0 Serena Hotels jobs in Kenya

Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

• Receive calls from customers requiring delivery services.
• Use a POS system to manage customer orders.
• Phone call follow up on customer reception of order and payments made.
• Providing excellent service to clients who come physically for their own products.
• Following up customers for feedback on improvement of services.
• Managing customer inquiries and concerns.

Qualifications

• Experience in Customer service roles/Front office roles for over 3 years is required
• Phone Etiquette, Customer Service, and Communication skills
• Excellent interpersonal and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Excellent verbal and written communication skills

About Us

Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence.

Position Overview

We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.

Key Responsibilities

• Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
• Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
• Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
• Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
• Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
• Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
• Maintain accurate records of customer interactions, service issues, and resolutions.
• Escalate unresolved matters to the relevant departments for timely resolution.
• Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
• Collect and analyze customer feedback to support continuous service improvement.
• Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.

Requirements

• A
  minimum of a Diploma or Bachelor's degree
  in
  Business Administration, Communication, Public Relations, Information Technology
  or a related field.
• Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
• Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
• Proficiency in using CRM platforms and support ticketing systems.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
• High level of attention to detail, with strong organizational and documentation skills.

Benefits

• Lunch is provided.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Position Description
Provide excellent customer service and sell bank products to customers to provide the best customer experiences and at the same time achieve department targets.

DUTY & RESPONSIBILITY

• Deliver to customers with effective and efficient banking products and services.
• Ensure proper data entries and transactions of products and services provided to customers.
• Prepare routine records and reports required by the supervisor and/or manager. Process customers' account openings and ensure efficiency and accuracy.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Cross-sale bank products and services, life insurance.
• Upload the specimen signature form signed by the proper discretionary holder(s) in a timely manner.
• Meet and exceed customer expectations through providing superior customer service.
• Must undertake any other work as assigned.

QUALIFICATION

• Hold a bachelor's degree or be pursuing year 4, semester 2 in English, banking & finance, accounting, or an equivalent.
• Must have good command of both spoken English and Chinese.
• Pleasant and friendly personality.
• Good problem-solving skills.
• Computer literacy, in particular, Microsoft Word and Excel.
• Willing to work under pressure and overtime.

How To Apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through

Company Description

Mixa Paints, based in Nairobi, Kenya, is a leading manufacturer of high-quality coatings for the automotive and wood refinishing sectors. Committed to excellence and innovation, Mixa Paints adheres to global standards in product performance, sustainability, and customer satisfaction. Our solutions are trusted by professionals across Africa for their durability, precision, and superior finish. We aim to become a regional benchmark in the coatings industry.

Role Description

This is a full-time onsite role for a Customer Service Specialist located in Nairobi County, Kenya. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and enhancing the overall customer experience. Daily tasks include responding to customer queries, managing complaints, and maintaining positive relationships with clients.

Qualifications

• Proficiency in Customer Support and ensuring Customer Satisfaction
• Strong Phone Etiquette and Customer Service skills
• Experience in enhancing Customer Experience
• Excellent verbal and written communication skills
• Ability to work effectively in a team and manage time efficiently
• Familiarity with customer service software and CRM tools is a plus
• Bachelor's degree in Business, Communications, or related field is advantageous

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including e-commerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

The Role
Job Description
English-Speaking Customer Support Representative (Remote)

• Location: Remote
• Compensation: 45K KES–62K KES/month (Based on experience)
• Type: Full-time | Remote | Customer Service

About The Role
We are looking for English-speaking Customer Support Representative
to join our growing international support team. In this role, you will communicate with customers via phone, email, and live chat, ensuring that all inquiries are handled with professionalism, clarity, and empathy. You'll also act as a language English, translating customer communications and documents when needed.

Key Responsibilities

• Provide high-quality customer support in English.
• Handle inquiries, complaints, and service issues with patience and professionalism.
• Translate communication materials and support documents in English.
• Maintain detailed records of all customer interactions.
• Collaborate with internal departments to resolve complex cases and improve service quality.

Why Join Us?

• Work from anywhere
• Competitive salary based on experience
• International and inclusive work environment
• Opportunity to grow with a global team

Pay Range And Compensation Package

• Based on experience (45K KES - 62K KES)
• Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. If this opportunity aligns with your experience and goals, we encourage you to apply.

Ideal Profile
Requirements

• Fluent in English (C1 or above), both spoken and written.
• Previous experience in customer support or after-sales service preferred.
• Strong problem-solving abilities and a customer-focused mindset.
• Self-motivated, reliable, and able to work effectively in a remote setting.

