162 Customer Service Representatives jobs in Nakuru
Senior Holistic Wellness Coach - Remote Client Services
20100 Mwembe
KES100000 Annually
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Posted 2 days ago
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Job Description
Our client, a forward-thinking wellness company dedicated to promoting holistic health and well-being, is looking for a highly motivated and experienced Senior Holistic Wellness Coach to join their entirely remote team. This role involves guiding clients through personalized wellness journeys, focusing on mind-body integration, stress management, nutrition, and lifestyle enhancements. You will leverage your expertise in various wellness modalities to empower individuals to achieve their health goals and live more balanced lives. The ideal candidate will possess a comprehensive understanding of nutrition, fitness, mindfulness, and stress reduction techniques, combined with exceptional coaching and motivational skills. You will be responsible for conducting initial assessments, developing customized wellness plans, providing ongoing support and accountability, and educating clients on sustainable healthy habits. Strong empathy, active listening skills, and the ability to build trusting relationships are essential. This is a remote position, allowing you to connect with clients globally, with a particular focus on supporting individuals in and around Nakuru, Nakuru, KE through virtual sessions and digital resources. You will contribute to a positive and transformative client experience, fostering lasting improvements in their overall well-being.
Key Responsibilities:
Key Responsibilities:
- Develop and deliver personalized holistic wellness coaching programs for clients.
- Conduct comprehensive client assessments to understand their health goals and challenges.
- Create customized wellness plans incorporating nutrition, fitness, stress management, and mindfulness.
- Provide ongoing coaching, motivation, and accountability to clients via virtual sessions.
- Educate clients on healthy lifestyle choices and sustainable habit formation.
- Monitor client progress and adjust wellness plans as needed.
- Stay current with research and trends in holistic health, nutrition, and wellness coaching.
- Foster strong, supportive, and trusting relationships with clients.
- Collaborate with other wellness professionals to provide comprehensive client care.
- Maintain accurate and confidential client records.
- Certified Holistic Wellness Coach or equivalent certification from a recognized institution.
- Bachelor's degree in Health Science, Nutrition, Psychology, or a related field is advantageous.
- Minimum of 5 years of experience in wellness coaching or a related health and wellness field.
- Deep knowledge of nutrition principles, fitness guidelines, mindfulness practices, and stress management techniques.
- Exceptional active listening, empathy, and communication skills.
- Proven ability to motivate and guide individuals towards achieving their health goals.
- Strong organizational and time management skills, with the ability to manage multiple clients remotely.
- Proficiency in using virtual communication platforms and wellness tracking software.
- A genuine passion for promoting health and well-being.
- Experience working with diverse client populations is desirable.
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0
Customer Support Specialist
20101 Mwembe
KES70000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Nakuru, Nakuru, KE . This role is pivotal in ensuring customer satisfaction by providing timely and effective assistance across various communication channels. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and offering solutions with professionalism and efficiency. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong desire to help others.
Responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting technical problems, and guiding customers through product features and services. You will be responsible for documenting customer interactions, escalating complex issues to the appropriate departments, and providing feedback to improve customer experience. A key aspect of this role involves actively listening to customer concerns, identifying their needs, and offering personalized support to build lasting relationships. You should be adept at using customer relationship management (CRM) software and other support tools to manage cases effectively. The ability to remain calm and composed under pressure, handle multiple requests simultaneously, and maintain a positive attitude is essential. Continuous learning about our client's products and services will be crucial to providing accurate and comprehensive support.
Responsibilities:
Qualifications:
Responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting technical problems, and guiding customers through product features and services. You will be responsible for documenting customer interactions, escalating complex issues to the appropriate departments, and providing feedback to improve customer experience. A key aspect of this role involves actively listening to customer concerns, identifying their needs, and offering personalized support to build lasting relationships. You should be adept at using customer relationship management (CRM) software and other support tools to manage cases effectively. The ability to remain calm and composed under pressure, handle multiple requests simultaneously, and maintain a positive attitude is essential. Continuous learning about our client's products and services will be crucial to providing accurate and comprehensive support.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate and timely information about products and services.
