1 jobs in Helpware
Job Description
Customer Service Representative (Calls)
About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
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Uganda team is growing and we're looking for experienced
Customer Support Representatives
to join our Helpware team.
Position Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Primary Responsibilities
- Inbound & outbound calls;
- Scheduling reservations for transportation to healthcare appointments;
- Checking on the status of those transportation reservations;
- Interaction not only with health plan members but also with transportation providers and healthcare facilities;
- Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.
Required Education And Experience
- Bachelor's Degree
- English proficiency C1 and C2
Preferred Education And Experience
- One (1) year of customer support experience preferred
Skills
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Basic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Ability to empathize with the Member and/or Member's guardian
- Must be able to work with geographically and culturally diverse populations and personalities