hospitality professional with a knack for remote management, we encourage you to apply. You will be making a significant contribution to our client's esteemed portfolio from Ongata Rongai, Kajiado, KE .
Key Responsibilities:
- Oversee and coordinate the operational activities of multiple hospitality and tourism properties from a remote location.
- Ensure consistent delivery of exceptional guest services and experiences across all properties.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage budgets, control costs, and optimize resource allocation for each property.
- Train, mentor, and support on-site management teams to ensure high performance.
- Monitor operational performance metrics and implement corrective actions as needed.
- Collaborate with marketing and sales teams to align operational strategies with business objectives.
- Ensure compliance with all health, safety, and sanitation standards.
- Handle escalated guest issues and resolve them effectively and professionally.
- Identify opportunities for service improvement and innovation within the hospitality sector.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hospitality management, with a proven track record in operational leadership.
- Extensive knowledge of hotel and tourism operations, including front desk, housekeeping, food and beverage, and F&B management.
- Demonstrated ability to manage remote teams and operations effectively.
- Strong financial acumen and experience with budgeting and cost control.
- Excellent problem-solving, decision-making, and organizational skills.
- Outstanding communication, interpersonal, and leadership abilities.
- Proficiency in property management systems (PMS) and other hospitality software.
- Ability to adapt to a fast-paced, dynamic work environment.
- A passion for delivering unparalleled guest experiences.
This is a unique opportunity to lead and shape the operational success of luxury hospitality venues while enjoying the benefits of a fully remote role. If you are a driven and experienced hospitality professional with a knack for remote management, we encourage you to apply. You will be making a significant contribution to our client's esteemed portfolio from Ongata Rongai, Kajiado, KE .
This advertiser has chosen not to accept applicants from your region.
5
Guest Experience Manager - Luxury Resorts
01001 Ngong
KES95000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an exceptional Guest Experience Manager to elevate the service standards and overall satisfaction for guests at their premier hospitality establishments. This is a fully remote position, enabling you to bring your expertise in hospitality management and customer service to a global client base, focusing on remote guest support and online reputation management. The ideal candidate will have a deep passion for creating memorable experiences, a keen eye for detail, and a proven ability to anticipate guest needs. You will be responsible for ensuring every guest interaction is positive and memorable, from initial booking to post-stay follow-up.
Key responsibilities include:
To be considered for this role, you will need a Bachelor's degree in Hospitality Management, Tourism, or a related field, or equivalent practical experience. A minimum of 5 years of progressive experience in guest relations, front office management, or a similar guest-facing role within the luxury hospitality sector is essential. Exceptional interpersonal and communication skills are paramount, along with a strong ability to empathize and build rapport with diverse clientele. Proficiency in hotel management software (PMS) and online reputation management tools is highly desirable. You should possess a creative mindset, a passion for service excellence, and the ability to think on your feet and problem-solve effectively. This is a remote position that requires excellent organizational skills and the ability to manage multiple tasks simultaneously. The role is focused on enhancing guest experiences for properties located in Ruiru, Kiambu, KE , and surrounding areas, through digital channels and remote support, demanding excellent virtual collaboration skills.
Key responsibilities include:
- Developing and implementing strategies to enhance the overall guest experience across all touchpoints.
- Managing online guest feedback and review platforms, responding promptly and professionally to comments and concerns.
- Designing and coordinating personalized guest services and amenities to cater to individual preferences.
- Training and mentoring front-line staff on service excellence, communication protocols, and guest engagement techniques.
- Monitoring guest satisfaction metrics and identifying areas for improvement.
- Anticipating guest needs and proactively addressing potential issues before they arise.
- Developing and implementing loyalty programs and initiatives to encourage repeat business.
- Collaborating with various hotel departments (e.g., F&B, Housekeeping, Reservations) to ensure seamless service delivery.
- Creating and updating guest service standards and operating procedures.
- Handling escalated guest complaints and resolving issues with empathy and efficiency.
To be considered for this role, you will need a Bachelor's degree in Hospitality Management, Tourism, or a related field, or equivalent practical experience. A minimum of 5 years of progressive experience in guest relations, front office management, or a similar guest-facing role within the luxury hospitality sector is essential. Exceptional interpersonal and communication skills are paramount, along with a strong ability to empathize and build rapport with diverse clientele. Proficiency in hotel management software (PMS) and online reputation management tools is highly desirable. You should possess a creative mindset, a passion for service excellence, and the ability to think on your feet and problem-solve effectively. This is a remote position that requires excellent organizational skills and the ability to manage multiple tasks simultaneously. The role is focused on enhancing guest experiences for properties located in Ruiru, Kiambu, KE , and surrounding areas, through digital channels and remote support, demanding excellent virtual collaboration skills.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Experience Manager, Luxury Resorts
40100 Mangu
KES500000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a prestigious group of luxury resorts, is seeking an exceptional Guest Experience Manager to enhance and uphold unparalleled guest satisfaction standards. This position is fully remote, requiring a leader with a keen understanding of luxury hospitality and the ability to champion guest relations from a distance. You will be responsible for developing and implementing strategies to elevate the guest journey at every touchpoint, from pre-arrival to post-departure. The ideal candidate will possess outstanding interpersonal skills, a passion for service excellence, and a proven ability to anticipate and fulfill guest needs. You will work closely with front office, F&B, and housekeeping teams to ensure a seamless and memorable experience for every guest, driving loyalty and positive reviews.
Key Responsibilities:
Key Responsibilities:
- Design and implement comprehensive guest experience programs that align with luxury hospitality standards.
- Monitor and analyze guest feedback from surveys, online reviews, and direct interactions to identify areas for improvement.
