37 Serena Hotels jobs in Kenya
Customer Service Representative
Posted today
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and potentially in person in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and empathetically.
- Process orders, returns, and exchanges accurately.
- Maintain customer records and update
Customer Service Representative
Posted 2 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges according to company policies.
- Educate customers on product features and benefits.
- Maintain customer records by updating
CUSTOMER SERVICE COORDINATOR
Posted 10 days ago
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Job Description
JOB TITLE: CUSTOMER SERVICE COORDINATOR
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, Kenya
Job Summary:
The role will be responsible for providing support in the FFL Imports /exports function effectively and efficiently in compliance with client and customer requirements.
DUTIES & RESPONSIBILITIES:
· Compliance with local authorities’ requirement for imports/exports, including but not limited to:
ü Processing of permits and IDFs
ü Co-ordinate shipping & logistics activities per client requirements
ü Prepare Certificates such certificates of Origin, (EAC /COMESA)
ü Prepare and dispatch files for customs clearance
ü Generate other government agencies clearance documents
· Implement exports / imports SOPs
· Maintain exports/ imports records.
· Receive and record exports / imports customer orders
· Raise pro-forma invoices for customer orders
· Communicate with customers to obtain shipment approval as soon as possible
· Prepare export / imports documentation as per customer requirements
· Prepare export documentation to comply with terms of applicable letters of credit
· Capture orders in SAP and ensure pack and shelf-life requirements per market
· Support on induction process for new employees
· Engage with inspection authorities to ensure timely inspection
· Book approved consignments for transit
· Send pre/post alerts
· Track shipments to destination
· Maintain outbound shipments PODs
· Update clients as necessary.
· Participate in the implementation of departmental and site EMS objectives.
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem-solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment· Ability to work independently with minimal supervision
Interested and qualified applicants should submit their applications through the link below.
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
RequirementsCertification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem-solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment· Ability to work independently with minimal supervision
Customer Service Agent
Posted 16 days ago
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Job Description
Key Responsibilities
Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
Handle billing inquiries, process payments, and manage
Customer Service Coordinator
Posted 23 days ago
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Job Description
Key Responsibilities:
Manage overall client communication for processed orders – Act as the main point of contact between the Operations team and clients, ensuring all updates, queries, and concerns are addressed promptly and professionally.
Liaise with Sales, Production, and Supply Chain departments – Work closely with internal teams to ensure smooth order processing and timely delivery, while maintaining alignment with client requirements.
Escalate client issues to relevant departments – Identify and escalate operational or service-related challenges to the right teams for quick and effective resolution.
Oversee order distribution to departments – Ensure all incoming orders are accurately assigned to the correct departments for processing, tracking, and delivery.
Prepare operational reports and dashboards – Compile and analyze operational data to create reports and visual dashboards that support decision-making and performance tracking.
Manage the after-sales department – Oversee after-sales activities to ensure clients receive continuous support, issue resolution, and a positive post-purchase experience.
Update and chair Work-In-Progress (WIP) meetings – Lead regular operational meetings to track progress, address challenges, and align team priorities.
Undertake other assigned duties – Support the operations team and management by taking on additional responsibilities as needed to meet business goals.
RequirementsQualifications:
Diploma or Bachelor’s degree in Business Administration, Customer Service, Operations Management, or related field.
Minimum 3 years’ experience in customer service, operations, or a related role.
Must have attained a minimum grade of B- (minus) in KCSE (Form 4).
Proficiency in MS Office Suite (Excel, Word, PowerPoint).
Experience in preparing reports and dashboards is an added advantage.
Soft Skills:
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
High attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Strong organizational and multitasking skills.
Customer-focused mindset with a proactive approach.
Customer Service Representative - Portuguese

Posted 21 days ago
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Job Description
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
Customer Service Representative - Portuguese

Posted 21 days ago
Job Viewed
Job Description
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
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Remote Customer Service Representative
Posted today
Job Viewed
Job Description
Key Duties:
- Respond promptly and courteously to customer inquiries via various communication channels.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues and complaints efficiently and effectively.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed and accurate customer records and interaction logs in the CRM system.
- Process orders, forms, applications, and requests as needed.
- Gather customer feedback and report any recurring issues or suggestions for improvement.
- Strive to achieve and exceed customer service performance metrics.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to all company policies and procedures to ensure quality service delivery.
- Proven customer support experience or experience in a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer issues.
- Proficiency with computer systems and CRM software.
- A reliable internet connection and a quiet, dedicated workspace are mandatory.
- Ability to adapt to changing procedures and learn new products and services quickly.
- A positive attitude and a commitment to customer satisfaction.