1,670 Customer Service Representatives jobs in Kenya

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Client Services Consultant is expected to:

• Provide an effective Query Resolution service.
• Interacting in a professional, friendly manner with internal as well as external clients.
• Understand the risks associated with handling client queries and dissemination of confidential information.
• Provide effective resolution of all compliance issues including regulatory requirements as they pertaining to account management

Qualifications:
First Degree

Field of Study
: Business Commerce, Finance or any other related field

Mandarin speaking is a Mandatory Requirement
.

Experience

Two years working experience with a bias in operations and/or call centre

• Sound knowledge of transaction processing as it relates to channels for accounts, products and transaction types.
• Knowledge of bank products and services applicable to the market served.
• Knowledge of service standards.
• Knowledge of the Code of Banking Practice.
• Sound knowledge of regulatory requirements in the handing and monitoring of accounts opened

Technical Competencies

• Good analytical skills
• Communicates with impact
• Attention to detail
• Fluent in Mandarin Language

Behavioural Competencies

• Analytical, pays attention to detail.
• Sense of responsibility/Ownership
• Independent and energetic. Needs to be self motivated and shows initiative.
• Customer service oriented
• A team player.
• Maintains good working relations with stakeholders

EDUCATIONAL REQUIREMENT

College Graduate of 4, 5 year-course, preferably: Medical Allied Courses

Experience And Training
at least 6 months hospital experience is an advantage but may not be required

Skills Requirement
Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or TECHNICAL area

Position Title:

Account Manager

Application Method:

1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
2. Leading the development and execution of marketing campaigns based on the clients needs.
3. Conducting market research and analysis to identify industry trends and opportunities.
4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.

7. Committing to continuous learning and professional development.

8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

1. Key Competencies:

4.1 Qualifications:

1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
2. Project Management
3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
4. Strong written and verbal communication and presentation skills.
5. Exceptional organizational and time management abilities.
6. Proven ability to work independently and as part of a team in a fast-paced environment.
7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

1. Client Relationship Management
2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
3. Team Collaboration
4. Market Research and Analysis; Data Analysis and Reporting
5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager

Senior IT Assistant, Client Services
Job #: req34494

Organization: World Bank

Sector: Information & Communication Technology

Grade: GD

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Nairobi,Kenya

Required Language(s): English

Preferred Language(s)
Closing Date: 10/17/2025 (MM/DD/YYY) at 11:59pm UTC

Description
WBG: Innovation and partnership bond the five institutions of the World Bank Group (WBG): The International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world's largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data.

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing World Bank Group units with innovative digital tools and technologies to transform how they deliver value for their end-users; empowerment & effectiveness, by ensuring that all World Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the World Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the World Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

ITSR1: The IT Regional Tech Solutions 1 (ITSR1) is primarily tasked with ensuring cohesive delivery of regional IT programs and IT Support initiatives in South Asia, East Asia, and Africa, as well as aligning existing support channels with business needs. In achieving its objectives and providing the best possible IT customer experience, Technology Solutions Team directs and partners with other ITS teams/ Service-Desks, Training and Outreach, as well as cross-functional teams delivering products and solutions.

The Senior IT Assistant will provide ongoing support for all Nairobi, Kenya World Bank Group Office staff as well as visiting staff and missions from HQ or other Country Offices. S/he will manage the full range of information technologies for the office, which include, but not limited to addressing desktop support, conferencing support, remote access and network support, issues concerning the maintenance and implementation of IT standards, knowledge sharing, asset inventory, maintaining local vendor relations and understanding contracts/Service Level Agreements (SLA), as well as providing local office training.

This position is based in Nairobi, Kenya, and reports to the Regional IT Lead and Team Coach for Africa East.