- Develop and execute strategies to resolve guest issues promptly and effectively, turning potential complaints into positive experiences.
- Train and coach staff across all departments on best practices in guest service and relationship management.
- Create personalized guest experiences by understanding individual preferences and anticipating needs.
- Collaborate with marketing and operations teams to ensure consistent brand messaging and service delivery.
- Develop and manage the guest relations budget, ensuring resources are allocated effectively.
- Stay informed about industry best practices and emerging trends in guest experience management.
- Act as a brand ambassador, embodying the values of luxury and exceptional service.
- Identify opportunities to enhance guest loyalty programs and build long-term relationships.
- Ensure all guest-facing communications are professional, timely, and personalized.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 6 years of experience in guest relations, customer service, or front office management within the luxury hospitality sector.
- Proven ability to design and implement successful guest experience initiatives.
- Exceptional communication, interpersonal, and problem-solving skills.
- A genuine passion for delivering outstanding service and exceeding guest expectations.
- Strong understanding of luxury brand standards and guest psychology.
- Ability to work independently and effectively manage a remote role, coordinating with various property teams.
- Proficiency in CRM systems and guest feedback platforms.
- Excellent organizational skills and attention to detail.
- A proactive and adaptable approach to guest service.
This advertiser has chosen not to accept applicants from your region.
7
Senior Operations Manager - Luxury Resorts
80100 Nairobi, Nairobi
KES220000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a prestigious leader in luxury hospitality, is seeking an experienced and dynamic Senior Operations Manager to oversee the seamless functioning of their exquisite resort properties. This role requires a strategic leader with a passion for guest satisfaction and operational excellence. You will be responsible for managing all day-to-day operations across various departments, including F&B, Front Office, Housekeeping, and Guest Services, ensuring the highest standards of service delivery.
Key responsibilities include developing and implementing operational strategies to enhance guest experiences, optimize resource utilization, and achieve financial targets. You will lead, motivate, and develop a team of department heads and staff, fostering a positive and high-performing work environment. This role involves meticulous budget management, P&L responsibility, and the implementation of cost-control measures without compromising quality. You will also oversee quality assurance programs, ensuring compliance with brand standards and regulatory requirements. Proactive engagement with guests to solicit feedback and address concerns is essential for continuous improvement.
The ideal candidate will possess exceptional leadership, communication, and interpersonal skills, with a proven ability to manage complex operations in a fast-paced environment. Experience with hotel management systems (PMS) and a strong understanding of hospitality trends are crucial. This position requires a commitment to fostering a culture of service excellence and innovation. While this role offers a hybrid work model, requiring some on-site presence at our stunning resorts near Mombasa, Mombasa, KE , it also provides flexibility for strategic planning and administrative tasks from a remote location.
Qualifications:
Key responsibilities include developing and implementing operational strategies to enhance guest experiences, optimize resource utilization, and achieve financial targets. You will lead, motivate, and develop a team of department heads and staff, fostering a positive and high-performing work environment. This role involves meticulous budget management, P&L responsibility, and the implementation of cost-control measures without compromising quality. You will also oversee quality assurance programs, ensuring compliance with brand standards and regulatory requirements. Proactive engagement with guests to solicit feedback and address concerns is essential for continuous improvement.
The ideal candidate will possess exceptional leadership, communication, and interpersonal skills, with a proven ability to manage complex operations in a fast-paced environment. Experience with hotel management systems (PMS) and a strong understanding of hospitality trends are crucial. This position requires a commitment to fostering a culture of service excellence and innovation. While this role offers a hybrid work model, requiring some on-site presence at our stunning resorts near Mombasa, Mombasa, KE , it also provides flexibility for strategic planning and administrative tasks from a remote location.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with a focus on luxury properties.
- Proven track record of successfully managing multiple departments and achieving operational and financial goals.
- Strong understanding of P&L management, budgeting, and cost control.
- Exceptional leadership, team-building, and problem-solving skills.
- Excellent guest relations and communication abilities.
- Familiarity with luxury hospitality standards and best practices.
- Ability to adapt to a hybrid work model, balancing remote and on-site responsibilities.
This advertiser has chosen not to accept applicants from your region.
8
Head of Guest Experience - Luxury Resorts
80200 Shella
KES350000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a visionary and highly experienced Head of Guest Experience to lead all aspects of guest satisfaction and service delivery across their portfolio of luxury resorts. This fully remote role offers the unique opportunity to shape unparalleled guest journeys and ensure exceptional standards from a distance. You will be responsible for developing and implementing innovative guest experience strategies, setting service standards, training staff, and managing guest feedback systems to continuously improve service quality. The ideal candidate will have a profound understanding of the luxury hospitality sector, a passion for exceeding guest expectations, and a proven ability to lead and inspire teams. Experience in managing guest relations, resolving complex issues, and implementing service recovery protocols is essential. You will collaborate closely with on-site management teams, marketing, and operations to ensure a seamless and memorable guest experience from booking to departure. Key responsibilities include developing and maintaining brand standards, overseeing the implementation of new guest-facing technologies, analyzing guest satisfaction data, and identifying opportunities for service innovation. Strong leadership, communication, problem-solving, and interpersonal skills are paramount. This remote position requires a high degree of autonomy, excellent organizational skills, and the ability to manage multiple projects concurrently. We are looking for a creative and results-oriented individual who is dedicated to creating extraordinary moments for guests and fostering a culture of service excellence. Your ability to inspire loyalty and create unforgettable experiences will be critical to the success of this role. This is an exceptional opportunity to influence the guest experience at leading luxury resorts from a remote location, driving brand reputation and guest loyalty.
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