329 Customer Service Representatives jobs in Kenya
Call Center Representatives- Jomvu,Mombasa
00200 Mombasa, Coast
Bridge Talent Management
Posted 24 days ago
Job Viewed
Job Description
Job Overview We are looking for a Call Centre Agent for our client, a fast-growing social enterprise dedicated to improving access to clean energy in underserved communities. Their mission is to create lasting impact through innovative, affordable solutions that combine clean energy products with sustainable financing options. This role focuses on managing and recovering installment payments, engaging customers, resolving issues, and supporting credit risk management. We are looking for someone who can join the team and start immediately, bringing energy, efficiency, and a results-focused approach from day one. The ideal candidate is proactive, target-driven, and skilled at building rapport over the phone, with a strong background in customer care, loan recovery, or debt collection.Key Responsibilities
Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of the customer calls with CFM.
Resolve customer support cases that hinder the company from receiving payments, ensuring timely follow-up and documentation.
Update incorrect or outdated contact information to ensure accurate communication
Conduct customer training for stove usage and for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM.
RequirementsBachelor’s degree in Finance, Economics, Business Administration, or a related field
Proven experience in debt collection, loan recovery, or related call‑centre credit roles.
Basic understanding of debt recovery strategies and credit processes.
Excellent communication—English required, Kiswahili essential, local dialects a plus.
Analytical mindset, negotiation skills, ability to work under pressure.
Qualified candidates are encouraged to apply through our website or send an email to the with the subject line "call center representatives Mombasa" on or before 21 st August 2025.Please note that only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist
00200 Abothuguchi West
KES200000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their vibrant remote support team. This is a fully remote position, offering the flexibility to provide exceptional assistance to customers from anywhere. As a Customer Support Specialist, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing technical assistance with patience and professionalism. You will handle a high volume of customer interactions via phone, email, and chat, ensuring timely and effective resolutions. Your responsibilities include troubleshooting customer problems, guiding users through product features, documenting support tickets, and escalating complex issues to appropriate teams. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to help customers succeed. A strong understanding of the company's products or services is beneficial, but comprehensive training will be provided. You should be proficient in using customer support software and comfortable working in a fast-paced, remote team environment. The ability to multitask, prioritize effectively, and maintain a positive attitude under pressure is essential. This role is crucial in maintaining customer satisfaction and loyalty, making it a rewarding position for individuals passionate about service excellence.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products and services.
- Provide technical assistance and guidance to users.
- Document customer interactions and support requests accurately in the ticketing system.
- Escalate complex issues to senior support staff or relevant departments.
- Educate customers on product features and best practices.
- Contribute to the knowledge base by creating and updating support articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Adhere to company policies and procedures for customer support.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a related support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using customer support software and tools.
- Ability to multitask and manage time effectively in a remote setting.
- A stable internet connection and a dedicated workspace.
- Ability to work independently and as part of a remote team.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist
01000 Ruiru, Central
KES55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team. This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative benefits of in-office interaction. You will be a vital point of contact for customers, providing timely and effective assistance to resolve inquiries, troubleshoot issues, and ensure a positive customer experience. The ideal candidate possesses excellent communication skills, a problem-solving mindset, and a genuine passion for helping others. You will be responsible for managing customer interactions across various channels, documenting issues, and working with internal teams to find solutions. Your contribution will be key in maintaining high levels of customer satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical and non-technical issues reported by customers.
- Provide accurate information about products and services.
- Guide customers through troubleshooting steps and product usage.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to the appropriate internal teams or departments.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Contribute to the development of knowledge base articles and FAQs.
- Identify opportunities to improve customer service processes and customer experience.
- Build rapport and strong relationships with customers.
- Proven customer support or client service experience.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and common software applications, including CRM systems.
- Ability to multitask and manage time effectively.
- A patient and empathetic demeanor when dealing with customers.
- High school diploma or equivalent; associate's degree or relevant certification is a plus.
- Ability to work effectively both independently and as part of a team in a hybrid environment.
- Previous experience in a remote or call center environment is beneficial.