Roles & Responsibilities

• Works directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer's comfort level with technology.
• Assesses more complex, non-routine problems in his/ her area of specialization including those escalated by others.
• Serves as first/ second point of contact called upon to resolve customer problems. Identifies and engages the resources necessary to fully evaluate and address the situation, following up to ensure effective resolution.
• Conducts complete diagnostics of most business technology problems, including those involving multiple systems, WBG staff, platforms, and technologies.
• Analyzes information related to business partnership, identifying, and reporting on trends, anomalies, etc. Identify opportunities for improvements and escalate to management.
• Supports and maintains the end-user environment. This includes configuring new hardware, reviewing, and addressing virus alerts, installing, and troubleshooting software including patches, performing tests, and monitoring the environment (especially during peak periods) to anticipate support needs.
• Participates in facilities work and vendor management, as part of CO administrative teams. Participate in security and business continuity activities. Supports installation, maintenance, upgrades to local networks and communications infrastructure.
• Disseminates information on common problems and issues to WBG staff.
• Tracks trending of issues and proactively escalates to Supervisor/ Service Providers
• Technical Knowledge Applies under limited guidance/ direction.
• Takes decisions for most routine cases with update to Team Coach.
• Recommend topics and provide necessary IT training sessions to WBG staff; offer agile solutions to meet WBG staff's evolving needs; help to increase awareness of WBG staff about available ITS tools and products.
• Evaluate and pilot test new products and services, both hardware and software.
• Attend training sessions and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG staff, monitor technology trends and developments.
• Administer WBG information security standards; adhere to Institutional and ITS policies, directives, and procedures; consistently enforce WBG technology standards; ensure that the integrity and security of WBG Systems are not compromised from within or outside the corporation.
• Demonstrate strong customer service skills and client orientation.
• Demonstrate ability in working in Agile teams using Scrum/Scale agile framework and updates the product backlog in Azure Dev Ops & Service Now
• Demonstrate ability to configure teams, boards, analytics and queries in Azure DevOps
• Demonstrate ability to create dashboards in Power BI and design workflow using PowerApps/PowerAutomate
• Support Technology Adoption of IT technologies including trainings and desk side coaching.

Selection Criteria

• Bachelor's degree with no experience required or equivalent combination of education and relevant experience.

Preferred certifications: ITIL Foundation, Scrum, Azure DevOps, Power Bi/Power App/Power Automate

• Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, MFD, Servers, Smartphones etc.
• Strong user support skills and the ability to work under pressure with accuracy and professionalism.
• Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.
• Strong knowledge of IT Service Management and experience of ITIL best practices
• Strong knowledge of Agile, Scrum, Azure DevOps, Power BI.
• Proficiency in the recent Microsoft Windows applications.
• In-depth knowledge of M365 applications including Co-Pilot/ AI.
• Knowledge of Network communication technologies and other WAN/LAN products.
• Familiarity with IP Telephony and troubleshooting.
• Good knowledge and experience of setting up and supporting Videoconference Facilities.
• Comfortable using remote access technologies and remote troubleshooting.
• Excellent communications skills: the ability to listen and then clearly describe the problem and proposed solution.
• Excellent written and spoken communication skills in English
• General knowledge of the mission and business requirements of the World Bank Group.
• Proven ability to work alone and in a team environment.

Note
: Only applicants who are nationals of the duty station or legal residents with authorization to work in the duty station will be considered

WBG Culture Attributes

• Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
• Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
• Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the
World Bank
and
IFC
, including our values and inspiring stories.

• Oversee the daily operations of the global client services department, ensuring efficiency and effectiveness.
• Develop, implement, and monitor operational policies and procedures to enhance service delivery.
• Manage operational budgets, including forecasting, tracking expenses, and identifying cost-saving opportunities.
• Lead and mentor a remote team of operational staff, fostering a collaborative and high-performance culture.
• Analyze operational data and key performance indicators (KPIs) to identify trends, challenges, and areas for improvement.
• Implement process improvements and technological solutions to optimize workflows and enhance productivity.
• Collaborate with cross-functional teams to ensure seamless integration of services and support.
• Manage vendor relationships and service level agreements as required.
• Ensure compliance with all relevant regulations and company policies.
• Develop and deliver regular operational reports to senior management.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, with a strong emphasis on process improvement and team leadership.
• Proven experience managing remote teams and operations.
• Excellent understanding of operational best practices and performance metrics (KPIs).
• Proficiency in using operations management software and collaborative tools (e.g., Asana, Trello, Slack, MS Teams).
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional organizational and time management abilities.
• Outstanding communication and interpersonal skills, with the ability to build rapport and motivate remote staff.
• Experience in developing and managing budgets.
• This is a fully remote position. The successful candidate must be self-motivated and comfortable working independently. While location is flexible, we are particularly interested in candidates who can contribute their expertise to operations relevant to Meru, Meru, KE .

