Remote Guest Services Manager - Boutique Hotels
20117 Mwembe
KES120000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, renowned for its exceptional hospitality experiences in boutique hotels, is seeking a dedicated and polished Remote Guest Services Manager. This fully remote position allows you to lead guest relations and service excellence initiatives from anywhere within Kenya. You will be responsible for developing and implementing high standards of guest service, training remote and on-site staff, and ensuring a seamless and memorable experience for all guests. The ideal candidate will possess extensive experience in the hospitality industry, with a strong focus on guest satisfaction and service management. You should have a proven ability to lead and motivate teams, resolve guest issues effectively, and maintain brand integrity. This role involves overseeing guest feedback mechanisms, analyzing service data, and identifying areas for improvement. You will collaborate closely with hotel management teams to uphold our client's reputation for outstanding service. Excellent communication, problem-solving, and interpersonal skills are paramount. You will be expected to manage online reviews, social media interactions, and guest loyalty programs. Proficiency in hotel management software and virtual communication tools is essential. We are looking for a proactive, detail-oriented individual with a passion for hospitality and a commitment to delivering unparalleled guest experiences. This role offers a unique opportunity to influence service standards across a portfolio of luxury accommodations, all while enjoying the flexibility of a remote work arrangement. If you are a seasoned hospitality professional dedicated to service excellence and eager to lead from a distance, we invite you to apply and contribute to our client's continued success.
This advertiser has chosen not to accept applicants from your region.
0
Senior Operations Manager, Luxury Hotels
20100 Mwembe
KES5000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned luxury hospitality group, is seeking a distinguished Senior Operations Manager to lead their operational excellence initiatives. This role, while based in **Nakuru, Nakuru, KE**, will operate primarily remotely, focusing on strategic oversight, process optimization, and remote team leadership across their properties. The ideal candidate will have a profound understanding of luxury hotel operations, exceptional leadership skills, and a passion for delivering unparalleled guest experiences. You will be responsible for driving efficiency, profitability, and maintaining the highest standards of service quality across various departments.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operational functions of luxury hotel properties, providing remote strategic guidance and support.
- Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and profitability.
- Manage departmental budgets, control costs, and ensure optimal resource allocation.
- Lead and mentor department heads and operational teams, fostering a culture of excellence and continuous improvement.
- Ensure adherence to brand standards, service quality benchmarks, and health & safety regulations.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Drive innovation in guest services and operational processes.
- Manage relationships with suppliers and vendors to ensure quality and cost-effectiveness.
- Conduct remote performance reviews and identify training needs for operational staff.
- Collaborate with marketing and sales teams to align operational capabilities with business objectives.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role within the luxury segment.
- Proven track record of successfully managing complex hotel operations and driving financial performance.
- In-depth knowledge of hotel operations, including F&B, Rooms Division, Front Office, and Housekeeping.
- Strong understanding of budgeting, financial forecasting, and cost control measures.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Ability to thrive in a remote work environment while maintaining strong connections with on-site teams.
- Passion for delivering exceptional guest experiences and upholding luxury service standards.
This advertiser has chosen not to accept applicants from your region.
1
Remote Guest Relations Manager - Boutique Hotels
20100 Mwembe
KES300000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an exceptional Remote Guest Relations Manager with a passion for hospitality and a flair for creating unforgettable guest experiences. This is a fully remote role, focusing on managing the guest experience and ensuring service excellence across a portfolio of boutique hotels. You will be the primary point of contact for guest inquiries, feedback, and special requests, working proactively to anticipate needs and resolve issues before they arise. The ideal candidate has a strong background in hotel management or guest services, exceptional communication skills, and a meticulous eye for detail. You will leverage technology and a deep understanding of luxury hospitality to ensure every guest feels valued and well-cared for, regardless of their physical location relative to the hotel.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and enhance the guest experience across multiple boutique hotel properties.
- Respond promptly and professionally to guest inquiries, requests, and feedback via various communication channels (email, phone, chat).
- Anticipate guest needs and proactively offer personalized services and recommendations.
- Manage and resolve guest complaints and issues effectively and empathetically.
- Develop and implement guest service standards and training materials for on-site staff.
- Collect and analyze guest feedback to identify areas for improvement.
- Collaborate with hotel management teams to ensure consistent service delivery.
- Maintain a high level of knowledge about hotel amenities, local attractions, and services.
- Coordinate special requests, such as celebrations, dietary needs, and accessibility requirements.
- Contribute to building and maintaining the hotel's reputation for exceptional service.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel operations, guest services, or front desk management, preferably within the luxury or boutique hotel sector.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Ability to remain calm and professional under pressure.
- Excellent organizational skills and attention to detail.
- Experience in a remote or hybrid work environment is a plus.
- A genuine passion for hospitality and creating memorable guest experiences.
- Fluency in English is essential; additional languages are an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
20117 Mwembe
KES2500000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent hotel in Nakuru, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of the establishment. This role requires a strong leader with a passion for hospitality, exceptional customer service skills, and a keen understanding of operational efficiency. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and guest satisfaction. The ideal candidate will have a proven track record in hotel management, with a deep understanding of operational best practices, staff management, and financial oversight. You will play a key role in maintaining the hotel's reputation for excellence and driving profitability.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all daily hotel operations, ensuring efficient and effective service delivery.
