4 jobs in StreamPrime

StreamPrime, powered by BagginsHQ, is a premier entertainment service offering users access to a vast and diverse library of content. Our platform provides streaming movies, TV shows, live sports, live TV, radio and more. As we expand our footprint, we are committed to building a dynamic team that reflects the global communities we serve.

Position Overview

We are seeking a proactive and highly organised Human Resources Assistant to join our team, based in Nairobi, Kenya. This role is crucial for supporting our expansion across the African continent. The successful candidate will work closely with our UK-based Human Resources team, acting as the on-the-ground support for all HR functions in Africa, with a primary focus on recruitment and people management.

The ideal candidate will have a strong background in HR, an understanding of the diverse African labor market, and a passion for helping build great teams.

Key Responsibilities

Recruitment & Onboarding:

• Manage the full recruitment cycle for positions across the African continent, including sourcing candidates, screening CVs, scheduling interviews, and communicating with applicants.
• Assist in creating and posting job descriptions on various local and international job boards.
• Coordinate and facilitate a seamless onboarding experience for all new hires in the region.

People Management & Employee Relations:

• Serve as the first point of contact for employee inquiries regarding HR policies, procedures, and benefits.
• Assist the UK HR team in managing employee relations issues with sensitivity and confidentiality.
• Support the administration of performance management cycles and employee development initiatives.

HR Administration & Compliance:

• Maintain accurate and up-to-date employee records in our HR Information System (HRIS).
• Prepare HR-related reports, letters, and documentation as required.
• Assist with off-boarding processes for departing employees.

Qualifications and Experience

• Location:
   Must be based in Nairobi, Kenya. This location is a strategic hub for our African operations, and this role is essential to our regional growth.
• Experience:
   3 to 5 years of proven experience in an HR Assistant, HR Coordinator, or similar role.
• Education:
   Bachelor's degree in Human Resources Management, Business Administration, or a related field.

Skills:

• Solid understanding of HR principles and practices across the African continent.
• Excellent interpersonal and communication skills, with the ability to work effectively with a remote team (UK).
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• High level of integrity and the ability to handle confidential information with discretion.
• Proficiency in MS Office Suite and experience with HRIS platforms.

What We Offer

• A unique opportunity to be a key part of a growing global entertainment brand.
• A collaborative and dynamic work environment.
• Competitive salary and benefits package.
• The chance to make a significant impact on our operations across Africa.

Company:
StreamPrime

Location:
Remote (Positions available for candidates in East Africa only)

Job Type:
Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs.

Our vast library includes:

1. Over 5 million movies and TV shows
2. Live coverage of all major sporting events
3. Over 1 million global radio stations
4. More than 170 live television stations

As we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience.

Job Summary

We are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience. The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform.

Key Responsibilities

1. Serve as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support.
2. Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation.
3. Assist customers with billing inquiries, subscription management, and payment processing.
4. Educate users on StreamPrime's features, content library, and benefits to enhance their viewing experience.
5. Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.
6. Maintain detailed and accurate records of customer interactions and transactions.
7. Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service.

Required Qualifications & Skills

1. A minimum of 5 years of proven experience in a customer service role.
2. Exceptional communication and interpersonal skills, with a professional and friendly demeanour.
3. Strong problem-solving abilities and technical aptitude.
4. Must own a reliable personal laptop.
5. Must have a stable home internet connection with a minimum speed of 15-20 Mbps.
6. A genuine passion for movies, TV shows, sports, and digital entertainment.

Language Requirements

Candidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region:

1. East Africa:
   Fluent in English and
   Swahili
   .

Critical Requirement: You Must Be a StreamPrime User

This is not a typical customer service role.
We are exclusively hiring individuals who know, use, and love our platform.
Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.

If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience.

What We Offer

1. Competitive Salary:
   Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments.
2. Performance Incentive:
   Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction.
3. Communication Allowance:
   A monthly allowance to cover internet and communication costs, ensuring you stay connected.
4. Growth Opportunity:
   Be part of a fast-growing, dynamic company at the forefront of the entertainment industry.

Application Process

1. Submit your application.
2. Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score.
3. The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.

If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.

Company: StreamPrime

Location: Remote (Positions available for candidates in select countries)

Job Type: Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to millions of subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs, including over 5 million movies and TV shows, live sports, 1 million radio stations, and 170+ live TV channels.

Job Summary

We are seeking a skilled and customer-focused Field Technician to join our team. As a StreamPrime Field Technician, you will be the hands-on expert providing on-site support to our valued customers. You will be responsible for ensuring a seamless setup and user experience, primarily on television-based devices. This role is crucial for helping customers overcome technical hurdles and unlock the full potential of their StreamPrime subscription. The ideal candidate has a solid IT background, excellent problem-solving skills, and a passion for delivering outstanding customer service.

Key Responsibilities

1. Travel to customer locations to provide on-site technical support and assistance.
2. Install and configure the StreamPrime application on a wide range of devices, with a primary focus on Android TVs, Smart TVs, and other TV-connected devices.
3. Assist customers with the installation and setup of the application on mobile devices (Android) as needed.
4. Diagnose and resolve technical issues related to software installation, account login, network connectivity, and device performance.
5. Provide clear, hands-on training to customers on how to use and navigate the StreamPrime interface, including our Smart TV interface.
6. Troubleshoot and resolve common user issues, such as billing inquiries or account access problems, in a professional and efficient manner.
7. Ensure customers have a positive and successful experience, leaving them confident in their ability to use the service.
8. Maintain a high level of professionalism and represent the StreamPrime brand positively during all customer interactions.

Required Qualifications & Skills

1. Proven experience in an IT support, field technician, or a similar hands-on technical role.
2. A strong background in IT with a good understanding of consumer electronics, especially Smart TVs and Android TV systems.
3. Proficiency in installing and configuring applications, including experience with APK files.
4. Excellent troubleshooting and diagnostic skills, with the ability to identify and solve problems logically.
5. Strong interpersonal and communication skills, with a patient and friendly demeanour.
6. Ability to explain technical concepts clearly to non-technical customers.
7. Must be self-motivated, organised, and capable of managing a schedule of on-site visits.
8. A valid driver's license and access to reliable transportation is required.

What We Offer

1. The opportunity to be a key, hands-on member of a rapidly growing global entertainment brand.
2. A dynamic role where you will directly contribute to customer satisfaction and retention.
3. All necessary tools and training to succeed in your role.

Note:
The compensation structure for this role is unique and includes performance-based incentives. Full details regarding earnings and payment arrangements will be discussed during the interview process.