63 Hotel Managers jobs in Nakuru
Remote Guest Services Manager - Boutique Hotels
20117 Mwembe
KES120000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, renowned for its exceptional hospitality experiences in boutique hotels, is seeking a dedicated and polished Remote Guest Services Manager. This fully remote position allows you to lead guest relations and service excellence initiatives from anywhere within Kenya. You will be responsible for developing and implementing high standards of guest service, training remote and on-site staff, and ensuring a seamless and memorable experience for all guests. The ideal candidate will possess extensive experience in the hospitality industry, with a strong focus on guest satisfaction and service management. You should have a proven ability to lead and motivate teams, resolve guest issues effectively, and maintain brand integrity. This role involves overseeing guest feedback mechanisms, analyzing service data, and identifying areas for improvement. You will collaborate closely with hotel management teams to uphold our client's reputation for outstanding service. Excellent communication, problem-solving, and interpersonal skills are paramount. You will be expected to manage online reviews, social media interactions, and guest loyalty programs. Proficiency in hotel management software and virtual communication tools is essential. We are looking for a proactive, detail-oriented individual with a passion for hospitality and a commitment to delivering unparalleled guest experiences. This role offers a unique opportunity to influence service standards across a portfolio of luxury accommodations, all while enjoying the flexibility of a remote work arrangement. If you are a seasoned hospitality professional dedicated to service excellence and eager to lead from a distance, we invite you to apply and contribute to our client's continued success.
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0
Hotel Operations Manager
20117 Mwembe
KES2500000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent hotel in Nakuru, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of the establishment. This role requires a strong leader with a passion for hospitality, exceptional customer service skills, and a keen understanding of operational efficiency. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and guest satisfaction. The ideal candidate will have a proven track record in hotel management, with a deep understanding of operational best practices, staff management, and financial oversight. You will play a key role in maintaining the hotel's reputation for excellence and driving profitability.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all daily hotel operations, ensuring efficient and effective service delivery.
- Manage and lead department heads (Front Desk, Housekeeping, F&B, Maintenance, etc.) to ensure high standards of performance.
- Develop and implement operational policies and procedures to enhance guest experience and operational efficiency.
- Monitor and manage departmental budgets, controlling costs and maximizing revenue.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle guest complaints and resolve issues promptly and professionally.
- Recruit, train, motivate, and evaluate hotel staff.
- Collaborate with the General Manager and other management team members to set strategic goals.
- Conduct regular inspections of the property to ensure cleanliness, maintenance, and presentation standards are met.
- Manage vendor relationships and inventory control for supplies and equipment.
- Implement and monitor quality assurance programs.
- Contribute to marketing and sales efforts to increase occupancy and revenue.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and revenue management.
- Excellent knowledge of hospitality industry standards and best practices.
- Proficiency in hotel management software and POS systems.
- Exceptional customer service and interpersonal skills.
- Strong financial acumen and budgeting skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Problem-solving and decision-making abilities.
- Knowledge of local health and safety regulations.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
20117 Mwembe
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking an experienced and guest-focused Hotel Operations Manager for a fully remote position. This critical role will oversee the day-to-day management of hotel operations, ensuring exceptional guest experiences, efficient service delivery, and optimal financial performance. You will be responsible for leading various departments, including Front Office, Housekeeping, Food & Beverage, and Concierge, driving service excellence and operational efficiency. The ideal candidate has a strong background in hotel management, outstanding leadership abilities, and a passion for creating memorable experiences for guests.
Key Responsibilities:
The ideal candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus. A minimum of 7 years of progressive experience in hotel operations management, with a proven track record of success in leading multiple departments, is required. Extensive knowledge of hotel operations, including front desk, F&B, and housekeeping, is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are critical. Experience with Property Management Systems (PMS) is a must. This is a remote-first role, managing operations impacting the vibrant tourism hub of Naivasha, Nakuru, KE .
Key Responsibilities:
- Oversee all hotel operational departments to ensure seamless service delivery and guest satisfaction.
- Develop and implement operational policies and procedures to maintain high standards of service.
- Manage departmental budgets, controlling costs and maximizing revenue.
- Lead, train, and motivate a diverse team of hotel staff to achieve operational excellence.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement strategies to enhance the overall guest experience.