- Troubleshoot and resolve customer issues and complaints.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate internal teams.
- Proactively identify opportunities to improve the customer experience.
- Follow communication guidelines and company policies.
- Maintain a high level of customer satisfaction.
- Assist with customer onboarding and basic setup processes.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field is advantageous.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage time effectively.
- Comfortable working in a fast-paced environment.
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1
Customer Support Specialist
20100 Mwembe
KES45000 Monthly
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Posted 2 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Nakuru, Kenya . This role offers a hybrid work arrangement, allowing for a balance between remote flexibility and in-office collaboration. As a Customer Support Specialist, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. Your core responsibilities will include responding to customer queries via phone, email, and chat; troubleshooting technical issues and guiding customers through solutions; processing customer requests and orders; escalating complex issues to the appropriate departments; documenting customer interactions and feedback; and contributing to the continuous improvement of customer service processes. The ideal candidate possesses excellent communication skills, both written and verbal, with a patient and understanding demeanor. A strong ability to listen actively and empathize with customer concerns is paramount. Previous experience in a customer service or helpdesk role is highly desirable. Familiarity with CRM software and ticketing systems will be an advantage. You should be adept at problem-solving and possess a knack for finding creative solutions. The ability to work independently and as part of a team, especially in a hybrid setting, is essential. You will need to be organized, detail-oriented, and capable of managing multiple tasks simultaneously. This role requires a proactive approach to customer satisfaction and a commitment to upholding the company's standards of service excellence. Training will be provided to ensure you are well-equipped to handle the diverse range of customer needs. If you are passionate about helping people and thrive in a supportive team environment, we encourage you to apply.
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2
Customer Support Specialist
20400 Mwembe
KES70000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team. This role involves providing exceptional service and technical assistance to a diverse customer base. You will be the first point of contact for customer inquiries, resolving issues efficiently and effectively through various communication channels, including phone, email, and chat. Key responsibilities include troubleshooting technical problems, guiding customers through product features and functionalities, processing service requests, and escalating complex issues to the appropriate departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a natural ability to build rapport and maintain a positive customer experience. A strong understanding of common IT issues and basic troubleshooting techniques is beneficial. You will be expected to maintain detailed records of customer interactions and resolutions in our CRM system. This role requires strong problem-solving abilities, patience, and a commitment to customer satisfaction. The ability to work collaboratively with team members and adapt to evolving support needs is crucial. This is an excellent opportunity to grow within a customer-centric organization, contributing to positive customer relationships and brand loyalty. You will be part of a supportive team environment, with opportunities for professional development in the customer service field. The hybrid work model offers a balance between in-office collaboration and remote flexibility. Naivasha, Nakuru, KE .
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3
Customer Support Specialist
20200 Mwembe
KES65000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and empathetic Customer Support Specialist to join their dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences and possess strong problem-solving skills. This role is based in our vibrant **Naivasha, Nakuru, KE** office, with a flexible hybrid work arrangement allowing for a blend of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Provide first-line support to customers via phone, email, and live chat, addressing inquiries and resolving issues efficiently and courteously.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to relevant departments or senior support staff when necessary.
- Maintain a high level of product knowledge to effectively answer customer questions.
- Identify trends in customer inquiries and provide feedback to the product and service teams for continuous improvement.
- Proactively seek opportunities to enhance the customer experience and build strong customer relationships.
- Adhere to service level agreements (SLAs) and internal quality standards.
- Participate in team meetings and training sessions to stay updated on product changes and support procedures.
- Contribute to the development of FAQs and knowledge base articles.
- Previous experience in a customer service or helpdesk role is highly desirable.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
- Strong active listening and interpersonal skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and understanding demeanor when dealing with customer concerns.
- High school diploma or equivalent required; further education or certifications in customer service or a related field are a plus.
- Adaptability and willingness to learn new technologies and processes.