Preferred Qualifications

• Experience working in a remote team environment.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently and calmly under pressure.

What's on Offer?

• Opportunity within a company with a solid track record of performance

Company:
StreamPrime

Location:
Remote (Positions available for candidates in East Africa only)

Job Type:
Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs.

Our vast library includes:

1. Over 5 million movies and TV shows
2. Live coverage of all major sporting events
3. Over 1 million global radio stations
4. More than 170 live television stations

As we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience.

Job Summary

We are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience. The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform.

Key Responsibilities

1. Serve as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support.
2. Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation.
3. Assist customers with billing inquiries, subscription management, and payment processing.
4. Educate users on StreamPrime's features, content library, and benefits to enhance their viewing experience.
5. Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.
6. Maintain detailed and accurate records of customer interactions and transactions.
7. Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service.

Required Qualifications & Skills

1. A minimum of 5 years of proven experience in a customer service role.
2. Exceptional communication and interpersonal skills, with a professional and friendly demeanour.
3. Strong problem-solving abilities and technical aptitude.
4. Must own a reliable personal laptop.
5. Must have a stable home internet connection with a minimum speed of 15-20 Mbps.
6. A genuine passion for movies, TV shows, sports, and digital entertainment.

Language Requirements

Candidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region:

1. East Africa:
   Fluent in English and
   Swahili
   .

Critical Requirement: You Must Be a StreamPrime User

This is not a typical customer service role.
We are exclusively hiring individuals who know, use, and love our platform.
Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.

If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience.

What We Offer

1. Competitive Salary:
   Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments.
2. Performance Incentive:
   Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction.
3. Communication Allowance:
   A monthly allowance to cover internet and communication costs, ensuring you stay connected.
4. Growth Opportunity:
   Be part of a fast-growing, dynamic company at the forefront of the entertainment industry.

Application Process

1. Submit your application.
2. Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score.
3. The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.

If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.

Join Our Award-Winning Team at Family Resource Home Care
We're looking for someone who is passionate about improving the quality of life for our clients and helping them stay safe and independent. Our mission is simple: improve more lives

What You'll Do

• Handle Inbound Calls: Manage high call volumes, providing efficient and professional support.
• Use Software Effectively: Assist with schedule adjustments, general questions, and basic company information.
• Maintain Schedules: Keep client and caregiver schedules updated and document all conversations thoroughly.
• Support Staffing Efforts: Work with branch teams to aid in staffing needs.
• Evaluate Client Inquiries: Direct and resolve Client Care inquiries appropriately.
• Communicate Schedule Changes: Notify clients and caregivers about updates, cancellations, and shift acceptances.
• Assist Caregivers: Coach caregivers on using Point-of-Care for accurate timekeeping and task completion.
• Ensure After-Hours Coverage: Participate in a team rotation for after-hours on-call needs.
• And More

Work Schedule

• Location: Office environment (100% of the time) Liberty Lake, WA
• Shifts: Fri-Mon 7A-6P PST

Are You a Good Fit?

• Passionate About Helping Others: If you're dedicated to improving lives, you're on the right track
• Customer Service Experience: Ideally, you have 2 years of experience in customer service.
• Strong Problem-Solving Skills: Excellent communication and technical proficiency are essential.
• Relevant Experience: Call center or healthcare experience is a plus.

What Will We Offer You?

At Family Resource Home Care, We Ask a Lot Of Our Employees, Which Is Why We Give So Much In Return. In Addition To Your Competitive Pay, Medical/dental/vision Plan, And Matching 401(k), We'll Shower You With Perks, Including

• Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
• Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that
• 11 Paid Holidays: Enjoy time with friends and family during the holidays.

If you're ready to make a difference, we'd love to hear from you

• Responding to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Providing detailed information about products and services.
• Troubleshooting and resolving customer complaints and technical issues.
• Escalating complex issues to the appropriate departments.
• Maintaining customer records and updating account information.
• Processing orders, returns, and exchanges.
• Gathering customer feedback to help improve services.
• Adhering to company policies and procedures.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide information about products and services, guiding customers to the best solutions.
• Troubleshoot and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Meet and exceed individual and team performance targets for customer satisfaction and resolution rates.
• Collaborate with team members to share best practices and support a positive team environment.
• Proactively seek solutions to customer problems and follow up to ensure resolution.
• Stay updated on product knowledge and service offerings.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency with computers and common software applications, including CRM systems.
• A passion for helping customers and a friendly, approachable demeanor.
• Ability to work effectively in a team and independently.
• Strong organizational and time management skills.
• Flexibility to work various shifts, as required.