37 Serena Hotels jobs in Kenya

Customer Service Representative

00200 Abothuguchi West KES45000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a dedicated and customer-oriented Customer Service Representative to join their team in Ongata Rongai. This role requires a proactive approach to assisting customers, resolving inquiries, and ensuring a positive brand experience. You will be the primary point of contact for customers, handling calls, emails, and potentially in-person interactions, providing accurate information and efficient solutions. The ideal candidate possesses excellent communication and interpersonal skills, a patient demeanor, and a commitment to exceeding customer expectations. Strong problem-solving abilities and a friendly, professional attitude are essential for success in this role.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and potentially in person in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues efficiently and empathetically.
  • Process orders, returns, and exchanges accurately.
  • Maintain customer records and update
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Customer Service Representative

40102 Kisumu KES40000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking dedicated and empathetic Customer Service Representatives to join their team. This hybrid role offers the flexibility of working both from home and in the office, providing a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
  • Provide accurate information about products and services.
  • Process orders, returns, and exchanges according to company policies.
  • Educate customers on product features and benefits.
  • Maintain customer records by updating
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CUSTOMER SERVICE COORDINATOR

00100 Abothuguchi West Q-Sourcing

Posted 10 days ago

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Job Description

Permanent

JOB TITLE: CUSTOMER SERVICE COORDINATOR

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, Kenya

Job Summary:

The role will be responsible for providing support in the FFL Imports /exports function effectively and efficiently in compliance with client and customer requirements.

DUTIES & RESPONSIBILITIES:

·    Compliance with local authorities’ requirement for imports/exports, including but not limited to:

ü  Processing of permits and IDFs

ü  Co-ordinate shipping & logistics activities per client requirements

ü  Prepare Certificates such certificates of Origin, (EAC /COMESA)

ü   Prepare and dispatch files for customs clearance

ü  Generate other government agencies clearance documents

·    Implement exports / imports SOPs

·    Maintain exports/ imports records.

·    Receive and record exports / imports customer orders

·    Raise pro-forma invoices for customer orders

·    Communicate with customers to obtain shipment approval as soon as possible

·    Prepare export / imports documentation as per customer requirements

·    Prepare export documentation to comply with terms of applicable letters of credit

·    Capture orders in SAP and ensure pack and shelf-life requirements per market

·    Support on induction process for new employees

·    Engage with inspection authorities to ensure timely inspection

·    Book approved consignments for transit

·    Send pre/post alerts

·    Track shipments to destination

·    Maintain outbound shipments PODs

·    Update clients as necessary.

·    Participate in the implementation of departmental and site EMS objectives.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem-solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment

·    Ability to work independently with minimal supervision

Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

RequirementsCertification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalentsExperience in Freight forwarding and customs clearance operations. Minimum 1 year experienceExcellent Communication skillsDecision–making, problem-solving, creativityAnalytical skills, attention to detailAbility to interact at a high level with clients, senior management, and authoritiesAbility to work in a team environment

·    Ability to work independently with minimal supervision

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Customer Service Agent

80200 Casuarina Zeplin Investments Ltd

Posted 16 days ago

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Job Description

About Us Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence. Position Overview We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.

Key Responsibilities

Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.

Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.

Handle billing inquiries, process payments, and manage

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Customer Service Coordinator

00200 Bridge Talent Management

Posted 23 days ago

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Job Description

Permanent
Our client in the furniture manufacturing industry is looking for a Customer Service Coordinator to join their Operations team.

Key Responsibilities:

Manage overall client communication for processed orders – Act as the main point of contact between the Operations team and clients, ensuring all updates, queries, and concerns are addressed promptly and professionally.

Liaise with Sales, Production, and Supply Chain departments – Work closely with internal teams to ensure smooth order processing and timely delivery, while maintaining alignment with client requirements.

Escalate client issues to relevant departments – Identify and escalate operational or service-related challenges to the right teams for quick and effective resolution.

Oversee order distribution to departments – Ensure all incoming orders are accurately assigned to the correct departments for processing, tracking, and delivery.

Prepare operational reports and dashboards – Compile and analyze operational data to create reports and visual dashboards that support decision-making and performance tracking.

Manage the after-sales department – Oversee after-sales activities to ensure clients receive continuous support, issue resolution, and a positive post-purchase experience.

Update and chair Work-In-Progress (WIP) meetings – Lead regular operational meetings to track progress, address challenges, and align team priorities.

Undertake other assigned duties – Support the operations team and management by taking on additional responsibilities as needed to meet business goals.

Requirements

Qualifications:

Diploma or Bachelor’s degree in Business Administration, Customer Service, Operations Management, or related field.

Minimum 3 years’ experience in customer service, operations, or a related role.

Must have attained a minimum grade of B- (minus) in KCSE (Form 4).

Proficiency in MS Office Suite (Excel, Word, PowerPoint).

Experience in preparing reports and dashboards is an added advantage.

Soft Skills:

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

High attention to detail and accuracy.

Ability to work under pressure and meet deadlines.

Strong organizational and multitasking skills.

Customer-focused mindset with a proactive approach.

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Customer Service Representative - Portuguese

Nairobi, Nairobi The Cigna Group

Posted 21 days ago

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Job Description

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Portuguese

Nairobi, Nairobi The Cigna Group

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Service Representative

40100 Kisumu KES35000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a dedicated and empathetic Remote Customer Service Representative to join their expanding support team. In this fully remote role, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries with professionalism and efficiency. Your primary responsibility will be to ensure a positive customer experience through clear communication, active listening, and effective problem-solving across various channels such as phone, email, and chat. This is an excellent opportunity for individuals who are passionate about helping others and thrive in a flexible, home-based work environment.

Key Duties:
  • Respond promptly and courteously to customer inquiries via various communication channels.
  • Provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer issues and complaints efficiently and effectively.
  • Escalate complex issues to appropriate departments when necessary.
  • Maintain detailed and accurate customer records and interaction logs in the CRM system.
  • Process orders, forms, applications, and requests as needed.
  • Gather customer feedback and report any recurring issues or suggestions for improvement.
  • Strive to achieve and exceed customer service performance metrics.
  • Proactively identify opportunities to enhance the customer experience.
  • Adhere to all company policies and procedures to ensure quality service delivery.
Required Skills and Qualifications:
  • Proven customer support experience or experience in a similar client-facing role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Patience and empathy when dealing with customer issues.
  • Proficiency with computer systems and CRM software.
  • A reliable internet connection and a quiet, dedicated workspace are mandatory.
  • Ability to adapt to changing procedures and learn new products and services quickly.
  • A positive attitude and a commitment to customer satisfaction.
This remote position requires self-motivation and a strong work ethic to deliver outstanding support to our valued customers.
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