1 jobs in PLUMBISIMO
Job Description
Company Description
Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.
Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.
Role Description
Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.
Qualifications
- 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
- Strong phone etiquette and excellent verbal and written communication skills
- Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
- Solid understanding of customer support principles and customer experience best practices
- Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
- Basic computer proficiency, including email, data entry, and scheduling tools
- Strong problem-solving abilities and keen attention to detail
- Ability to multitask and remain calm under pressure in a fast-paced environment
- Excellent interpersonal skills and the ability to work well within a team
- Previous experience in a similar customer service or dispatch role is beneficial
Key Responsibilities
:
Customer Communication
• Great Internet connection
• Answer incoming calls professionally and courteously
• Adequate response time for emails, messages
• Adequate response time for calls – call back immediately
• Calls, Email, SMS. Whats-app
• CRM (Customer Relationship Management) software
• Provide information about plumbing services, pricing, and appointment availability
• Handle customer inquiries, complaints, and requests with patience and professionalism
• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs
Scheduling & Coordination
• Schedule service calls and dispatch technicians using service software
• Coordinate with the field team to ensure efficient job routing and timely service
• Adjust schedules for emergency jobs or cancellations
Administrative Duties
• Maintain accurate customer records and service history in the CRM system
• Prepare and send estimates, invoices, and job notes when needed
• Collect and process payments or deposits via App
• Assist with office tasks and reporting as needed
• Assist with marking tasks
Work Environment:
• Work from home
What We Offer:
• Overtime and extra pay