- Develop and manage staffing schedules to ensure adequate coverage at all times.
- Oversee inventory management for all operational supplies and equipment.
- Collaborate with the Sales and Marketing teams to support promotional activities and drive occupancy.
- Address and resolve guest complaints promptly and effectively.
- Implement and maintain brand standards across all hotel operations.
- Conduct regular performance reviews and provide ongoing development for staff.
The ideal candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus. A minimum of 7 years of progressive experience in hotel operations management, with a proven track record of success in leading multiple departments, is required. Extensive knowledge of hotel operations, including front desk, F&B, and housekeeping, is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are critical. Experience with Property Management Systems (PMS) is a must. This is a remote-first role, managing operations impacting the vibrant tourism hub of Naivasha, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
20100 Mwembe
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to lead and optimize all aspects of hotel operations. This is a fully remote position, offering a unique opportunity to manage hotel performance and guest satisfaction from a remote location, leveraging technology and remote team leadership. You will be responsible for overseeing front desk operations, housekeeping, food and beverage, maintenance, and ensuring exceptional guest experiences. The ideal candidate will possess strong leadership skills, a deep understanding of the hospitality industry, and a proven ability to drive operational efficiency, profitability, and service quality. You will work closely with on-site teams and stakeholders to maintain high standards.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and manage daily hotel operations, ensuring seamless service delivery across all departments.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Recruit, train, and motivate hotel staff, fostering a positive and productive work environment.
- Ensure adherence to quality standards, safety regulations, and company policies.
- Monitor hotel performance metrics and implement corrective actions as needed.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Manage vendor relationships and procurement of supplies and services.
- Handle guest feedback and resolve complaints efficiently and professionally.
- Implement and maintain effective inventory management and control procedures.
- Conduct regular inspections of the property to ensure high standards of cleanliness, maintenance, and presentation.
- Stay abreast of industry trends and best practices in hotel management.
- Lead and empower on-site management teams through effective remote communication and support.
- Utilize technology to monitor operations, manage staff remotely, and enhance guest services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 2-3 years in an operations management role.
- Proven track record of successfully managing hotel operations and improving profitability.
- Strong knowledge of hotel operational systems, PMS (Property Management Systems), and relevant software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage teams effectively, especially in a remote context.
- Strong financial acumen and budgeting skills.
- Problem-solving abilities and decision-making skills.
- Customer-focused approach with a commitment to service excellence.
- Proficiency in Microsoft Office Suite.
- Ability to work flexible hours and adapt to the demands of the hospitality industry, even while working remotely.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
20117 Mwembe
KES320000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality establishment, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their premier property. This is an on-site role, critical for ensuring seamless guest experiences and efficient service delivery. The ideal candidate will possess a comprehensive understanding of hotel management, including front desk operations, food and beverage services, housekeeping, and event management. You will be responsible for leading and motivating a diverse team of hospitality professionals, ensuring adherence to the highest standards of service excellence and operational efficiency. Your duties will include developing and implementing operational policies, managing budgets, controlling costs, and maximizing revenue streams. A key aspect of this role involves ensuring guest satisfaction through proactive problem-solving and personalized service. Experience with property management systems (PMS) and a strong understanding of industry best practices are essential. You will collaborate closely with department heads to optimize performance, train staff, and maintain impeccable standards of quality and cleanliness. This position requires exceptional leadership, interpersonal, and organizational skills. The ability to thrive in a fast-paced environment and respond effectively to guest needs is paramount. Join a renowned hospitality group committed to providing unforgettable guest experiences and fostering employee growth. This is an outstanding opportunity to lead operations at a highly regarded venue in Naivasha, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
4
Head of Remote Guest Experience & Digital Services
20100 Mwembe
KES150000 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious and expanding hospitality group, is searching for an innovative Head of Remote Guest Experience & Digital Services. This position is entirely remote, allowing you to shape exceptional guest journeys from anywhere in the world. You will be responsible for conceptualizing, developing, and implementing a comprehensive strategy to elevate the guest experience through digital channels and remote support. This includes overseeing the online booking process, virtual concierge services, in-room digital solutions, and post-stay engagement. You will lead a team of remote customer service professionals and digital strategists, ensuring consistent delivery of high-quality service that aligns with our client's brand standards. Key responsibilities include analyzing guest feedback, identifying trends, and proactively implementing improvements to enhance satisfaction and loyalty. You will explore and integrate emerging technologies to create seamless and personalized guest interactions, from pre-arrival to post-departure. This role demands a visionary leader with a profound understanding of the hospitality industry, combined with expertise in digital transformation, customer relationship management (CRM), and user experience (UX) design. You will work closely with marketing, operations, and IT departments to ensure all digital initiatives are integrated and effective. A Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field is required. A Master's degree is a plus. A minimum of 8 years of progressive experience in the hospitality sector, with at least 5 years in a leadership role focused on guest services, digital strategy, or customer experience management, is essential. Proven experience in managing remote teams and implementing successful digital guest engagement programs is crucial. Exceptional leadership, communication, analytical, and strategic thinking skills are a must. If you are passionate about creating unforgettable guest experiences and are a master of digital innovation in the hospitality space, this remote opportunity is for you. Join our client and redefine what exceptional remote guest service looks like in the modern travel landscape.