- A positive attitude and a commitment to teamwork.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
20100 Mwembe
KES60000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team. In this hybrid role, you will be the primary point of contact for customers, providing exceptional service and support to ensure a positive experience. Your responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting issues, and guiding customers through product features and services. You will play a crucial role in resolving customer concerns efficiently and effectively, escalating complex problems to appropriate departments when necessary. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine passion for helping others. You should be adept at understanding customer needs, providing clear and concise solutions, and maintaining a professional and friendly attitude at all times. Familiarity with customer relationship management (CRM) software is a plus. You will be expected to adhere to service level agreements (SLAs) and contribute to improving customer satisfaction metrics. This role requires a self-starter who can manage their time effectively, balancing remote work with necessary in-office collaboration. A strong commitment to providing outstanding customer service and a willingness to learn about our client's products and services are essential. Join us and make a difference by delivering top-tier support to our valued customers.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat).
- Troubleshoot and resolve customer issues and complaints effectively.
- Provide information about products and services.
- Guide customers through product usage and features.
- Escalate unresolved issues to relevant departments.
- Maintain accurate records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Contribute to customer satisfaction and loyalty.
- Gather customer feedback and report insights to the team.
- Collaborate with team members to ensure consistent service delivery.
- High school diploma or equivalent; further education or certification is a plus.
- Proven customer support or client service experience.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer support software and tools.
- Patient, empathetic, and customer-centric attitude.
- Ability to work effectively in a hybrid remote and in-office environment.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist
20100 Mwembe
KES60000 Monthly
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Posted today
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Job Description
We are looking for a compassionate and efficient Customer Support Specialist to join our fully remote team. In this role, you will be the first point of contact for our valued customers, providing exceptional assistance and resolving inquiries with professionalism and empathy. You will handle customer queries via various channels, including email, chat, and phone, ensuring timely and accurate resolutions. This position is ideal for individuals who excel at communication, problem-solving, and thrive in a fast-paced, virtual support environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide support via email, live chat, and phone.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Educate customers on product features and functionalities.
- Document all customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to appropriate teams when necessary.
- Provide feedback to product and development teams based on customer interactions.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Adhere to company policies and procedures for customer support.
- Identify opportunities to improve the customer support process.
- Contribute to a positive and supportive team environment.
- Previous experience in customer service or a related support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- A high school diploma or equivalent is required; further education is a plus.
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6
Senior Customer Support Manager
20110 Mwembe
KES480000 Annually
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Posted today
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Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and experienced Senior Customer Support Manager to spearhead their fully remote customer service and helpdesk operations. This critical role involves leading a global team of support professionals, optimizing support processes, and ensuring unparalleled customer satisfaction. The ideal candidate will possess strong leadership abilities, exceptional problem-solving skills, and a deep understanding of customer service best practices within a remote-first environment. You will be instrumental in shaping the customer experience and driving loyalty.
Responsibilities:
Qualifications:
This is a fully remote position, officially based in Naivasha, Nakuru, KE , offering significant autonomy and flexibility. Join our client's dedicated team and redefine customer support excellence.
Responsibilities:
- Lead, manage, and mentor a distributed team of customer support representatives and helpdesk technicians.
- Develop and implement strategies to improve customer satisfaction, reduce response times, and enhance first-contact resolution rates.
- Oversee the daily operations of the customer support and helpdesk functions, ensuring seamless service delivery.
- Establish and monitor key performance indicators (KPIs) for the support team, such as CSAT, NPS, response time, and resolution time.
- Develop and refine support processes, workflows, and documentation to improve efficiency and consistency.
- Manage and optimize the use of CRM and helpdesk software, ensuring effective utilization and data integrity.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Collaborate with product, engineering, and sales teams to provide feedback on customer issues and product improvements.
- Develop and deliver comprehensive training programs for new and existing support staff.
- Champion a customer-centric culture throughout the organization.
- Identify opportunities for automation and self-service solutions to enhance customer experience.
- Regularly report on support team performance and customer insights to senior management.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer support or helpdesk management, with at least 3 years in a leadership role.
- Proven ability to lead and manage remote teams effectively.
- Strong understanding of customer service principles, metrics, and best practices.