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

Sign-on bonus available for eligible external applicants Contact us today to learn more
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I's are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role's focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities

• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.
• Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
• Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
• Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes all required training and compliance modules.
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Qualifications

• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) – Grammar and Spelling
• Member service and organizational skills
• Work well with other departments – Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional

Education

• High School Diploma or equivalent

Website:

Pay scale by applicable geographic location:

• Alaska: Min-$20.00 Mid-$4.31 Max- 29.17
• Arizona: Min- 16.77 Mid- 20.96 Max- 25.15
• Nevada: Min- 17.15 Mid- 21.44 Max- 25.73
• Texas: Min- 16.14 Mid- 20.18 Max- 24.22
• Washington: Min- 20.00 Mid- 24.35 Max- 29.23
• Wyoming: Min- 16.53 Mid- 20.67 Max- 24.80

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

• Provide expert advice and personalized recommendations on beauty and wellness products via various communication channels (phone, email, chat, social media).
• Educate customers on product ingredients, benefits, usage, and best practices.
• Assist customers with product selection based on their individual needs, skin types, and concerns.
• Resolve customer inquiries, complaints, and issues efficiently and empathetically, aiming for first-contact resolution.
• Build strong relationships with customers, fostering loyalty and encouraging repeat business.
• Stay up-to-date with the latest beauty and wellness trends, product innovations, and industry news.
• Document customer interactions, feedback, and issue resolutions in the CRM system.
• Collaborate with the marketing and product development teams to provide customer insights and feedback.
• Contribute to the development of FAQs, product guides, and other customer support resources.
• Proactively identify opportunities to enhance the customer experience and improve service delivery.
• Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.

• High school diploma or equivalent; a certification in esthetics, cosmetology, or a related field is a plus.
• Minimum of 3-5 years of experience in customer service, preferably within the beauty, skincare, or wellness industry.
• Extensive knowledge of beauty products, ingredients, and skincare routines.
• Demonstrated passion for health, wellness, and self-care.
• Exceptional communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote environment.
• Detail-oriented with strong organizational skills.
• Adaptable and eager to learn about new products and industry developments.

• Develop and deliver personalized holistic wellness coaching programs for clients.
• Conduct comprehensive client assessments to understand their health goals and challenges.
• Create customized wellness plans incorporating nutrition, fitness, stress management, and mindfulness.
• Provide ongoing coaching, motivation, and accountability to clients via virtual sessions.
• Educate clients on healthy lifestyle choices and sustainable habit formation.
• Monitor client progress and adjust wellness plans as needed.
• Stay current with research and trends in holistic health, nutrition, and wellness coaching.
• Foster strong, supportive, and trusting relationships with clients.
• Collaborate with other wellness professionals to provide comprehensive client care.
• Maintain accurate and confidential client records.

• Certified Holistic Wellness Coach or equivalent certification from a recognized institution.
• Bachelor's degree in Health Science, Nutrition, Psychology, or a related field is advantageous.
• Minimum of 5 years of experience in wellness coaching or a related health and wellness field.
• Deep knowledge of nutrition principles, fitness guidelines, mindfulness practices, and stress management techniques.
• Exceptional active listening, empathy, and communication skills.
• Proven ability to motivate and guide individuals towards achieving their health goals.
• Strong organizational and time management skills, with the ability to manage multiple clients remotely.
• Proficiency in using virtual communication platforms and wellness tracking software.
• A genuine passion for promoting health and well-being.
• Experience working with diverse client populations is desirable.