This advertiser has chosen not to accept applicants from your region.
5
Boutique Hotel Operations Manager
20116 Mwembe
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking an experienced and charismatic Boutique Hotel Operations Manager to lead the day-to-day functions of a premier hospitality establishment. This role is based in the scenic locale of Naivasha, Nakuru, KE , and requires a hybrid work model to ensure seamless operations and guest satisfaction. As the Operations Manager, you will be responsible for overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services. Your primary goal will be to ensure a superior guest experience, drive operational efficiency, and manage staff effectively to achieve the highest standards of service excellence. You will play a key role in implementing operational strategies, managing budgets, and maintaining the unique charm and character of our boutique property.
Key Responsibilities:
Key Responsibilities:
- Direct and coordinate all hotel operational activities to ensure optimal performance and guest satisfaction.
- Manage departmental budgets, control expenses, and maximize revenue opportunities.
- Develop and implement standard operating procedures (SOPs) for all hotel departments.
- Supervise, train, and motivate a diverse team of hospitality professionals.
- Ensure consistent quality of service, adhering to the highest standards of hospitality.
- Handle guest inquiries, complaints, and feedback promptly and professionally.
- Oversee inventory management, procurement of supplies, and vendor relations.
- Collaborate with marketing and sales teams to drive bookings and enhance the hotel's reputation.
- Implement and maintain health, safety, and security standards throughout the property.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Foster a positive and engaging work environment for all employees.
- Stay updated on industry trends and best practices in hotel management.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Hotel Operations Manager
20117 Mwembe
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious resort nestled in the scenic environs of Naivasha, Nakuru, KE , is seeking an experienced and dynamic Senior Hotel Operations Manager. This role offers a hybrid work arrangement, combining essential on-site leadership with remote administrative and strategic planning capabilities. The successful candidate will be responsible for overseeing all daily hotel operations, ensuring the highest standards of guest satisfaction, service quality, and operational efficiency. You will lead and motivate diverse teams across departments including front desk, housekeeping, food and beverage, and maintenance. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and optimizing revenue streams. The role demands strong leadership skills, a keen eye for detail, and a proactive approach to problem-solving. You will be instrumental in training staff, fostering a positive work environment, and ensuring compliance with all health, safety, and regulatory requirements. The ability to analyze operational data, identify areas for improvement, and implement effective solutions is crucial. Our client is committed to providing exceptional guest experiences and fostering a supportive environment for their staff. This is an excellent opportunity for a seasoned hospitality professional to make a significant impact and grow within a renowned establishment. The hybrid nature of this role allows for flexibility while maintaining vital on-site presence.
Responsibilities:
Responsibilities:
- Oversee and manage all daily hotel operations, ensuring seamless guest experiences.
- Lead, train, and motivate departmental teams to achieve service excellence.
- Develop and implement operational policies and procedures to enhance efficiency and quality.
- Manage departmental budgets, control costs, and optimize revenue generation.
- Ensure compliance with all health, safety, and sanitation regulations.
- Monitor guest feedback and implement strategies to improve satisfaction.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Manage inventory, procurement, and vendor relationships.
- Conduct regular staff performance reviews and provide constructive feedback.
- Oversee the maintenance and upkeep of hotel facilities.
- Implement and promote sustainable operational practices.
- Analyze operational performance data and report key metrics to senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management.