- Demonstrated ability to learn quickly and adapt to new processes and technologies.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
50200 Homa Bay
KES30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing company in the services sector, is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Bungoma, Bungoma, KE**. This role is crucial for ensuring customer satisfaction and providing exceptional support across various channels. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing guidance on products and services. The ideal candidate will possess excellent communication skills, patience, and a strong desire to help others. This is a hybrid position, requiring a balance of in-office and remote work, offering flexibility while maintaining team cohesion. You will be responsible for handling a high volume of customer interactions via phone, email, and chat. This includes troubleshooting technical problems, processing requests, and escalating complex issues to appropriate departments. Maintaining detailed records of customer interactions and resolutions is essential. You will also contribute to building customer loyalty by providing a positive and efficient support experience. Continuous learning about the company's offerings and support best practices is expected. The ability to multitask effectively and manage time efficiently is key to success in this role. We are looking for individuals who are passionate about customer service and can represent our client with professionalism and care.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple channels (phone, email, chat).
- Provide technical support and guidance on product usage.
- Troubleshoot and diagnose customer problems, escalating complex issues when necessary.
- Process customer requests, orders, and returns accurately.
- Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and retention.
- Educate customers on product features and benefits.
- Collaborate with other departments to ensure a seamless customer experience.
- Contribute to the development of support documentation and FAQs.
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Proven experience in a customer service or support role.
- Excellent communication and interpersonal skills, with the ability to empathize with customers.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with common IT support issues.
- Positive attitude and a genuine desire to help customers.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist
20400 Kapsuser
KES75000 month
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This is a fully remote position, enabling you to deliver top-tier support from the convenience of your home office. You will be the first point of contact for customers seeking help with our client's products and services, handling inquiries via phone, email, and live chat. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring a positive customer experience. This involves troubleshooting technical problems, answering product-related questions, processing orders or returns, and escalating complex issues when necessary. The ideal candidate will possess outstanding communication skills, patience, and a genuine desire to help others. Strong problem-solving abilities and the capacity to quickly learn new products and systems are essential. You will maintain accurate records of customer interactions and feedback. This role requires self-discipline, excellent time management, and the ability to maintain a professional and courteous demeanor, even in challenging situations. You will be part of a supportive team environment, contributing to the overall success of the customer service department. This is a fantastic opportunity to grow your career in customer service within a company that values its employees and their contributions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate product and service information to customers.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Process customer orders, returns, and exchanges.
- Escalate complex issues to appropriate departments or senior support staff.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer service processes and customer satisfaction.
- Maintain a high level of product knowledge.
- Contribute to team goals and collaborate with colleagues.
- Ensure adherence to company policies and service level agreements.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency in computer applications and CRM software.
- Ability to multitask and manage time effectively.
- Must have a reliable internet connection and a dedicated workspace.
- Adaptable and eager to learn new systems and products.
- A positive attitude and a strong work ethic.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
30100 Moiben
KES75000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and personable Customer Support Specialist to join their growing team. This role offers a hybrid work arrangement, allowing for flexibility while maintaining vital in-person collaboration. You will be the first point of contact for customers, providing exceptional assistance and resolving inquiries across various communication channels, including phone, email, and chat. Your primary goal will be to ensure customer satisfaction by delivering timely, accurate, and friendly support.
The ideal candidate will possess excellent communication and problem-solving skills, with a patient and empathetic approach to customer interactions. You will be responsible for troubleshooting customer issues, providing product information, processing orders or requests, and escalating complex problems when necessary. A strong ability to multitask, manage time effectively, and maintain a positive attitude is crucial. You will also contribute to improving customer service processes and providing feedback on customer needs and pain points.
Key Responsibilities:
Qualifications:
We are looking for individuals who are passionate about customer service and eager to contribute to our client's success.
The ideal candidate will possess excellent communication and problem-solving skills, with a patient and empathetic approach to customer interactions. You will be responsible for troubleshooting customer issues, providing product information, processing orders or requests, and escalating complex problems when necessary. A strong ability to multitask, manage time effectively, and maintain a positive attitude is crucial. You will also contribute to improving customer service processes and providing feedback on customer needs and pain points.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate product and service information to customers.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Process customer orders, applications, or requests.
- Escalate complex customer issues to the appropriate departments or supervisors.
- Maintain detailed records of customer interactions and transactions.
- Identify and communicate customer feedback and trends to the team.
- Adhere to company policies and procedures.
- Contribute to team goals and continuous improvement of customer service processes.
- Maintain a high level of customer satisfaction.
Qualifications:
- High school diploma or equivalent; some college education or relevant certification is a plus.
- 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer support software and CRM systems.
- Ability to work independently and as part of a team.
- Basic computer proficiency.
- Adept at handling customer complaints and building rapport.
- Demonstrates reliability and punctuality.