- Experience with various helpdesk software and CRM platforms (e.g., Zendesk, Salesforce Service Cloud, Jira Service Management).
- Excellent problem-solving, analytical, and decision-making skills.
- Outstanding communication, interpersonal, and conflict-resolution abilities.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
- Experience in developing training materials and conducting staff training.
- A passion for delivering exceptional customer experiences.
- Familiarity with technical support environments is a plus.
This is a fully remote position, officially based in Naivasha, Nakuru, KE , offering significant autonomy and flexibility. Join our client's dedicated team and redefine customer support excellence.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist
20200 Mwembe
KES75000 Annually
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Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring exceptional customer experiences by providing timely, accurate, and empathetic support across various communication channels. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and guiding them through our product/service offerings. As a senior member of the team, you will also be responsible for mentoring junior support staff, developing and refining support processes, and identifying trends to provide feedback to product and engineering teams. The ideal candidate will possess a deep understanding of customer service best practices and a passion for problem-solving. You will work collaboratively with cross-functional teams to enhance customer satisfaction and loyalty. This is a fully remote position, allowing you to work from the comfort of your home. While the operational base for the role is associated with Naivasha, Nakuru, KE , you are not required to reside in this location or come into an office. We are looking for individuals who can manage their time effectively, maintain high levels of productivity, and communicate proactively within a virtual environment. Responsibilities include:
- Responding to customer inquiries via email, chat, and phone in a professional and timely manner.
- Troubleshooting and resolving complex customer issues, escalating when necessary.
- Documenting customer interactions and resolutions accurately in our CRM system.
- Developing and maintaining comprehensive knowledge base articles and FAQs.
- Providing feedback to product and engineering teams based on customer interactions and identified trends.
- Mentoring and training new and existing customer support representatives.
- Contributing to the continuous improvement of customer support processes and workflows.
- Analyzing support metrics to identify areas for improvement and report on team performance.
- Ensuring adherence to company service level agreements (SLAs).
- Proactively identifying opportunities to enhance the customer journey and customer satisfaction.
- Proven experience in a customer support or helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Demonstrated ability to work independently and as part of a remote team.
- A patient and customer-centric approach.
- Experience in training or mentoring junior staff is highly desirable.
- Bachelor's degree in a related field or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
20101 Mwembe
KES60000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Nakuru, Nakuru, KE . This role is crucial in ensuring exceptional customer satisfaction by providing prompt, accurate, and friendly support across various channels. The ideal candidate will possess a deep understanding of customer service best practices, excellent communication skills, and a proactive approach to problem-solving.
Responsibilities:
Qualifications:
Responsibilities:
- Handle complex customer inquiries and issues via phone, email, and live chat, escalating when necessary.
- Develop and maintain a comprehensive knowledge base of our client's products and services to effectively assist customers.
- Train and mentor junior support staff, sharing best practices and ensuring consistent service quality.
- Analyze customer feedback and support trends to identify areas for improvement in products, services, and support processes.
- Collaborate with other departments (e.g., Sales, Product Development) to resolve customer issues and provide feedback on customer needs.
- Contribute to the development and refinement of support policies and procedures.
- Monitor and report on key customer service metrics.
- Ensure all customer interactions are logged accurately and promptly in the CRM system.
- Proactively identify customer needs and offer solutions or additional services.
- Stay up-to-date with industry trends and competitor activities.
Qualifications:
- A minimum of 3-5 years of experience in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Proven ability to handle difficult customer situations with patience and professionalism.
- Excellent verbal and written communication skills in English and Swahili.
- Strong problem-solving and analytical skills.
- Proficiency in CRM software and helpdesk ticketing systems.
- Experience in training or mentoring team members is a plus.
- Ability to work effectively both independently and as part of a team.
- High school diploma or equivalent; a college degree in a related field is preferred.
- Demonstrated ability to manage time effectively and prioritize tasks in a fast-paced environment.
- A genuine passion for helping people and providing outstanding service.
This advertiser has chosen not to accept applicants from your region.
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