- Proven track record of successfully managing hotel departments and leading teams.
- Strong understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Excellent financial acumen and experience with budgeting and cost control.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to work effectively in both on-site and remote capacities.
- Proficiency in hotel management software (PMS) and relevant operational tools.
- Strong problem-solving and decision-making abilities.
- A passion for delivering outstanding guest service.
This advertiser has chosen not to accept applicants from your region.
7
Senior Hotel Operations Manager
20117 Mwembe
KES280000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an accomplished Senior Hotel Operations Manager to oversee operations at their premier establishment. This is a hybrid role, requiring a balance of on-site presence and remote management capabilities. The ideal candidate will be a strategic leader with a passion for delivering exceptional guest experiences and driving operational excellence. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and maximum profitability. Your leadership will extend to staff training, budget management, and upholding the highest standards of service quality.
Key Responsibilities:
Qualifications:
This role offers a competitive salary, benefits, and the opportunity to lead a dedicated team in a vibrant hotel environment. If you are a seasoned hospitality professional ready for a challenging hybrid leadership opportunity, we encourage you to apply.
Key Responsibilities:
- Direct and manage all hotel operational departments to ensure efficient and high-quality service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Oversee daily operations, including front office, housekeeping, F&B, and maintenance, ensuring all standards are met.
- Manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Recruit, train, motivate, and supervise a high-performing team of hotel staff.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure compliance with all health, safety, and hygiene regulations and policies.
- Develop and maintain strong relationships with guests, addressing concerns and resolving issues promptly.
- Collaborate with the sales and marketing teams to drive business and promote hotel services.
- Oversee inventory management and procurement for operational supplies.
- Implement and utilize hotel management software to track performance and improve efficiency.
- Analyze operational data and prepare regular reports for senior management.
- Contribute to strategic planning for the hotel's long-term success.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven track record of successfully managing hotel operations and driving financial performance.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and revenue management.
- Strong leadership, team management, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in hotel management systems (PMS) and other relevant software.
- Ability to work flexible hours, including weekends and holidays, and manage hybrid work arrangements effectively.
- Exceptional communication and guest relations skills.
- A commitment to upholding brand standards and delivering memorable guest experiences.
This role offers a competitive salary, benefits, and the opportunity to lead a dedicated team in a vibrant hotel environment. If you are a seasoned hospitality professional ready for a challenging hybrid leadership opportunity, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Senior Hotel Operations Manager
20100 Mwembe
KES280000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is looking for a seasoned Senior Hotel Operations Manager to oversee the daily operations of their flagship property. This hybrid role offers a unique opportunity to blend strategic oversight with hands-on management, ensuring exceptional guest experiences and operational efficiency. You will be responsible for leading various departments, managing staff, and maintaining the highest standards of service and quality. The ideal candidate will have a proven track record in hotel management and a passion for delivering outstanding hospitality.
Responsibilities:
Qualifications:
This hybrid role requires presence in Nakuru, Nakuru, KE for key operational and strategic meetings, with flexibility for remote work on certain tasks. Join our client and lead the way in exceptional hotel operations.
Responsibilities:
- Oversee the day-to-day operations of all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and profitability.
- Manage and motivate the hotel's operational staff, providing leadership, training, and performance management.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Control operational costs and optimize resource allocation to achieve budget targets.
- Develop and maintain strong relationships with guests, addressing any concerns or feedback promptly and professionally.
- Collaborate with the sales and marketing teams to drive revenue and occupancy rates.
- Conduct regular inspections of hotel facilities and services to ensure standards are met.
- Implement and monitor service standards and standard operating procedures (SOPs).
- Contribute to strategic planning and business development initiatives for the hotel.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven experience in managing multiple hotel departments.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- In-depth knowledge of hotel operations, including F&B, front desk, and housekeeping management.
- Familiarity with hotel management software and systems.
- Ability to work effectively in a hybrid environment, balancing remote strategic planning with on-site operational leadership.
- Passion for delivering exceptional guest service and maintaining high standards.
- Financial acumen and experience in budget management.
This hybrid role requires presence in Nakuru, Nakuru, KE for key operational and strategic meetings, with flexibility for remote work on certain tasks. Join our client and lead the way in exceptional hotel operations.
This advertiser has chosen not to accept applicants from your region.
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