- Manage and lead department heads (Front Desk, Housekeeping, F&B, Maintenance, etc.) to ensure high standards of performance.
- Develop and implement operational policies and procedures to enhance guest experience and operational efficiency.
- Monitor and manage departmental budgets, controlling costs and maximizing revenue.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle guest complaints and resolve issues promptly and professionally.
- Recruit, train, motivate, and evaluate hotel staff.
- Collaborate with the General Manager and other management team members to set strategic goals.
- Conduct regular inspections of the property to ensure cleanliness, maintenance, and presentation standards are met.
- Manage vendor relationships and inventory control for supplies and equipment.
- Implement and monitor quality assurance programs.
- Contribute to marketing and sales efforts to increase occupancy and revenue.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and revenue management.
- Excellent knowledge of hospitality industry standards and best practices.
- Proficiency in hotel management software and POS systems.
- Exceptional customer service and interpersonal skills.
- Strong financial acumen and budgeting skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Problem-solving and decision-making abilities.
- Knowledge of local health and safety regulations.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
20117 Mwembe
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking an experienced and guest-focused Hotel Operations Manager for a fully remote position. This critical role will oversee the day-to-day management of hotel operations, ensuring exceptional guest experiences, efficient service delivery, and optimal financial performance. You will be responsible for leading various departments, including Front Office, Housekeeping, Food & Beverage, and Concierge, driving service excellence and operational efficiency. The ideal candidate has a strong background in hotel management, outstanding leadership abilities, and a passion for creating memorable experiences for guests.
Key Responsibilities:
The ideal candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus. A minimum of 7 years of progressive experience in hotel operations management, with a proven track record of success in leading multiple departments, is required. Extensive knowledge of hotel operations, including front desk, F&B, and housekeeping, is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are critical. Experience with Property Management Systems (PMS) is a must. This is a remote-first role, managing operations impacting the vibrant tourism hub of Naivasha, Nakuru, KE .
Key Responsibilities:
- Oversee all hotel operational departments to ensure seamless service delivery and guest satisfaction.
- Develop and implement operational policies and procedures to maintain high standards of service.
- Manage departmental budgets, controlling costs and maximizing revenue.
- Lead, train, and motivate a diverse team of hotel staff to achieve operational excellence.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement strategies to enhance the overall guest experience.
- Develop and manage staffing schedules to ensure adequate coverage at all times.
- Oversee inventory management for all operational supplies and equipment.
- Collaborate with the Sales and Marketing teams to support promotional activities and drive occupancy.
- Address and resolve guest complaints promptly and effectively.
- Implement and maintain brand standards across all hotel operations.
- Conduct regular performance reviews and provide ongoing development for staff.
The ideal candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus. A minimum of 7 years of progressive experience in hotel operations management, with a proven track record of success in leading multiple departments, is required. Extensive knowledge of hotel operations, including front desk, F&B, and housekeeping, is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are critical. Experience with Property Management Systems (PMS) is a must. This is a remote-first role, managing operations impacting the vibrant tourism hub of Naivasha, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Director
20117 Mwembe
KES280000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a prestigious hospitality group seeking an experienced and visionary Hotel Operations Director to oversee their premier properties. This is a fully remote role, offering a unique opportunity to manage hotel operations from anywhere, focusing on strategic oversight and performance enhancement. You will be responsible for developing and implementing operational strategies that align with the company's vision, ensuring exceptional guest experiences, maximizing profitability, and maintaining the highest standards of service excellence. Your core duties will include managing budgets, overseeing all departments (including F&B, Rooms Division, Sales & Marketing, and Human Resources), ensuring compliance with health and safety regulations, and driving revenue growth. The ideal candidate will possess a deep understanding of hotel operations, financial management, and staff development within the hospitality industry. Proven leadership skills, exceptional interpersonal abilities, and a strong track record of success in hotel management are essential. You will be adept at strategic planning, problem-solving, and motivating diverse teams to achieve their full potential. This role requires a creative and forward-thinking individual who can adapt to evolving market trends and customer expectations. Experience with hotel management software and systems is a must. This position is based conceptually in Naivasha, Nakuru, KE , but is a completely remote position, requiring strong virtual leadership and communication skills.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Director
20100 Mwembe
KES300000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a dynamic and strategic Hotel Operations Director to oversee the successful management of their flagship property located in **Nakuru, Nakuru, KE**. This is a hands-on leadership role requiring a deep understanding of all aspects of hotel operations, including F&B, rooms division, sales, marketing, and finance. The ideal candidate will be responsible for driving operational excellence, maximizing profitability, and ensuring an exceptional guest experience. You will lead and motivate a diverse team of hospitality professionals, fostering a culture of service, efficiency, and continuous improvement. Key responsibilities include developing and implementing strategic business plans, managing budgets, controlling costs, and ensuring compliance with all health, safety, and hygiene standards. The Director will also be instrumental in enhancing the hotel's reputation and market position through innovative service delivery and targeted marketing initiatives. Strong leadership, communication, and interpersonal skills are essential, along with a proven track record of success in hotel management. A comprehensive understanding of the hospitality industry, market trends, and competitive landscape is required. This role demands a proactive approach to problem-solving and the ability to make sound decisions under pressure. You will be the key figure in ensuring the smooth and profitable operation of the hotel, contributing significantly to guest satisfaction and loyalty. The successful candidate will be passionate about hospitality and dedicated to achieving operational excellence.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hotels Jobs in Nakuru !