We are looking for individuals who are passionate about customer service and eager to contribute to our client's success.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead
01000 Witeithie
KES250000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage and inspire their remote customer service team. This is a fully remote position, offering the opportunity to build and lead a high-performing support function. As a Customer Support Lead, you will be responsible for overseeing daily operations of the customer support department, ensuring exceptional service delivery and customer satisfaction. Your duties will include training and coaching support agents, handling escalated customer issues, developing support policies and procedures, and monitoring team performance against key metrics such as response time, resolution rate, and customer satisfaction scores. You will also be instrumental in identifying trends in customer inquiries and providing feedback to product and engineering teams to drive continuous improvement. The ideal candidate will have a strong background in customer service management, excellent leadership and communication skills, and a passion for creating positive customer experiences. Proficiency with customer support software and CRM systems is essential, along with the ability to motivate and manage a remote team effectively. You should be adept at problem-solving and dedicated to fostering a customer-centric culture.
Responsibilities:
Responsibilities:
- Lead, mentor, and coach a team of remote customer support agents.
- Oversee daily customer support operations, ensuring timely and effective issue resolution.
- Handle escalated customer inquiries and complaints, providing expert solutions.
- Develop and implement customer support policies, procedures, and best practices.
- Monitor and analyze key performance indicators (KPIs) to ensure service quality and team efficiency.
- Train new support agents on products, services, and customer service protocols.
- Identify recurring customer issues and provide feedback to relevant departments for improvement.
- Manage customer support channels, including email, chat, and phone support.
- Contribute to the development of self-service resources, such as FAQs and knowledge bases.
- Foster a positive and productive work environment for the remote support team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing and motivating remote customer support teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and customer support ticketing systems (e.g., Zendesk, HubSpot, Salesforce).
- Strong understanding of customer service best practices and customer experience principles.
- Ability to handle difficult customer situations with professionalism and empathy.
- Demonstrated ability to analyze performance data and implement improvements.
- Adaptability and willingness to work in a fast-paced, remote environment.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Lead
60100 Meru , Eastern
KES220000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to manage their remote customer service operations. This vital role involves leading a team of customer support representatives, ensuring the delivery of exceptional customer service, and continuously improving support processes. You will be responsible for guiding your team to resolve customer inquiries efficiently and effectively, manage customer escalations, and uphold the highest standards of customer satisfaction. The ideal candidate will possess strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of customer service best practices. As this is a fully remote position, you will utilize advanced communication and support software to manage your team and interact with customers. Key responsibilities include training and mentoring customer support staff, monitoring team performance, implementing quality assurance measures, and developing support documentation and FAQs. You will also collaborate with other departments, such as product and sales, to relay customer feedback and identify opportunities for service improvement. A critical aspect of the role is analyzing customer support data to identify trends, areas for improvement, and implementing strategies to enhance the overall customer experience. Proficiency in CRM systems, help desk software, and various communication channels is essential. This is an excellent opportunity for a motivated individual to lead a customer support team and make a significant impact on customer loyalty and retention while enjoying the flexibility of a remote work arrangement. Join us to drive excellence in customer support.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
00100 Abothuguchi West
KES65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to their diverse customer base. This is a fully remote position, allowing you to contribute your skills from the comfort of your home office. As a Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will handle a variety of customer interactions via phone, email, and chat, demonstrating patience, product knowledge, and a commitment to finding solutions. The ideal candidate possesses outstanding communication skills, a natural ability to troubleshoot, and a passion for helping others. This role is crucial in building and maintaining customer loyalty.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple channels (phone, email, chat).
- Diagnose and resolve customer issues efficiently and effectively.
- Provide accurate information about products, services, and policies.
- Guide customers through troubleshooting steps and provide clear instructions.
- Document all customer interactions and resolutions accurately in the support system.
- Identify and escalate priority issues to appropriate teams when necessary.
- Gather customer feedback and share insights with relevant departments to improve products and services.
- Maintain a high level of customer satisfaction by exceeding expectations.
- Contribute to the knowledge base by creating and updating support articles.
Required Qualifications:
- Previous experience in customer service or a similar role is highly desirable.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer concerns.
- Proficiency in using customer support software and tools.
- Ability to multitask and manage time effectively in a remote work environment.
- A proactive attitude and a willingness to learn about new products and services.
- High school diploma or equivalent; further education or certifications are a plus.
- Reliable internet connection and a dedicated workspace for remote work.
This advertiser has chosen not to accept applicants from your region.
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