6
Hotel Operations Manager
20100 Mwembe
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to lead and optimize all aspects of hotel operations. This is a fully remote position, offering a unique opportunity to manage hotel performance and guest satisfaction from a remote location, leveraging technology and remote team leadership. You will be responsible for overseeing front desk operations, housekeeping, food and beverage, maintenance, and ensuring exceptional guest experiences. The ideal candidate will possess strong leadership skills, a deep understanding of the hospitality industry, and a proven ability to drive operational efficiency, profitability, and service quality. You will work closely with on-site teams and stakeholders to maintain high standards.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and manage daily hotel operations, ensuring seamless service delivery across all departments.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Recruit, train, and motivate hotel staff, fostering a positive and productive work environment.
- Ensure adherence to quality standards, safety regulations, and company policies.
- Monitor hotel performance metrics and implement corrective actions as needed.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Manage vendor relationships and procurement of supplies and services.
- Handle guest feedback and resolve complaints efficiently and professionally.
- Implement and maintain effective inventory management and control procedures.
- Conduct regular inspections of the property to ensure high standards of cleanliness, maintenance, and presentation.
- Stay abreast of industry trends and best practices in hotel management.
- Lead and empower on-site management teams through effective remote communication and support.
- Utilize technology to monitor operations, manage staff remotely, and enhance guest services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 2-3 years in an operations management role.
- Proven track record of successfully managing hotel operations and improving profitability.
- Strong knowledge of hotel operational systems, PMS (Property Management Systems), and relevant software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage teams effectively, especially in a remote context.
- Strong financial acumen and budgeting skills.
- Problem-solving abilities and decision-making skills.
- Customer-focused approach with a commitment to service excellence.
- Proficiency in Microsoft Office Suite.
- Ability to work flexible hours and adapt to the demands of the hospitality industry, even while working remotely.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager
20117 Mwembe
KES320000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality establishment, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their premier property. This is an on-site role, critical for ensuring seamless guest experiences and efficient service delivery. The ideal candidate will possess a comprehensive understanding of hotel management, including front desk operations, food and beverage services, housekeeping, and event management. You will be responsible for leading and motivating a diverse team of hospitality professionals, ensuring adherence to the highest standards of service excellence and operational efficiency. Your duties will include developing and implementing operational policies, managing budgets, controlling costs, and maximizing revenue streams. A key aspect of this role involves ensuring guest satisfaction through proactive problem-solving and personalized service. Experience with property management systems (PMS) and a strong understanding of industry best practices are essential. You will collaborate closely with department heads to optimize performance, train staff, and maintain impeccable standards of quality and cleanliness. This position requires exceptional leadership, interpersonal, and organizational skills. The ability to thrive in a fast-paced environment and respond effectively to guest needs is paramount. Join a renowned hospitality group committed to providing unforgettable guest experiences and fostering employee growth. This is an outstanding opportunity to lead operations at a highly regarded venue in Naivasha, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
8
Boutique Hotel Operations Manager
20116 Mwembe
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking an experienced and charismatic Boutique Hotel Operations Manager to lead the day-to-day functions of a premier hospitality establishment. This role is based in the scenic locale of Naivasha, Nakuru, KE , and requires a hybrid work model to ensure seamless operations and guest satisfaction. As the Operations Manager, you will be responsible for overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services. Your primary goal will be to ensure a superior guest experience, drive operational efficiency, and manage staff effectively to achieve the highest standards of service excellence. You will play a key role in implementing operational strategies, managing budgets, and maintaining the unique charm and character of our boutique property.
Key Responsibilities:
Key Responsibilities:
- Direct and coordinate all hotel operational activities to ensure optimal performance and guest satisfaction.
- Manage departmental budgets, control expenses, and maximize revenue opportunities.
- Develop and implement standard operating procedures (SOPs) for all hotel departments.
- Supervise, train, and motivate a diverse team of hospitality professionals.
- Ensure consistent quality of service, adhering to the highest standards of hospitality.
- Handle guest inquiries, complaints, and feedback promptly and professionally.
- Oversee inventory management, procurement of supplies, and vendor relations.
- Collaborate with marketing and sales teams to drive bookings and enhance the hotel's reputation.
- Implement and maintain health, safety, and security standards throughout the property.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Foster a positive and engaging work environment for all employees.
- Stay updated on industry trends and best practices in hotel management.
This advertiser has chosen not to accept applicants from your region.
9